Submit a Review for Riverlee Residential and Nursing Home
Franklin Place, Off John Penn Street, Greenwich, London, SE13 7NJ
View Full Details of Riverlee Residential and Nursing HomeLatest Reviews for Riverlee Residential and Nursing Home
29 November 2024
The nursing staff, care staff, and everyone on Riverlee care team are warm, friendly, and approachable. Always have the time to talk and listen to any concerns. The staff is always visible. I feel at peace when I leave my Mother after a visit. I can visit her at any time during the day.
25 October 2024
My Dad stayed here for 2 weeks for respite. The staff were really nice and friendly to us and Dad. The care appeared to be satisfactory for the time we saw Dad there - they clearly were understaffed at the time and we had to contact the wing head nurse to request better communication on how he was getting on. On arrival, they were more interested in getting the paperwork done (understandably as it was about medication, etc) but would have liked a bit more dialogue about getting to know Dad and what he liked and disliked as he was there for such a short time. The assistants serving food and checking in were lovely and took the time to talk to us about Dad and out our minds at ease. We felt the home was a bit tired in decor and could have been cleaner - dad had an en suite toilet which did smell a bit. Dad took his own tv which was great and meant he could be comfortable in his own room. On return home, we discovered some of his clothes went missing despite labels and were never found. Overall good.
09 October 2024
My husband is well cared for at Riverlee. He had to go to hospital A&E in August to have a bump/cup on his head checked. He was ok and the nurse who dealt with him commented on how soft and well cared for his skin was as he is not mobile. I think this is a testament to the quality of care he receives.
07 October 2024
My wife moved into Riverlee on the 1st of March 2024. It has taken her months to settle in and feel at home partly because it is a completely new setting but it also reflects her illness and resistance. Over the months she has gradually begun to settle and has formed relationships to a greater or lesser degree with a variety of staff. My overall perception, supported by friends and family who have visited her, is that she is treated kindly, thoughtfully and with a sense of worth, which in my opinion, opens a very long way towards her calmer sense of being and increased contentment.
28 September 2024
Extremely poor palliative care for my Mum, do not send anyone here that needs palliative care as they have no idea how to care for someone. Left my poor Mum in agony and I had to arrange extra medication for her as she was suffering.
12 August 2024
Riverlee are amazing, my aunt is happy and well cared for. When I visit all the team are friendly and welcoming. The rooms are clean and tidy when a variety of activities for residents to engage in.
05 June 2024
I'm very satisfied with my dad's care. Great staff, good and very clean. My father likes it too.
19 March 2024
Today everything is calm and purposeful - staff are quietly looking after the personal needs of the residents whilst the lounge is fumigated. My mother is clean and comfortable which is as much as I can hope for. All is good. Travelling as I do from Nottingham I visit weekly usually (strikes prevent train travel at times) I have only once (two weeks ago, Feb 10) been disappointed by how I found my mother - she and her bed were a mess) possibly due to staff rotation? My mother is bedbound and doesn't eat meals.
20 February 2024
I went to register my uncle with Riverlee Nursing Home and was warmly welcomed and given a cup of tea. The home was clean and the atmosphere was friendly and relaxed. The staff were very accommodating and showed me around. I must say I was very impressed.
19 December 2023
Overall, an excellent facility across all team members. Thank you.
26 June 2023
My dad was here. Terrible staff, they all lie to cover their backs, everything going missing, dad fell and all tell lies after he had a bleed on the brain, staff are inapproachable, was forced to give 1 star!
01 June 2023
I went with my mum and a family friend to visit Dad today. As soon as we walked in, we were greeted by the staff and sat down with Dad whilst he ate his lunch. The food looked tasty and appetising, and he ate it all. We are always brought a tray of tea and biscuit, and the staff go above and beyond to make us all welcome. It does not feel like a nursing home at all, more like you are visiting family.
30 May 2023
I am so pleased with Riverlee. My husband is always happy, the staff are so good and they show so much care to all residents and their family members, we are always made welcome with tea and it is so nice they call us by our first names. It is always very clean and my husband's bedroom is very nice, tidy and clean.
07 February 2023
Staff are friendly, activities are also ok. My mother is settled and I am quite happy for my mum to be here. The place and the environment is clean.
07 February 2023
Would recommend. Staff and carers are lovely.
07 February 2023
Very happy with the service provided to my dad. Staff are extremely friendly and helpful. Always informative even when I cannot visit.
18 April 2022
I visited my father-in-law with my daughter. We both work in care. I manage a nursing home. The smell of urine was strong, my father-in-law's room was so strong I had to spray perfume. We were there for over 3 hours, not offered a drink. We had to ask for a drink for him. The staff were pleasant but not visible, you had to look for them. Some comments I received about our family member were not acceptable and derogatory to him. I have concerns about his lack of care, oral care had not been given. I live a distance away so I see things that maybe others do not. As I also manage a care home I am aware of the pressures the staff have. However, this does not excuse dismissive behaviour, speaking about our family member as if he was a nuisance. I hope this was a one-off. Very upsetting for us.
10 December 2021
My mum is well looked after at Riverlee. Before she went there she was often falling, getting infections that made her delirious etc. Since being in care she has been well, healthy, and had a good appetite. The staff know what they are doing and keep her comfortable. She caught covid early on, in April 2020. She spent 10 weeks in hospital and at the end, she could no longer walk and had severe delirium. Since being at Riverlee she has slowly settled and is now in much better shape. She will never walk again, and she does have some delirium or dementia, but she is much more calm and lucid than she was. The staff are supportive and helpful. If I have any criticism it is that the staff don't communicate that much - it takes time to find out how they work. And it would be great if each resident had a key worker who took a particular interest in their mental well-being, rather than that being a general shared responsibility. But having said that, the staff kept going through covid.
28 October 2021
My husband receives good care and just as important it is given with kindness. He is greeted by carers, medical and auxiliary staff by name and sometimes given a "High Five". He sometimes does not eat and carers are encouraging, and if this happens at visiting/meal times I am given some food in order to encourage him. I am more than happy that my family chose Riverlee, we are kept up to date on his wellbeing.
28 October 2021
Staff are kind and caring for residents and relatives. Nothing is too much trouble.
Latest Reviews for Riverlee Residential and Nursing Home
29 November 2024
The nursing staff, care staff, and everyone on Riverlee care team are warm, friendly, and approachable. Always have the time to talk and listen to any concerns. The staff is always visible. I feel at peace when I leave my Mother after a visit. I can visit her at any time during the day.
25 October 2024
My Dad stayed here for 2 weeks for respite. The staff were really nice and friendly to us and Dad. The care appeared to be satisfactory for the time we saw Dad there - they clearly were understaffed at the time and we had to contact the wing head nurse to request better communication on how he was getting on. On arrival, they were more interested in getting the paperwork done (understandably as it was about medication, etc) but would have liked a bit more dialogue about getting to know Dad and what he liked and disliked as he was there for such a short time. The assistants serving food and checking in were lovely and took the time to talk to us about Dad and out our minds at ease. We felt the home was a bit tired in decor and could have been cleaner - dad had an en suite toilet which did smell a bit. Dad took his own tv which was great and meant he could be comfortable in his own room. On return home, we discovered some of his clothes went missing despite labels and were never found. Overall good.
09 October 2024
My husband is well cared for at Riverlee. He had to go to hospital A&E in August to have a bump/cup on his head checked. He was ok and the nurse who dealt with him commented on how soft and well cared for his skin was as he is not mobile. I think this is a testament to the quality of care he receives.
07 October 2024
My wife moved into Riverlee on the 1st of March 2024. It has taken her months to settle in and feel at home partly because it is a completely new setting but it also reflects her illness and resistance. Over the months she has gradually begun to settle and has formed relationships to a greater or lesser degree with a variety of staff. My overall perception, supported by friends and family who have visited her, is that she is treated kindly, thoughtfully and with a sense of worth, which in my opinion, opens a very long way towards her calmer sense of being and increased contentment.
28 September 2024
Extremely poor palliative care for my Mum, do not send anyone here that needs palliative care as they have no idea how to care for someone. Left my poor Mum in agony and I had to arrange extra medication for her as she was suffering.
12 August 2024
Riverlee are amazing, my aunt is happy and well cared for. When I visit all the team are friendly and welcoming. The rooms are clean and tidy when a variety of activities for residents to engage in.
05 June 2024
I'm very satisfied with my dad's care. Great staff, good and very clean. My father likes it too.
19 March 2024
Today everything is calm and purposeful - staff are quietly looking after the personal needs of the residents whilst the lounge is fumigated. My mother is clean and comfortable which is as much as I can hope for. All is good. Travelling as I do from Nottingham I visit weekly usually (strikes prevent train travel at times) I have only once (two weeks ago, Feb 10) been disappointed by how I found my mother - she and her bed were a mess) possibly due to staff rotation? My mother is bedbound and doesn't eat meals.
20 February 2024
I went to register my uncle with Riverlee Nursing Home and was warmly welcomed and given a cup of tea. The home was clean and the atmosphere was friendly and relaxed. The staff were very accommodating and showed me around. I must say I was very impressed.
19 December 2023
Overall, an excellent facility across all team members. Thank you.
26 June 2023
My dad was here. Terrible staff, they all lie to cover their backs, everything going missing, dad fell and all tell lies after he had a bleed on the brain, staff are inapproachable, was forced to give 1 star!
01 June 2023
I went with my mum and a family friend to visit Dad today. As soon as we walked in, we were greeted by the staff and sat down with Dad whilst he ate his lunch. The food looked tasty and appetising, and he ate it all. We are always brought a tray of tea and biscuit, and the staff go above and beyond to make us all welcome. It does not feel like a nursing home at all, more like you are visiting family.
30 May 2023
I am so pleased with Riverlee. My husband is always happy, the staff are so good and they show so much care to all residents and their family members, we are always made welcome with tea and it is so nice they call us by our first names. It is always very clean and my husband's bedroom is very nice, tidy and clean.
07 February 2023
Staff are friendly, activities are also ok. My mother is settled and I am quite happy for my mum to be here. The place and the environment is clean.
07 February 2023
Would recommend. Staff and carers are lovely.
07 February 2023
Very happy with the service provided to my dad. Staff are extremely friendly and helpful. Always informative even when I cannot visit.
18 April 2022
I visited my father-in-law with my daughter. We both work in care. I manage a nursing home. The smell of urine was strong, my father-in-law's room was so strong I had to spray perfume. We were there for over 3 hours, not offered a drink. We had to ask for a drink for him. The staff were pleasant but not visible, you had to look for them. Some comments I received about our family member were not acceptable and derogatory to him. I have concerns about his lack of care, oral care had not been given. I live a distance away so I see things that maybe others do not. As I also manage a care home I am aware of the pressures the staff have. However, this does not excuse dismissive behaviour, speaking about our family member as if he was a nuisance. I hope this was a one-off. Very upsetting for us.
10 December 2021
My mum is well looked after at Riverlee. Before she went there she was often falling, getting infections that made her delirious etc. Since being in care she has been well, healthy, and had a good appetite. The staff know what they are doing and keep her comfortable. She caught covid early on, in April 2020. She spent 10 weeks in hospital and at the end, she could no longer walk and had severe delirium. Since being at Riverlee she has slowly settled and is now in much better shape. She will never walk again, and she does have some delirium or dementia, but she is much more calm and lucid than she was. The staff are supportive and helpful. If I have any criticism it is that the staff don't communicate that much - it takes time to find out how they work. And it would be great if each resident had a key worker who took a particular interest in their mental well-being, rather than that being a general shared responsibility. But having said that, the staff kept going through covid.
28 October 2021
My husband receives good care and just as important it is given with kindness. He is greeted by carers, medical and auxiliary staff by name and sometimes given a "High Five". He sometimes does not eat and carers are encouraging, and if this happens at visiting/meal times I am given some food in order to encourage him. I am more than happy that my family chose Riverlee, we are kept up to date on his wellbeing.
28 October 2021
Staff are kind and caring for residents and relatives. Nothing is too much trouble.