Submit a Review for Acton Care Centre
48 Gunnersbury Lane, Acton, London, W3 8EF
View Full Details of Acton Care CentreLatest Reviews for Acton Care Centre
18 March 2025
I am always made very welcome by the staff on reception. I am always treated with respect by every member of the staff. The staff have gone out of their way to make my sister happy and have her needs met. The atmosphere is cheerful and bright and the rooms adequate. A cup of tea and cake has always been given. The kitchen/dining area welcomes visitors. My canine friend has always been welcome.
04 March 2025
My father was in Acton Care Centre for a very short time, but during that period, all the staff were incredibly friendly and welcoming - both to my father and my mother when she visited him. The atmosphere in the Centre is warm and the staff genuinely care for their clients.
18 November 2024
My husband is confined to his bed and cannot take part in any activities. The staff have tried to get him to go in a wheelchair but he refused. He seems to be content watching TV and looking out of the window. Would be good to have the curtains drawn. He cannot indulge in a conversation and at times looks very sad.
15 October 2024
I live in Somerset and cannot visit my mother more than once a week because of work. It is very comforting to know Mum is being genuinely cared for and is happy and safe at Acton Care Centre. All of the staff from reception on arrival, the office for admin purposes, the nurses and caregivers are friendly and helpful. This is not just my opinion but also from friends of Mum who visit her during the week.
17 September 2024
Every day is a good day, from early in the morning till late at night, there is always someone there to help you if so needed. The staff are excellent, on your day-to-day basics. All the ticked relevant options will tell you all. Facilities? Love the swimming pool, that's a joke.
16 September 2024
My sister seems very happy every time I visit, the staff are all so very friendly and helpful should I have any questions. I wouldn't want her anywhere else.
26 April 2024
I am very pleased with the care my friend has received. There is a nice friendly atmosphere and standards are high. I'd be pleased to stay myself!
25 April 2024
We have all been very happy with the care and compassion at this place. My sister seems settled and calmer and happier and that is what everyone wants for their loved ones when they already suffer from a debilitating illness. They take good care of her and meet her needs. God bless them. Thank you so much. Kind regards.
22 April 2024
Excellent home with great staff and very friendly. Though a bad point the room my brother is in is far too hot, and the underfloor heating is very hard to turn down, even with the thermostat. Also, my brother is left on his bed all day, and there is no urgency to get him mobile. He can walk though needs physio for 1 year we have been asking. He will rot away if he does not get mobile again.
17 April 2024
Always a good experience when visiting a resident. Smiling and engaged receptionist, welcoming care staff. The food provided to the resident was wholesome and also saw that the resident is fed as she is unable to eat by themselves.
01 March 2024
My mother has been in Acton Care Centre for three years, all the staff give her fantastic care. They are helpful and always deal with any queries I may have. I would definitely recommend this home for anyone who is thinking for care for their loved ones.
16 February 2024
The staff are lovely, polite very helpful always available to discuss any questions or issues. The care staff are knowledgeable regarding the care of my father the 3 monthly team meetings are informative and helpful in keeping me informed of what’s going on.
26 January 2024
My mother is really happy at Acton Care Centre. The carers are kind and look after her very well and all the members of staff are friendly and welcoming. I would happily recommend this home to anyone.
26 January 2024
Mum has been in Acton Care Centre coming up to a year in April this year. The staff are brilliant and really easy to communicate with about Mum's needs. Mum has a great relationship with most of the staff also, I like how they take the time to build individual relationships with all residents. I was really nervous about Mum going into a care home but Acton Care Centre have made the experience a little less daunting for me & Mum.
24 January 2024
Both of my parents are residents of Acton Care Centre and I have been very happy about the care that they has been provided. The rooms are always clean and tidy and I have seen that my parents have received a good level of care consistently since they arrived 5 months ago. The staff are always friendly and available to answer any questions that I or any family members have about how my parents are doing, or if I have any concerns. I am always greeted by a friendly smile and hello from the receptionist who goes above and beyond to help. My parents are happy with the care that they receive and I am pleased that the staff do focus on a personalised service. The only area that I would say that requires some improvement is the laundry service. Overall it is good (always clean and nicely ironed), but a few items belonging to my parents have gotten lost, which is unfortunate. But, I do appreciate that in a care home of that size, these things will happen.
24 January 2024
I visit my sister most days and I find everyone so caring, when you enter reception you are greeted with a smile, the nurses are always smiling, the home is so very clean unlike some homes you have smells but this home never has bad smells. Excellent. The only issue is sometimes I feel they are short of staff, I understand that this would be due to illness and holidays. The other issue is my sister has gotten used to certain nurses but they are being moved around to other units which does make it harder for my sister.
17 January 2024
Acton Care Centre has exceeded my expectations! The home is always clean and has a welcoming environment and the reception team always go above and beyond to help! The nursing staff are very proactive and keep us in the loop regarding care plans etc.
15 January 2024
I have been at Acton Care Centre over 8 years, I feel lucky to be able to call this place home, there are fantastic people working here, the carers and activities especially one person in particular who does a lot for me, and the nursing staff, also domestic cleaning staff, have been amazing, the management team are effective in the way they are running operations ensuring a well-organised environment for the residents.
11 December 2023
Papa loves it at Acton Care Centre. He says everyone is so friendly, the food is good, and he enjoyed his best birthday ever! By far the best care he's received whilst living in care. We have no concerns, and it's so reassuring to know he is so well cared for! Thank you to all the staff at Acton Care Centre for doing such an amazing job of looking after all the residents; it means so much to Papa and us!
24 November 2023
All the carers attending to my niece are friendly and caring. She always seems happy and they treat her as an individual. The home is clean and welcoming and I would have no hesitation in recommending the care centre to anyone.
Latest Reviews for Acton Care Centre
18 March 2025
I am always made very welcome by the staff on reception. I am always treated with respect by every member of the staff. The staff have gone out of their way to make my sister happy and have her needs met. The atmosphere is cheerful and bright and the rooms adequate. A cup of tea and cake has always been given. The kitchen/dining area welcomes visitors. My canine friend has always been welcome.
04 March 2025
My father was in Acton Care Centre for a very short time, but during that period, all the staff were incredibly friendly and welcoming - both to my father and my mother when she visited him. The atmosphere in the Centre is warm and the staff genuinely care for their clients.
18 November 2024
My husband is confined to his bed and cannot take part in any activities. The staff have tried to get him to go in a wheelchair but he refused. He seems to be content watching TV and looking out of the window. Would be good to have the curtains drawn. He cannot indulge in a conversation and at times looks very sad.
15 October 2024
I live in Somerset and cannot visit my mother more than once a week because of work. It is very comforting to know Mum is being genuinely cared for and is happy and safe at Acton Care Centre. All of the staff from reception on arrival, the office for admin purposes, the nurses and caregivers are friendly and helpful. This is not just my opinion but also from friends of Mum who visit her during the week.
17 September 2024
Every day is a good day, from early in the morning till late at night, there is always someone there to help you if so needed. The staff are excellent, on your day-to-day basics. All the ticked relevant options will tell you all. Facilities? Love the swimming pool, that's a joke.
16 September 2024
My sister seems very happy every time I visit, the staff are all so very friendly and helpful should I have any questions. I wouldn't want her anywhere else.
26 April 2024
I am very pleased with the care my friend has received. There is a nice friendly atmosphere and standards are high. I'd be pleased to stay myself!
25 April 2024
We have all been very happy with the care and compassion at this place. My sister seems settled and calmer and happier and that is what everyone wants for their loved ones when they already suffer from a debilitating illness. They take good care of her and meet her needs. God bless them. Thank you so much. Kind regards.
22 April 2024
Excellent home with great staff and very friendly. Though a bad point the room my brother is in is far too hot, and the underfloor heating is very hard to turn down, even with the thermostat. Also, my brother is left on his bed all day, and there is no urgency to get him mobile. He can walk though needs physio for 1 year we have been asking. He will rot away if he does not get mobile again.
17 April 2024
Always a good experience when visiting a resident. Smiling and engaged receptionist, welcoming care staff. The food provided to the resident was wholesome and also saw that the resident is fed as she is unable to eat by themselves.
01 March 2024
My mother has been in Acton Care Centre for three years, all the staff give her fantastic care. They are helpful and always deal with any queries I may have. I would definitely recommend this home for anyone who is thinking for care for their loved ones.
16 February 2024
The staff are lovely, polite very helpful always available to discuss any questions or issues. The care staff are knowledgeable regarding the care of my father the 3 monthly team meetings are informative and helpful in keeping me informed of what’s going on.
26 January 2024
My mother is really happy at Acton Care Centre. The carers are kind and look after her very well and all the members of staff are friendly and welcoming. I would happily recommend this home to anyone.
26 January 2024
Mum has been in Acton Care Centre coming up to a year in April this year. The staff are brilliant and really easy to communicate with about Mum's needs. Mum has a great relationship with most of the staff also, I like how they take the time to build individual relationships with all residents. I was really nervous about Mum going into a care home but Acton Care Centre have made the experience a little less daunting for me & Mum.
24 January 2024
Both of my parents are residents of Acton Care Centre and I have been very happy about the care that they has been provided. The rooms are always clean and tidy and I have seen that my parents have received a good level of care consistently since they arrived 5 months ago. The staff are always friendly and available to answer any questions that I or any family members have about how my parents are doing, or if I have any concerns. I am always greeted by a friendly smile and hello from the receptionist who goes above and beyond to help. My parents are happy with the care that they receive and I am pleased that the staff do focus on a personalised service. The only area that I would say that requires some improvement is the laundry service. Overall it is good (always clean and nicely ironed), but a few items belonging to my parents have gotten lost, which is unfortunate. But, I do appreciate that in a care home of that size, these things will happen.
24 January 2024
I visit my sister most days and I find everyone so caring, when you enter reception you are greeted with a smile, the nurses are always smiling, the home is so very clean unlike some homes you have smells but this home never has bad smells. Excellent. The only issue is sometimes I feel they are short of staff, I understand that this would be due to illness and holidays. The other issue is my sister has gotten used to certain nurses but they are being moved around to other units which does make it harder for my sister.
17 January 2024
Acton Care Centre has exceeded my expectations! The home is always clean and has a welcoming environment and the reception team always go above and beyond to help! The nursing staff are very proactive and keep us in the loop regarding care plans etc.
15 January 2024
I have been at Acton Care Centre over 8 years, I feel lucky to be able to call this place home, there are fantastic people working here, the carers and activities especially one person in particular who does a lot for me, and the nursing staff, also domestic cleaning staff, have been amazing, the management team are effective in the way they are running operations ensuring a well-organised environment for the residents.
11 December 2023
Papa loves it at Acton Care Centre. He says everyone is so friendly, the food is good, and he enjoyed his best birthday ever! By far the best care he's received whilst living in care. We have no concerns, and it's so reassuring to know he is so well cared for! Thank you to all the staff at Acton Care Centre for doing such an amazing job of looking after all the residents; it means so much to Papa and us!
24 November 2023
All the carers attending to my niece are friendly and caring. She always seems happy and they treat her as an individual. The home is clean and welcoming and I would have no hesitation in recommending the care centre to anyone.