Submit a Review for Ashbrook Nursing Home
217 Chase Cross Road, Collier Row, Romford, RM5 3XS
View Full Details of Ashbrook Nursing HomeLatest Reviews for Ashbrook Nursing Home
15 April 2025
My wife has been in Ashbrook for 6 months. She is always clean & well dressed & her room is clean & tidy. She is encouraged to do things for herself & keep mobile with minimum assistance. As well as being cared for physically residents are encouraged to suggest activities & food they would like introduced. I learned recently that traditional pie, mash & liquor has been added to the lunchtime menu once a month this followed requests from residents & well received trials in January & February. The staff do a brilliant job.
25 March 2025
Mum is very happy here and very well looked after. Very good activities for all residents. All residents are included in activities and encouraged to take part. Very helpful friendly staff. A very happy home and everyone is well looked after. All residents treated with dignity. I am very pleased that Mum is in this home & so happy.
19 March 2025
Dad is very happy, he seems very happy with his care and food. When I've come into see dad the staff are always very welcoming and aminable if I have any questions. Dad's room is always clean + warm. If puts mine + mum's mind at rest. Thank you.
19 March 2025
My father is quite a new resident and we are very pleased he is at Ashbrook. All the staff are extremely kind and caring and look after all their residents with kindness and respect. The home is kept extremely clean in all areas. My father is always smart and his clothes are always freshly laundered. We are grateful to everyone at Ashbrook for taking such wonderful care of dad.
14 March 2025
Always welcoming and happy environment. Kind & caring staff. Residents & rooms always lovely & clean.
10 March 2025
Every one has always been polite and nice. Always found cheerful loves when I visit as she loves to sing. My sister loves dancing too. She remembers all the old songs without any difficulty.
04 March 2025
Have been very pleased with my dad's care. No problems at all.
21 February 2025
The staff within the home are both caring and supportive and put both my Fathers needs and other residents first. Sometimes I feel the staff could do with some extra hands to assist with their duties and for the extra care needed. Special mention to the activities coordinator who does an excellent job of entertainment and her focus and interaction with the residents and my Dad is first class. Also need to mention the staff nurse who oversees and keeps the wheels in motion and at a top level. Two other members of staff in particular are also superb and caring.
21 February 2025
When visiting my Mum she seems to be happy and she is well looked after, she enjoys her meals and her room is always clean and tidy.
20 February 2025
Mum has been in Ashbrook for four years now. She is now very settled and is well cared for by the care staff on the Ash Unit. The home is very clean, the staff are friendly, the food served is always well-presented and you have a choice. The activities for residents have improved in recent months but these could be improved further with more regular daily activities to keep residents occupied.
19 February 2025
Very happy with the care that Mum is receiving, Mum has improved greatly with her eating and drinking.
03 February 2025
Overall the standard of care is good and we find staff most polite and obliging. However, Mum says she does not always get a regular cup of tea in the mid-morning break, especially at the weekends, or in the afternoon break. The dinners and the teas (unless I am around to speak to the staff) are not always delivered hot enough (Mum doesn't like cool or cold meals and tea). Mum also says that when she arrived in October there were always staff around and some would pop in for a chat. Now the place seems quiet and almost deserted.
31 January 2025
My sister is well cared for and is settled and reasonably happy. She has dementia and is unable to answer questions etc She enjoys activities although participation is very limited due to her condition. The staff are supportive and welcoming.
31 January 2025
My grandad has only been at Ashbrook Nursing Home for a month but the service and carers have been brilliant. The place is like home from home and I really feel like the carers care and that it's not just a job. The communication has been outstanding and we as a family, have been really pleased with everything so far.
31 January 2025
The home is always excellently clean, the staff at every level are friendly and caring to residents and family members. They keep family members informed of any problems promptly and the care given is the best.
24 January 2025
Staff work hard. Entertainment is really good for residents. Overall Management is approachable. Food could be better instead of sandwiches a hot meal in the evenings. Maintenance could be better on squeaky doors and broken beds.
22 January 2025
The main thing is that the staff are excellent, so caring and nothing is too much trouble. This home is always kept immaculately clean which is extremely important.
17 January 2025
There were issues on several occasions over a number of months where staff were leaving Dad alone in his room with his buzzer out of reach. I had to complain about this a couple of times before remedial action was taken. Thankfully there have been no further problems of this kind in recent weeks.
17 January 2025
The residents are cared for with love. I am very pleased with the care my dear friend is receiving at Ashbrook Nursing Home. All the staff and carers are friendly, helpful and treat the residents with respect and love. The resident's rooms are very clean and the residents are well cared for and I know that my friend is kept safe for which I am grateful.
17 January 2025
I have a friend in the care home. He is well looked after. Whenever he has appointments I'm always informed. Lots of activities in the care home and my friend enjoys it. The food is great, no problem at all. My friend is always neat and tidy. The carers are friendly. The care home is clean. I'm quite happy with the care home that my friend is in. Thank you!
Latest Reviews for Ashbrook Nursing Home
15 April 2025
My wife has been in Ashbrook for 6 months. She is always clean & well dressed & her room is clean & tidy. She is encouraged to do things for herself & keep mobile with minimum assistance. As well as being cared for physically residents are encouraged to suggest activities & food they would like introduced. I learned recently that traditional pie, mash & liquor has been added to the lunchtime menu once a month this followed requests from residents & well received trials in January & February. The staff do a brilliant job.
25 March 2025
Mum is very happy here and very well looked after. Very good activities for all residents. All residents are included in activities and encouraged to take part. Very helpful friendly staff. A very happy home and everyone is well looked after. All residents treated with dignity. I am very pleased that Mum is in this home & so happy.
19 March 2025
Dad is very happy, he seems very happy with his care and food. When I've come into see dad the staff are always very welcoming and aminable if I have any questions. Dad's room is always clean + warm. If puts mine + mum's mind at rest. Thank you.
19 March 2025
My father is quite a new resident and we are very pleased he is at Ashbrook. All the staff are extremely kind and caring and look after all their residents with kindness and respect. The home is kept extremely clean in all areas. My father is always smart and his clothes are always freshly laundered. We are grateful to everyone at Ashbrook for taking such wonderful care of dad.
14 March 2025
Always welcoming and happy environment. Kind & caring staff. Residents & rooms always lovely & clean.
10 March 2025
Every one has always been polite and nice. Always found cheerful loves when I visit as she loves to sing. My sister loves dancing too. She remembers all the old songs without any difficulty.
04 March 2025
Have been very pleased with my dad's care. No problems at all.
21 February 2025
The staff within the home are both caring and supportive and put both my Fathers needs and other residents first. Sometimes I feel the staff could do with some extra hands to assist with their duties and for the extra care needed. Special mention to the activities coordinator who does an excellent job of entertainment and her focus and interaction with the residents and my Dad is first class. Also need to mention the staff nurse who oversees and keeps the wheels in motion and at a top level. Two other members of staff in particular are also superb and caring.
21 February 2025
When visiting my Mum she seems to be happy and she is well looked after, she enjoys her meals and her room is always clean and tidy.
20 February 2025
Mum has been in Ashbrook for four years now. She is now very settled and is well cared for by the care staff on the Ash Unit. The home is very clean, the staff are friendly, the food served is always well-presented and you have a choice. The activities for residents have improved in recent months but these could be improved further with more regular daily activities to keep residents occupied.
19 February 2025
Very happy with the care that Mum is receiving, Mum has improved greatly with her eating and drinking.
03 February 2025
Overall the standard of care is good and we find staff most polite and obliging. However, Mum says she does not always get a regular cup of tea in the mid-morning break, especially at the weekends, or in the afternoon break. The dinners and the teas (unless I am around to speak to the staff) are not always delivered hot enough (Mum doesn't like cool or cold meals and tea). Mum also says that when she arrived in October there were always staff around and some would pop in for a chat. Now the place seems quiet and almost deserted.
31 January 2025
My sister is well cared for and is settled and reasonably happy. She has dementia and is unable to answer questions etc She enjoys activities although participation is very limited due to her condition. The staff are supportive and welcoming.
31 January 2025
My grandad has only been at Ashbrook Nursing Home for a month but the service and carers have been brilliant. The place is like home from home and I really feel like the carers care and that it's not just a job. The communication has been outstanding and we as a family, have been really pleased with everything so far.
31 January 2025
The home is always excellently clean, the staff at every level are friendly and caring to residents and family members. They keep family members informed of any problems promptly and the care given is the best.
24 January 2025
Staff work hard. Entertainment is really good for residents. Overall Management is approachable. Food could be better instead of sandwiches a hot meal in the evenings. Maintenance could be better on squeaky doors and broken beds.
22 January 2025
The main thing is that the staff are excellent, so caring and nothing is too much trouble. This home is always kept immaculately clean which is extremely important.
17 January 2025
There were issues on several occasions over a number of months where staff were leaving Dad alone in his room with his buzzer out of reach. I had to complain about this a couple of times before remedial action was taken. Thankfully there have been no further problems of this kind in recent weeks.
17 January 2025
The residents are cared for with love. I am very pleased with the care my dear friend is receiving at Ashbrook Nursing Home. All the staff and carers are friendly, helpful and treat the residents with respect and love. The resident's rooms are very clean and the residents are well cared for and I know that my friend is kept safe for which I am grateful.
17 January 2025
I have a friend in the care home. He is well looked after. Whenever he has appointments I'm always informed. Lots of activities in the care home and my friend enjoys it. The food is great, no problem at all. My friend is always neat and tidy. The carers are friendly. The care home is clean. I'm quite happy with the care home that my friend is in. Thank you!