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Snowy Fielder Waye, Isleworth, TW7 6AE
View Full Details of Charlotte HouseLatest Reviews for Charlotte House
03 March 2025
Everybody is very welcoming, friendly and helpful.
03 March 2025
My mum has been in Charlotte House for six months. She is 93 with Alzheimer's and very active, this can be a challenge! The staff have been patient and kind and my brothers. I have felt very welcome when we visit.
14 January 2025
Lovely people, very helpful, kind, friendly and welcoming. Staff are very professional. Clean and tidy environment. Nice Christmas themes for the holiday period.
18 October 2024
When my mum first came to the home, we thought we only had a short time with her. Now, I think she will reach her 100th birthday easily. Nothing is too much trouble for the manager and staff. We organised a party for her birthday with the help of a member of staff on reception. She has come on leaps and bounds since being admitted. I cannot praise Charlotte House enough, thank you to everyone there.
30 September 2024
My brother has been at Charlotte House since May 2021. Staff have provided him with very good quality care. They work hard to ensure that he is referred to other professionals when needed and care plans are received.
06 August 2024
We have found that our cousin has settled into her new life in Charlotte House. She feels content that she has made the right decision to come here. We have come to be with her every day and have never found her to have any worries. What is especially good is that all the staff know her name and greet her in passing. She feels she belongs here. We will go back to Australia without concerns about her well-being. Thank you all.
01 July 2024
My mother has been very well looked after at Charlotte House in the 6 years she has been a resident. The care staff are lovely with her and she has become very fond of them. It's reassuring to know she is in good hands.
20 June 2024
We were looking for a friendly local home for our elderly uncle and feel very lucky to have found Charlotte House. The team is dedicated and responsive, and we have peace of mind that he is being well looked after. It's a welcoming home with a laid-back atmosphere - just what we were looking for. Huge thanks to all the staff for their efforts, they take pride in their work and are a pleasure to deal with.
19 June 2024
The staff are very kind and caring towards the residents and keep families updated on their loved ones in the home. I have had and continue to have a great relationship with the staff of the home. I'm my opinion, an excellent home.
17 April 2024
All the staff (management, nursing, carers, reception) have gone beyond their daily care duties to help, support and guide me through this difficult time of my sister's passing. During the past 2 years of my sister's residency at Charlotte House, I have come to feel so welcomed and as part of a family.
15 April 2024
Lovely care home, with excellent communication, smells lovely, very clean, not of old food, as some care homes do! They're very kind and accommodating to my father, cooking him special food, not overloading him with meals too big he can't eat, and gently encouraging him to come out of his shell, out of his room. He now has a nice routine going, heading to the lovely, sunny, clean day room to read his paper and do crosswords every day. A quiet location with ample parking for visitors, and lovely gardens around for my dad to look out to. Lots of activities (visiting singers, a chiropodist) for my dad to access. And the staff are super friendly, never too busy to talk and help me with my queries. Always answer emails too, which some organisations don't.
11 November 2023
My wife was a resident of Charlotte House between early July 23 and October 2023. I was very impressed with the compassionate care provided by this establishment. Everybody, from the two staff members on reception, the nurses and ancillary staff, were all very friendly and genuinely empathetic. Everybody said hello when I arrived and my wife was very well looked after. The care home was efficiently run. Thoroughly recommended.
24 October 2023
We are very happy with our mum's care. She is well looked after and content. Nothing is too much trouble for the carers, who all know her well. They are communicative to us.
24 October 2023
Very good and nice people. Clean and tidy. Always helpful. Always happy faces.
24 October 2023
My brother wasn't managing on his own at home but didn't want to go into residential care. He came to stay at Charlotte House for two weeks and didn't want to come home. He looks so much more healthier, happier and mobile. Every time I spoke to him, he was happily talking about all the great things he had been doing and how lovely it was.
24 October 2023
Charlotte House has the most caring and supportive people, who will always go out of their way to help families at this very sad time. They work hard with professional and caring attitudes and good teamwork all-round. A lovely place for end of life.
24 October 2023
Staff are very welcoming and reassuring. A friendly atmosphere. I believe the residents are treated with dignity and are known individually and in a caring way. My relative hasn't been here very long, but I feel confident his needs will be looked after.
23 October 2023
The regular staff has always made me feel at home, when my mom passed last week I was sad but felt lost as I would not be coming every day. I love how caring the crew are and so overworked. I felt safe leaving my mom with them, and although my mom is gone, I will still go to spend time with them.
27 June 2023
We were comforted to know that she was well looked after in a clean and friendly environment.
22 June 2023
My time spent at Charlotte House Care Home is very short at this time but a good experience of how a good care home should be and my experience is to where I am satisfied to spend my time left in here. I can not fault any member of staff. They do their looking after of the patients in a loving and caring way. No complaints from this patient.
Latest Reviews for Charlotte House
03 March 2025
Everybody is very welcoming, friendly and helpful.
03 March 2025
My mum has been in Charlotte House for six months. She is 93 with Alzheimer's and very active, this can be a challenge! The staff have been patient and kind and my brothers. I have felt very welcome when we visit.
14 January 2025
Lovely people, very helpful, kind, friendly and welcoming. Staff are very professional. Clean and tidy environment. Nice Christmas themes for the holiday period.
18 October 2024
When my mum first came to the home, we thought we only had a short time with her. Now, I think she will reach her 100th birthday easily. Nothing is too much trouble for the manager and staff. We organised a party for her birthday with the help of a member of staff on reception. She has come on leaps and bounds since being admitted. I cannot praise Charlotte House enough, thank you to everyone there.
30 September 2024
My brother has been at Charlotte House since May 2021. Staff have provided him with very good quality care. They work hard to ensure that he is referred to other professionals when needed and care plans are received.
06 August 2024
We have found that our cousin has settled into her new life in Charlotte House. She feels content that she has made the right decision to come here. We have come to be with her every day and have never found her to have any worries. What is especially good is that all the staff know her name and greet her in passing. She feels she belongs here. We will go back to Australia without concerns about her well-being. Thank you all.
01 July 2024
My mother has been very well looked after at Charlotte House in the 6 years she has been a resident. The care staff are lovely with her and she has become very fond of them. It's reassuring to know she is in good hands.
20 June 2024
We were looking for a friendly local home for our elderly uncle and feel very lucky to have found Charlotte House. The team is dedicated and responsive, and we have peace of mind that he is being well looked after. It's a welcoming home with a laid-back atmosphere - just what we were looking for. Huge thanks to all the staff for their efforts, they take pride in their work and are a pleasure to deal with.
19 June 2024
The staff are very kind and caring towards the residents and keep families updated on their loved ones in the home. I have had and continue to have a great relationship with the staff of the home. I'm my opinion, an excellent home.
17 April 2024
All the staff (management, nursing, carers, reception) have gone beyond their daily care duties to help, support and guide me through this difficult time of my sister's passing. During the past 2 years of my sister's residency at Charlotte House, I have come to feel so welcomed and as part of a family.
15 April 2024
Lovely care home, with excellent communication, smells lovely, very clean, not of old food, as some care homes do! They're very kind and accommodating to my father, cooking him special food, not overloading him with meals too big he can't eat, and gently encouraging him to come out of his shell, out of his room. He now has a nice routine going, heading to the lovely, sunny, clean day room to read his paper and do crosswords every day. A quiet location with ample parking for visitors, and lovely gardens around for my dad to look out to. Lots of activities (visiting singers, a chiropodist) for my dad to access. And the staff are super friendly, never too busy to talk and help me with my queries. Always answer emails too, which some organisations don't.
11 November 2023
My wife was a resident of Charlotte House between early July 23 and October 2023. I was very impressed with the compassionate care provided by this establishment. Everybody, from the two staff members on reception, the nurses and ancillary staff, were all very friendly and genuinely empathetic. Everybody said hello when I arrived and my wife was very well looked after. The care home was efficiently run. Thoroughly recommended.
24 October 2023
We are very happy with our mum's care. She is well looked after and content. Nothing is too much trouble for the carers, who all know her well. They are communicative to us.
24 October 2023
Very good and nice people. Clean and tidy. Always helpful. Always happy faces.
24 October 2023
My brother wasn't managing on his own at home but didn't want to go into residential care. He came to stay at Charlotte House for two weeks and didn't want to come home. He looks so much more healthier, happier and mobile. Every time I spoke to him, he was happily talking about all the great things he had been doing and how lovely it was.
24 October 2023
Charlotte House has the most caring and supportive people, who will always go out of their way to help families at this very sad time. They work hard with professional and caring attitudes and good teamwork all-round. A lovely place for end of life.
24 October 2023
Staff are very welcoming and reassuring. A friendly atmosphere. I believe the residents are treated with dignity and are known individually and in a caring way. My relative hasn't been here very long, but I feel confident his needs will be looked after.
23 October 2023
The regular staff has always made me feel at home, when my mom passed last week I was sad but felt lost as I would not be coming every day. I love how caring the crew are and so overworked. I felt safe leaving my mom with them, and although my mom is gone, I will still go to spend time with them.
27 June 2023
We were comforted to know that she was well looked after in a clean and friendly environment.
22 June 2023
My time spent at Charlotte House Care Home is very short at this time but a good experience of how a good care home should be and my experience is to where I am satisfied to spend my time left in here. I can not fault any member of staff. They do their looking after of the patients in a loving and caring way. No complaints from this patient.