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67 Whitford Gardens, Mitcham, CR4 4AA
View Full Details of CumberlandLatest Reviews for Cumberland
16 September 2024
I visit my wife regularly and am very satisfied with the care and treatment given by your staff. Thank you very much.
12 July 2024
My Father is well looked after. The staff are all friendly and helpful. They understand my Father's been and are happy to do what they can to make him comfortable. Overall very happy with the care he is receiving.
14 March 2024
My wife is well looked after by friendly staff here. She has a nice room, which we have decorated with some pictures and toys. Personal care, food and transport around the home in a wheelchair are all good. The staff make an effort to entertain residents and there is always a nurse around.
30 January 2024
Very pleased with the care being given to my brother. He seems happy also with the care.
25 January 2024
I attended the Xmas party with my aunt, she really enjoyed it. The staff are always friendly and caring. Always happy to answer questions and provide info on my aunt. I visit regularly and I'm always greeted by whoever I see on the way to my aunt's room. I haven't commented on the activities as my aunt doesn't always want to get involved. Overall I would recommend this care home.
24 January 2024
I am extremely happy with the care my husband receives from everyone in the care home. He is treated with dignity and respect for his wishes. I know that he is very happy and settled in the care home and thank everyone at Cumberland care home for their time, patience and care. My only request/wish would be that he had a better view from the window.
14 November 2023
I visit my sister and when she went into the home she was not in good health. In the year she has been in great shape and spirits and very well looked after. The staff are very good and very pleasant.
08 November 2023
The staff at Cumberland are exceptional; they take the time with each resident to work out an individual care plan, and this can be changed if they need specific care, along with evaluating it regularly. The staff are always friendly and attentive. Overall, this care home is run to a very high standard.
18 August 2023
We are so happy with the care my father receives from all the staff. Everyone is extremely caring with Dad and seem to understand his needs, even though he is a very private person. They treat him with dignity and compassion and also offer us, as relatives, compassion and empathy when we go through difficult times. Care home is very homely, yet professional and very clean. Unable to really comment on activities as Dad hasn’t wanted to get involved just yet. However, he did go to the recent BBQ and had an excellent time. He absolutely loved the musician and it was wonderful to see Dad outside enjoying the music and even dancing (sitting) with the staff.
28 July 2023
My mum has been in the Cumberland since May, and we could not have asked for nicer, kinder staff. They are so lovely to my mum, and that gives us peace of mind. They are all very nice, but one in particular, he treats the residents with so much kindness and affords them the dignity they deserve - all of the residents love him. The management team are all so kind and helpful in every way as well. Thanks to another member of staff, my mum is finally drinking smoothies which are good for her as she doesn’t really eat properly!
15 June 2023
Thank you to all the staff at Cumberland for the amazing care that you provide for our mother and up until recently our late father. In the last few weeks and days of our father's life, we were very grateful for the care and support not just to him but also to us as relatives. I am fully aware of all the work your staff have been doing to support us in such a difficult time and we really appreciate it. The end-of-life care provided was amazing and special. Also the care and support to my mother who remains in your care. The staff at Cumberland deserve a special mention. They're amazing!
15 June 2023
My nephew and I are very pleased to see our relative looking well and no complaints so far. Thank you for taking care of him so well. God bless you all.
07 June 2023
The difference is the staff, everyone and I mean everyone has been fantastic in the care they have shown. The improvement in my father-in-law has been incredible. A massive thank you to the manager and her team for the care they provide.
22 May 2023
My aunt was only in the home for a few months but I was able to visit her weekly. She was happy, contented and comfortable. The home was clean and the residents had a choice of meals at lunch times. She got on well with the staff who were friendly and helpful. I was happy with the standard of care she received. The cleanliness and care she received were of a very good standard.
17 May 2023
Cumberland really provides well-produce that regularly shows wellness and normality to the environment, which enables a balance of wellness to retain all tasks completed, at all times, producing to, regarding nothing less of situational aspect or how much effort has to be applied to achieve/remain and maintain the standard of delivery of well care and maintaining. The staff show much well-thought and produce the integration of all noted elements and reflect this in a naturalistic and enabling, kind manner. Many regards and thanks.
02 May 2023
I was very pleased with the overall standard of the home’s facilities, cleanliness and care for my aunt. Although her stay was quite short, some three months, she seemed comfortable and contented. She had adjusted to being away from her own home and had developed a good rapport with some staff members. I attended an informative family meeting, albeit on the day that my aunt subsequently died in hospital. The staff responded well to handling the situation. Thanks.
02 May 2023
My uncle is 85 with prostate cancer and many other complaints. The care home staff at Cumberland Nursing Home are very helpful and friendly. My uncle is very happy with his accommodations, it is kept very clean. The food is excellent and served hot. Last month, my uncle caught an infection, quick thinking staff at the care home took him to hospital where they found he had sepsis and was able to treat it quickly. Many thanks to the manager for advising me that Uncle is on his way to hospital and quick thinking staff for saving Uncle's life.
28 March 2023
Mum moved into the home as her care needs increased. The staff took time to help her settle by talking to her and finding out what she liked. The care they gave her was second to none.
27 January 2023
Staff lack training. Not caring, and shows no sensitivity to the resident, my grandad. The staff was never available and seen more chatting socially than dealing with the residents. Weekends are the worse, no one is around. They don't provide the service they advertise, very disappointed from the interim. Unfortunately, my grandad died whilst in their care of being there for just 3 months. Total cover-up as expected.
18 November 2022
Staff have been very helpful and responsive. I live abroad and must rely on staff at Cumberland Care Home to be family for her when I cannot be there. Everyone I have encountered, both while abroad and visiting here, have been very friendly and helpful and truly caring about my mum. They help facilitate Skype calls and sit with Mum to interpret for her during the call. All this is very reassuring to me and my family since we live so far away. Cumberland has been a lifesaver to my mum and all of us. Especially appreciative of one member of staff's help and support!
Latest Reviews for Cumberland
16 September 2024
I visit my wife regularly and am very satisfied with the care and treatment given by your staff. Thank you very much.
12 July 2024
My Father is well looked after. The staff are all friendly and helpful. They understand my Father's been and are happy to do what they can to make him comfortable. Overall very happy with the care he is receiving.
14 March 2024
My wife is well looked after by friendly staff here. She has a nice room, which we have decorated with some pictures and toys. Personal care, food and transport around the home in a wheelchair are all good. The staff make an effort to entertain residents and there is always a nurse around.
30 January 2024
Very pleased with the care being given to my brother. He seems happy also with the care.
25 January 2024
I attended the Xmas party with my aunt, she really enjoyed it. The staff are always friendly and caring. Always happy to answer questions and provide info on my aunt. I visit regularly and I'm always greeted by whoever I see on the way to my aunt's room. I haven't commented on the activities as my aunt doesn't always want to get involved. Overall I would recommend this care home.
24 January 2024
I am extremely happy with the care my husband receives from everyone in the care home. He is treated with dignity and respect for his wishes. I know that he is very happy and settled in the care home and thank everyone at Cumberland care home for their time, patience and care. My only request/wish would be that he had a better view from the window.
14 November 2023
I visit my sister and when she went into the home she was not in good health. In the year she has been in great shape and spirits and very well looked after. The staff are very good and very pleasant.
08 November 2023
The staff at Cumberland are exceptional; they take the time with each resident to work out an individual care plan, and this can be changed if they need specific care, along with evaluating it regularly. The staff are always friendly and attentive. Overall, this care home is run to a very high standard.
18 August 2023
We are so happy with the care my father receives from all the staff. Everyone is extremely caring with Dad and seem to understand his needs, even though he is a very private person. They treat him with dignity and compassion and also offer us, as relatives, compassion and empathy when we go through difficult times. Care home is very homely, yet professional and very clean. Unable to really comment on activities as Dad hasn’t wanted to get involved just yet. However, he did go to the recent BBQ and had an excellent time. He absolutely loved the musician and it was wonderful to see Dad outside enjoying the music and even dancing (sitting) with the staff.
28 July 2023
My mum has been in the Cumberland since May, and we could not have asked for nicer, kinder staff. They are so lovely to my mum, and that gives us peace of mind. They are all very nice, but one in particular, he treats the residents with so much kindness and affords them the dignity they deserve - all of the residents love him. The management team are all so kind and helpful in every way as well. Thanks to another member of staff, my mum is finally drinking smoothies which are good for her as she doesn’t really eat properly!
15 June 2023
Thank you to all the staff at Cumberland for the amazing care that you provide for our mother and up until recently our late father. In the last few weeks and days of our father's life, we were very grateful for the care and support not just to him but also to us as relatives. I am fully aware of all the work your staff have been doing to support us in such a difficult time and we really appreciate it. The end-of-life care provided was amazing and special. Also the care and support to my mother who remains in your care. The staff at Cumberland deserve a special mention. They're amazing!
15 June 2023
My nephew and I are very pleased to see our relative looking well and no complaints so far. Thank you for taking care of him so well. God bless you all.
07 June 2023
The difference is the staff, everyone and I mean everyone has been fantastic in the care they have shown. The improvement in my father-in-law has been incredible. A massive thank you to the manager and her team for the care they provide.
22 May 2023
My aunt was only in the home for a few months but I was able to visit her weekly. She was happy, contented and comfortable. The home was clean and the residents had a choice of meals at lunch times. She got on well with the staff who were friendly and helpful. I was happy with the standard of care she received. The cleanliness and care she received were of a very good standard.
17 May 2023
Cumberland really provides well-produce that regularly shows wellness and normality to the environment, which enables a balance of wellness to retain all tasks completed, at all times, producing to, regarding nothing less of situational aspect or how much effort has to be applied to achieve/remain and maintain the standard of delivery of well care and maintaining. The staff show much well-thought and produce the integration of all noted elements and reflect this in a naturalistic and enabling, kind manner. Many regards and thanks.
02 May 2023
I was very pleased with the overall standard of the home’s facilities, cleanliness and care for my aunt. Although her stay was quite short, some three months, she seemed comfortable and contented. She had adjusted to being away from her own home and had developed a good rapport with some staff members. I attended an informative family meeting, albeit on the day that my aunt subsequently died in hospital. The staff responded well to handling the situation. Thanks.
02 May 2023
My uncle is 85 with prostate cancer and many other complaints. The care home staff at Cumberland Nursing Home are very helpful and friendly. My uncle is very happy with his accommodations, it is kept very clean. The food is excellent and served hot. Last month, my uncle caught an infection, quick thinking staff at the care home took him to hospital where they found he had sepsis and was able to treat it quickly. Many thanks to the manager for advising me that Uncle is on his way to hospital and quick thinking staff for saving Uncle's life.
28 March 2023
Mum moved into the home as her care needs increased. The staff took time to help her settle by talking to her and finding out what she liked. The care they gave her was second to none.
27 January 2023
Staff lack training. Not caring, and shows no sensitivity to the resident, my grandad. The staff was never available and seen more chatting socially than dealing with the residents. Weekends are the worse, no one is around. They don't provide the service they advertise, very disappointed from the interim. Unfortunately, my grandad died whilst in their care of being there for just 3 months. Total cover-up as expected.
18 November 2022
Staff have been very helpful and responsive. I live abroad and must rely on staff at Cumberland Care Home to be family for her when I cannot be there. Everyone I have encountered, both while abroad and visiting here, have been very friendly and helpful and truly caring about my mum. They help facilitate Skype calls and sit with Mum to interpret for her during the call. All this is very reassuring to me and my family since we live so far away. Cumberland has been a lifesaver to my mum and all of us. Especially appreciative of one member of staff's help and support!