Submit a Review for Southborough Nursing Home
12/14 Langley Avenue, Surbiton, KT6 6QL
View Full Details of Southborough Nursing HomeLatest Reviews for Southborough Nursing Home
01 April 2025
Amazing and compassionate care for our dad. So supportive, caring and compassionate towards the family at such a difficult time. Staff couldn't not do enough to make sure we were looked after whilst providing excellent care for Dad. You all made such a difficult time more management and it is deeply appreciated.
01 April 2025
I have been visiting my friend for two and a half years and I have always been treated with the greatest respect. My friend is settled in here which is great. The activities are really great, the activity lady is wonderful, I have seen her at work here today and engaging healthily with residents.
01 April 2025
I have ticked excellent below because that is what my two and a half years of experience visiting the home. Well done to all.
26 March 2025
Southborough Care Home is a wonderful place, set in beautiful and peaceful grounds. The management team is highly professional, and the nurses and care assistants are incredibly attentive and caring. What truly stands out is the inclusivity and creativity of the activities led by the Head of Activities, who ensures that every resident feels involved and valued. One of the most reassuring aspects for me is the regular updates I receive through the private MYO app. Seeing pictures and videos of my loved one engaging in various activities brings so much comfort, as it allows me to feel connected to their daily life, even from a distance. The home strikes a great balance between professionalism, warmth, and genuine care. It's clear that the team is dedicated to creating a welcoming, stimulating, and supportive environment for all residents. I feel confident knowing my loved one is in such safe and compassionate hands.
24 March 2025
Very good service. Helps residents to relax and enjoy themselves.
24 March 2025
As a friend of a service user, it is incredibly fulfilling to see that my friend is receiving the care and support they need in a safe, clean, and nurturing environment. The commitment of the staff to maintaining a high standard of care is evident in the way they interact with the residents, always prioritizing their well-being, dignity, and independence. It is reassuring to know that the staff not only provide essential support but also foster an atmosphere where my friend can live as independently as possible. They encourage personal growth, decision-making, and autonomy while remaining attentive to individual needs. Their approach balances guidance with respect, allowing my friend to develop essential life skills and confidence in managing daily tasks. Additionally, the environment itself is well-maintained, reflecting the dedication of the staff to cleanliness and safety.
24 March 2025
This is the first time I have been in a care home, I was very impressed with all I have seen. My wife is for the first time very calme.
24 March 2025
So pleased to see my dad settling well and getting to know his carers. Although he doesn't mix with other patients but he seems calmer in his own little environment. The home provides excellent care and staff are always helpful and friendly. The home always smells fresh and clean and kitchen staff approachable too for many of my dad's needs.
21 March 2025
My husband has been at Southborough for over a year now! He is very comfortable at Southborough. We are blessed! He is looked after so well by all the staff who are all caring and always go beyond the call of duty. I would recommend Southborough Nursing Home anytime! A wonderful care home!
31 October 2024
The lady I visit seems to be very well cared for by all the staff who are friendly and caring towards her. There are always plenty of staff around who are helpful and friendly when we visit. My judgment is based on a monthly visit. I am a friend of the lady I visit.
29 October 2024
Southborough is a warm and friendly home, the minute you walk in the door you are greeted with a smile. If you have a problem, the Manager's door is open and ready to listen. The care staff and domestics are very approachable, friendly and helpful. They are very caring and professional to the residents, building lovely bonds of friendship and deliver excellent care. The activities provided to service users are great and the staff aim to include everyone. My mother-in-law says she feels safe, comfortable and her dignity is well-maintained.
23 October 2024
Absolutely lovely so happy my mum got put in here. She is so much happier I can't thank you guys enough for everything you do. The communication is on point in the way you guys make sure Mum is ok and keep me informed as to her well-being. I'm really looking forward to the events you have coming up too. Thanks again to all of you.
01 October 2024
Entrusting my sister's care to a nursing home was a very difficult decision. The Southborough Nursing Home were wonderful from day one. A very tough day for me and my sister but the management, nursing staff, carers and other staff all rallied around to welcome us both and make us feel assured. My sister didn't settle well but with the help of the staff and the event's manager, she has started to enjoy the many things the home has to offer. Days out to the seaside, London and local parks. Lunches in the Southborough garden and making friends with others in the home. It is never a happy path having to place a loved one into a nursing home but the Southborough has made such a transition so much easier.
20 September 2024
Excellent management, support and guidance to assist my father's relocation to the care home. Staff provide the right level of care needs for my father and work beyond to provide a comfortable living environment for my father. Nurses follow medical procedures without fail and ensure all medical needs are addressed timely. The care home is in need of upgrade/refurbishment to keep a modern and refreshed appearance.
20 September 2024
The care home is welcoming and presentable but can do with some refurbishment. The staff and management are friendly and supportive. The food quality and variety can be improved. The rooms and furniture need a definite upgrade. The nurse's station should have a dedicated space.
07 June 2024
I can say that I always felt welcome by the management and staff in Southborough Care Home. The staff are caring and friendly and do their best to look after all the residents, seeing to their various needs and concerns. It is a friendly place. I can recommend it highly.
21 March 2024
Today my friend and I visited Fulham Palace with other residents from Southborough. Despite dreadful weather, cobblestones, and restricted corridors we had a wonderful time! The staff were so kind and thoughtful. Smiling despite some difficult situations, always positive and encouraging. This was a very special day for my friend and me and I am so thankful to the staff.
13 November 2023
When my sister first went to Southborough five years ago, she was on the brink of death through not eating and drinking. She also had a gaping hole of a wound on her lower back that you could put your fist through! The wonderful nursing care my dear sister received at Southborough nursed her back to life, the wound healed and she had five more happy years at Southborough. My sister was always saying to me, “I love it here and I really mean it”. She was well looked after, with lovely meals made by the chef, they have activities set out each week of each month. The staff celebrate every possible occasion by decorating the lounge. The residents play games, dance, if able, singing, painting, entertainment is laid in most weeks with singers and musicians. They make a fuss on birthdays with Birthday cakes. Most importantly you are notified of any concerns about your relative. I highly recommend this nursing home for your loved one, you can relax knowing they are in safe hands.
30 August 2023
Very professional and friendly staff, home and facilities. The way all the staff and carers look after my elderly father is a true credit to the company. I personally and highly recommend Southborough Nursing Home.
14 July 2023
Excellent environement. Excellent service. Wonderful staff. Very happy with all the service provided.
Latest Reviews for Southborough Nursing Home
01 April 2025
Amazing and compassionate care for our dad. So supportive, caring and compassionate towards the family at such a difficult time. Staff couldn't not do enough to make sure we were looked after whilst providing excellent care for Dad. You all made such a difficult time more management and it is deeply appreciated.
01 April 2025
I have been visiting my friend for two and a half years and I have always been treated with the greatest respect. My friend is settled in here which is great. The activities are really great, the activity lady is wonderful, I have seen her at work here today and engaging healthily with residents.
01 April 2025
I have ticked excellent below because that is what my two and a half years of experience visiting the home. Well done to all.
26 March 2025
Southborough Care Home is a wonderful place, set in beautiful and peaceful grounds. The management team is highly professional, and the nurses and care assistants are incredibly attentive and caring. What truly stands out is the inclusivity and creativity of the activities led by the Head of Activities, who ensures that every resident feels involved and valued. One of the most reassuring aspects for me is the regular updates I receive through the private MYO app. Seeing pictures and videos of my loved one engaging in various activities brings so much comfort, as it allows me to feel connected to their daily life, even from a distance. The home strikes a great balance between professionalism, warmth, and genuine care. It's clear that the team is dedicated to creating a welcoming, stimulating, and supportive environment for all residents. I feel confident knowing my loved one is in such safe and compassionate hands.
24 March 2025
Very good service. Helps residents to relax and enjoy themselves.
24 March 2025
As a friend of a service user, it is incredibly fulfilling to see that my friend is receiving the care and support they need in a safe, clean, and nurturing environment. The commitment of the staff to maintaining a high standard of care is evident in the way they interact with the residents, always prioritizing their well-being, dignity, and independence. It is reassuring to know that the staff not only provide essential support but also foster an atmosphere where my friend can live as independently as possible. They encourage personal growth, decision-making, and autonomy while remaining attentive to individual needs. Their approach balances guidance with respect, allowing my friend to develop essential life skills and confidence in managing daily tasks. Additionally, the environment itself is well-maintained, reflecting the dedication of the staff to cleanliness and safety.
24 March 2025
This is the first time I have been in a care home, I was very impressed with all I have seen. My wife is for the first time very calme.
24 March 2025
So pleased to see my dad settling well and getting to know his carers. Although he doesn't mix with other patients but he seems calmer in his own little environment. The home provides excellent care and staff are always helpful and friendly. The home always smells fresh and clean and kitchen staff approachable too for many of my dad's needs.
21 March 2025
My husband has been at Southborough for over a year now! He is very comfortable at Southborough. We are blessed! He is looked after so well by all the staff who are all caring and always go beyond the call of duty. I would recommend Southborough Nursing Home anytime! A wonderful care home!
31 October 2024
The lady I visit seems to be very well cared for by all the staff who are friendly and caring towards her. There are always plenty of staff around who are helpful and friendly when we visit. My judgment is based on a monthly visit. I am a friend of the lady I visit.
29 October 2024
Southborough is a warm and friendly home, the minute you walk in the door you are greeted with a smile. If you have a problem, the Manager's door is open and ready to listen. The care staff and domestics are very approachable, friendly and helpful. They are very caring and professional to the residents, building lovely bonds of friendship and deliver excellent care. The activities provided to service users are great and the staff aim to include everyone. My mother-in-law says she feels safe, comfortable and her dignity is well-maintained.
23 October 2024
Absolutely lovely so happy my mum got put in here. She is so much happier I can't thank you guys enough for everything you do. The communication is on point in the way you guys make sure Mum is ok and keep me informed as to her well-being. I'm really looking forward to the events you have coming up too. Thanks again to all of you.
01 October 2024
Entrusting my sister's care to a nursing home was a very difficult decision. The Southborough Nursing Home were wonderful from day one. A very tough day for me and my sister but the management, nursing staff, carers and other staff all rallied around to welcome us both and make us feel assured. My sister didn't settle well but with the help of the staff and the event's manager, she has started to enjoy the many things the home has to offer. Days out to the seaside, London and local parks. Lunches in the Southborough garden and making friends with others in the home. It is never a happy path having to place a loved one into a nursing home but the Southborough has made such a transition so much easier.
20 September 2024
Excellent management, support and guidance to assist my father's relocation to the care home. Staff provide the right level of care needs for my father and work beyond to provide a comfortable living environment for my father. Nurses follow medical procedures without fail and ensure all medical needs are addressed timely. The care home is in need of upgrade/refurbishment to keep a modern and refreshed appearance.
20 September 2024
The care home is welcoming and presentable but can do with some refurbishment. The staff and management are friendly and supportive. The food quality and variety can be improved. The rooms and furniture need a definite upgrade. The nurse's station should have a dedicated space.
07 June 2024
I can say that I always felt welcome by the management and staff in Southborough Care Home. The staff are caring and friendly and do their best to look after all the residents, seeing to their various needs and concerns. It is a friendly place. I can recommend it highly.
21 March 2024
Today my friend and I visited Fulham Palace with other residents from Southborough. Despite dreadful weather, cobblestones, and restricted corridors we had a wonderful time! The staff were so kind and thoughtful. Smiling despite some difficult situations, always positive and encouraging. This was a very special day for my friend and me and I am so thankful to the staff.
13 November 2023
When my sister first went to Southborough five years ago, she was on the brink of death through not eating and drinking. She also had a gaping hole of a wound on her lower back that you could put your fist through! The wonderful nursing care my dear sister received at Southborough nursed her back to life, the wound healed and she had five more happy years at Southborough. My sister was always saying to me, “I love it here and I really mean it”. She was well looked after, with lovely meals made by the chef, they have activities set out each week of each month. The staff celebrate every possible occasion by decorating the lounge. The residents play games, dance, if able, singing, painting, entertainment is laid in most weeks with singers and musicians. They make a fuss on birthdays with Birthday cakes. Most importantly you are notified of any concerns about your relative. I highly recommend this nursing home for your loved one, you can relax knowing they are in safe hands.
30 August 2023
Very professional and friendly staff, home and facilities. The way all the staff and carers look after my elderly father is a true credit to the company. I personally and highly recommend Southborough Nursing Home.
14 July 2023
Excellent environement. Excellent service. Wonderful staff. Very happy with all the service provided.