Submit a Review for Bayford House Care Home
Rookwood, Stockcross, Newbury, RG20 8LB
View Full Details of Bayford House Care HomeLatest Reviews for Bayford House Care Home
17 March 2025
I found the staff at Newdale Court to be very helpful & a friendly group of people. I was only staying for 2 weeks, but they made me feel welcome. Overall, a pleasant stay in lovely surroundings. Thank you.
07 March 2025
Overall satisfied with the care given. Some issues at times with cleaning of room, occasionally not done to a good standard. Can sometimes be a long wait before answering the patient alarm.
07 March 2025
I came to Bayford House from the hospital to stay until my house is sold, and I can move to more suitable accommodation. I have 'Parkinson's' which affects my legs. The food here is very good, lots of variety, but I like to eat much more fresh fruit and salads. Some exercise equipment would be useful, pedals etc., and more yoga sessions which I miss. I do not like my bed, the wood rails hurt my legs when getting in and out, and the mattress is hard.
04 March 2025
Satisfactory.
03 March 2025
Early days. The care staff and nurses are amazing, nothing but positives to say. The room is quite small, but comfortable. Bathroom is difficult to get around with zimmer. Storage places are out of reach. All in all good.
31 January 2025
Following a family argument, I came to Bayford House Care Home to have some respite care following a breakdown. The staff have been exceptional - so friendly and warm and very understanding. Thank you Bayford House.
27 December 2024
Since July when my husband moved to Bayford, he has settled so well, enjoys the company- and the food! Everyone is so kind and caring. Although I had reservations about leaving him I am amazed at just how he fits in with all the activities. Never hear of any complaints. I know he is safe and well cared for. A big thank you to all the staff - every one of them is always cheerful and ready for a chat with him - they make all the residents feel special.
24 December 2024
If you are wanting peace of mind that your loved one will receive personal care tailored to their needs and wishes then cross Newdale Court off your list of choices. Claims that personalised care and support is available 24 hours a day are very misleading. The care provided is very basic and often rushed. My relative regularly had to wait for very lengthy periods of time to receive help including to be taken to the toilet and was told by staff not to ask for help between 11pm and 4am. Many staff do not display their 'skill and experience', failing to take action on various health issues even when prompted to do so by family. Accessible information was not provided, special dietary requirements ignored, eating aids and assistance with cutting up food were repeatedly forgotten. Very few staff show that they take pride in their work and senior management were disinterested and in denial about failings of care in the home.
24 December 2024
Over the last year the level of care received has significantly declined. Residents are treated as tasks and not individuals by the carers, there is no person centred approach to care. Care is very basic and provided when convenient, rather than when needed. Carers are not proactive and fail to notice or act when signs of infection are clearly present, despite residents and family raising issues, with residents requiring hospital admission as a result. More staff are clearly needed. Carers also need more training and support from management. Management are in denial of the issues, uninterested, defensive and lack compassion when concerns/complaints are raised.
10 December 2024
Very nice place for Mum, very helpful staff, clean and tidy, nice food, management helpful and very approachable.
10 December 2024
This is my first time visiting, lovely and clean and everyone seems very helpful and friendly. I think my nan will be happy staying here.
05 December 2024
Family member has settled in very well. The room is nice, clean and well equipped. The staff are all lovely. The food is nice, but when she eats in her room the food is not hot enough. Overall very happy so far.
25 November 2024
Staff have been absolutely superb. Everybody is friendly, knowledgeable and goes out of their way to make Mum and Dad feel welcome!
25 November 2024
Staff really listen to me. Everybody is friendly. I feel warm as if I'm in a real family.
25 November 2024
Staff go an extra mile to help us settle with limited English. Amazing kind and caring staff.
25 November 2024
Excellent care of elderly, good processes of dealing with on-going health issues, a lot of patience and enthusiasm in keeping our mum and dad healthy, happy and stimulated.
05 November 2024
Definitely a 'look before you leap" place. Be very cautious. If your relative is at all partially sighted or deaf or immobile or slower in their thinking these days or just that bit different or even neuro diverse or at all challenging on a bad day or when ill then it cannot be recommended, it really cannot. This is based upon three years experience of Newdale Court at Bayford Care Home (the residential element) with my two dear parents. We leave today for better pastures. Good luck in your search for care.
30 August 2024
Staff are always willing to help and there when you have a question or problem. The surrounding grounds are lovely to have a walk around when weather is good. The room is well-equipped.
30 August 2024
The room is comfortable with all my needs. Staff are friendly and helpful. The place is tidy and kept clean.
29 August 2024
Home staff are always very open and helpful in every way.
Latest Reviews for Bayford House Care Home
17 March 2025
I found the staff at Newdale Court to be very helpful & a friendly group of people. I was only staying for 2 weeks, but they made me feel welcome. Overall, a pleasant stay in lovely surroundings. Thank you.
07 March 2025
Overall satisfied with the care given. Some issues at times with cleaning of room, occasionally not done to a good standard. Can sometimes be a long wait before answering the patient alarm.
07 March 2025
I came to Bayford House from the hospital to stay until my house is sold, and I can move to more suitable accommodation. I have 'Parkinson's' which affects my legs. The food here is very good, lots of variety, but I like to eat much more fresh fruit and salads. Some exercise equipment would be useful, pedals etc., and more yoga sessions which I miss. I do not like my bed, the wood rails hurt my legs when getting in and out, and the mattress is hard.
04 March 2025
Satisfactory.
03 March 2025
Early days. The care staff and nurses are amazing, nothing but positives to say. The room is quite small, but comfortable. Bathroom is difficult to get around with zimmer. Storage places are out of reach. All in all good.
31 January 2025
Following a family argument, I came to Bayford House Care Home to have some respite care following a breakdown. The staff have been exceptional - so friendly and warm and very understanding. Thank you Bayford House.
27 December 2024
Since July when my husband moved to Bayford, he has settled so well, enjoys the company- and the food! Everyone is so kind and caring. Although I had reservations about leaving him I am amazed at just how he fits in with all the activities. Never hear of any complaints. I know he is safe and well cared for. A big thank you to all the staff - every one of them is always cheerful and ready for a chat with him - they make all the residents feel special.
24 December 2024
If you are wanting peace of mind that your loved one will receive personal care tailored to their needs and wishes then cross Newdale Court off your list of choices. Claims that personalised care and support is available 24 hours a day are very misleading. The care provided is very basic and often rushed. My relative regularly had to wait for very lengthy periods of time to receive help including to be taken to the toilet and was told by staff not to ask for help between 11pm and 4am. Many staff do not display their 'skill and experience', failing to take action on various health issues even when prompted to do so by family. Accessible information was not provided, special dietary requirements ignored, eating aids and assistance with cutting up food were repeatedly forgotten. Very few staff show that they take pride in their work and senior management were disinterested and in denial about failings of care in the home.
24 December 2024
Over the last year the level of care received has significantly declined. Residents are treated as tasks and not individuals by the carers, there is no person centred approach to care. Care is very basic and provided when convenient, rather than when needed. Carers are not proactive and fail to notice or act when signs of infection are clearly present, despite residents and family raising issues, with residents requiring hospital admission as a result. More staff are clearly needed. Carers also need more training and support from management. Management are in denial of the issues, uninterested, defensive and lack compassion when concerns/complaints are raised.
10 December 2024
Very nice place for Mum, very helpful staff, clean and tidy, nice food, management helpful and very approachable.
10 December 2024
This is my first time visiting, lovely and clean and everyone seems very helpful and friendly. I think my nan will be happy staying here.
05 December 2024
Family member has settled in very well. The room is nice, clean and well equipped. The staff are all lovely. The food is nice, but when she eats in her room the food is not hot enough. Overall very happy so far.
25 November 2024
Staff have been absolutely superb. Everybody is friendly, knowledgeable and goes out of their way to make Mum and Dad feel welcome!
25 November 2024
Staff really listen to me. Everybody is friendly. I feel warm as if I'm in a real family.
25 November 2024
Staff go an extra mile to help us settle with limited English. Amazing kind and caring staff.
25 November 2024
Excellent care of elderly, good processes of dealing with on-going health issues, a lot of patience and enthusiasm in keeping our mum and dad healthy, happy and stimulated.
05 November 2024
Definitely a 'look before you leap" place. Be very cautious. If your relative is at all partially sighted or deaf or immobile or slower in their thinking these days or just that bit different or even neuro diverse or at all challenging on a bad day or when ill then it cannot be recommended, it really cannot. This is based upon three years experience of Newdale Court at Bayford Care Home (the residential element) with my two dear parents. We leave today for better pastures. Good luck in your search for care.
30 August 2024
Staff are always willing to help and there when you have a question or problem. The surrounding grounds are lovely to have a walk around when weather is good. The room is well-equipped.
30 August 2024
The room is comfortable with all my needs. Staff are friendly and helpful. The place is tidy and kept clean.
29 August 2024
Home staff are always very open and helpful in every way.