Submit a Review for Barchester Austen House Care Home
Kilnsea Drive, Lower Earley, Reading, RG6 3UJ
View Full Details of Barchester Austen House Care HomeLatest Reviews for Barchester Austen House Care Home
17 April 2025
All staff, medical + admin, are very helpful. Staff are all approachable. Staff are kind and doing their best to care for our father. We feel all staff are working together as a team. Staff communicate well with family. We feel listened to.
10 April 2025
Very good experience staff are excellent. Food very good.
08 April 2025
During my stay I felt well cared for and reassured by presence of nursing staff. Staff were always responsive, helpful, friendly & caring. The food was very good generally I found the home clean but on a couple of occasions noticed that the dishwasher had left some revenue. When I arrive from hospital, someone tried to remove my wound dressing for a photo. The hospital notes indicated it should not be tampered with. On discharge my prescription included some strong painkillers, I expected to be offered them regularly but sometimes had to ask for them. I do not know what the best regime would be.
02 April 2025
Our family are so grateful of the kindness and care that our mum has had since arriving at Austen House. The carers and nurses also care about mums dignity which means alot to her and us too! The management are great and always so helpful and at any time. With thanks to you all
25 March 2025
Austen House came to our aid when we needed urgent respite care for a family member. They could not have more accommodating or helpful if they had tried.
21 February 2025
Austen House is excellent! The staff team are very caring and always keep me informed of anything I need to know! They do excellent jobs looking after and caring for my parents.
20 February 2025
Excellent staff. The care provided to my mother is exemplary. Nothing seems to be too much for them to do.
03 February 2025
My father has settled well. Staff are kind, polite and respectful to my father and always have a smile on their faces. Happy to help.
03 February 2025
My experience has been good. Staff are kind and attentive. The home has been refurbished and it is always clean. Food is good. The only small concern I have is sometimes getting information about my friend's deafness and what can be done.
28 January 2025
Only been here a little while but staff are friendly.
28 January 2025
The staff are friendly. The people are helpful. I feel like I have a lot of freedom. The activities are numerous. The food is okay. The support I get is very good, the people are very helpful.
17 December 2024
Mum has been here 2 years. I am very happy with Barchester Austen House and would not hesitate tho recommend to others. I am particularly pleased with the staff at Austen House some of whom have direct responsibility for mum's care and well being. I would highlight one staff member in particular who is fantastic at helping mum keep happy and is an exceptional carer, as are two further members of the team, we frankly could not ask for more from these kind people. In addition the 2 ladies on reception are always engaging and welcoming when we visit. One of the ladies who provides nursing care is excellent, always on the ball and very proactive and is great at keeping us informed. We thank her for effectively optimising mum's health and welfare. The staff all know mum exceptionally well and this approach means she gets the very best we could expect . Thank you. The home itself is well managed by the manager, all food cooked from scratch with good choices and varied menus and good quality.
25 November 2024
I've always found the home to be warm and friendly with excellent staff! I've always found my sisters care has been excellent. I enjoy coming to the home as everybody is so welcoming.
13 November 2024
The staff in all departments are welcoming, friendly and caring. The daily routine of the homes well managed to the benefit of the residents. All staff know my wife by name and always have a warm welcome which makes my wife feel cared for. The home is safe, warm and secure which is what is desired. Entertainment, food, and gardens are all very good. I take comfort that my wife is in good hands.
11 November 2024
My mother has been here for a year and we are extremely pleased with her care. All the staff are kind, welcoming and caring. All the staff are respectful and professional in their approach to my mother. She is encouraged to join in with all the activities on offer. She is safe and happy - thank you.
12 December 2023
As the wife of a new resident with you, from the moment you enter Barchester Austen House Care Home, you are greeted with a smile from all your front of house staff. All carers treat you with great respect and kindness. Everywhere is very clean and today, no matter when you visit. My husband is always clean and tidy and is very content with all that is around him. You have a great team doing the activities and I encourage my husband to go to all possible. Food, as life as a chef he always compliments his meals and likes to see the daily menu. We were just lucky you had a place for him. Big thank you.
11 December 2023
The entire staff team from office, nurses, carers, kitchen staff, housekeeping, activity team, handyman are fantastic, kind and caring. They are so friendly, I cannot say how much we appreciate the high standard of love and care given to our mum, food is incredible, selection is wonderful and the homemade cakes are wonderful.
25 October 2023
My father was moved to Barchester Austen House Care Home from his previous care home as his care needs had changed and he now needs nursing care. The level of care he has received here, as well as the support extended to us (his family), is second to none. The staff are friendly and knowledgeable - enabling my father to live comfortably and treating him with dignity. I cannot recommend this setting highly enough.
06 September 2023
Mother is in good hands. They helped her go to the Salvation Army meeting last Sunday. A splendid time was had by all. The level of care is excellent. Thanks to Austen House for all their support.
16 August 2023
My mum has just become a resident at Austen House Nursing Home, she's on her 5th day, and so far the transition has been great, the staff are so very friendly and help with everything I have asked. It's very organised. She's in a provisional room at present until her own room is decorated to my/her choice, which will be lovely for her.
Latest Reviews for Barchester Austen House Care Home
17 April 2025
All staff, medical + admin, are very helpful. Staff are all approachable. Staff are kind and doing their best to care for our father. We feel all staff are working together as a team. Staff communicate well with family. We feel listened to.
10 April 2025
Very good experience staff are excellent. Food very good.
08 April 2025
During my stay I felt well cared for and reassured by presence of nursing staff. Staff were always responsive, helpful, friendly & caring. The food was very good generally I found the home clean but on a couple of occasions noticed that the dishwasher had left some revenue. When I arrive from hospital, someone tried to remove my wound dressing for a photo. The hospital notes indicated it should not be tampered with. On discharge my prescription included some strong painkillers, I expected to be offered them regularly but sometimes had to ask for them. I do not know what the best regime would be.
02 April 2025
Our family are so grateful of the kindness and care that our mum has had since arriving at Austen House. The carers and nurses also care about mums dignity which means alot to her and us too! The management are great and always so helpful and at any time. With thanks to you all
25 March 2025
Austen House came to our aid when we needed urgent respite care for a family member. They could not have more accommodating or helpful if they had tried.
21 February 2025
Austen House is excellent! The staff team are very caring and always keep me informed of anything I need to know! They do excellent jobs looking after and caring for my parents.
20 February 2025
Excellent staff. The care provided to my mother is exemplary. Nothing seems to be too much for them to do.
03 February 2025
My father has settled well. Staff are kind, polite and respectful to my father and always have a smile on their faces. Happy to help.
03 February 2025
My experience has been good. Staff are kind and attentive. The home has been refurbished and it is always clean. Food is good. The only small concern I have is sometimes getting information about my friend's deafness and what can be done.
28 January 2025
Only been here a little while but staff are friendly.
28 January 2025
The staff are friendly. The people are helpful. I feel like I have a lot of freedom. The activities are numerous. The food is okay. The support I get is very good, the people are very helpful.
17 December 2024
Mum has been here 2 years. I am very happy with Barchester Austen House and would not hesitate tho recommend to others. I am particularly pleased with the staff at Austen House some of whom have direct responsibility for mum's care and well being. I would highlight one staff member in particular who is fantastic at helping mum keep happy and is an exceptional carer, as are two further members of the team, we frankly could not ask for more from these kind people. In addition the 2 ladies on reception are always engaging and welcoming when we visit. One of the ladies who provides nursing care is excellent, always on the ball and very proactive and is great at keeping us informed. We thank her for effectively optimising mum's health and welfare. The staff all know mum exceptionally well and this approach means she gets the very best we could expect . Thank you. The home itself is well managed by the manager, all food cooked from scratch with good choices and varied menus and good quality.
25 November 2024
I've always found the home to be warm and friendly with excellent staff! I've always found my sisters care has been excellent. I enjoy coming to the home as everybody is so welcoming.
13 November 2024
The staff in all departments are welcoming, friendly and caring. The daily routine of the homes well managed to the benefit of the residents. All staff know my wife by name and always have a warm welcome which makes my wife feel cared for. The home is safe, warm and secure which is what is desired. Entertainment, food, and gardens are all very good. I take comfort that my wife is in good hands.
11 November 2024
My mother has been here for a year and we are extremely pleased with her care. All the staff are kind, welcoming and caring. All the staff are respectful and professional in their approach to my mother. She is encouraged to join in with all the activities on offer. She is safe and happy - thank you.
12 December 2023
As the wife of a new resident with you, from the moment you enter Barchester Austen House Care Home, you are greeted with a smile from all your front of house staff. All carers treat you with great respect and kindness. Everywhere is very clean and today, no matter when you visit. My husband is always clean and tidy and is very content with all that is around him. You have a great team doing the activities and I encourage my husband to go to all possible. Food, as life as a chef he always compliments his meals and likes to see the daily menu. We were just lucky you had a place for him. Big thank you.
11 December 2023
The entire staff team from office, nurses, carers, kitchen staff, housekeeping, activity team, handyman are fantastic, kind and caring. They are so friendly, I cannot say how much we appreciate the high standard of love and care given to our mum, food is incredible, selection is wonderful and the homemade cakes are wonderful.
25 October 2023
My father was moved to Barchester Austen House Care Home from his previous care home as his care needs had changed and he now needs nursing care. The level of care he has received here, as well as the support extended to us (his family), is second to none. The staff are friendly and knowledgeable - enabling my father to live comfortably and treating him with dignity. I cannot recommend this setting highly enough.
06 September 2023
Mother is in good hands. They helped her go to the Salvation Army meeting last Sunday. A splendid time was had by all. The level of care is excellent. Thanks to Austen House for all their support.
16 August 2023
My mum has just become a resident at Austen House Nursing Home, she's on her 5th day, and so far the transition has been great, the staff are so very friendly and help with everything I have asked. It's very organised. She's in a provisional room at present until her own room is decorated to my/her choice, which will be lovely for her.