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Larchwood Gardens, Pilgrims Hatch, Brentwood, CM15 9NG
View Full Details of Brentwood Care CentreLatest Reviews for Brentwood Care Centre
11 March 2025
This care home has been amazing. The customer relations manager has made this whole process so easy. All the staff are amazing, so polite and friendly. Nothing is ever a chore. My nan and Grandad has a new lease of life. Thank you for everything.
11 March 2025
Dabulous friendly & polite staff my parents are very happy here and have a new lease of life The customer relations manager & her staff at front desk are always happy to see us and always have time for a chat.
29 January 2025
My grandad has fitted in so well, it's been an easy transition. He has fun at the activities and has made some nice friends. All the staff are amazing, friendly and kind. Nothing is too much trouble. As a family, we are very pleased with Brentwood Care Centre. Highly recommended.
06 January 2025
Well run place. The staff are friendly and helpful. When residents called for help they have answered immediately. The residents looked happy and well cared for and the building was clean, bright and cheerful. My friend is very happy at this lovely home.
09 December 2024
When visiting a friend, we were met with lovely, thoughtful staff who all had smiles on their faces and seem to really enjoy working at the home. They were very helpful to us and answered all questions and requests quickly. The home is lovely and clean, a cosy environment.
25 November 2024
My grandad is currently in the dementia unit, the recent works done to the building are really nice and the rooms are nice and modern with the right amount of space and kept very clean. The communal spaces are really nice and a good size for different people to use and relax. Staff are really accommodating and kind to the residents and know all of them by name. We couldn't ask for more. Thank you!
15 November 2024
I cannot explain how much I appreciate all the help and support I and my family have received from the team at the Brentwood Care Centre. From my initial query about care, literally everything has been incredibly smooth and easy. Dad has settled in and I have seen firsthand just how kind, caring and professional the whole team are. This has been a difficult time for my family but it has been made so much easier by the help provided by the entire staff. Huge thanks and appreciation to all.
07 November 2024
The care my grandad is receiving is excellent. The staff are very friendly and helpful. He is very happy here. Everything is clean and he is very comfortable.
29 October 2024
Brentwood Care Home has been very supportive in my father's move from his home to the care home. He has been able to furnish and decorate his room with furniture and pictures from his home. The staff are extremely caring and have made him feel at home. The nurse has taken special care of any medical needs and I feel he is well looked after.
24 October 2024
The staff at the care home are always very welcoming and are always available to answer any queries I may have about my relative's care. Always making her feel welcome when she stays. She enjoys the entertainment and always has lots to do. The food is good as well. Her needs are always met during her stay.
18 October 2024
My mother completed a two-week live-in respite care placement. We had wanted a one-week placement but was refused, looking back I now feel two weeks was the best as it allowed my mother to settle in more. My mother complained generally about the food but I feel this was rather harsh as it always looked good. There was a slight smell of urine on the first floor but again, this is to be expected to a degree. There were activities but didn't seem promoted enough as, at times, my mother was the only participant. We were initially given a price which later changed to a higher cost which was a little unsettling. I felt the exact cost should have been stated at the onset. We also felt the cost was extremely high. However, despite all the above, my mother enjoyed her stay there, I would recommend the care home and if they allowed one-week stays, I would rebook my mother back in.
18 October 2024
Generally content with stay at care home. Most complaints relate to food being late or sometimes cold. Happy with personal care and staff members. Loves the library area and garden. Good range of activities on offer.
18 October 2024
Since Mum has arrived in the summer of 2023, she has received excellent care which we are very happy with. Only issue sometimes is that there are staff shortages, particularly on the entertainment side which Mum enjoys. Food quality has improved since the early days when staff shortages caused quality issues.
15 October 2024
I was very grateful for all the care given. Every problem was solved, the staff were brilliant and very helpful. The resident's relatives were kept informed at all times and the resident was treated extremely well. Cannot fault the home at all.
15 October 2024
The staff carried out their duties, which at times could be unpleasant and not always appreciated by some of the residents, in a professional manner and always with a smile on their faces. I cannot praise them too highly. The rooms were good with ensuite toilet and wash basin. Ensuite shower would have been welcome instead of a separate shower room for general use. Food was good.
29 August 2024
From the home visit to Mum staying, has been a good experience. It's her first time in respite care and naturally, the family have been anxious. The staff have all been amazing, professional but friendly and have really helped Mum to settle in. The decor, facilities and surroundings are all lovely. The only negative was the smell in the corridor when we first arrived. It hasn't seemed so bad since and we've noticed various "smellies" around to help this.
29 August 2024
My mum moved to Brentwood Care Centre at the beginning of August 2024. As a family, we had been through a difficult experience at her previous care home. We had looked at over a dozen other care homes and were impressed by a combination of management, staff and facilities. When you have a parent with early onset dementia it's so important that the home is right for the resident. Location is good. Building is welcoming. Parking is easy. Initial management support and communication were excellent, making a stressful time for family so easy. The refurbished rooms are lovely. Much more personal than many but keeping the resident in contact with staff and other residents. The lounges for visiting are beautifully decorated. Mum loves having her hair done and it feels like a real salon at Brentwood Care Home. My fussy mum says that food is very nice. Staff seem very attentive and there seems excellent training is given. All care homes are expensive but Brentwood Care Centre is worth it. Recommend.
11 July 2024
My father was discharged from the hospital into Brentwood Care Centre following a stroke in March 2024. He was on the 2nd floor as he required 24-hour nursing care. As you step out of the lift the smell of urine is unbearable. One resident was naked in the corridor and one lying on the floor, basically had to step around him. Most of the care staff were very good and kind but they are clearly stretched and understaffed most of the time. My father had other residents wandering into his room which scared him to the point that he was crying to family. His room was a good size but the TV had no remote control and therefore could not be switched between channels, the staff informed but nothing was done to replace it. An oncology appointment had to be cancelled because blood tests were not performed in time. The food provided was mainly inedible, we took to taking our own food in. We transferred my father out after 2 weeks as there were so many issues. All issues were raised with management at the time.
24 June 2024
It's good to know that Mum and Dad are being well looked after and they are happy and with each other.
24 June 2024
It was a very difficult transition for Dad however the kindness and support has been fantastic. As time has gone on, Their kindness and care have been brilliant. Completely changed my view (and Dad's) of care homes.
Latest Reviews for Brentwood Care Centre
11 March 2025
This care home has been amazing. The customer relations manager has made this whole process so easy. All the staff are amazing, so polite and friendly. Nothing is ever a chore. My nan and Grandad has a new lease of life. Thank you for everything.
11 March 2025
Dabulous friendly & polite staff my parents are very happy here and have a new lease of life The customer relations manager & her staff at front desk are always happy to see us and always have time for a chat.
29 January 2025
My grandad has fitted in so well, it's been an easy transition. He has fun at the activities and has made some nice friends. All the staff are amazing, friendly and kind. Nothing is too much trouble. As a family, we are very pleased with Brentwood Care Centre. Highly recommended.
06 January 2025
Well run place. The staff are friendly and helpful. When residents called for help they have answered immediately. The residents looked happy and well cared for and the building was clean, bright and cheerful. My friend is very happy at this lovely home.
09 December 2024
When visiting a friend, we were met with lovely, thoughtful staff who all had smiles on their faces and seem to really enjoy working at the home. They were very helpful to us and answered all questions and requests quickly. The home is lovely and clean, a cosy environment.
25 November 2024
My grandad is currently in the dementia unit, the recent works done to the building are really nice and the rooms are nice and modern with the right amount of space and kept very clean. The communal spaces are really nice and a good size for different people to use and relax. Staff are really accommodating and kind to the residents and know all of them by name. We couldn't ask for more. Thank you!
15 November 2024
I cannot explain how much I appreciate all the help and support I and my family have received from the team at the Brentwood Care Centre. From my initial query about care, literally everything has been incredibly smooth and easy. Dad has settled in and I have seen firsthand just how kind, caring and professional the whole team are. This has been a difficult time for my family but it has been made so much easier by the help provided by the entire staff. Huge thanks and appreciation to all.
07 November 2024
The care my grandad is receiving is excellent. The staff are very friendly and helpful. He is very happy here. Everything is clean and he is very comfortable.
29 October 2024
Brentwood Care Home has been very supportive in my father's move from his home to the care home. He has been able to furnish and decorate his room with furniture and pictures from his home. The staff are extremely caring and have made him feel at home. The nurse has taken special care of any medical needs and I feel he is well looked after.
24 October 2024
The staff at the care home are always very welcoming and are always available to answer any queries I may have about my relative's care. Always making her feel welcome when she stays. She enjoys the entertainment and always has lots to do. The food is good as well. Her needs are always met during her stay.
18 October 2024
My mother completed a two-week live-in respite care placement. We had wanted a one-week placement but was refused, looking back I now feel two weeks was the best as it allowed my mother to settle in more. My mother complained generally about the food but I feel this was rather harsh as it always looked good. There was a slight smell of urine on the first floor but again, this is to be expected to a degree. There were activities but didn't seem promoted enough as, at times, my mother was the only participant. We were initially given a price which later changed to a higher cost which was a little unsettling. I felt the exact cost should have been stated at the onset. We also felt the cost was extremely high. However, despite all the above, my mother enjoyed her stay there, I would recommend the care home and if they allowed one-week stays, I would rebook my mother back in.
18 October 2024
Generally content with stay at care home. Most complaints relate to food being late or sometimes cold. Happy with personal care and staff members. Loves the library area and garden. Good range of activities on offer.
18 October 2024
Since Mum has arrived in the summer of 2023, she has received excellent care which we are very happy with. Only issue sometimes is that there are staff shortages, particularly on the entertainment side which Mum enjoys. Food quality has improved since the early days when staff shortages caused quality issues.
15 October 2024
I was very grateful for all the care given. Every problem was solved, the staff were brilliant and very helpful. The resident's relatives were kept informed at all times and the resident was treated extremely well. Cannot fault the home at all.
15 October 2024
The staff carried out their duties, which at times could be unpleasant and not always appreciated by some of the residents, in a professional manner and always with a smile on their faces. I cannot praise them too highly. The rooms were good with ensuite toilet and wash basin. Ensuite shower would have been welcome instead of a separate shower room for general use. Food was good.
29 August 2024
From the home visit to Mum staying, has been a good experience. It's her first time in respite care and naturally, the family have been anxious. The staff have all been amazing, professional but friendly and have really helped Mum to settle in. The decor, facilities and surroundings are all lovely. The only negative was the smell in the corridor when we first arrived. It hasn't seemed so bad since and we've noticed various "smellies" around to help this.
29 August 2024
My mum moved to Brentwood Care Centre at the beginning of August 2024. As a family, we had been through a difficult experience at her previous care home. We had looked at over a dozen other care homes and were impressed by a combination of management, staff and facilities. When you have a parent with early onset dementia it's so important that the home is right for the resident. Location is good. Building is welcoming. Parking is easy. Initial management support and communication were excellent, making a stressful time for family so easy. The refurbished rooms are lovely. Much more personal than many but keeping the resident in contact with staff and other residents. The lounges for visiting are beautifully decorated. Mum loves having her hair done and it feels like a real salon at Brentwood Care Home. My fussy mum says that food is very nice. Staff seem very attentive and there seems excellent training is given. All care homes are expensive but Brentwood Care Centre is worth it. Recommend.
11 July 2024
My father was discharged from the hospital into Brentwood Care Centre following a stroke in March 2024. He was on the 2nd floor as he required 24-hour nursing care. As you step out of the lift the smell of urine is unbearable. One resident was naked in the corridor and one lying on the floor, basically had to step around him. Most of the care staff were very good and kind but they are clearly stretched and understaffed most of the time. My father had other residents wandering into his room which scared him to the point that he was crying to family. His room was a good size but the TV had no remote control and therefore could not be switched between channels, the staff informed but nothing was done to replace it. An oncology appointment had to be cancelled because blood tests were not performed in time. The food provided was mainly inedible, we took to taking our own food in. We transferred my father out after 2 weeks as there were so many issues. All issues were raised with management at the time.
24 June 2024
It's good to know that Mum and Dad are being well looked after and they are happy and with each other.
24 June 2024
It was a very difficult transition for Dad however the kindness and support has been fantastic. As time has gone on, Their kindness and care have been brilliant. Completely changed my view (and Dad's) of care homes.