Submit a Review for Amber Lodge Care Home
25/27 First Avenue, Westcliff-on-Sea, SS0 8HS
View Full Details of Amber Lodge Care HomeLatest Reviews for Amber Lodge Care Home
18 February 2025
If you want a good care home look no further than Amber Lodge in Westcliff. It is spotless and the staff are wonderful. Nothing is too much trouble for them. The food is top rate. I cannot fault anything. My husband is very happy there and I am pleased I have discovered this Home.
13 November 2024
The overall experience of the care home for my brother is very good. The staff and management team are always very friendly to help.
02 October 2024
Dad lived here for his end-of-life care. The care he received was second to none. The manager, the nursing sister, and all of the staff were calm, and kind and offered a very dignified and respectful care service to all the residents. Dad was always kept clean, shaved, and always had freshly laundered clothes and clean bedding. There were regular health professional visits and we were kept informed of any changes in Dad's health. Nothing was ever too much trouble. Dad was obviously happy at Amber Lodge and told us that it was wonderful there and that everything was done for him. He got to know the staff and trusted them with his care. At the end of his life, a staff member sat with Dad as he passed while the family was travelling to be there. It was a huge comfort to us that Dad wasn't alone. Many, many thanks to all involved with making the last weeks of Dad's life as comfortable as possible. You all made a difficult situation easier to cope with.
02 October 2024
I feel very lucky that we found Amber Lodge. I never thought my dad would ever settle within a caring environment - he has dementia and prior to Amber Lodge would always try to get 'home'. He never seemed happy or wanted to be around others. Immediately the staff took the time to get to know him, and his sense of humour - took my advice on what he liked to do and ways to distract him, while teaching me at the same time. He has formed good bonds with the staff who treat him with respect and engage in banter which he loves. They are all so caring and patient. The decor is bright and well-decorated and adds to that comfortable environment. As someone who visits 3-4 times a week, I'm always made welcome and it's a joy to walk in and see how settled and happy he is. I'd recommend this home to anyone.
12 August 2024
Mum knew she was end of life when she moved into Amber Lodge at the end of May but she retained full mental capacity until the end, which came at the beginning of July. She had nothing but praise for the staff who treated her as though she were one of their own family. Her welfare was paramount and they frequently checked on her and attended to her needs quickly and effectively, identifying when she needed extra help or new medication, and raising their concerns with the GP. Nothing was too much trouble and they remained friendly and cheerful whenever they were with Mum. Visiting every day, I quickly grew to know the staff and their routines and although they were busy they took the time to look after us as family and friends. They made us welcome at any time of the day. The room was kept spotlessly clean and housekeeping duties were exemplary. When Mum was unable to eat easily or didn't care for a meal, they found alternatives for her. I wouldn't hesitate to recommend Amber Lodge.
20 March 2024
My husband was here in January unfortunately he passed away. He was here for 10 days the care he received was 100 percent the staff is so caring and nothing is too much. His time here was exceptional the staff were like family and my family would strongly recommend this care home.
24 January 2024
Although my aunt and uncle have not been in the care home very long I would certainly recommend the home. The home has a very welcoming atmosphere. The staff are very attentive and easy to relate to for both the residents and families.
11 December 2023
My father has been treated with care, compassion and dignity by all the staff at Amber Lodge. He feels comfortable as possible and does not feel alone. This is a great comfort to all the family. Thank you; you are all heroes.
02 November 2023
Being a new home, they do not yet have a CQC rating. However, I have found the home to be very pleasant, caring and professional. I would be more than happy for my mum to be a permanent resident and so would she. Whilst there is currently a low number of residents, I would like to see some activities being introduced whenever practicable.
26 October 2023
This is the way a care home should be run - a refreshing change from previous disaster.
13 October 2023
Happy with the home generally, the care staff are very kind and look after Dad and also make myself and family feel very welcome. There is a nice homely atmosphere. Food is good and Dad is fed and watered regularly. I always feel that nothing is too much for the staff as they are always very willing to assist. Dad has settled into the home really well and appears to get on well with everyone.
22 September 2023
My nan was cared for at Amber Lodge Care Home after being discharged from hospital for end-of-life care. The care and compassion shown to Nan, and us as a family, by every member of staff at the home was first class. They treated Nan with dignity and respect and like a member of their own family rather than a patient.
Latest Reviews for Amber Lodge Care Home
18 February 2025
If you want a good care home look no further than Amber Lodge in Westcliff. It is spotless and the staff are wonderful. Nothing is too much trouble for them. The food is top rate. I cannot fault anything. My husband is very happy there and I am pleased I have discovered this Home.
13 November 2024
The overall experience of the care home for my brother is very good. The staff and management team are always very friendly to help.
02 October 2024
Dad lived here for his end-of-life care. The care he received was second to none. The manager, the nursing sister, and all of the staff were calm, and kind and offered a very dignified and respectful care service to all the residents. Dad was always kept clean, shaved, and always had freshly laundered clothes and clean bedding. There were regular health professional visits and we were kept informed of any changes in Dad's health. Nothing was ever too much trouble. Dad was obviously happy at Amber Lodge and told us that it was wonderful there and that everything was done for him. He got to know the staff and trusted them with his care. At the end of his life, a staff member sat with Dad as he passed while the family was travelling to be there. It was a huge comfort to us that Dad wasn't alone. Many, many thanks to all involved with making the last weeks of Dad's life as comfortable as possible. You all made a difficult situation easier to cope with.
02 October 2024
I feel very lucky that we found Amber Lodge. I never thought my dad would ever settle within a caring environment - he has dementia and prior to Amber Lodge would always try to get 'home'. He never seemed happy or wanted to be around others. Immediately the staff took the time to get to know him, and his sense of humour - took my advice on what he liked to do and ways to distract him, while teaching me at the same time. He has formed good bonds with the staff who treat him with respect and engage in banter which he loves. They are all so caring and patient. The decor is bright and well-decorated and adds to that comfortable environment. As someone who visits 3-4 times a week, I'm always made welcome and it's a joy to walk in and see how settled and happy he is. I'd recommend this home to anyone.
12 August 2024
Mum knew she was end of life when she moved into Amber Lodge at the end of May but she retained full mental capacity until the end, which came at the beginning of July. She had nothing but praise for the staff who treated her as though she were one of their own family. Her welfare was paramount and they frequently checked on her and attended to her needs quickly and effectively, identifying when she needed extra help or new medication, and raising their concerns with the GP. Nothing was too much trouble and they remained friendly and cheerful whenever they were with Mum. Visiting every day, I quickly grew to know the staff and their routines and although they were busy they took the time to look after us as family and friends. They made us welcome at any time of the day. The room was kept spotlessly clean and housekeeping duties were exemplary. When Mum was unable to eat easily or didn't care for a meal, they found alternatives for her. I wouldn't hesitate to recommend Amber Lodge.
20 March 2024
My husband was here in January unfortunately he passed away. He was here for 10 days the care he received was 100 percent the staff is so caring and nothing is too much. His time here was exceptional the staff were like family and my family would strongly recommend this care home.
24 January 2024
Although my aunt and uncle have not been in the care home very long I would certainly recommend the home. The home has a very welcoming atmosphere. The staff are very attentive and easy to relate to for both the residents and families.
11 December 2023
My father has been treated with care, compassion and dignity by all the staff at Amber Lodge. He feels comfortable as possible and does not feel alone. This is a great comfort to all the family. Thank you; you are all heroes.
02 November 2023
Being a new home, they do not yet have a CQC rating. However, I have found the home to be very pleasant, caring and professional. I would be more than happy for my mum to be a permanent resident and so would she. Whilst there is currently a low number of residents, I would like to see some activities being introduced whenever practicable.
26 October 2023
This is the way a care home should be run - a refreshing change from previous disaster.
13 October 2023
Happy with the home generally, the care staff are very kind and look after Dad and also make myself and family feel very welcome. There is a nice homely atmosphere. Food is good and Dad is fed and watered regularly. I always feel that nothing is too much for the staff as they are always very willing to assist. Dad has settled into the home really well and appears to get on well with everyone.
22 September 2023
My nan was cared for at Amber Lodge Care Home after being discharged from hospital for end-of-life care. The care and compassion shown to Nan, and us as a family, by every member of staff at the home was first class. They treated Nan with dignity and respect and like a member of their own family rather than a patient.