Submit a Review for Ashley Lodge Care Home
Golden Hill, Ashley Lane, Ashley, New Milton, BH25 5AH
View Full Details of Ashley Lodge Care HomeLatest Reviews for Ashley Lodge Care Home
03 March 2025
My uncle had a crisis at home. The manager amazingly responded the same day and my Uncle is now in a safe and comfortable environment. His condition has greatly improved and the manager and her team got on top of this within 12 hours of being admitted. He got a GP referral straight away and my uncle is now clinically well. The staff are responsive and friendly and all his needs are met.
16 February 2025
My husband has been treated with kindness, dignity and respect since he moved there in November last. He has dementia and mobility issues and other ailments of old age. His room is quiet and comfortable, the whole house is light, bright and airy, easy to navigate and has a good lively and warm atmosphere. They do have plenty of activities if residents wish to take part and a lovely garden with lots of greenery to enjoy on warmer days. The carers and nurses are compassionate and gentle and the whole ethos of Ashley Lodge is spread from the management style and is somewhere I am confident and comfortable to know my husband is being cared for. Somewhat, in fact, I will probably be happy to live myself eventually.
28 January 2025
My husband has been in the home for 5 months. He is very comfortable and settled in the home. It has been a journey for us as a family but from the time we walked into the home initially for respite care, the home has been able to offer comfort and support for all my husband's needs, medically, emotionally and physically. The manager is very much hands-on and leads the team with the same aims and goals that serve the home. This provides a very happy and positive effect for all and especially the residents. Not only is support provided for residents but the family also as this is a very emotional journey.
29 October 2024
Mum has a lovely room and is very comfortable at Ashley Lodge. The entire staff worked hard to make her feel welcome and get her settled in. Nothing is too much trouble, even her vegetarian/pescatarian food preferences. In fact, she's eating better than she has for a long time. When I saw how nicely the lunch was served and caught the smell of it too, I could understand why she likes it! Her health needs are also being managed very efficiently. While this is not a super-slick modern purpose-built home, the culture and team spirit among staff ensures a caring family atmosphere. I'm so grateful that Mum is at last safe and being well looked after. And I have no hesitation in recommending Ashley Lodge, it just ticks all the boxes.
14 October 2024
My father was transferred here from hospital, I was anxious about him going into care but the whole team have supported not only my father but the whole family through this transition. The manager is lovely and has taken the time to get to know the family. All the staff are so friendly and caring and Dad enjoys chatting to them all. After a difficult 9 weeks in hospital, Dad is now settled in a caring environment.
14 October 2024
My Uncle has been in Ashley Lodge since coming out of hospital with an ongoing unpleasant illness where he requires help with most everyday needs. He is mentally strong and aware which helps us personally, to be reassured that the support and care that is required is good and as a family, for the time we have spent in the home we are all very happy with the way it is run, with the friendly, helpful staff, good home cooked food, the flexibility of visiting and as far as we can see the security of the patients.
13 August 2024
Overall we found the care home to be very clean, pleasant with a lovely atmosphere. All of the staff we met were friendly and extremely helpful. My sister whom we visited twice was very relaxed and seemed quite happy in her environment. We did have a nice chat with the manager and she seems to be very on top of everything and was able to give us some insight into how my sister was coping. I do feel very much that my sister is in the right place and getting first-class care.
06 August 2024
My wife was transferred to Ashley Lodge Care Home in New Milton directly from hospital for EOLC after suffering a fall, hip operation, pneumonia, and C Diff. Unexpectedly she survived just over a week. During that time both she and our family received exceptional care. Nothing was too much trouble and we were looked after so well. It was such a difference from the hospital surroundings as we could come and go as we pleased, they fed us and we were able to stay during the night if we wanted to. The Carers, Nurses, and Admin Staff were great and very proficient. Thank you so much for looking after my lovely Wife.
06 August 2024
Our dear friend was admitted for end-of-life care. He was there for 10 days. He received excellent care. The staff were all very professional and caring. His every need was attended to. Very kind, respectful staff. Thank you.
05 August 2024
Fantastic. An amazing team who cared for my mum so well. Respect, dignity, care, great communication. As family members we were treated like family and made to feel so welcome by every single member of the team.
10 June 2024
Wonderful caring atmosphere. My husband has received palliative care on his second day of arrival. The family have received kindness and support.
22 May 2024
I have personally found Ashley Lodge to be a very friendly and open environment that welcomes visitors at anytime. I have also found the team to be responsive to any queries or comments I have made on behalf of my mother. My mother is up and down in her opinions of Ashley Lodge but her complaints are generally resulting from her frustration at not being at home and looking after herself. She does comment that sometimes staff say things but don't always follow up e.g. "I'll be back in a minute" but then don't come back and she is mentally sharp but sometimes due to deafness she thinks she is ignored. On the whole Ashley Lodge is very good.
07 May 2024
A happy resident, enjoying food in good surroundings, cheerful, helpful staff. When needed staff resolving issues as quickly as possible.
01 May 2024
The first time I visited this home I felt it would be the right place for my father, everyone regardless of their role is friendly and caring. The place feels like home, and has the support of specialist-trained people when needed, plenty of choice of food and if you don't fancy what's on the menu you can choose something else. It means a lot to us to know Dad's being cared for when we can't be around.
29 January 2024
I have found all staff to be caring, honest and approachable. My mother is on the dementia floor where it is very demanding of all the staff, they find time to have a quick chat about my mother and offer advice where needed. She seems quite happy and I am fully informed of any mishaps she has had and any issues that have arisen. Overall we are very happy with the care she receives.
19 January 2024
Everyone is very friendly and helpful. The home seems to be run efficiently and smoothly. Relatives and friends of residents are welcomed and treated with kindness and staff do their best to be helpful.
12 December 2023
Since my cousin has been in the home, she has significantly improved, both mentally and physically. She looks so much better and happier - well done! This is down in many ways to how the staff have cared for her.
05 December 2023
Every single member of staff has been so kind and supportive to my husband and I. The manager is approachable, will try to sort issues rapidly. Special mention to the catering staff, they do their utmost to make sure the residents are able to enjoy the food, helping to feed if necessary, and trying different ways to promote independence and dignity. The reception team are helpful and welcoming, cleaning and laundry staff are exemplary. The main issue I’ve had is poor hygiene for my husband. Showers (despite frequent requests) have been spasmodic. I also have concerns that maybe the agency staff are not so well trained. However, I would definitely recommend Ashley Lodge, the wonderful staff make it a safe and caring space for residents.
05 December 2023
My stay at Ashley Lodge has been enjoyable on the whole. All the staff are friendly and helpful, doing a difficult job usually with a smile and, where appropriate, we have a good laugh together! The meals are usually well-cooked and enjoyable - as are the cakes! Any problems that might arise are dealt with as quickly and smoothly as possible by the relevant person or persons and any worries can be talked about, and if necessary, resolved.
28 November 2023
The care that my mother is receiving is excellent in all respects. My mother moved into Ashley Lodge in August 2022 and, at that time, was in a very poor state; we've seen continuous improvement since, and she's transformed into a generally happy old lady. We thank you all very much.
Latest Reviews for Ashley Lodge Care Home
03 March 2025
My uncle had a crisis at home. The manager amazingly responded the same day and my Uncle is now in a safe and comfortable environment. His condition has greatly improved and the manager and her team got on top of this within 12 hours of being admitted. He got a GP referral straight away and my uncle is now clinically well. The staff are responsive and friendly and all his needs are met.
16 February 2025
My husband has been treated with kindness, dignity and respect since he moved there in November last. He has dementia and mobility issues and other ailments of old age. His room is quiet and comfortable, the whole house is light, bright and airy, easy to navigate and has a good lively and warm atmosphere. They do have plenty of activities if residents wish to take part and a lovely garden with lots of greenery to enjoy on warmer days. The carers and nurses are compassionate and gentle and the whole ethos of Ashley Lodge is spread from the management style and is somewhere I am confident and comfortable to know my husband is being cared for. Somewhat, in fact, I will probably be happy to live myself eventually.
28 January 2025
My husband has been in the home for 5 months. He is very comfortable and settled in the home. It has been a journey for us as a family but from the time we walked into the home initially for respite care, the home has been able to offer comfort and support for all my husband's needs, medically, emotionally and physically. The manager is very much hands-on and leads the team with the same aims and goals that serve the home. This provides a very happy and positive effect for all and especially the residents. Not only is support provided for residents but the family also as this is a very emotional journey.
29 October 2024
Mum has a lovely room and is very comfortable at Ashley Lodge. The entire staff worked hard to make her feel welcome and get her settled in. Nothing is too much trouble, even her vegetarian/pescatarian food preferences. In fact, she's eating better than she has for a long time. When I saw how nicely the lunch was served and caught the smell of it too, I could understand why she likes it! Her health needs are also being managed very efficiently. While this is not a super-slick modern purpose-built home, the culture and team spirit among staff ensures a caring family atmosphere. I'm so grateful that Mum is at last safe and being well looked after. And I have no hesitation in recommending Ashley Lodge, it just ticks all the boxes.
14 October 2024
My father was transferred here from hospital, I was anxious about him going into care but the whole team have supported not only my father but the whole family through this transition. The manager is lovely and has taken the time to get to know the family. All the staff are so friendly and caring and Dad enjoys chatting to them all. After a difficult 9 weeks in hospital, Dad is now settled in a caring environment.
14 October 2024
My Uncle has been in Ashley Lodge since coming out of hospital with an ongoing unpleasant illness where he requires help with most everyday needs. He is mentally strong and aware which helps us personally, to be reassured that the support and care that is required is good and as a family, for the time we have spent in the home we are all very happy with the way it is run, with the friendly, helpful staff, good home cooked food, the flexibility of visiting and as far as we can see the security of the patients.
13 August 2024
Overall we found the care home to be very clean, pleasant with a lovely atmosphere. All of the staff we met were friendly and extremely helpful. My sister whom we visited twice was very relaxed and seemed quite happy in her environment. We did have a nice chat with the manager and she seems to be very on top of everything and was able to give us some insight into how my sister was coping. I do feel very much that my sister is in the right place and getting first-class care.
06 August 2024
My wife was transferred to Ashley Lodge Care Home in New Milton directly from hospital for EOLC after suffering a fall, hip operation, pneumonia, and C Diff. Unexpectedly she survived just over a week. During that time both she and our family received exceptional care. Nothing was too much trouble and we were looked after so well. It was such a difference from the hospital surroundings as we could come and go as we pleased, they fed us and we were able to stay during the night if we wanted to. The Carers, Nurses, and Admin Staff were great and very proficient. Thank you so much for looking after my lovely Wife.
06 August 2024
Our dear friend was admitted for end-of-life care. He was there for 10 days. He received excellent care. The staff were all very professional and caring. His every need was attended to. Very kind, respectful staff. Thank you.
05 August 2024
Fantastic. An amazing team who cared for my mum so well. Respect, dignity, care, great communication. As family members we were treated like family and made to feel so welcome by every single member of the team.
10 June 2024
Wonderful caring atmosphere. My husband has received palliative care on his second day of arrival. The family have received kindness and support.
22 May 2024
I have personally found Ashley Lodge to be a very friendly and open environment that welcomes visitors at anytime. I have also found the team to be responsive to any queries or comments I have made on behalf of my mother. My mother is up and down in her opinions of Ashley Lodge but her complaints are generally resulting from her frustration at not being at home and looking after herself. She does comment that sometimes staff say things but don't always follow up e.g. "I'll be back in a minute" but then don't come back and she is mentally sharp but sometimes due to deafness she thinks she is ignored. On the whole Ashley Lodge is very good.
07 May 2024
A happy resident, enjoying food in good surroundings, cheerful, helpful staff. When needed staff resolving issues as quickly as possible.
01 May 2024
The first time I visited this home I felt it would be the right place for my father, everyone regardless of their role is friendly and caring. The place feels like home, and has the support of specialist-trained people when needed, plenty of choice of food and if you don't fancy what's on the menu you can choose something else. It means a lot to us to know Dad's being cared for when we can't be around.
29 January 2024
I have found all staff to be caring, honest and approachable. My mother is on the dementia floor where it is very demanding of all the staff, they find time to have a quick chat about my mother and offer advice where needed. She seems quite happy and I am fully informed of any mishaps she has had and any issues that have arisen. Overall we are very happy with the care she receives.
19 January 2024
Everyone is very friendly and helpful. The home seems to be run efficiently and smoothly. Relatives and friends of residents are welcomed and treated with kindness and staff do their best to be helpful.
12 December 2023
Since my cousin has been in the home, she has significantly improved, both mentally and physically. She looks so much better and happier - well done! This is down in many ways to how the staff have cared for her.
05 December 2023
Every single member of staff has been so kind and supportive to my husband and I. The manager is approachable, will try to sort issues rapidly. Special mention to the catering staff, they do their utmost to make sure the residents are able to enjoy the food, helping to feed if necessary, and trying different ways to promote independence and dignity. The reception team are helpful and welcoming, cleaning and laundry staff are exemplary. The main issue I’ve had is poor hygiene for my husband. Showers (despite frequent requests) have been spasmodic. I also have concerns that maybe the agency staff are not so well trained. However, I would definitely recommend Ashley Lodge, the wonderful staff make it a safe and caring space for residents.
05 December 2023
My stay at Ashley Lodge has been enjoyable on the whole. All the staff are friendly and helpful, doing a difficult job usually with a smile and, where appropriate, we have a good laugh together! The meals are usually well-cooked and enjoyable - as are the cakes! Any problems that might arise are dealt with as quickly and smoothly as possible by the relevant person or persons and any worries can be talked about, and if necessary, resolved.
28 November 2023
The care that my mother is receiving is excellent in all respects. My mother moved into Ashley Lodge in August 2022 and, at that time, was in a very poor state; we've seen continuous improvement since, and she's transformed into a generally happy old lady. We thank you all very much.