Submit a Review for Bentley Lodge Care and Nursing Home
Bentley, Farnham, GU10 5LW
View Full Details of Bentley Lodge Care and Nursing HomeLatest Reviews for Bentley Lodge Care and Nursing Home
14 March 2025
The caring team were exceptional always there to attend promptly where needed likewise the bedroom accomodation was perfect size wise and the daily cleaing was second to none Two television rooms were ideal for those who preferred to socialise and eat with oter residents. Televisions within the bedrooms for those who preferred solitude
10 March 2025
My grandmother receives an amazing quality of care at Bentley Lodge. Whenever I visit the activities staff always seem to be working hard to makes sure all of the residents are engaging in some form of activity and exercise and I am always invited to join in which is lovely. My grandmother thoroughly enjoys the food served and she has thrived under the care given.
10 March 2025
Lovely home, great feel as soon as I walked in and the staff were very friendly . i was there when they did a raffle for charity and all residents was involved and there families , Great atmosphere and they laid on some lovely food .All in all a lovely day and the residents were all happy especially when they won
06 March 2025
Dad has dementia & was recently moved for respite, as we didn't want him to leave his home. However he is so happy here, has picked up amazingly & we couldn't be happier with his care & the peace of mind it's given us. The manager & the team are amazing, friendly & we are so grateful dad is being well looked after. He is stimulated with various activities, he specially enjoys bird watching from inside and out in the garden.
31 January 2025
Popped in to see my friend, when visiting my family in the area. My friend was settled very happy within herself, had just had her hair done. She was chatty, seemed happy with all the staff and said she had had a lovely lunch. I spoke to a few staff members, polite, cheerful and very helpful, was nice to see my friend happy and very relaxed.
31 January 2025
Lovely, welcoming feel to the home, staff are very attentive although always busy. Happy to answer questions and felt reassured they are giving the best care with a smile. It is a pleasure to visit and so lovely to see my friend interacting with staff and residents doing activities provided.
30 January 2025
The care is pretty poor. I seldom saw carers checking on my relative, only the cleaner who was so kind and lovely. I can count on one hand the number of times I saw carers checking in on my relative. Once when feeding, the carer was just shovelling the food in, to the point that I said "Stop! They'll choke as they haven't swallowed the last mouthful!". Compared to another home that I visit regularly for another relative, Bentley Lodge isn't great. Staff don't seem to care, spend much of their time chatting amongst themselves or playing on their phones, rather than engaging with the residents. Alarms are going off constantly and just ignored, which must be awful for residents to have relentless alarms just being ignored. When you request something, it would take me asking several times before it got done. My relative was bed-bound with zero stimulation. When they passed, not even so much as a condolence card, after 4.5 years, just a condolences at the top of the email with the last bill.
28 January 2025
My father is looked after well at Bentley Lodge Care and Nursing Home. The care, nursing, activities and management personnel are friendly, helpful and positive, focusing on the welfare of the residents. An example of this is in the Christmas experience 2024 given to the residents. Thie building, inside and out, was thoughtfully decorated, making a joyful atmosphere. On Christmas Day, the residents received excellent festive food and afternoon entertainment and my father was happy.
21 November 2024
The home is quite welcoming when you enter. Security is good, pin pad required to enter the home. Has recently had new flooring and is much better. The staff are helpful and responsive to the needs of the residents. The home is kept very clean and tidy. Overall, I'm very happy to know my mum is kept safe and well.
21 November 2024
Dad has settled in very well. The staff are very kind and attentive to his needs. Lots of various activities every day. I particularly like how the staff have grouped Dad with some lovely people who look after him and keep him chatting around the table.
25 September 2024
I was very apprehensive about my dad going into a care home, but since he has been in Bentley Lodge Care and Nursing Home, I am surprised with the quality of care he receives, its outstanding. The staff are always available to answer any questions I have relating to my dad's care and the administrators are friendly and can help with all aspects of his care. Anything relating to my dad's care they will always phone to let me know. I can sleep easy knowing he is in good hands.
31 July 2024
I spent fifteen months as a resident at Bentley Lodge Care and Nursing Home and returned to my home a much healthier person. The care I received in that time was very good and I will always be grateful to the staff. The majority of the staff were never without a smile and made a big impression on me and I will never forget them. Some of the residents were very challenging for the staff (due to dementia) but they just carried on being happy and always smiling. I was in a very dark place when I arrived at Bentley Lodge but can honestly say, I went home a much happier and relaxed person and I am sure this is due to the amazing carers. I had a very nice room and my only complaint is with the plumbing as the hot water and heating wer erratic Thank you.
04 June 2024
I have seen consistently demonstrated exceptional skills. Staff have shared good examples of different situations delivering hands-on care to service users. Staff have a methodical approach and situations. I like how staff seek help, support, and guidance from management team. The staff have good empathy and good at imagining herself in other people's shoes and treat them with the compassion they deserve. The activity manager has good communication and has core skills. She is able to effectively communicate with colleagues and service users. Activity manager has the skill of respecting others she is respectful not only to service users but also to colleagues. She is good at listening and acknowledging client's opinions and wishes. Staff had good knowledge and understanding to complete her responsibilities to a high standard of care. The activity manager has natural leadership qualities. She played a crucial role in the home.
04 June 2024
Good place - a bit "down at the heels" but very caring staff, and my wife seems very settled and happy. Food is good and nutritious. Whims of residents mostly catered to with good humour of the staff. Outside suppliers OK - hair and nails.
18 April 2024
My friend has settled well in her new environment, she says all staff are caring. There was a list of activities for the month and it was nice to see a monthly church service as that means a lot to my friend. The home had a nice warm atmosphere.
24 November 2023
My daughter arrived at Bentley Lodge Care and Nursing Home in August 2023 and left in November 2023. Arriving with both her ankles in plaster. She will admit that she must have been quite different to the usual residents they had. From the management, the care staff and cleaning staff, nothing was too much trouble. Everything was done with a smile. The home has a warm, friendly atmosphere. The care was excellent. The fact that my daughter was a vegetarian, did not faze them in the slightest.
20 November 2023
Being fifty-nine and having broken ankles I wasn't Bentley's average resident, but I can truthfully declare that the care I received was second to none. The Home has a very warm and friendly atmosphere. All of staff, without exception, went above and beyond to support my specific needs. The Chef and his staff worked hard to provide tasty food that met my (fussy) dietary needs. Their omelettes are the best I've eaten! Activities are provided for those wishing to participate. I loved the visiting singers. I enjoyed the stimulating newsletters and how they promoted discussion at the dining tables. The Home's physiotherapist is encouraging, supportive and extremely knowledgeable. I wouldn't be anywhere near walking again without her sessions. I'd like to think that I became a better person during my stay at Bentley Lodge. Thank you so much to the management, staff and residents. My visitors thought that you and the Home were superb. Thank you, thank you, thank you.
08 September 2023
I have been a regular visitor to the home for over a year, In the last two months I have seen changes for the better in all areas. They have new management and a new well-being manager who is a breath of fresh air. On today's visit, the atmosphere was vibrant and there is also the facility to make hot drinks in the extension lounge which is fantastic and new juice jars if you would prefer a cold drink. I stayed and joined in the morning activity which very cleverly got residents involved, even those that had said no. It was magical to see other staff join in and support both residents and each other. I also noted the difference in the lunch provided, when I commented to a staff member her response was “Yes, we have a new chef and it tastes good too”, she had the biggest smile. I hope the calm but fun atmosphere continues.
08 September 2023
My wife was in a bad way when transferred from a different place in February. Very quickly she improved both physically and mentally. The staff here are exceptionally capable and kind. Very cheerful and positive. Her diet has worked wonders. Physically she now can see a future where she is stronger and happier.
10 July 2023
The staff from the manager to the cleaners, kitchen staff, carers and maintenance man were all excellent. Quick and responsive to all situations. They took the best care they could with my mother, adjusting to all her different needs. I think they're all doing a great job, well done and keep up with the good work.
Latest Reviews for Bentley Lodge Care and Nursing Home
14 March 2025
The caring team were exceptional always there to attend promptly where needed likewise the bedroom accomodation was perfect size wise and the daily cleaing was second to none Two television rooms were ideal for those who preferred to socialise and eat with oter residents. Televisions within the bedrooms for those who preferred solitude
10 March 2025
My grandmother receives an amazing quality of care at Bentley Lodge. Whenever I visit the activities staff always seem to be working hard to makes sure all of the residents are engaging in some form of activity and exercise and I am always invited to join in which is lovely. My grandmother thoroughly enjoys the food served and she has thrived under the care given.
10 March 2025
Lovely home, great feel as soon as I walked in and the staff were very friendly . i was there when they did a raffle for charity and all residents was involved and there families , Great atmosphere and they laid on some lovely food .All in all a lovely day and the residents were all happy especially when they won
06 March 2025
Dad has dementia & was recently moved for respite, as we didn't want him to leave his home. However he is so happy here, has picked up amazingly & we couldn't be happier with his care & the peace of mind it's given us. The manager & the team are amazing, friendly & we are so grateful dad is being well looked after. He is stimulated with various activities, he specially enjoys bird watching from inside and out in the garden.
31 January 2025
Popped in to see my friend, when visiting my family in the area. My friend was settled very happy within herself, had just had her hair done. She was chatty, seemed happy with all the staff and said she had had a lovely lunch. I spoke to a few staff members, polite, cheerful and very helpful, was nice to see my friend happy and very relaxed.
31 January 2025
Lovely, welcoming feel to the home, staff are very attentive although always busy. Happy to answer questions and felt reassured they are giving the best care with a smile. It is a pleasure to visit and so lovely to see my friend interacting with staff and residents doing activities provided.
30 January 2025
The care is pretty poor. I seldom saw carers checking on my relative, only the cleaner who was so kind and lovely. I can count on one hand the number of times I saw carers checking in on my relative. Once when feeding, the carer was just shovelling the food in, to the point that I said "Stop! They'll choke as they haven't swallowed the last mouthful!". Compared to another home that I visit regularly for another relative, Bentley Lodge isn't great. Staff don't seem to care, spend much of their time chatting amongst themselves or playing on their phones, rather than engaging with the residents. Alarms are going off constantly and just ignored, which must be awful for residents to have relentless alarms just being ignored. When you request something, it would take me asking several times before it got done. My relative was bed-bound with zero stimulation. When they passed, not even so much as a condolence card, after 4.5 years, just a condolences at the top of the email with the last bill.
28 January 2025
My father is looked after well at Bentley Lodge Care and Nursing Home. The care, nursing, activities and management personnel are friendly, helpful and positive, focusing on the welfare of the residents. An example of this is in the Christmas experience 2024 given to the residents. Thie building, inside and out, was thoughtfully decorated, making a joyful atmosphere. On Christmas Day, the residents received excellent festive food and afternoon entertainment and my father was happy.
21 November 2024
The home is quite welcoming when you enter. Security is good, pin pad required to enter the home. Has recently had new flooring and is much better. The staff are helpful and responsive to the needs of the residents. The home is kept very clean and tidy. Overall, I'm very happy to know my mum is kept safe and well.
21 November 2024
Dad has settled in very well. The staff are very kind and attentive to his needs. Lots of various activities every day. I particularly like how the staff have grouped Dad with some lovely people who look after him and keep him chatting around the table.
25 September 2024
I was very apprehensive about my dad going into a care home, but since he has been in Bentley Lodge Care and Nursing Home, I am surprised with the quality of care he receives, its outstanding. The staff are always available to answer any questions I have relating to my dad's care and the administrators are friendly and can help with all aspects of his care. Anything relating to my dad's care they will always phone to let me know. I can sleep easy knowing he is in good hands.
31 July 2024
I spent fifteen months as a resident at Bentley Lodge Care and Nursing Home and returned to my home a much healthier person. The care I received in that time was very good and I will always be grateful to the staff. The majority of the staff were never without a smile and made a big impression on me and I will never forget them. Some of the residents were very challenging for the staff (due to dementia) but they just carried on being happy and always smiling. I was in a very dark place when I arrived at Bentley Lodge but can honestly say, I went home a much happier and relaxed person and I am sure this is due to the amazing carers. I had a very nice room and my only complaint is with the plumbing as the hot water and heating wer erratic Thank you.
04 June 2024
I have seen consistently demonstrated exceptional skills. Staff have shared good examples of different situations delivering hands-on care to service users. Staff have a methodical approach and situations. I like how staff seek help, support, and guidance from management team. The staff have good empathy and good at imagining herself in other people's shoes and treat them with the compassion they deserve. The activity manager has good communication and has core skills. She is able to effectively communicate with colleagues and service users. Activity manager has the skill of respecting others she is respectful not only to service users but also to colleagues. She is good at listening and acknowledging client's opinions and wishes. Staff had good knowledge and understanding to complete her responsibilities to a high standard of care. The activity manager has natural leadership qualities. She played a crucial role in the home.
04 June 2024
Good place - a bit "down at the heels" but very caring staff, and my wife seems very settled and happy. Food is good and nutritious. Whims of residents mostly catered to with good humour of the staff. Outside suppliers OK - hair and nails.
18 April 2024
My friend has settled well in her new environment, she says all staff are caring. There was a list of activities for the month and it was nice to see a monthly church service as that means a lot to my friend. The home had a nice warm atmosphere.
24 November 2023
My daughter arrived at Bentley Lodge Care and Nursing Home in August 2023 and left in November 2023. Arriving with both her ankles in plaster. She will admit that she must have been quite different to the usual residents they had. From the management, the care staff and cleaning staff, nothing was too much trouble. Everything was done with a smile. The home has a warm, friendly atmosphere. The care was excellent. The fact that my daughter was a vegetarian, did not faze them in the slightest.
20 November 2023
Being fifty-nine and having broken ankles I wasn't Bentley's average resident, but I can truthfully declare that the care I received was second to none. The Home has a very warm and friendly atmosphere. All of staff, without exception, went above and beyond to support my specific needs. The Chef and his staff worked hard to provide tasty food that met my (fussy) dietary needs. Their omelettes are the best I've eaten! Activities are provided for those wishing to participate. I loved the visiting singers. I enjoyed the stimulating newsletters and how they promoted discussion at the dining tables. The Home's physiotherapist is encouraging, supportive and extremely knowledgeable. I wouldn't be anywhere near walking again without her sessions. I'd like to think that I became a better person during my stay at Bentley Lodge. Thank you so much to the management, staff and residents. My visitors thought that you and the Home were superb. Thank you, thank you, thank you.
08 September 2023
I have been a regular visitor to the home for over a year, In the last two months I have seen changes for the better in all areas. They have new management and a new well-being manager who is a breath of fresh air. On today's visit, the atmosphere was vibrant and there is also the facility to make hot drinks in the extension lounge which is fantastic and new juice jars if you would prefer a cold drink. I stayed and joined in the morning activity which very cleverly got residents involved, even those that had said no. It was magical to see other staff join in and support both residents and each other. I also noted the difference in the lunch provided, when I commented to a staff member her response was “Yes, we have a new chef and it tastes good too”, she had the biggest smile. I hope the calm but fun atmosphere continues.
08 September 2023
My wife was in a bad way when transferred from a different place in February. Very quickly she improved both physically and mentally. The staff here are exceptionally capable and kind. Very cheerful and positive. Her diet has worked wonders. Physically she now can see a future where she is stronger and happier.
10 July 2023
The staff from the manager to the cleaners, kitchen staff, carers and maintenance man were all excellent. Quick and responsive to all situations. They took the best care they could with my mother, adjusting to all her different needs. I think they're all doing a great job, well done and keep up with the good work.