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Lower Northam Road, Hedge End, Southampton, SO30 4FS
View Full Details of Maypole Care HomeLatest Reviews for Maypole Care Home
11 October 2024
I would give the care home 40%. Carers are not very helpful. Take forever to answer the buzzer. I've had to change bedding as staff have been asked but they say will come back but don't. I've seen them walk by when the buzzer is going. I have had a chat with the manager but nothing has changed.
25 September 2024
Great 1st impressions. Care is great. Food is good.
25 September 2024
The staff member was very warm and welcoming. He went to great lengths to make me comfortable. The room requires an update as does the bathroom. The shower is good but needs a seat in it. The carers are all excellent.
18 September 2024
The service form the staff is good during the day but no so good during the night. Space for wheelchair use is very limited.
10 September 2024
My mother has enjoyed her respite stay at Maypole Care Home, despite the language barrier. All staff were very kind and helpful, lovely. The food was delicious! The activities were very good, even if the language barrier was a problem. Very good facilities too. Lovely and spacious room.
30 August 2024
The staff are kind and caring, although under extra pressure due to staff shortages. I feel a more personal level of care would easily be achieved if there were more staff to take the pressure off. However, they all work incredibly hard and always try their best. The home is lean and tidy, but a little run down and outdated. Although, it's clear to see improvements happening all the time.
19 August 2024
Staff excellent. Really caring.
19 August 2024
Always reassuring me and my family that Nan is in good hands, very polite and professional. We appreciate how the team are helping Nan and making her feel safe. What a great team of carers.
05 August 2024
Your staff are not fast enough to answer the buzz, I would be waiting for a long time. The kitchen staff are never on time. I am always telling I need to eat before 1pm as I am diabetic, so I thought I would get my meals first, but I am always last. Someone needs to sort things out.
05 August 2024
My sister-in-law has been well cared for in the home and has settled in well. Our family wish to thank the staff for their prompt action in getting an ambulance to take my sister-in-law to hospital when she had a stroke. This undoubtedly saved her life and she has now recovered and is back in the home.
26 July 2024
A wonderful place to spend time in, a lovely environment. She would dearly love to stay, she's very well taken of, comfortable and settled after a traumatic three-week visit to hospital, a very undignified 3 weeks.
05 March 2024
A particular member of staff was marvellous. Everyone else at Maypole was polite & friendly but they do have a problem answering the phone - it just rings and rings with no one answering. The room was tired and in need of a refurb.
08 January 2024
Mum spent her last couple of months at the Maypole Care Home, and from the moment she arrived, she was made to feel very welcome, safe and cared for. Every member of staff was very polite, professional and attentive. Mum really enjoyed her time here, and it made her final few weeks a calm and peaceful time for her and the whole family. Mum was treated with respect and dignity right to the end, and this made the whole experience so much more bearable. Thank you!
21 December 2023
My friend has been at the home for about 18 months and each time I visit I am always happy to see the excellent level of care which he receives. The staff are polite, helpful and extremely welcoming. A super home.
05 June 2023
First impressions exceeded expectations. All my meetings/chats with staff have been informative, helpful and valued. Myself and my siblings are extremely happy with every aspect of the care home. Dad is happy and settled and the move has been made easy. Thank you.
20 April 2023
My mum was a resident at Maypole Care Home for over eight years. She was extremely happy there and received excellent care from the staff. Everyone was considerate and understanding of Mum's needs. The end-of-life care was amazing too. Mum was taken care of by several staff who were compassionate and caring at all times. The staff are exceptional and work so well as a team, my family were extremely pleased with Mum's care. Thank you so much.
22 March 2023
Visited for the first time last week and I can honestly say I was surprised at the lack of infection control. No sanitiser, no masks available, and no check on whether we had done a negative covid test or had any known bugs. As soon as I walked through the doors I was hit by a very unpleasant smell, the source of which was obvious. All room doors were open fully giving absolutely no privacy for anyone in there, several of which were "compromised". The room I was visiting was shabby at best but reasonably clean but I was surprised to see a dirty fabric chair with no others for visitors. It was very apparent very quickly that the "care" was poor at best and not what I was expecting. Not at all happy with the standards and can't understand how palliative care can be offered with no resident Doctors, no pharmacy, and no ability to administer IV meds or nutrition. Baffled and horrified at the experience.
22 March 2023
Had my first visit to the Maypole last week. It was clear that the place was understaffed (that's why they leave all the patient's room doors open) and were unable to provide the care required. Call buttons took up to 40mins to be answered. The Doctor only calls twice a week from the local practice. They advertise as offering palliative care with no resident Doctor, how can this be? Left me very worried about my relative's care.
01 February 2023
My mum was transferred from the hospital to receive end-of-life care. Her room was clean and in good condition, looking onto the garden. With some of her familiar things around her and room for visitors, her last few weeks with us were made more bearable. The staff were caring and compassionate and made sure Mum's needs were taken care of at all times. All in all, a positive experience of a happy, well-run home.
01 February 2023
Cannot single out one individual as all were exceptional in their professionalism with a smile and kind words! All the staff went out of their way to make me comfortable while I stayed with Mum over her last 48 hours. Nothing was too much trouble! An exceptional workforce who work together in an amazing way! The manager is obviously well thought about and knows how to make a team of people work together, and they also have a mutual respect for her! It was the best place for Mum to be.
Latest Reviews for Maypole Care Home
11 October 2024
I would give the care home 40%. Carers are not very helpful. Take forever to answer the buzzer. I've had to change bedding as staff have been asked but they say will come back but don't. I've seen them walk by when the buzzer is going. I have had a chat with the manager but nothing has changed.
25 September 2024
Great 1st impressions. Care is great. Food is good.
25 September 2024
The staff member was very warm and welcoming. He went to great lengths to make me comfortable. The room requires an update as does the bathroom. The shower is good but needs a seat in it. The carers are all excellent.
18 September 2024
The service form the staff is good during the day but no so good during the night. Space for wheelchair use is very limited.
10 September 2024
My mother has enjoyed her respite stay at Maypole Care Home, despite the language barrier. All staff were very kind and helpful, lovely. The food was delicious! The activities were very good, even if the language barrier was a problem. Very good facilities too. Lovely and spacious room.
30 August 2024
The staff are kind and caring, although under extra pressure due to staff shortages. I feel a more personal level of care would easily be achieved if there were more staff to take the pressure off. However, they all work incredibly hard and always try their best. The home is lean and tidy, but a little run down and outdated. Although, it's clear to see improvements happening all the time.
19 August 2024
Staff excellent. Really caring.
19 August 2024
Always reassuring me and my family that Nan is in good hands, very polite and professional. We appreciate how the team are helping Nan and making her feel safe. What a great team of carers.
05 August 2024
Your staff are not fast enough to answer the buzz, I would be waiting for a long time. The kitchen staff are never on time. I am always telling I need to eat before 1pm as I am diabetic, so I thought I would get my meals first, but I am always last. Someone needs to sort things out.
05 August 2024
My sister-in-law has been well cared for in the home and has settled in well. Our family wish to thank the staff for their prompt action in getting an ambulance to take my sister-in-law to hospital when she had a stroke. This undoubtedly saved her life and she has now recovered and is back in the home.
26 July 2024
A wonderful place to spend time in, a lovely environment. She would dearly love to stay, she's very well taken of, comfortable and settled after a traumatic three-week visit to hospital, a very undignified 3 weeks.
05 March 2024
A particular member of staff was marvellous. Everyone else at Maypole was polite & friendly but they do have a problem answering the phone - it just rings and rings with no one answering. The room was tired and in need of a refurb.
08 January 2024
Mum spent her last couple of months at the Maypole Care Home, and from the moment she arrived, she was made to feel very welcome, safe and cared for. Every member of staff was very polite, professional and attentive. Mum really enjoyed her time here, and it made her final few weeks a calm and peaceful time for her and the whole family. Mum was treated with respect and dignity right to the end, and this made the whole experience so much more bearable. Thank you!
21 December 2023
My friend has been at the home for about 18 months and each time I visit I am always happy to see the excellent level of care which he receives. The staff are polite, helpful and extremely welcoming. A super home.
05 June 2023
First impressions exceeded expectations. All my meetings/chats with staff have been informative, helpful and valued. Myself and my siblings are extremely happy with every aspect of the care home. Dad is happy and settled and the move has been made easy. Thank you.
20 April 2023
My mum was a resident at Maypole Care Home for over eight years. She was extremely happy there and received excellent care from the staff. Everyone was considerate and understanding of Mum's needs. The end-of-life care was amazing too. Mum was taken care of by several staff who were compassionate and caring at all times. The staff are exceptional and work so well as a team, my family were extremely pleased with Mum's care. Thank you so much.
22 March 2023
Visited for the first time last week and I can honestly say I was surprised at the lack of infection control. No sanitiser, no masks available, and no check on whether we had done a negative covid test or had any known bugs. As soon as I walked through the doors I was hit by a very unpleasant smell, the source of which was obvious. All room doors were open fully giving absolutely no privacy for anyone in there, several of which were "compromised". The room I was visiting was shabby at best but reasonably clean but I was surprised to see a dirty fabric chair with no others for visitors. It was very apparent very quickly that the "care" was poor at best and not what I was expecting. Not at all happy with the standards and can't understand how palliative care can be offered with no resident Doctors, no pharmacy, and no ability to administer IV meds or nutrition. Baffled and horrified at the experience.
22 March 2023
Had my first visit to the Maypole last week. It was clear that the place was understaffed (that's why they leave all the patient's room doors open) and were unable to provide the care required. Call buttons took up to 40mins to be answered. The Doctor only calls twice a week from the local practice. They advertise as offering palliative care with no resident Doctor, how can this be? Left me very worried about my relative's care.
01 February 2023
My mum was transferred from the hospital to receive end-of-life care. Her room was clean and in good condition, looking onto the garden. With some of her familiar things around her and room for visitors, her last few weeks with us were made more bearable. The staff were caring and compassionate and made sure Mum's needs were taken care of at all times. All in all, a positive experience of a happy, well-run home.
01 February 2023
Cannot single out one individual as all were exceptional in their professionalism with a smile and kind words! All the staff went out of their way to make me comfortable while I stayed with Mum over her last 48 hours. Nothing was too much trouble! An exceptional workforce who work together in an amazing way! The manager is obviously well thought about and knows how to make a team of people work together, and they also have a mutual respect for her! It was the best place for Mum to be.