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Bekesbourne Lane, Bekesbourne, Canterbury, CT4 5DX
View Full Details of Highfield Care HomeLatest Reviews for Highfield Care Home
17 June 2024
The caring is very good. Carers are always close when I need them, and so is the nurse. I cannot ask for anything more. Cleaning levels are fantastic. I am very happy with my staying at Highfield Care Home.
28 November 2023
My experience of this nursing home has been excellent. The staff cannot do enough for you and always greet you with a smile. Overall great experience, I have no complaints.
23 November 2023
Staff are very pleasant and easy to talk to. Work hard and understanding of people's needs. Would like to make room for more personal, but appreciate that reminders of past life can be unsettling.
06 November 2023
Since the new company has taken over, the home is much nicer, a more positive happy place for my dad. The staff are more available and there seem to be more of them. The rooms are cleaner and better organised. It's nice to see residents in the lounge and sitting in the dining room for meals. A massive improvement all around. I love the activity/well-being lady, a real asset.
03 November 2023
During my mother's three-week hospice stay the nurses and staff were always very friendly, helpful and attentive. It was very evident that they checked/attended to her regularly. When we called they answered the phone and provided accurate/prompt/knowledgeable status. I cannot praise them more.
23 October 2023
Staff are attentive, warm, competent and very friendly. I am very happy living here at Highfield Care Home.
06 October 2023
The staff at Highfield have, from the start, been very caring and supportive towards my husband. They have always been friendly and helpful, and taken time to inform us of his progress and any issues with his health and wellbeing. They always try to involve him in activities but respect his wishes when he doesn't want to participate. They have also provided me with support on the occasions when I have found the situation hard to cope with emotionally. Overall, I think they are providing an excellent service.
25 August 2022
My partner has been here since October 2021 due to a stroke, which leaves him unable to communicate clearly and unable to get about. The staff have been very patient and caring in trying to help him with these things, and he indicated that he is very comfortable at Highfield. I find the staff very welcoming and helpful.
10 August 2022
My father in law was admitted to Highfield care home after a long horrible hospital admission, Highfield welcomed Dad and made him and us feel like part of a family. I am so thankful for all the staff and the lovely kind manager at Highfield, they have reduced the family's stress levels massively and always welcome us with a big smile and a hug if we need one.
08 August 2022
My aunt has been at Highfield for two and a half years. We have found the staff friendly and positive. She tells us the care is good and she is comfortable. Mentally she is now less good (at almost 102) but she is a formidable person so I think the comments she made say six months ago can be taken seriously. My family and I think Highfield has done a great job looking after her.
03 August 2022
Highfield is a lovely care home all the staff are caring friendly and thoughtful our Mum has been in the home since July 2019 she is well cared for and looked after. We cannot thank the staff enough for what they do they are all truly amazing.
26 July 2022
My mother has not been here long but Highfield seems a very nice place with attentive staff.
26 July 2022
As a daughter of a resident, I have always found the staff at Highfield very approachable, accommodating and kind. They treat my father with respect, and it makes me feel reassured to know that they would contact me any time for any reason at all. This has definitely made it easier for us to cope with the upset and sadness which has been very difficult regarding making the decision for my father to go into a care home.
20 July 2022
More could be done to involve families and more activities for the residents are needed. High turnover of staff, which is upsetting for some.
18 August 2021
I visit my former neighbour weekly and always find her content.
02 July 2021
Although our brother's time in Highfield Care Home was to be short, the staff we dealt with from domestic staff and carers to the nurses has been excellent. All our questions answered and his care has been handled with dignity and respect. We found all the staff very helpful and friendly. In these hard times of COVID rules, our brother's needs were all met. We as a family were very happy with the care and attention given.
28 June 2021
Friendly nursing home with excellent staff and care. Would give it 5 stars if star rated.
19 August 2020
Our mum has been in Highfield since July 2019 we can't express the care and support that mum and her family have had from the staff. Her care is second to none we are so pleased we chose Highfield Care Home. Nobody wants her loved ones residential care but Highfield is just the place for love, care and support. During lockdown, we knew mum was in good hands so we had no worries about her. Mum is treated like one of their own.
08 June 2020
I enjoy coming to visit my friend in Highfield Care Home. The staff are very friendly and welcoming. The residents are looked after well. It is so sad I can't visit at the moment but I am friends with them on social media and I can see a lot of their pictures especially my friend and they are all happy.
04 May 2020
I cannot thank the staff here enough for the care and support given to my mother-in-law she was here for the last 12 months and was looked after so well. Whenever I visited the home, I felt part of the big family environment and was always greeted by friendly members of the team who always knew who I was and who I was visiting and always had the time to talk to me. I would not hesitate to recommend the home to any family looking for the same facilities that we were looking for.
Latest Reviews for Highfield Care Home
17 June 2024
The caring is very good. Carers are always close when I need them, and so is the nurse. I cannot ask for anything more. Cleaning levels are fantastic. I am very happy with my staying at Highfield Care Home.
28 November 2023
My experience of this nursing home has been excellent. The staff cannot do enough for you and always greet you with a smile. Overall great experience, I have no complaints.
23 November 2023
Staff are very pleasant and easy to talk to. Work hard and understanding of people's needs. Would like to make room for more personal, but appreciate that reminders of past life can be unsettling.
06 November 2023
Since the new company has taken over, the home is much nicer, a more positive happy place for my dad. The staff are more available and there seem to be more of them. The rooms are cleaner and better organised. It's nice to see residents in the lounge and sitting in the dining room for meals. A massive improvement all around. I love the activity/well-being lady, a real asset.
03 November 2023
During my mother's three-week hospice stay the nurses and staff were always very friendly, helpful and attentive. It was very evident that they checked/attended to her regularly. When we called they answered the phone and provided accurate/prompt/knowledgeable status. I cannot praise them more.
23 October 2023
Staff are attentive, warm, competent and very friendly. I am very happy living here at Highfield Care Home.
06 October 2023
The staff at Highfield have, from the start, been very caring and supportive towards my husband. They have always been friendly and helpful, and taken time to inform us of his progress and any issues with his health and wellbeing. They always try to involve him in activities but respect his wishes when he doesn't want to participate. They have also provided me with support on the occasions when I have found the situation hard to cope with emotionally. Overall, I think they are providing an excellent service.
25 August 2022
My partner has been here since October 2021 due to a stroke, which leaves him unable to communicate clearly and unable to get about. The staff have been very patient and caring in trying to help him with these things, and he indicated that he is very comfortable at Highfield. I find the staff very welcoming and helpful.
10 August 2022
My father in law was admitted to Highfield care home after a long horrible hospital admission, Highfield welcomed Dad and made him and us feel like part of a family. I am so thankful for all the staff and the lovely kind manager at Highfield, they have reduced the family's stress levels massively and always welcome us with a big smile and a hug if we need one.
08 August 2022
My aunt has been at Highfield for two and a half years. We have found the staff friendly and positive. She tells us the care is good and she is comfortable. Mentally she is now less good (at almost 102) but she is a formidable person so I think the comments she made say six months ago can be taken seriously. My family and I think Highfield has done a great job looking after her.
03 August 2022
Highfield is a lovely care home all the staff are caring friendly and thoughtful our Mum has been in the home since July 2019 she is well cared for and looked after. We cannot thank the staff enough for what they do they are all truly amazing.
26 July 2022
My mother has not been here long but Highfield seems a very nice place with attentive staff.
26 July 2022
As a daughter of a resident, I have always found the staff at Highfield very approachable, accommodating and kind. They treat my father with respect, and it makes me feel reassured to know that they would contact me any time for any reason at all. This has definitely made it easier for us to cope with the upset and sadness which has been very difficult regarding making the decision for my father to go into a care home.
20 July 2022
More could be done to involve families and more activities for the residents are needed. High turnover of staff, which is upsetting for some.
18 August 2021
I visit my former neighbour weekly and always find her content.
02 July 2021
Although our brother's time in Highfield Care Home was to be short, the staff we dealt with from domestic staff and carers to the nurses has been excellent. All our questions answered and his care has been handled with dignity and respect. We found all the staff very helpful and friendly. In these hard times of COVID rules, our brother's needs were all met. We as a family were very happy with the care and attention given.
28 June 2021
Friendly nursing home with excellent staff and care. Would give it 5 stars if star rated.
19 August 2020
Our mum has been in Highfield since July 2019 we can't express the care and support that mum and her family have had from the staff. Her care is second to none we are so pleased we chose Highfield Care Home. Nobody wants her loved ones residential care but Highfield is just the place for love, care and support. During lockdown, we knew mum was in good hands so we had no worries about her. Mum is treated like one of their own.
08 June 2020
I enjoy coming to visit my friend in Highfield Care Home. The staff are very friendly and welcoming. The residents are looked after well. It is so sad I can't visit at the moment but I am friends with them on social media and I can see a lot of their pictures especially my friend and they are all happy.
04 May 2020
I cannot thank the staff here enough for the care and support given to my mother-in-law she was here for the last 12 months and was looked after so well. Whenever I visited the home, I felt part of the big family environment and was always greeted by friendly members of the team who always knew who I was and who I was visiting and always had the time to talk to me. I would not hesitate to recommend the home to any family looking for the same facilities that we were looking for.