Submit a Review for The West Gate
2-4 Canterbury Road, Westgate-on-Sea, CT8 8JJ
View Full Details of The West GateLatest Reviews for The West Gate
18 March 2025
Access anytime, always well greeted by staff. All friendly and approachable. Wife seems please to see staff/carers. Management listens to family and is generally around. Staff attentive to wife. Time taken to assist wife to eat. Room generally always clean, so is wife in dress and appearance.
22 January 2025
Arrived Thursday after New Year. Welcomed! They provided me with clothes, I only had my boots and nightshirt. Contented now home at last. Petty cash for petty short-term loans would be useful. I'm short of a shilling!
11 November 2024
The staff care deeply about our father. They consistently strive to provide care, safety and support for him. Always going above and beyond. They really take the time to get to know him, listen to his needs and treat him with dignity. The food and drink provided is great - our father always raves about the delicious puddings and it can often be the highlight of his day. If I have any worries or concerns the staff are always available to discuss anything. The gateway gives a great insight into how each day is going which enables me to have a comprehensive understanding so I feel at ease that my father is happy and cared for.
13 September 2024
I am exceptionally pleased with the level of care received for my mum. The staff are very caring in a holistic manner. The food Is over standard and excellent.
04 September 2024
The staff, both in the office and the nurses, are helpful and considerate. The office staff have always been more than happy to answer any questions I may have as to my mother's care and the nursing staff regularly pop in to my mother while I am visiting to check she is okay and to offer drinks etc. While I am sorry to see my mother so frail, I do feel she is in good hands.
20 August 2024
My father was at The West Gare for approximately two and a half years, in which time, he was treated with respect and dignity at all times. He was made to feel valued within his new home and was involved in my activities within the home and the wider community on trips out. We always found the home clean and tidy, and Dad's food always looked and smelt delicious. As a large family, we could visit Dad at any time and were always made to feel welcome by all the staff, which was a great comfort to us all. Thank you to all.
07 August 2024
My husband moved into The West Gate in June after being at another home, and the difference to his day-to-day life is amazing. At only 45 with dementia and other neurological ailments we were struggling to find a home that could cope with his needs. But as a family we are so happy with the way he has been welcomed at the West Gate. He's been out on trips and has started interacting with staff and other residentsm he now joins in games and quizzes and loves his pampering sessions in the pod, not only do they look after his physical health they also promote emotional wellness and social development, they have given him a new life at the West Gate and we are so grateful.
31 July 2024
My brother moved here from a previous care home. The staff are all lovely, smiley, interactive and nothing is too much. The staff have kept me informed of any changes in his health. The staff are extensively trained and have dealt with a couple of his situations with ease, care and compassion. He has been encouraged to join activities, day trips, games and pampering sessions. His room is modern, light and he is allowed pictures on the wall and personal touches. The food is amazing and he is given choices on what he would like, the snacks and refreshments provided throughout the day have ensured he stays hydrated and nourished. I am always made to feel welcome and part of a much larger family, but most importantly my brother has regained some independence, happiness and is more active. I can't thank the staff enough for the ongoing care and support we receive.
09 July 2024
I thank all the staff for looking after my very good friend. Thanks for everything you do for him as a resident. Thank you very much.
16 April 2024
Every effort has been made to make my mother comfortable and safe. She is treated with respect and kindness. Her room is pleasant, warm and comfortable and facilities are good, though she has not been willing to attend activities or the day room despite encouragement. Well managed and staffed.
15 March 2024
My family member is receiving palliative care at The West Gate. All their needs are being met to a good standard, not quite like home but close enough. They are regularly checked by a caring team who support with much kindness and a nursing team who show genuine care and understanding to us both at this very difficult time. All staff have ensured that this transition to nursing care has been as smooth as possible, their room has been made to feel homely and cosy for us to spend time together along with visiting family and friends. Thank you to everyone at The West Gate.
11 March 2024
Very happy with the service received by my wife, nice room, nice staff and good food.
31 January 2024
I am very happy with The West Gate Nursing Home. They try to make Mum happy when she is confused and restless. The staff are all excellent and very patient and kind. Overall, I can't fault this home. The entertainment is also good and they have numerous events happening throughout the week.
17 February 2023
The home is great, the staff are generally very caring and respectful to both residents and family members when visiting and normally staff are very approachable, especially when making queries or requests, and when opening the main door always with a smile when greeted, but I found on today's visit 11/02/23 I had the greeting of what appears to me attitude and unpleasant tone of voice as if she needed to impress someone and proceeded to usher me into a lounge lecturing me about procedures and being ready to receive visits, I understand if my Mother for some reason at 10.45am had not yet received her personal care as yet, which on other morning visits had not prevented me to see my Mother as I fully understand that at times things can happen as such staff shortages etc. She had not had her P/C as yet, I felt very ruffled and felt that my time with my Mother was shortened due to this and waiting. You have a great team apart from today's experience, maybe she needs training in people skills.
01 February 2023
Found all staff very friendly and helpful. My husband is kept clean and warm and as he is bedbound all his needs are tended to.
29 June 2022
every time I've visited the staff have all been very friendly and caring.
29 June 2022
I find the staff very hard working and very caring. My brother's room is light and bright and very clean. My brother seems to be very content.
29 June 2022
From the moment we walked through the door, we instantly felt reassured and confident that our mum was going to receive the best care. All staff were have had the pleasure of meeting have been kind, caring, attentive, empathetic and good-humoured. Although her stay here will be short, we are very happy that her final days are spent within this lovely care setting. We are very grateful to you all.
26 June 2022
Always impressed with the professionalism of all staff, especially those who support/care for my sister. They know her and want the best for her.
22 June 2022
I have lived here for two and a half years. This was a big change in my life I have had a lot of support in the transition it has given me a new lease of life. I would give this home a 95/100 room for little improvement, due to the dependency of the other people that live here. As someone that lives here, I feel that I have control, as the team listen to feedback and make improvements. The staff have a wide range of ages with both newcomers and experienced staff, this home excels in training new staff to care. The nursing team have a wide range of skills across the board. The staff are always available to offer emotional support when needed. There is a wide variety of food on offer - if you want something that's not on offer, the team are willing to accommodate your requirements. There is an external hairdresser at affordable prices who is very friendly. There are a variety of activities including performers, shows, outings, relaxation and hands-on activities. Thanks to the West Gate for everything you have done for me so far.
Latest Reviews for The West Gate
18 March 2025
Access anytime, always well greeted by staff. All friendly and approachable. Wife seems please to see staff/carers. Management listens to family and is generally around. Staff attentive to wife. Time taken to assist wife to eat. Room generally always clean, so is wife in dress and appearance.
22 January 2025
Arrived Thursday after New Year. Welcomed! They provided me with clothes, I only had my boots and nightshirt. Contented now home at last. Petty cash for petty short-term loans would be useful. I'm short of a shilling!
11 November 2024
The staff care deeply about our father. They consistently strive to provide care, safety and support for him. Always going above and beyond. They really take the time to get to know him, listen to his needs and treat him with dignity. The food and drink provided is great - our father always raves about the delicious puddings and it can often be the highlight of his day. If I have any worries or concerns the staff are always available to discuss anything. The gateway gives a great insight into how each day is going which enables me to have a comprehensive understanding so I feel at ease that my father is happy and cared for.
13 September 2024
I am exceptionally pleased with the level of care received for my mum. The staff are very caring in a holistic manner. The food Is over standard and excellent.
04 September 2024
The staff, both in the office and the nurses, are helpful and considerate. The office staff have always been more than happy to answer any questions I may have as to my mother's care and the nursing staff regularly pop in to my mother while I am visiting to check she is okay and to offer drinks etc. While I am sorry to see my mother so frail, I do feel she is in good hands.
20 August 2024
My father was at The West Gare for approximately two and a half years, in which time, he was treated with respect and dignity at all times. He was made to feel valued within his new home and was involved in my activities within the home and the wider community on trips out. We always found the home clean and tidy, and Dad's food always looked and smelt delicious. As a large family, we could visit Dad at any time and were always made to feel welcome by all the staff, which was a great comfort to us all. Thank you to all.
07 August 2024
My husband moved into The West Gate in June after being at another home, and the difference to his day-to-day life is amazing. At only 45 with dementia and other neurological ailments we were struggling to find a home that could cope with his needs. But as a family we are so happy with the way he has been welcomed at the West Gate. He's been out on trips and has started interacting with staff and other residentsm he now joins in games and quizzes and loves his pampering sessions in the pod, not only do they look after his physical health they also promote emotional wellness and social development, they have given him a new life at the West Gate and we are so grateful.
31 July 2024
My brother moved here from a previous care home. The staff are all lovely, smiley, interactive and nothing is too much. The staff have kept me informed of any changes in his health. The staff are extensively trained and have dealt with a couple of his situations with ease, care and compassion. He has been encouraged to join activities, day trips, games and pampering sessions. His room is modern, light and he is allowed pictures on the wall and personal touches. The food is amazing and he is given choices on what he would like, the snacks and refreshments provided throughout the day have ensured he stays hydrated and nourished. I am always made to feel welcome and part of a much larger family, but most importantly my brother has regained some independence, happiness and is more active. I can't thank the staff enough for the ongoing care and support we receive.
09 July 2024
I thank all the staff for looking after my very good friend. Thanks for everything you do for him as a resident. Thank you very much.
16 April 2024
Every effort has been made to make my mother comfortable and safe. She is treated with respect and kindness. Her room is pleasant, warm and comfortable and facilities are good, though she has not been willing to attend activities or the day room despite encouragement. Well managed and staffed.
15 March 2024
My family member is receiving palliative care at The West Gate. All their needs are being met to a good standard, not quite like home but close enough. They are regularly checked by a caring team who support with much kindness and a nursing team who show genuine care and understanding to us both at this very difficult time. All staff have ensured that this transition to nursing care has been as smooth as possible, their room has been made to feel homely and cosy for us to spend time together along with visiting family and friends. Thank you to everyone at The West Gate.
11 March 2024
Very happy with the service received by my wife, nice room, nice staff and good food.
31 January 2024
I am very happy with The West Gate Nursing Home. They try to make Mum happy when she is confused and restless. The staff are all excellent and very patient and kind. Overall, I can't fault this home. The entertainment is also good and they have numerous events happening throughout the week.
17 February 2023
The home is great, the staff are generally very caring and respectful to both residents and family members when visiting and normally staff are very approachable, especially when making queries or requests, and when opening the main door always with a smile when greeted, but I found on today's visit 11/02/23 I had the greeting of what appears to me attitude and unpleasant tone of voice as if she needed to impress someone and proceeded to usher me into a lounge lecturing me about procedures and being ready to receive visits, I understand if my Mother for some reason at 10.45am had not yet received her personal care as yet, which on other morning visits had not prevented me to see my Mother as I fully understand that at times things can happen as such staff shortages etc. She had not had her P/C as yet, I felt very ruffled and felt that my time with my Mother was shortened due to this and waiting. You have a great team apart from today's experience, maybe she needs training in people skills.
01 February 2023
Found all staff very friendly and helpful. My husband is kept clean and warm and as he is bedbound all his needs are tended to.
29 June 2022
every time I've visited the staff have all been very friendly and caring.
29 June 2022
I find the staff very hard working and very caring. My brother's room is light and bright and very clean. My brother seems to be very content.
29 June 2022
From the moment we walked through the door, we instantly felt reassured and confident that our mum was going to receive the best care. All staff were have had the pleasure of meeting have been kind, caring, attentive, empathetic and good-humoured. Although her stay here will be short, we are very happy that her final days are spent within this lovely care setting. We are very grateful to you all.
26 June 2022
Always impressed with the professionalism of all staff, especially those who support/care for my sister. They know her and want the best for her.
22 June 2022
I have lived here for two and a half years. This was a big change in my life I have had a lot of support in the transition it has given me a new lease of life. I would give this home a 95/100 room for little improvement, due to the dependency of the other people that live here. As someone that lives here, I feel that I have control, as the team listen to feedback and make improvements. The staff have a wide range of ages with both newcomers and experienced staff, this home excels in training new staff to care. The nursing team have a wide range of skills across the board. The staff are always available to offer emotional support when needed. There is a wide variety of food on offer - if you want something that's not on offer, the team are willing to accommodate your requirements. There is an external hairdresser at affordable prices who is very friendly. There are a variety of activities including performers, shows, outings, relaxation and hands-on activities. Thanks to the West Gate for everything you have done for me so far.