Submit a Review for Lukestone Care Centre
7 St Michaels Road, Maidstone, ME16 8BS
View Full Details of Lukestone Care CentreLatest Reviews for Lukestone Care Centre
13 March 2025
Absolutely wonderful home. The staff and managers made my life so much easier knowing my mum was being treated kindly and affectionately at lukestone. She genuinely enjoyed being there and she was then able to get full assistance for her ever increasing needs she felt safe and secure there and enjoyed all the interaction with the staff especially the music, the singing and the dancing. Again all lovely people with time and patience and it made my mums last months more pleasant and enjoyable - thank you x
03 February 2025
My husband came here unable to walk unaided and now he can easily walk with the frame and even on his own. He has been eating well and says that the food has been very good. The staff have all been positive, friendly and helpful. The facilities are very good and the support excellent.
13 November 2024
We feel so fortunate to have found Lukestone for Mum. Always greeted with a smile, always smells nice. Staff always attentive. Always find Mum clean. Room always tidy and clean. Staff always work hard h activities. Food always smells nice cooking. Despite all the hard work, staff manage to be happy, this transfers to residents, so good.
08 November 2024
My mother was a resident of Lukestone since July 2023 and passed away in October 2024. She suffered from Mixed Dementia but was still very active, never could sit still, loved to walk, and always tried to help everyone including the visiting entertainment. From arrival to the end, the staff at Lukestone have provided exceptional care for Mum. Knowing Mum was safe and secure assured us that she was in the right place especially as her face would always light up when she smiled at the staff. All the staff, from the clinical leads to the activity staff were helpful, never too busy to answer questions, and were so gentle and thoughtful to Mum as well as the other residents. My family and I can't thank them enough for the care they gave Mum for her last few days and were so respectful when Mum passed away.
19 September 2024
My mum has been at Lukestone for almost a year. All the staff at the home are kind, caring and treat all the residents with kindness, respect, and dignity. When we visit Mum, we are always asked if we would like tea or coffee. The nurses always keep us updated with how Mum is getting on. We are free to visit whenever we like and are often invited to any events that are planned at the home. I would be happy to recommend the home to anyone.
17 September 2024
My husband is 83 years old and had a stroke 4 years ago and was then diagnosed with vascular dementia. He was bedridden, doubly incontinent, very confused and lost in his own words most of the time. He was admitted to Lukestone Care Centre 5 weeks ago for assessment as I could no longer look after him at home. I am so happy he was sent there as the care provided is wonderful. The management and staff are so helpful and caring, nothing is too much trouble and the sincerity of their feelings and actions towards the residents shines through. I and the family are permanently thanking them for their kindness and gentle actions towards the residents. Thank you Lukestone and bless you all.
17 September 2024
Mum was admitted to Lukestone for assessment following several falls and the onset of dementia. This was my first experience of a care home and I was greeted by caring staff who looked after Mum leaving me with no doubts that she would be comfortable and safe. Mum has enjoyed all her meals and has never complained of being bored thanks to the lovely recreation team, Thank you Lukestone!
17 September 2024
This home is so welcoming, there is always something going on to stimulate the residents. Any concerns you may have are dealt with and the care of the residents is faultless. As a visitor, I have been welcomed with a smile and offered a drink on arrival. A great home thanks to the management and caring happy staff.
03 May 2024
the care Lukestone Care Centre residents receive for their diverse needs is excellent. My husband required nursing care and every member of staff, the nurses and especially the manager welcomed him with compassion. The care I received was excellent and I was updated on his well-being every day. During his short stay he enjoyed the socialising etc, was expertly nursed, cared for and finally passed away with dignity and at peace. I will be eternally grateful to everybody who made this possible. Thank you so very much.
10 April 2024
My husband was moved to Lukestone after a spell in hospital. I was extremely worried as I have always maintained that he would never go to a care home. Unfortunately, his lack of mobility meant it was taken out of my hands. I can wholeheartedly say that the whole staff from management through to cooks and cleaners treat him with care, kindness and respect. He has also had a number of medical issues and the nurses have been outstanding. It’s hard leaving him when I visit but made easier when I know he couldn’t be better cared for.
03 April 2024
Mum was a resident at Lukestone from 11/19 until 12/24. Throughout her time there, the team did everything possible to provide my mum with the best quality care and to deal with her OCD. This allowed my mum to feel safe and settled in what she considered her home.
03 April 2024
Made to feel welcome, nothing is too much trouble. Very polite and very supportive. Always there to listen and to reassure. Very calm environment. I felt my husband was going to be looked after and cared for from day one.
18 January 2024
My mother was only at Lukestone Care Home for a couple of months. During that time, we found the service provided very good. The staff were always polite and attentive, and the management was always very professional and informative. Her needs were met throughout her time there. The activities for the residents are excellent and varied. Overall, we were very satisfied with the service provided. Thank you.
29 November 2023
Overall satisfaction. Staff are delightful, caring. Appearance of home has much improved. When using the 2nd floor shower I have needed to ask domestics to clean it before I could use it recent use I have noticed the cleanliness has improved. Bedrooms are tastefully decorated with good choice of soft furnishings. On seeing Mum's hot meals they look appetising but Mum has commented on hard carrots and peas.
23 November 2023
From the time Mum entered Lukestone Care Centre to the day that she passed away, Mum was cared for with dignity, respect and love. She had nursing needs which the home met to a very consistent and high standard. This meant that Mum, who in the latter stages could not articulate her feelings, was always clean, comfortable and pain-free. We are very grateful to every member of staff... office staff, maintenance staff, carers, nurses, managers and activity staff members who all work so hard to provide such a lovely atmosphere and home for their residents. I would definitely recommend Lukestone to anyone considering placing their loved one there.
13 November 2023
My mother-in-law was a resident in Lukestone for over 2 years with severe Alzheimer's and end-of-life care. She received excellent care. Her skin and hair were in good condition despite being bedbound for over a year. The nurses knew her personally and always spoke with genuine knowledge of her when I asked questions. The carers treated her (and all the residents I witnessed) with kindness, and gentleness and were hardworking. The manager and admin staff are also excellent and always make time for my queries and concerns. Lukestone is a really excellent nursing home which I would recommend to anyone.
25 July 2023
My mum has flourished living here since 2021. Covid was a challenging time for everyone but the care has always been excellent. Consistent communication from staff has made the transition for her and my family much easier. She is always clean, and comfortable and offered to participate in many stimulating activities such as theme days, trips out, karaoke, crafts, baking and games. They offer a wonderful food selection and combined with daily morning exercises has meant she is thriving both physically and mentally. My family and I always look forward to our weekly visits and the staff are always welcoming and kind often with many stories to tell from the week before. They treat her like she is their own family and I am grateful she was placed with such a lovely facility.
24 July 2023
Very pleasant and helpful staff. Both nurses and carers are thoughtful, considerate and kind and treat residents with respect, and listen to family and friends' comments and suggestions. Building layouts of older style with narrow passageways can be confusing for visitors and the transfer of non-mobile residents. The food looks appetising and overall good care is maintained.
19 July 2023
My mum has settled from day one. The staff are very attentive and reactive to situations. The management includes us in the activities and shows great understanding and compassion. My mum is safe and happy here.
05 December 2022
Very welcoming. Always helpful. Nothing is too much trouble. Polite, utmost caring. The toilet was not working throughout our stay. A very pleasant place to visit.
Latest Reviews for Lukestone Care Centre
13 March 2025
Absolutely wonderful home. The staff and managers made my life so much easier knowing my mum was being treated kindly and affectionately at lukestone. She genuinely enjoyed being there and she was then able to get full assistance for her ever increasing needs she felt safe and secure there and enjoyed all the interaction with the staff especially the music, the singing and the dancing. Again all lovely people with time and patience and it made my mums last months more pleasant and enjoyable - thank you x
03 February 2025
My husband came here unable to walk unaided and now he can easily walk with the frame and even on his own. He has been eating well and says that the food has been very good. The staff have all been positive, friendly and helpful. The facilities are very good and the support excellent.
13 November 2024
We feel so fortunate to have found Lukestone for Mum. Always greeted with a smile, always smells nice. Staff always attentive. Always find Mum clean. Room always tidy and clean. Staff always work hard h activities. Food always smells nice cooking. Despite all the hard work, staff manage to be happy, this transfers to residents, so good.
08 November 2024
My mother was a resident of Lukestone since July 2023 and passed away in October 2024. She suffered from Mixed Dementia but was still very active, never could sit still, loved to walk, and always tried to help everyone including the visiting entertainment. From arrival to the end, the staff at Lukestone have provided exceptional care for Mum. Knowing Mum was safe and secure assured us that she was in the right place especially as her face would always light up when she smiled at the staff. All the staff, from the clinical leads to the activity staff were helpful, never too busy to answer questions, and were so gentle and thoughtful to Mum as well as the other residents. My family and I can't thank them enough for the care they gave Mum for her last few days and were so respectful when Mum passed away.
19 September 2024
My mum has been at Lukestone for almost a year. All the staff at the home are kind, caring and treat all the residents with kindness, respect, and dignity. When we visit Mum, we are always asked if we would like tea or coffee. The nurses always keep us updated with how Mum is getting on. We are free to visit whenever we like and are often invited to any events that are planned at the home. I would be happy to recommend the home to anyone.
17 September 2024
My husband is 83 years old and had a stroke 4 years ago and was then diagnosed with vascular dementia. He was bedridden, doubly incontinent, very confused and lost in his own words most of the time. He was admitted to Lukestone Care Centre 5 weeks ago for assessment as I could no longer look after him at home. I am so happy he was sent there as the care provided is wonderful. The management and staff are so helpful and caring, nothing is too much trouble and the sincerity of their feelings and actions towards the residents shines through. I and the family are permanently thanking them for their kindness and gentle actions towards the residents. Thank you Lukestone and bless you all.
17 September 2024
Mum was admitted to Lukestone for assessment following several falls and the onset of dementia. This was my first experience of a care home and I was greeted by caring staff who looked after Mum leaving me with no doubts that she would be comfortable and safe. Mum has enjoyed all her meals and has never complained of being bored thanks to the lovely recreation team, Thank you Lukestone!
17 September 2024
This home is so welcoming, there is always something going on to stimulate the residents. Any concerns you may have are dealt with and the care of the residents is faultless. As a visitor, I have been welcomed with a smile and offered a drink on arrival. A great home thanks to the management and caring happy staff.
03 May 2024
the care Lukestone Care Centre residents receive for their diverse needs is excellent. My husband required nursing care and every member of staff, the nurses and especially the manager welcomed him with compassion. The care I received was excellent and I was updated on his well-being every day. During his short stay he enjoyed the socialising etc, was expertly nursed, cared for and finally passed away with dignity and at peace. I will be eternally grateful to everybody who made this possible. Thank you so very much.
10 April 2024
My husband was moved to Lukestone after a spell in hospital. I was extremely worried as I have always maintained that he would never go to a care home. Unfortunately, his lack of mobility meant it was taken out of my hands. I can wholeheartedly say that the whole staff from management through to cooks and cleaners treat him with care, kindness and respect. He has also had a number of medical issues and the nurses have been outstanding. It’s hard leaving him when I visit but made easier when I know he couldn’t be better cared for.
03 April 2024
Mum was a resident at Lukestone from 11/19 until 12/24. Throughout her time there, the team did everything possible to provide my mum with the best quality care and to deal with her OCD. This allowed my mum to feel safe and settled in what she considered her home.
03 April 2024
Made to feel welcome, nothing is too much trouble. Very polite and very supportive. Always there to listen and to reassure. Very calm environment. I felt my husband was going to be looked after and cared for from day one.
18 January 2024
My mother was only at Lukestone Care Home for a couple of months. During that time, we found the service provided very good. The staff were always polite and attentive, and the management was always very professional and informative. Her needs were met throughout her time there. The activities for the residents are excellent and varied. Overall, we were very satisfied with the service provided. Thank you.
29 November 2023
Overall satisfaction. Staff are delightful, caring. Appearance of home has much improved. When using the 2nd floor shower I have needed to ask domestics to clean it before I could use it recent use I have noticed the cleanliness has improved. Bedrooms are tastefully decorated with good choice of soft furnishings. On seeing Mum's hot meals they look appetising but Mum has commented on hard carrots and peas.
23 November 2023
From the time Mum entered Lukestone Care Centre to the day that she passed away, Mum was cared for with dignity, respect and love. She had nursing needs which the home met to a very consistent and high standard. This meant that Mum, who in the latter stages could not articulate her feelings, was always clean, comfortable and pain-free. We are very grateful to every member of staff... office staff, maintenance staff, carers, nurses, managers and activity staff members who all work so hard to provide such a lovely atmosphere and home for their residents. I would definitely recommend Lukestone to anyone considering placing their loved one there.
13 November 2023
My mother-in-law was a resident in Lukestone for over 2 years with severe Alzheimer's and end-of-life care. She received excellent care. Her skin and hair were in good condition despite being bedbound for over a year. The nurses knew her personally and always spoke with genuine knowledge of her when I asked questions. The carers treated her (and all the residents I witnessed) with kindness, and gentleness and were hardworking. The manager and admin staff are also excellent and always make time for my queries and concerns. Lukestone is a really excellent nursing home which I would recommend to anyone.
25 July 2023
My mum has flourished living here since 2021. Covid was a challenging time for everyone but the care has always been excellent. Consistent communication from staff has made the transition for her and my family much easier. She is always clean, and comfortable and offered to participate in many stimulating activities such as theme days, trips out, karaoke, crafts, baking and games. They offer a wonderful food selection and combined with daily morning exercises has meant she is thriving both physically and mentally. My family and I always look forward to our weekly visits and the staff are always welcoming and kind often with many stories to tell from the week before. They treat her like she is their own family and I am grateful she was placed with such a lovely facility.
24 July 2023
Very pleasant and helpful staff. Both nurses and carers are thoughtful, considerate and kind and treat residents with respect, and listen to family and friends' comments and suggestions. Building layouts of older style with narrow passageways can be confusing for visitors and the transfer of non-mobile residents. The food looks appetising and overall good care is maintained.
19 July 2023
My mum has settled from day one. The staff are very attentive and reactive to situations. The management includes us in the activities and shows great understanding and compassion. My mum is safe and happy here.
05 December 2022
Very welcoming. Always helpful. Nothing is too much trouble. Polite, utmost caring. The toilet was not working throughout our stay. A very pleasant place to visit.