Submit a Review for St Margaret's Nursing Home
20 Twiss Avenue, Hythe, CT21 5NU
View Full Details of St Margaret's Nursing HomeLatest Reviews for St Margaret's Nursing Home
22 February 2024
My husband went into the care home last March, which was very hard for me but has been made easier as I’ve seen the care and dignity towards him as well as the support I receive from the caring staff. His room is small, but he has what he needs and is regularly taken to the community lounge where the activities team work hard to keep the residents happy.
07 February 2024
Our relative was admitted for short care, initially good, but lost mobility due to no physio and staff not allowed to do. One carer failed to have absolutely any understanding of our relative's health needs when calling an ambulance and could not relay any vital information to them calling for help from other workers. Care initially was good, but deteriorated where staff left her in chair, not attending to her needs. Manager approachable, food good, activities good, clean. If you have needs and need care, they will move your relative out if the carers cannot cope.
08 September 2023
My Aunt moved into St Margaret’s a month ago. The staff have made her so welcome. Her room is beautifully decorated and clean and we’ve been able to personalise it with photos and ornaments. It overlooks the garden which is lovely. The food is amazing. Nothing is too much trouble. Activities are fantastic, she enjoys arts and crafts and loves the singing. All the staff are very approachable and friendly. A wonderful home.
31 August 2023
As far as I can see, my husband is getting the care he needs and nothing is too much trouble for any of the staff, in what is a very demanding and challenging job!
05 May 2023
I am pleased with the care and attention that my friend is getting at the home. All the staff are very friendly and very caring and she is well looked after.
12 September 2022
It was a very hard decision to put my dad into a care home as he was only 73, but suffering from severe Parkinson's. Mum and I went to look at a few homes, but Mum came to look at this one on her own and immediately felt friendliness. Dad settled within a few weeks and soon called the place home. He was only there for 6 months, but the staff became our extended family. They always did little extra things for Dad to make him happy. It was a relief knowing he was safe and cared for. The staff are so full of kindness and love and genuinely care about my dad. They also treated my mum so kindly too, who spent a lot of time there. They are very special people who made the last months of my dad's life something positive to remember.
31 May 2022
Lack of communication. Do not feel listened to about the care needs of residents. Resident has become more isolated since being here. We feel she is not integrated enough. They gave notice on Mum and then retracted.
27 May 2022
After visiting four care homes in the locality, the moment I walked into St Margaret's, I was immediately struck by the friendliness of the care staff and knew this was the home for my husband and haven't been disappointed. The manager is very approachable and hands-on, and the nursing staff are excellent. Since being there, my husband has put on weight which is wonderful and says a lot about the food. Another bonus is the locality - so nice to be able to take my husband out in his wheelchair for a coffee in town and browse around the shops.
19 May 2022
My aunt is recovering after an illness and has been staying at St Margaret’s. The management and staff have been giving her excellent care and the attention she needs in her recovery. They are regularly in touch with me with updates and any essential information I may need. I feel that St Margaret’s is an excellent care home, and relatives can feel assured their loved ones are being cared for with respect and dignity.
17 May 2022
Dad is at St Margaret's. The staff are caring, and the food is excellent. His health and wellbeing are well taken care of, and we are informed straightaway if he has any issues, such as a recent ministroke when he had to go to the hospital for a few days. The location is also wonderful as we can easily take Dad out in his wheelchair either along the canal, to the seafront or along the high street for a coffee.
17 May 2022
During a recent spell of poor health, we were able to visit Mum at any time on any day without feeling in the way. Care is always good, but during this time, all the staff went the extra mile, showing compassion and understanding and keeping us up to date with any concerns and calling on the most appropriate agencies to keep her safe and comfortable.
17 May 2022
Informative, helpful, pleasant and very engaged with the resident. Always informing me of any incidents which involve residents and any updating of protocol involving visiting. Always concerned about medication and its effects, informing of any changes.
21 April 2022
Mum was at St Margaret's for about 8-months and was looked after so well. I couldn't have been happier. The staff always found time to talk, and nothing was too much trouble. St Margarets is like a family and celebrated Mum's birthday with a beautiful care and ballons, and they all sang to her and made her 96th birthday very special. I would recommend St Margarets to anyone.
18 February 2022
Mum has complex care needs. The staff are wonderful. They are experienced, respectful and kind. They genuinely care for Mum. They go above and beyond to ensure she is happy and comfortable. We absolutely made the right choice in choosing St Margaret's.
09 December 2021
My dad has been in the home since April 2021. We are very pleased with the staff and the support that he receives. We have been able to attend a few of the events that have been held within the home, which were very successful.
23 August 2021
My husband came to St Margaret's Nursing Home for respite care as I was unwell. He arrived in May while covid restrictions were in place. The care and kindness shown to both my husband and our family was exceptional. They went out of their way to ensure all his needs were met and treated him like a member of their own family. We will always be grateful to all the team at St Margaret's.
30 October 2020
Taking in the current climate situation, I am very happy with the way the staff are coping. My relative is much improved and with his mood and general well-being.
19 October 2020
My Sister has been in St. Margaret’s for four years this month. We firmly believe that my Sister is in the best possible place to receive the best medical attention for her deteriorating condition (MS) and also she gets the best possible care and love from the staff. With the advent of the current Management Team, my Sister’s condition and especially her comfort has improved noticeably. The Manager has handled the current situation with the pandemic exceptionally well. He has made every effort to ensure the residents are not in danger from the COVID virus and the staff too. I cannot praise the staff enough for their dedicated work.
15 October 2020
My brother has been a resident of the home since September 2016. He has many health and mobility problems which the home manages extremely well. His temperament can be extremely trying at times but the staff at all levels continue to be patient and caring with him. They do their very best to try to lift his spirits and to encourage him to join in with their activities. Throughout this pandemic, the home has been vigilant and taken great care of their residents which is a big relief to me knowing my brother is being kept safe and well. I am very happy with the care my brother receives and am extremely grateful to all the staff at all levels for all their hard work.
15 October 2020
My father-in-law came to St Margaret’s nursing home when he was very poorly and nearing the end of his life. For a loving family, the least we wanted for him was a caring and warm environment, but we found he received far more than this. During the weeks he was at St Margaret’s, we felt my father-in-law’s health and comfort was a priority to all staff members and nothing was too much to to ask of them. Our distress and concerns that, inevitably, come with losing a loved one were addressed and handled with professionalism, duty and compassion and for this, we can never thank them enough. I was particularly impressed with the involvement of the management who did not hide within the office, but made themselves available for any questions and were a strong presence throughout the home. Thank you again to the manager and all the team at St Margaret’s.
Latest Reviews for St Margaret's Nursing Home
22 February 2024
My husband went into the care home last March, which was very hard for me but has been made easier as I’ve seen the care and dignity towards him as well as the support I receive from the caring staff. His room is small, but he has what he needs and is regularly taken to the community lounge where the activities team work hard to keep the residents happy.
07 February 2024
Our relative was admitted for short care, initially good, but lost mobility due to no physio and staff not allowed to do. One carer failed to have absolutely any understanding of our relative's health needs when calling an ambulance and could not relay any vital information to them calling for help from other workers. Care initially was good, but deteriorated where staff left her in chair, not attending to her needs. Manager approachable, food good, activities good, clean. If you have needs and need care, they will move your relative out if the carers cannot cope.
08 September 2023
My Aunt moved into St Margaret’s a month ago. The staff have made her so welcome. Her room is beautifully decorated and clean and we’ve been able to personalise it with photos and ornaments. It overlooks the garden which is lovely. The food is amazing. Nothing is too much trouble. Activities are fantastic, she enjoys arts and crafts and loves the singing. All the staff are very approachable and friendly. A wonderful home.
31 August 2023
As far as I can see, my husband is getting the care he needs and nothing is too much trouble for any of the staff, in what is a very demanding and challenging job!
05 May 2023
I am pleased with the care and attention that my friend is getting at the home. All the staff are very friendly and very caring and she is well looked after.
12 September 2022
It was a very hard decision to put my dad into a care home as he was only 73, but suffering from severe Parkinson's. Mum and I went to look at a few homes, but Mum came to look at this one on her own and immediately felt friendliness. Dad settled within a few weeks and soon called the place home. He was only there for 6 months, but the staff became our extended family. They always did little extra things for Dad to make him happy. It was a relief knowing he was safe and cared for. The staff are so full of kindness and love and genuinely care about my dad. They also treated my mum so kindly too, who spent a lot of time there. They are very special people who made the last months of my dad's life something positive to remember.
31 May 2022
Lack of communication. Do not feel listened to about the care needs of residents. Resident has become more isolated since being here. We feel she is not integrated enough. They gave notice on Mum and then retracted.
27 May 2022
After visiting four care homes in the locality, the moment I walked into St Margaret's, I was immediately struck by the friendliness of the care staff and knew this was the home for my husband and haven't been disappointed. The manager is very approachable and hands-on, and the nursing staff are excellent. Since being there, my husband has put on weight which is wonderful and says a lot about the food. Another bonus is the locality - so nice to be able to take my husband out in his wheelchair for a coffee in town and browse around the shops.
19 May 2022
My aunt is recovering after an illness and has been staying at St Margaret’s. The management and staff have been giving her excellent care and the attention she needs in her recovery. They are regularly in touch with me with updates and any essential information I may need. I feel that St Margaret’s is an excellent care home, and relatives can feel assured their loved ones are being cared for with respect and dignity.
17 May 2022
Dad is at St Margaret's. The staff are caring, and the food is excellent. His health and wellbeing are well taken care of, and we are informed straightaway if he has any issues, such as a recent ministroke when he had to go to the hospital for a few days. The location is also wonderful as we can easily take Dad out in his wheelchair either along the canal, to the seafront or along the high street for a coffee.
17 May 2022
During a recent spell of poor health, we were able to visit Mum at any time on any day without feeling in the way. Care is always good, but during this time, all the staff went the extra mile, showing compassion and understanding and keeping us up to date with any concerns and calling on the most appropriate agencies to keep her safe and comfortable.
17 May 2022
Informative, helpful, pleasant and very engaged with the resident. Always informing me of any incidents which involve residents and any updating of protocol involving visiting. Always concerned about medication and its effects, informing of any changes.
21 April 2022
Mum was at St Margaret's for about 8-months and was looked after so well. I couldn't have been happier. The staff always found time to talk, and nothing was too much trouble. St Margarets is like a family and celebrated Mum's birthday with a beautiful care and ballons, and they all sang to her and made her 96th birthday very special. I would recommend St Margarets to anyone.
18 February 2022
Mum has complex care needs. The staff are wonderful. They are experienced, respectful and kind. They genuinely care for Mum. They go above and beyond to ensure she is happy and comfortable. We absolutely made the right choice in choosing St Margaret's.
09 December 2021
My dad has been in the home since April 2021. We are very pleased with the staff and the support that he receives. We have been able to attend a few of the events that have been held within the home, which were very successful.
23 August 2021
My husband came to St Margaret's Nursing Home for respite care as I was unwell. He arrived in May while covid restrictions were in place. The care and kindness shown to both my husband and our family was exceptional. They went out of their way to ensure all his needs were met and treated him like a member of their own family. We will always be grateful to all the team at St Margaret's.
30 October 2020
Taking in the current climate situation, I am very happy with the way the staff are coping. My relative is much improved and with his mood and general well-being.
19 October 2020
My Sister has been in St. Margaret’s for four years this month. We firmly believe that my Sister is in the best possible place to receive the best medical attention for her deteriorating condition (MS) and also she gets the best possible care and love from the staff. With the advent of the current Management Team, my Sister’s condition and especially her comfort has improved noticeably. The Manager has handled the current situation with the pandemic exceptionally well. He has made every effort to ensure the residents are not in danger from the COVID virus and the staff too. I cannot praise the staff enough for their dedicated work.
15 October 2020
My brother has been a resident of the home since September 2016. He has many health and mobility problems which the home manages extremely well. His temperament can be extremely trying at times but the staff at all levels continue to be patient and caring with him. They do their very best to try to lift his spirits and to encourage him to join in with their activities. Throughout this pandemic, the home has been vigilant and taken great care of their residents which is a big relief to me knowing my brother is being kept safe and well. I am very happy with the care my brother receives and am extremely grateful to all the staff at all levels for all their hard work.
15 October 2020
My father-in-law came to St Margaret’s nursing home when he was very poorly and nearing the end of his life. For a loving family, the least we wanted for him was a caring and warm environment, but we found he received far more than this. During the weeks he was at St Margaret’s, we felt my father-in-law’s health and comfort was a priority to all staff members and nothing was too much to to ask of them. Our distress and concerns that, inevitably, come with losing a loved one were addressed and handled with professionalism, duty and compassion and for this, we can never thank them enough. I was particularly impressed with the involvement of the management who did not hide within the office, but made themselves available for any questions and were a strong presence throughout the home. Thank you again to the manager and all the team at St Margaret’s.