Submit a Review for Pilgrims Way Nursing Home
10 Bower Mount Road, Maidstone, ME16 8AU
View Full Details of Pilgrims Way Nursing HomeLatest Reviews for Pilgrims Way Nursing Home
07 January 2025
My father spent the last year of his life in Pilgrims Way Nursing Home. At all times he was cared for in a professional, patient and caring manner. On numerous occasions, he told me that he liked being there. In my opinion, the staff and standard of care were excellent and they always kept me informed as to what was going on. I would recommend this care home without reservation, thank you for looking after my father so well.
13 October 2024
When my mum came here she was bedbound and mostly sleeping. The care home got her up out of bed to sit in the lounge for her lunch and activities. It's amazing to see and made a massive difference. The care home is always clean, she is well looked after. Always plenty of friendly and helpful staff around.
27 August 2024
My father died in early January 2024. Pilgrim Way tried to charge me for the month of January after he had died. The managers can't communicate with the owner. There is hardly any entertainment or trips out for the residents. The way they charge on a four-week basis is done in an unprofessional way, as the so-called accountant is working part-time. You end up with another month to pay when your loved ones die. Absolutely all about the money. No one ever answers the phones, total lack of communication. Would not recommend.
30 May 2024
My husband has lived at Pilgrims Way for nearly 4 years. He needs a lot of nursing care and both the nursing staff and the carers treat him with great kindness and respect. The staff are cheerful and we are always welcomed with a warm smile. My communication with the nursing team is very good, if there is a problem, it is dealt with promptly and I am kept informed.
19 March 2024
My Wife spent 4 months at Pilgrims Way Nursing Home in Maidstone. The experience was less than satisfactory. A number of times I was present, my wife pressed the buzzer for assistance and no one came for over an hour. I would not recommend this place because I do not think it is worth anyone's relatives staying there. We did, however, give a thank you card and flowers to one of the carers who did try to help care for my wife and show compassion; for that we are grateful but this was an anomaly compared to the whole experience.
06 March 2024
My Mum unfortunately spent nearly 4 months here until we couldn't deal with it any longer. The website is nothing like the actual place. The quality of the food was particularly poor and mealtimes were a depressing experience. No menus, food served is cold and unappetising. Under-staffed. Staff seems to be to a minimum (especially at night), uses a lot of agency staff that don’t seem to care about the residents. The call assistance bell got turned off by an agency worker and she walked away (whilst I was present) without asking my Mum what the issue was. The phone constantly rings, and then it goes to a mailbox that is full! Can’t get any messages through to anyone. No receptionist for months. The chef is injured and carers have to cook. Nursing care of poor quality. Hygiene needs to be addressed. The whole place could seriously do with a refurb. Visiting Dr - no empathy; no communication just a tick-box exercise to make sure the resident is still breathing!
10 January 2024
The care Mum received from the moment she arrived was incredible. Everyone was so very kind and caring. At Pilgrims Way, you can feel the care and compassion. Not only for residents, but as a family we felt so very well supported. Nothing was too much trouble, the kindness was phenomenal. Thank you so very much, for caring for our lovely mum.
10 January 2024
My Mum was at Pilgrims Way for a few months. She was discharged there from hospital and needed 24-hour nursing care. Family members visited frequently and we all felt that the level of care and compassion shown to Mum was excellent. She was treated with respect and dignity and everyone showed great care and kindness to her (and us family). The home was excellent at managing the admin associated with her admission and visits from local services such as the GP happened very quickly. And even though Mum was not taking part in the numerous activities on offer the lady who managed that element took time to check in with Mum. The staff were attuned to how Mum was doing and as she became more poorly they kept the family informed and this meant the family were with her when the end came. I would not hesitate to recommend this home and I thank them for the care they gave.
27 March 2023
All the staff, carers and medical teams were very professional, caring, sympathetic and supportive of my mother-in-law and her family. She was in the home for a short time but was always treated with respect and kindness.
24 February 2023
My mum is very happy staying at the nursing home. All the staff are polite, considerate and caring. When Mum first went to stay (April 2022), the manager was very helpful, especially when I was dealing with social services. I can't thank him enough. It's very reassuring knowing that my mum is being cared for so well.
14 February 2023
My mum was only in there for 3 weeks. We had a call at 7.10 in the morning to say she deteriorated and would we like to go in. I went to be met at the door, and taken to her room, not once was I told she had passed away, I only knew when I walked into the room and saw her, do not send your loved ones there.
30 November 2022
Our mother was in the nursing home under the Pathway Scheme. She sadly passed away, but she was treated with lovely care and dignity. When mum passed they treated us and mum with care and consideration, almost as if she was one of their own. Thank you.
24 August 2022
When our mum arrived at Pilgrims Way Nursing Home for end-of-life care, she was very poorly, and we felt she would sadly not be there for very long. However, she settled in quickly and made noticeable improvements in both her health and happiness. The love and care she received made her feel happy and valued, which we feel certain gave us more time with her. The home is run in a compassionate and caring way, and the manager takes a personal interest in the residents, has their best interests at heart at all times and is always available for a chat. This ethos filters down through all the staff, who are attentive in their duties and kind in their approach. As visitors, we were also made to feel welcome, and everyone was respectful and friendly. Mum, and indeed, the whole family, formed a special bond with her main carer, which we will be forever grateful for. I would not hesitate in recommending Pilgrims Way as a nursing home and will look back with happy memories of mum's time there.
08 August 2022
National Health Service fast-track discharge for end-of-life palliative care only (advanced dementia and cancer). Every staff member encountered treated mum with the utmost dignity, respect and care. Every question we asked or issue we raised was dealt with promptly and with professionalism, in liaison with the local hospice. We let staff know that we wanted to be with mum at the time of her passing (we visited every day). again, the staff facilitated our request with love and kindness. Can not fault this exemplary nursing home. Thank you to you all.
08 August 2022
My mother was taken to Pilgrims Way Nursing Home from hospital to receive palliative care, unfortunately, she was only there for three weeks. During her stay we found all the carers and nurses were very kind, they treated mum with dignity, love and affection. It is a terrible job watching people die, I don't know how these people do it week in week out. Well I do, they are truly very special people. Love and thanks to you all. I can't comment on activities as Mum was bedridden or value for money as I don't know the cost of it.
03 August 2022
Pilgrims Way provided end-of-life care for my mum. At all times, she was treated with dignity, respect and kindness. Every staff member dealing with Mum's care was a credit to the home. All our difficult questions were answered with empathy and honesty, which we greatly appreciated. At the worst time of our lives, we were shown many small kindnesses, as was our mum.
03 August 2022
My wife was in the home on respite care for two weeks. When she passed away, the care she received was the very best, and the staff were really kind to her and helpful. Super care home.
26 April 2022
Having been a resident for a few years, my mother has always been treated with respect and kept safe, especially during Covid. She has always had a great relationship with the care, nursing and activities staff. The only issue I have is communications. In this digital age, an email address would be helpful. Also, it can take many attempts to contact the home by phone. Visiting arrangements during Covid - the conservatory being available, testing, and bookings were well implemented.
24 March 2022
We have had a connection with the home since 2015. My mother passed away in April 2020, my dad went into the Home from June 2021 to February 2022. Throughout that time, my parents were really cared for and treated with dignity, care and respect. I would certainly recommend. Thank you.
24 March 2022
It is very difficult to give a proper review with not being able to gain access due to Covid.
Latest Reviews for Pilgrims Way Nursing Home
07 January 2025
My father spent the last year of his life in Pilgrims Way Nursing Home. At all times he was cared for in a professional, patient and caring manner. On numerous occasions, he told me that he liked being there. In my opinion, the staff and standard of care were excellent and they always kept me informed as to what was going on. I would recommend this care home without reservation, thank you for looking after my father so well.
13 October 2024
When my mum came here she was bedbound and mostly sleeping. The care home got her up out of bed to sit in the lounge for her lunch and activities. It's amazing to see and made a massive difference. The care home is always clean, she is well looked after. Always plenty of friendly and helpful staff around.
27 August 2024
My father died in early January 2024. Pilgrim Way tried to charge me for the month of January after he had died. The managers can't communicate with the owner. There is hardly any entertainment or trips out for the residents. The way they charge on a four-week basis is done in an unprofessional way, as the so-called accountant is working part-time. You end up with another month to pay when your loved ones die. Absolutely all about the money. No one ever answers the phones, total lack of communication. Would not recommend.
30 May 2024
My husband has lived at Pilgrims Way for nearly 4 years. He needs a lot of nursing care and both the nursing staff and the carers treat him with great kindness and respect. The staff are cheerful and we are always welcomed with a warm smile. My communication with the nursing team is very good, if there is a problem, it is dealt with promptly and I am kept informed.
19 March 2024
My Wife spent 4 months at Pilgrims Way Nursing Home in Maidstone. The experience was less than satisfactory. A number of times I was present, my wife pressed the buzzer for assistance and no one came for over an hour. I would not recommend this place because I do not think it is worth anyone's relatives staying there. We did, however, give a thank you card and flowers to one of the carers who did try to help care for my wife and show compassion; for that we are grateful but this was an anomaly compared to the whole experience.
06 March 2024
My Mum unfortunately spent nearly 4 months here until we couldn't deal with it any longer. The website is nothing like the actual place. The quality of the food was particularly poor and mealtimes were a depressing experience. No menus, food served is cold and unappetising. Under-staffed. Staff seems to be to a minimum (especially at night), uses a lot of agency staff that don’t seem to care about the residents. The call assistance bell got turned off by an agency worker and she walked away (whilst I was present) without asking my Mum what the issue was. The phone constantly rings, and then it goes to a mailbox that is full! Can’t get any messages through to anyone. No receptionist for months. The chef is injured and carers have to cook. Nursing care of poor quality. Hygiene needs to be addressed. The whole place could seriously do with a refurb. Visiting Dr - no empathy; no communication just a tick-box exercise to make sure the resident is still breathing!
10 January 2024
The care Mum received from the moment she arrived was incredible. Everyone was so very kind and caring. At Pilgrims Way, you can feel the care and compassion. Not only for residents, but as a family we felt so very well supported. Nothing was too much trouble, the kindness was phenomenal. Thank you so very much, for caring for our lovely mum.
10 January 2024
My Mum was at Pilgrims Way for a few months. She was discharged there from hospital and needed 24-hour nursing care. Family members visited frequently and we all felt that the level of care and compassion shown to Mum was excellent. She was treated with respect and dignity and everyone showed great care and kindness to her (and us family). The home was excellent at managing the admin associated with her admission and visits from local services such as the GP happened very quickly. And even though Mum was not taking part in the numerous activities on offer the lady who managed that element took time to check in with Mum. The staff were attuned to how Mum was doing and as she became more poorly they kept the family informed and this meant the family were with her when the end came. I would not hesitate to recommend this home and I thank them for the care they gave.
27 March 2023
All the staff, carers and medical teams were very professional, caring, sympathetic and supportive of my mother-in-law and her family. She was in the home for a short time but was always treated with respect and kindness.
24 February 2023
My mum is very happy staying at the nursing home. All the staff are polite, considerate and caring. When Mum first went to stay (April 2022), the manager was very helpful, especially when I was dealing with social services. I can't thank him enough. It's very reassuring knowing that my mum is being cared for so well.
14 February 2023
My mum was only in there for 3 weeks. We had a call at 7.10 in the morning to say she deteriorated and would we like to go in. I went to be met at the door, and taken to her room, not once was I told she had passed away, I only knew when I walked into the room and saw her, do not send your loved ones there.
30 November 2022
Our mother was in the nursing home under the Pathway Scheme. She sadly passed away, but she was treated with lovely care and dignity. When mum passed they treated us and mum with care and consideration, almost as if she was one of their own. Thank you.
24 August 2022
When our mum arrived at Pilgrims Way Nursing Home for end-of-life care, she was very poorly, and we felt she would sadly not be there for very long. However, she settled in quickly and made noticeable improvements in both her health and happiness. The love and care she received made her feel happy and valued, which we feel certain gave us more time with her. The home is run in a compassionate and caring way, and the manager takes a personal interest in the residents, has their best interests at heart at all times and is always available for a chat. This ethos filters down through all the staff, who are attentive in their duties and kind in their approach. As visitors, we were also made to feel welcome, and everyone was respectful and friendly. Mum, and indeed, the whole family, formed a special bond with her main carer, which we will be forever grateful for. I would not hesitate in recommending Pilgrims Way as a nursing home and will look back with happy memories of mum's time there.
08 August 2022
National Health Service fast-track discharge for end-of-life palliative care only (advanced dementia and cancer). Every staff member encountered treated mum with the utmost dignity, respect and care. Every question we asked or issue we raised was dealt with promptly and with professionalism, in liaison with the local hospice. We let staff know that we wanted to be with mum at the time of her passing (we visited every day). again, the staff facilitated our request with love and kindness. Can not fault this exemplary nursing home. Thank you to you all.
08 August 2022
My mother was taken to Pilgrims Way Nursing Home from hospital to receive palliative care, unfortunately, she was only there for three weeks. During her stay we found all the carers and nurses were very kind, they treated mum with dignity, love and affection. It is a terrible job watching people die, I don't know how these people do it week in week out. Well I do, they are truly very special people. Love and thanks to you all. I can't comment on activities as Mum was bedridden or value for money as I don't know the cost of it.
03 August 2022
Pilgrims Way provided end-of-life care for my mum. At all times, she was treated with dignity, respect and kindness. Every staff member dealing with Mum's care was a credit to the home. All our difficult questions were answered with empathy and honesty, which we greatly appreciated. At the worst time of our lives, we were shown many small kindnesses, as was our mum.
03 August 2022
My wife was in the home on respite care for two weeks. When she passed away, the care she received was the very best, and the staff were really kind to her and helpful. Super care home.
26 April 2022
Having been a resident for a few years, my mother has always been treated with respect and kept safe, especially during Covid. She has always had a great relationship with the care, nursing and activities staff. The only issue I have is communications. In this digital age, an email address would be helpful. Also, it can take many attempts to contact the home by phone. Visiting arrangements during Covid - the conservatory being available, testing, and bookings were well implemented.
24 March 2022
We have had a connection with the home since 2015. My mother passed away in April 2020, my dad went into the Home from June 2021 to February 2022. Throughout that time, my parents were really cared for and treated with dignity, care and respect. I would certainly recommend. Thank you.
24 March 2022
It is very difficult to give a proper review with not being able to gain access due to Covid.