Submit a Review for Priory Mews Care Home
Watling Street, Dartford, DA2 6EG
View Full Details of Priory Mews Care HomeLatest Reviews for Priory Mews Care Home
04 September 2024
My mum is currently a resident at Priory Mews although the last review from CQC was not good. I can't fault the care she is receiving. I go to visit her most nights and the staff are wonderful and welcome me every day I'm there and most importantly my mum is happy in her surroundings.
05 August 2024
I am staying in Cressmor house, I am unable to walk and need a lot of help, the carers can not do enough for me and the nurses are there if things go wrong, my room is cleaned every day and the maintenance men are on hand to sort out any problems, there is also an entertainment team to keep you occupied. A great friendly place to be staying.
18 July 2024
My friend's husband was cared for by Priory Mews during the last few months of his life. I was very impressed with the care he received, he was bedridden but was kept beautifully clean and comfortable. We were able to visit at any time and were always welcomed by the staff. He was treated with the utmost kindness and staff did everything possible to encourage him to eat and drink. I was particularly impressed to witness how kind and concerned the staff were during his last few days, sitting with him and talking softly.
25 June 2024
The experience my mum received was amazing. The care and consideration given were the best in the two care homes my mum had been in. The staff were attentive and were so kind.
18 March 2024
Staff show professionalism in their approach in resolving any issues. They also show a caring and supportive role to residents. My mum has been a resident since 5 February and we are happy with the nursing home. Admin team very supportive and approachable. Safeguarding team always maintain professionalism and a friendly approach towards my mother. I am very happy that my mother is in a safe place.
11 March 2024
My nan has been in Berkeley for three weeks now. Very unsettled on arrival, but the team made my nan feel at ease and made her feel at home. The staff have been very welcoming and caring. Anything you need they are always happy to help. Lovely team. The manager at Berkeley is fantastic. As a family, we feel Nan is getting the right and best care she needs.
20 February 2024
My mother was admitted to Beaumont House in November 2023 with a terminal diagnosis. On the day of admission, the manager gave information regarding the home but also, more importantly, about her care as they had read the hospital discharge letter and understood the challenges my mother faced in the weeks ahead. The rooms are of adequate size but very basic, with dated fixtures and fittings. Although, at a recent meeting, it was stated that refurbishments have been implemented. The staff obviously rotate regularly to ensure 24-hour cover, and in our experience, all staff encountered, including cleaning, laundry, catering and maintenance personnel, treated Mum with respect and took time to communicate directly with her. The nursing staff, in particular, came across with a genuine caring attitude and professional manner. We regularly fed her and felt the food was freshly prepared, and the menu was varied. Access was sometimes difficult as both front door bells were inoperative. Mum passed January 2024.
29 January 2024
I spent 2.5 weeks in Beaumont House for Respite Care. The staff were friendly, caring and very helpful. Everywhere was kept very clean although, perhaps, a little tired. However, decorators were in, and this will obviously improve the look. I cannot thank the staff enough for all they did for me, even though I was only there for a short while.
05 January 2024
My dad was admitted to Priory Mews in February 2023, he has mixed Alzheimer's and vascular dementia, a heart condition and an enlarged prostate. He was not well at all. When writing this review in January 2024 he is in such a good way, my family and I can't believe it. The constant care he receives from all of the staff is second to none. He is calm, peaceful and well looked after and the relief that my family feel knowing that is priceless. All the staff are amazing, so happy and loving to all residents. They have made Christmas the best year we have spent with my dad for a while. We can see improvements being made constantly throughout. The food isn't the best but the facilities they have are limited and my Dad is constantly eating. We can't thank them enough. Recommended.
04 December 2023
My father is comfortable and happy.
07 November 2023
I would like to thank the staff of Priory Mews for the exceptional care provided to my husband. All his needs are considered, the staff are very considerate, they include him in decisions made regarding his needs. They are also very welcoming to me. I always get offered a cup of tea and I am included in decisions regarding his care. He has a designated carer who is wonderful as well as all the other carers, they are so caring. I also have to thank the activities team for including him in all events. Thank you.
09 October 2023
After a visit to my friend at Beaumont House on the morning of the 4th October I felt the need to contact the home to express how thrilled I was to see the care, attention, and love (and I do mean 'love') that he was receiving by so many members of staff. My friend has no family and receives precious few visits, but the warmth, friendliness, and individual attention shown to him by so many of your staff go a long way to make up for this. They know that he enjoys conversation and go out of their way to find the time to ensure that they engage with him. I was, as always, made to feel welcome. It was a pleasure to see around the building the photographs of my friend engaged in activities confirming that he continues to be very happy at Beaumont House.
27 July 2023
Since my father arrived, his health has improved due to the diligence of the nursing staff and the attentiveness of all the staff. The ladies in the office are friendly, helpful and, most of all, very efficient and attentive. They are amazing! Two particular members of staff have managed Dad's health, and he is now in the best condition he has been in, in a long time. The care ladies tend to Dad's every need, and they seem to be fond of him. The cleaning ladies keep Dad's room really tidy, and I complimented them on this last week. The maintenance man has tended to our every wish in Dad's room, like moving his wardrobe, accommodating his chair and mending his tap, and he is friendly and has a great attitude. The activities ladies are brilliant, and Dad seems to be joining in with the activities. We are really relieved that we do not have the ultimate responsibility for his everyday health and welfare. So, just to say many thanks, Priory Mews!
14 June 2023
Priory Mews is an awful place. It should be shut down. It’s an inhumane, sad place. Find somewhere that actually cares for your loved ones and shows them respect and love. Would not recommend it to my worst enemy. I’d give it 0 stars.
06 June 2023
I can’t fault the care from the staff. My grandparents began their journey in Cressnor and later moved to Mountenay due to Dementia. Staff were nothing but kind, loving and professional through and through. They would answer any questions and would always be a call away if help was needed, even letting me, my dad, and my uncle stay for 5 days as they both deteriorated. We were never left thirsty or hungry and always had someone checking on us all. Staff have been under pressure, but every care home is going through this, and no care home is perfect. They were both treated with dignity and respect from the start to the end, and some also came to their funeral; we as a family appreciated this a huge amount, and it reflects how members of staff really do create a special bond with residents. A massive thank you to you all for making such a tough few years for my family that little bit easier.
02 June 2023
Our brother’s 84th Birthday was on the day of the coronation. My husband and I visited his residence in Beaumont House with a surprise birthday cake and helium balloon. It was a joy to see his face when, with the staff on duty, we sang Happy Birthday and he excitedly blew out the candles. We watched the coronation together with other residents and we shared in the snacks etc. Our brother has settled in wonderfully and the past three months have seen a great improvement in his condition. He is moving his arms and hands, holding his cup and the cake too. His Parkinson's freeze can curtail his movements. The physio is helping and he is socialising in the lounge area. Loves to watch everyone. The staff have been wonderful and my sister and I are very grateful and happy with his room, attention to his needs and the genuine compassion shown him by the staff. Thank you all kindly.
02 June 2023
My sister has been a resident for about two years in Mountenay House, Priory Mews. In the beginning, I felt that there were problems with the levels of care and cleanliness in the home. I have noticed that since March this year, there has definitely been a massive improvement. The level of care has increased more than tenfold. All the staff are much more attentive to my sister’s needs. Previously, she very rarely left her room but now every day she is taken down to the lounge, where she can interact with residents and staff, which has made a big difference to her well-being. I always felt that it was too much trouble to the staff to get my bedridden sister out of bed and into the lounge, whereas now, nothing is too much trouble for her carers. Well done and thank you to all concerned on the vast improvement. Many thanks.
22 May 2023
Inadequate, not fit to be called a care home. I noticed staff of all levels lacking basic care skills, often oblivious to the unnecessary chaos going on. Elderly and vulnerable residents ignored as they called out and pressed buzzers, all it needed was a few kind words, a bit of time and attention, assistance with eating and personal hygiene but it didn't happen. A very distressing environment for residents, shocking to see so many people quickly lose their dignity, from arriving looking clean, well dressed, groomed hair to looking so dishevelled and uncared for. Dirty clothes or even lost, unwashed, no dentures, unshaven, glasses missing, hair just left. We expected changes with new management but they also seemed oblivious. I have now read that all sorts of measures are in place to turn this horrible place into a care home but it shouldn't have needed the CQC inspectors to tell them, they claimed to be professional carers, they should be ashamed of themselves.
09 May 2023
My aunt was in the hospital and advised she should go to an assessment bed, offering specialist care/attention. Unfortunately, it was Mountenay, Priory Mews. We soon noticed the lack of care. On the first day, I was asked to write funeral details for my aunt on a scruffy Post-it note. I refused, it was upsetting. Given a medication without consent. We read it on her notes and asked for it to stop immediately. Medication that should have been put away securely was left out. Several times we arrived after noon to find curtains closed, her in bed, in night clothes, no wash, cold unappetising food on the table and the TV and radio unplugged. In dirty clothes for several days, labelled clothes missing, bedding only changed when we took it off and repeatedly asked for clean bedding. It's a disgusting, filthy place, covered in faeces, with no evidence of care/kindness, residents ignored, spoken to harshly and left unattended. Our hopes were raised when we heard of new management but it made no difference.
09 May 2023
First of all, I’d like you to ignore the copy and paste reply that the Customer Experience & Wellness Officer for Priory Mews is dishing out all over the internet as a form of damage control. They claim they inherited problems, but no, these disgusting conditions and shocking levels of care were happening under the new management and for several months. More than enough time to fix their inherited problems. We have 100s of photos/videos during their new management era that would make anyone feel physically sick and upset to look at. I would explain this place as a sad cage for elderly people, left to rot. Countless people living in their own filth, roaming unaided, not spoken to, not assisted eating, not washed, left to stare at the ceiling, crying out for help. People’s personalities chipped away at, becoming a shell. They became an irrelevant ‘old person in the system’. They don’t care for the person the resident is or show dignity or respect to them.
Latest Reviews for Priory Mews Care Home
04 September 2024
My mum is currently a resident at Priory Mews although the last review from CQC was not good. I can't fault the care she is receiving. I go to visit her most nights and the staff are wonderful and welcome me every day I'm there and most importantly my mum is happy in her surroundings.
05 August 2024
I am staying in Cressmor house, I am unable to walk and need a lot of help, the carers can not do enough for me and the nurses are there if things go wrong, my room is cleaned every day and the maintenance men are on hand to sort out any problems, there is also an entertainment team to keep you occupied. A great friendly place to be staying.
18 July 2024
My friend's husband was cared for by Priory Mews during the last few months of his life. I was very impressed with the care he received, he was bedridden but was kept beautifully clean and comfortable. We were able to visit at any time and were always welcomed by the staff. He was treated with the utmost kindness and staff did everything possible to encourage him to eat and drink. I was particularly impressed to witness how kind and concerned the staff were during his last few days, sitting with him and talking softly.
25 June 2024
The experience my mum received was amazing. The care and consideration given were the best in the two care homes my mum had been in. The staff were attentive and were so kind.
18 March 2024
Staff show professionalism in their approach in resolving any issues. They also show a caring and supportive role to residents. My mum has been a resident since 5 February and we are happy with the nursing home. Admin team very supportive and approachable. Safeguarding team always maintain professionalism and a friendly approach towards my mother. I am very happy that my mother is in a safe place.
11 March 2024
My nan has been in Berkeley for three weeks now. Very unsettled on arrival, but the team made my nan feel at ease and made her feel at home. The staff have been very welcoming and caring. Anything you need they are always happy to help. Lovely team. The manager at Berkeley is fantastic. As a family, we feel Nan is getting the right and best care she needs.
20 February 2024
My mother was admitted to Beaumont House in November 2023 with a terminal diagnosis. On the day of admission, the manager gave information regarding the home but also, more importantly, about her care as they had read the hospital discharge letter and understood the challenges my mother faced in the weeks ahead. The rooms are of adequate size but very basic, with dated fixtures and fittings. Although, at a recent meeting, it was stated that refurbishments have been implemented. The staff obviously rotate regularly to ensure 24-hour cover, and in our experience, all staff encountered, including cleaning, laundry, catering and maintenance personnel, treated Mum with respect and took time to communicate directly with her. The nursing staff, in particular, came across with a genuine caring attitude and professional manner. We regularly fed her and felt the food was freshly prepared, and the menu was varied. Access was sometimes difficult as both front door bells were inoperative. Mum passed January 2024.
29 January 2024
I spent 2.5 weeks in Beaumont House for Respite Care. The staff were friendly, caring and very helpful. Everywhere was kept very clean although, perhaps, a little tired. However, decorators were in, and this will obviously improve the look. I cannot thank the staff enough for all they did for me, even though I was only there for a short while.
05 January 2024
My dad was admitted to Priory Mews in February 2023, he has mixed Alzheimer's and vascular dementia, a heart condition and an enlarged prostate. He was not well at all. When writing this review in January 2024 he is in such a good way, my family and I can't believe it. The constant care he receives from all of the staff is second to none. He is calm, peaceful and well looked after and the relief that my family feel knowing that is priceless. All the staff are amazing, so happy and loving to all residents. They have made Christmas the best year we have spent with my dad for a while. We can see improvements being made constantly throughout. The food isn't the best but the facilities they have are limited and my Dad is constantly eating. We can't thank them enough. Recommended.
04 December 2023
My father is comfortable and happy.
07 November 2023
I would like to thank the staff of Priory Mews for the exceptional care provided to my husband. All his needs are considered, the staff are very considerate, they include him in decisions made regarding his needs. They are also very welcoming to me. I always get offered a cup of tea and I am included in decisions regarding his care. He has a designated carer who is wonderful as well as all the other carers, they are so caring. I also have to thank the activities team for including him in all events. Thank you.
09 October 2023
After a visit to my friend at Beaumont House on the morning of the 4th October I felt the need to contact the home to express how thrilled I was to see the care, attention, and love (and I do mean 'love') that he was receiving by so many members of staff. My friend has no family and receives precious few visits, but the warmth, friendliness, and individual attention shown to him by so many of your staff go a long way to make up for this. They know that he enjoys conversation and go out of their way to find the time to ensure that they engage with him. I was, as always, made to feel welcome. It was a pleasure to see around the building the photographs of my friend engaged in activities confirming that he continues to be very happy at Beaumont House.
27 July 2023
Since my father arrived, his health has improved due to the diligence of the nursing staff and the attentiveness of all the staff. The ladies in the office are friendly, helpful and, most of all, very efficient and attentive. They are amazing! Two particular members of staff have managed Dad's health, and he is now in the best condition he has been in, in a long time. The care ladies tend to Dad's every need, and they seem to be fond of him. The cleaning ladies keep Dad's room really tidy, and I complimented them on this last week. The maintenance man has tended to our every wish in Dad's room, like moving his wardrobe, accommodating his chair and mending his tap, and he is friendly and has a great attitude. The activities ladies are brilliant, and Dad seems to be joining in with the activities. We are really relieved that we do not have the ultimate responsibility for his everyday health and welfare. So, just to say many thanks, Priory Mews!
14 June 2023
Priory Mews is an awful place. It should be shut down. It’s an inhumane, sad place. Find somewhere that actually cares for your loved ones and shows them respect and love. Would not recommend it to my worst enemy. I’d give it 0 stars.
06 June 2023
I can’t fault the care from the staff. My grandparents began their journey in Cressnor and later moved to Mountenay due to Dementia. Staff were nothing but kind, loving and professional through and through. They would answer any questions and would always be a call away if help was needed, even letting me, my dad, and my uncle stay for 5 days as they both deteriorated. We were never left thirsty or hungry and always had someone checking on us all. Staff have been under pressure, but every care home is going through this, and no care home is perfect. They were both treated with dignity and respect from the start to the end, and some also came to their funeral; we as a family appreciated this a huge amount, and it reflects how members of staff really do create a special bond with residents. A massive thank you to you all for making such a tough few years for my family that little bit easier.
02 June 2023
Our brother’s 84th Birthday was on the day of the coronation. My husband and I visited his residence in Beaumont House with a surprise birthday cake and helium balloon. It was a joy to see his face when, with the staff on duty, we sang Happy Birthday and he excitedly blew out the candles. We watched the coronation together with other residents and we shared in the snacks etc. Our brother has settled in wonderfully and the past three months have seen a great improvement in his condition. He is moving his arms and hands, holding his cup and the cake too. His Parkinson's freeze can curtail his movements. The physio is helping and he is socialising in the lounge area. Loves to watch everyone. The staff have been wonderful and my sister and I are very grateful and happy with his room, attention to his needs and the genuine compassion shown him by the staff. Thank you all kindly.
02 June 2023
My sister has been a resident for about two years in Mountenay House, Priory Mews. In the beginning, I felt that there were problems with the levels of care and cleanliness in the home. I have noticed that since March this year, there has definitely been a massive improvement. The level of care has increased more than tenfold. All the staff are much more attentive to my sister’s needs. Previously, she very rarely left her room but now every day she is taken down to the lounge, where she can interact with residents and staff, which has made a big difference to her well-being. I always felt that it was too much trouble to the staff to get my bedridden sister out of bed and into the lounge, whereas now, nothing is too much trouble for her carers. Well done and thank you to all concerned on the vast improvement. Many thanks.
22 May 2023
Inadequate, not fit to be called a care home. I noticed staff of all levels lacking basic care skills, often oblivious to the unnecessary chaos going on. Elderly and vulnerable residents ignored as they called out and pressed buzzers, all it needed was a few kind words, a bit of time and attention, assistance with eating and personal hygiene but it didn't happen. A very distressing environment for residents, shocking to see so many people quickly lose their dignity, from arriving looking clean, well dressed, groomed hair to looking so dishevelled and uncared for. Dirty clothes or even lost, unwashed, no dentures, unshaven, glasses missing, hair just left. We expected changes with new management but they also seemed oblivious. I have now read that all sorts of measures are in place to turn this horrible place into a care home but it shouldn't have needed the CQC inspectors to tell them, they claimed to be professional carers, they should be ashamed of themselves.
09 May 2023
My aunt was in the hospital and advised she should go to an assessment bed, offering specialist care/attention. Unfortunately, it was Mountenay, Priory Mews. We soon noticed the lack of care. On the first day, I was asked to write funeral details for my aunt on a scruffy Post-it note. I refused, it was upsetting. Given a medication without consent. We read it on her notes and asked for it to stop immediately. Medication that should have been put away securely was left out. Several times we arrived after noon to find curtains closed, her in bed, in night clothes, no wash, cold unappetising food on the table and the TV and radio unplugged. In dirty clothes for several days, labelled clothes missing, bedding only changed when we took it off and repeatedly asked for clean bedding. It's a disgusting, filthy place, covered in faeces, with no evidence of care/kindness, residents ignored, spoken to harshly and left unattended. Our hopes were raised when we heard of new management but it made no difference.
09 May 2023
First of all, I’d like you to ignore the copy and paste reply that the Customer Experience & Wellness Officer for Priory Mews is dishing out all over the internet as a form of damage control. They claim they inherited problems, but no, these disgusting conditions and shocking levels of care were happening under the new management and for several months. More than enough time to fix their inherited problems. We have 100s of photos/videos during their new management era that would make anyone feel physically sick and upset to look at. I would explain this place as a sad cage for elderly people, left to rot. Countless people living in their own filth, roaming unaided, not spoken to, not assisted eating, not washed, left to stare at the ceiling, crying out for help. People’s personalities chipped away at, becoming a shell. They became an irrelevant ‘old person in the system’. They don’t care for the person the resident is or show dignity or respect to them.