Submit a Review for Wombwell Hall Care Home
Wombwell Gardens, Northfleet, Gravesend, DA11 8BL
View Full Details of Wombwell Hall Care HomeLatest Reviews for Wombwell Hall Care Home
24 February 2025
My husband spent the last two months of his life in the care of the staff of Wombwell Hall. During that time he was treated with respect and dignity, throughout the day members of staff would come into his room (never just passing by his open door) and chat with him about a variety of subjects. They made it their mission to learn about him and his life drawing on photographs and my experiences of our long life together. His personal care was exemplary. Unfortunately my husband was confined to his bed, but this did not mean he was excluded from all the activities - he was visited by professional pantomime actors and Skye the support dog and, at my request, the staff ensured that music was playing in his room all day. I was treated with kindness and respect; I felt listened to and supported in what was a very difficult time for me. I was encouraged to take part on activities including a hilarious pantomime, exercise sessions and an uplifting and inclusive Carol Service.
18 February 2025
My Mother-in-law has been a resident for a couple of years it is well looked after by the kind and caring team here at Wombwell. 'Warm, clean, entertained and safe' would be my few-word summary. It's good to see the refurbishment going on too.
29 January 2025
I want to share my full support for Wombwell Hall and its incredible team, led by a dedicated and compassionate manager. While working in this sector is never without challenges, the staff at Wombwell consistently go above and beyond to provide care that is both professional and heartfelt. It's clear that both the manager and her staff are deeply committed to the well-being of every resident. The recent CQC rating is disappointing and, in my view, doesn't reflect the hard work, dedication, and care I've witnessed at Wombwell Hall. I'm confident the next review will provide a fairer reflection of the exceptional efforts made by the entire team. Thank you to the manager and everyone at Wombwell Hall for your tireless dedication, you make a real difference every day!
15 January 2025
My mother has been a resident for the past 6 months, and has settled in well. She can be very difficult and demanding person, but we have noticed a gradual change in her behaviour, with our visit last weekend seeing her extremely happy. She now communicates with other residents, and joins in some of the activities. The attention given by the staff to the residents is first class, they pick up and respond to all requirements no matter how small. This level of detail can only be observed when you spend time in the Care Home. The quality of food is extremely good, and the choice available is excellent. My mother commented recently that they provide ice cream whenever requested. The staff provide a variety of activities, supplemented by in-house services, such as a hairdresser. Residents are encouraged to leave their room and spend time in the general communal areas. Some areas are maybe looking a little tired, but this is being addressed by the new owners.
12 December 2024
Since being lied to again I am not happy with my situation. Its okay if you have dementia or something else but just have no mobility, because my last hospital visit is beyond a joke. My social worker has not visited so I don't know what is happening. But I can't wait to get out of here even if I have to discharge myself. Food needs improvement. No telly in room. Staff few and far between. Please get me out of here as soon as possible.
01 November 2024
My dad arrived at Pickwick House on the 22nd of June, in his words he was happier than he thought he would be. He loved being around the other residents and loved the staff. He had the best last 14 weeks with them, and myself, my sister and brother would like to thank you all for loving him and caring and making him as happy as he was, we appreciate you all, Dad's words God bless you all.
15 October 2024
I recently spent a week at Wombwell Hall for respite. My stay was in Weller house and the care, kindness and compassion shown to me was excellent. The staff went to no end of trouble to meet my needs. This was my first experience of respite away from my own home and overall the experience for me and my family was extremely positive. Thanks to all the staff.
18 September 2024
Following my father's stay with you for 5 months in the Micawber unit at the beginning of the year due to an injury and his not being able to be at home, we decided to place him for one week of respite care in August as my mother had to have an operation and he needed to be looked after. We cannot fault the care that the carers and the office team at Wombwell Hall at all, he was so well looked after and he felt completely safe and at ease with everyone he met. We all felt that they could not do enough for us and at every point that we needed help or advice you were there. You even took him for his important hospital appointments whilst he was on his 5-month stay. Thank you again and we wouldn't think twice about using you.
18 September 2024
My mother was well looked after, although only in for a short time. She had a nice room with a patio sliding door and with a pleasant view. The building security was good as were the staff. We were able to take her for a walk around the pleasant grounds which she enjoyed. When she passed away the staff were very understanding and helpful.
10 September 2024
The care my Nan received at Wombwell was above and beyond. I am so grateful to them, they built lovely, genuine relationships with my Nan as well as the whole family. When Nan passed every staff member was so kind and considerate, I cannot thank them enough. They really did make it feel like a home away from home.
05 September 2024
Personal hygiene could be improved, as far as shaving goes. We had to speak to staff a few times to get a shave daily. Food and drink could be improved. Would like to talk to the chef personally, maybe weekly, to discuss needs to do with my uncle's carbohydrate levels. Carers are not medical and do not understand he is hurting in his Coccyx when in one position too long, so he does not complain. But he would like to be moved off Coccyx more often.
22 August 2024
The whole team at Micawber House have made my uncle welcome. The majority of the carers are kind and considerate and take into account his needs and dignity. He enjoys the food. The room is kept clean, but is in need of an update, as is the bedding. Hopefully, as mentioned in one of the meetings with the home manager, the refurbishment of the rooms are underway and there will be more showering facilities in the new en-suite bedrooms.
27 June 2024
My 98-year-old mother came into the home in mid-February this year. At first, she was reluctant to accept where she was and the help that was available. She is now happy and pain-free most of the time. She does complain but usually, the issue has already been dealt with. The staff, that we have met and seen, are all wonderful and do their very best to support Mum. Her room is dated and tired but clean and has a fantastic outlook. So very acceptable indeed. The food is good but Mother does grumble about this sometimes. That said she never asks for alternatives so that makes it harder to please her. Based on what I've seen, the food is very nice. She has lots of visitors who bring her in whatever she wants. For someone who has been fiercely independent all of her life, the environment is not what she ideally wants but deteriorating health has made this the only safe option.
27 May 2024
We couldn't thank the staff at Pickwick enough, they helped my granny's last few months of her life the best, catered to her every need, Pickwick is very clean, always had fresh bedding, washed and bathed her, when she wanted food looked clean and nice. The staff didn't just look after the patients but the family too, when it was her last few days they did their all to make sure Granny and the family were as comfortable as we could be. When we would bring the children down they always make sure the children were good and had colouring. The staff always pull their own weight, no one though they was better than anyone else. Thank you again Pickwick, you restored my faith in care homes, love to you all!
12 March 2024
The staff are very friendly. Very welcoming and food good. No complaints at all. My stay here has been good. Rooms are nice, lovely outlook. Could not be better. (I stayed in Copperfield.)
12 March 2024
We cannot thank you all enough for the care and patience you showed Mum and all of us during her time at Wombwell Hall. We are so grateful to you all for making her last couple of weeks as comfortable as possible and for all your kindness.
27 February 2024
My brother has been a resident in Wombwell Hall Care Home for three and a half years and I consider that he has been well looked after. He is completely bedridden, his room has a patio door and this is important to him as he can see trees, squirrels and birds and the flowers in his hanging basket. His carers treat him with dignity and respect and seem to be genuinely in his welfare. I would like to thank all the staff at Wombwell, including the sisters, carers, cleaners, laundry staff, chefs, gardener and maintenance men, who strive to make the residents' lives as comfortable as possible. I always feel welcome when I visit the home.
30 January 2024
Patient hygiene care is not up to standard, more care needs to be taken when washing, often find food down her clothes and around her mouth, also excrement under finger nails. She seems quite happy being there but then she does sleep for most of the time. Therefore the marks I give relate mainly to the personal hygiene care.
25 January 2024
Friendly and approachable staff. Very patient and kind. Helpful and caring. Always have time to communicate and help with anything. Loads of activities to keep the residents mentally and physically active.
19 January 2024
I could not praise the nursing staff and carers at this home enough. They gave my mum such a wonderful experience while she was in their care. The staff are friendly, caring and very professional. Would highly recommend them to anyone looking for care for a loved one.
Latest Reviews for Wombwell Hall Care Home
24 February 2025
My husband spent the last two months of his life in the care of the staff of Wombwell Hall. During that time he was treated with respect and dignity, throughout the day members of staff would come into his room (never just passing by his open door) and chat with him about a variety of subjects. They made it their mission to learn about him and his life drawing on photographs and my experiences of our long life together. His personal care was exemplary. Unfortunately my husband was confined to his bed, but this did not mean he was excluded from all the activities - he was visited by professional pantomime actors and Skye the support dog and, at my request, the staff ensured that music was playing in his room all day. I was treated with kindness and respect; I felt listened to and supported in what was a very difficult time for me. I was encouraged to take part on activities including a hilarious pantomime, exercise sessions and an uplifting and inclusive Carol Service.
18 February 2025
My Mother-in-law has been a resident for a couple of years it is well looked after by the kind and caring team here at Wombwell. 'Warm, clean, entertained and safe' would be my few-word summary. It's good to see the refurbishment going on too.
29 January 2025
I want to share my full support for Wombwell Hall and its incredible team, led by a dedicated and compassionate manager. While working in this sector is never without challenges, the staff at Wombwell consistently go above and beyond to provide care that is both professional and heartfelt. It's clear that both the manager and her staff are deeply committed to the well-being of every resident. The recent CQC rating is disappointing and, in my view, doesn't reflect the hard work, dedication, and care I've witnessed at Wombwell Hall. I'm confident the next review will provide a fairer reflection of the exceptional efforts made by the entire team. Thank you to the manager and everyone at Wombwell Hall for your tireless dedication, you make a real difference every day!
15 January 2025
My mother has been a resident for the past 6 months, and has settled in well. She can be very difficult and demanding person, but we have noticed a gradual change in her behaviour, with our visit last weekend seeing her extremely happy. She now communicates with other residents, and joins in some of the activities. The attention given by the staff to the residents is first class, they pick up and respond to all requirements no matter how small. This level of detail can only be observed when you spend time in the Care Home. The quality of food is extremely good, and the choice available is excellent. My mother commented recently that they provide ice cream whenever requested. The staff provide a variety of activities, supplemented by in-house services, such as a hairdresser. Residents are encouraged to leave their room and spend time in the general communal areas. Some areas are maybe looking a little tired, but this is being addressed by the new owners.
12 December 2024
Since being lied to again I am not happy with my situation. Its okay if you have dementia or something else but just have no mobility, because my last hospital visit is beyond a joke. My social worker has not visited so I don't know what is happening. But I can't wait to get out of here even if I have to discharge myself. Food needs improvement. No telly in room. Staff few and far between. Please get me out of here as soon as possible.
01 November 2024
My dad arrived at Pickwick House on the 22nd of June, in his words he was happier than he thought he would be. He loved being around the other residents and loved the staff. He had the best last 14 weeks with them, and myself, my sister and brother would like to thank you all for loving him and caring and making him as happy as he was, we appreciate you all, Dad's words God bless you all.
15 October 2024
I recently spent a week at Wombwell Hall for respite. My stay was in Weller house and the care, kindness and compassion shown to me was excellent. The staff went to no end of trouble to meet my needs. This was my first experience of respite away from my own home and overall the experience for me and my family was extremely positive. Thanks to all the staff.
18 September 2024
Following my father's stay with you for 5 months in the Micawber unit at the beginning of the year due to an injury and his not being able to be at home, we decided to place him for one week of respite care in August as my mother had to have an operation and he needed to be looked after. We cannot fault the care that the carers and the office team at Wombwell Hall at all, he was so well looked after and he felt completely safe and at ease with everyone he met. We all felt that they could not do enough for us and at every point that we needed help or advice you were there. You even took him for his important hospital appointments whilst he was on his 5-month stay. Thank you again and we wouldn't think twice about using you.
18 September 2024
My mother was well looked after, although only in for a short time. She had a nice room with a patio sliding door and with a pleasant view. The building security was good as were the staff. We were able to take her for a walk around the pleasant grounds which she enjoyed. When she passed away the staff were very understanding and helpful.
10 September 2024
The care my Nan received at Wombwell was above and beyond. I am so grateful to them, they built lovely, genuine relationships with my Nan as well as the whole family. When Nan passed every staff member was so kind and considerate, I cannot thank them enough. They really did make it feel like a home away from home.
05 September 2024
Personal hygiene could be improved, as far as shaving goes. We had to speak to staff a few times to get a shave daily. Food and drink could be improved. Would like to talk to the chef personally, maybe weekly, to discuss needs to do with my uncle's carbohydrate levels. Carers are not medical and do not understand he is hurting in his Coccyx when in one position too long, so he does not complain. But he would like to be moved off Coccyx more often.
22 August 2024
The whole team at Micawber House have made my uncle welcome. The majority of the carers are kind and considerate and take into account his needs and dignity. He enjoys the food. The room is kept clean, but is in need of an update, as is the bedding. Hopefully, as mentioned in one of the meetings with the home manager, the refurbishment of the rooms are underway and there will be more showering facilities in the new en-suite bedrooms.
27 June 2024
My 98-year-old mother came into the home in mid-February this year. At first, she was reluctant to accept where she was and the help that was available. She is now happy and pain-free most of the time. She does complain but usually, the issue has already been dealt with. The staff, that we have met and seen, are all wonderful and do their very best to support Mum. Her room is dated and tired but clean and has a fantastic outlook. So very acceptable indeed. The food is good but Mother does grumble about this sometimes. That said she never asks for alternatives so that makes it harder to please her. Based on what I've seen, the food is very nice. She has lots of visitors who bring her in whatever she wants. For someone who has been fiercely independent all of her life, the environment is not what she ideally wants but deteriorating health has made this the only safe option.
27 May 2024
We couldn't thank the staff at Pickwick enough, they helped my granny's last few months of her life the best, catered to her every need, Pickwick is very clean, always had fresh bedding, washed and bathed her, when she wanted food looked clean and nice. The staff didn't just look after the patients but the family too, when it was her last few days they did their all to make sure Granny and the family were as comfortable as we could be. When we would bring the children down they always make sure the children were good and had colouring. The staff always pull their own weight, no one though they was better than anyone else. Thank you again Pickwick, you restored my faith in care homes, love to you all!
12 March 2024
The staff are very friendly. Very welcoming and food good. No complaints at all. My stay here has been good. Rooms are nice, lovely outlook. Could not be better. (I stayed in Copperfield.)
12 March 2024
We cannot thank you all enough for the care and patience you showed Mum and all of us during her time at Wombwell Hall. We are so grateful to you all for making her last couple of weeks as comfortable as possible and for all your kindness.
27 February 2024
My brother has been a resident in Wombwell Hall Care Home for three and a half years and I consider that he has been well looked after. He is completely bedridden, his room has a patio door and this is important to him as he can see trees, squirrels and birds and the flowers in his hanging basket. His carers treat him with dignity and respect and seem to be genuinely in his welfare. I would like to thank all the staff at Wombwell, including the sisters, carers, cleaners, laundry staff, chefs, gardener and maintenance men, who strive to make the residents' lives as comfortable as possible. I always feel welcome when I visit the home.
30 January 2024
Patient hygiene care is not up to standard, more care needs to be taken when washing, often find food down her clothes and around her mouth, also excrement under finger nails. She seems quite happy being there but then she does sleep for most of the time. Therefore the marks I give relate mainly to the personal hygiene care.
25 January 2024
Friendly and approachable staff. Very patient and kind. Helpful and caring. Always have time to communicate and help with anything. Loads of activities to keep the residents mentally and physically active.
19 January 2024
I could not praise the nursing staff and carers at this home enough. They gave my mum such a wonderful experience while she was in their care. The staff are friendly, caring and very professional. Would highly recommend them to anyone looking for care for a loved one.