Submit a Review for Barchester Friston House Care Home
414 City Way, Rochester, ME1 2BQ
View Full Details of Barchester Friston House Care HomeLatest Reviews for Barchester Friston House Care Home
30 January 2025
Overall, we are happy with the experience of our mum being at Barchester Friston House Care Home. We are a little disappointed at the speed that improvements to the laundry are taking. We would like to be able to view Mum's care record online. We have felt very well supported in seeking funding for Mum's additional care needs.
27 January 2025
Mum was apprehensive and so were we (her family) about bringing Mum into a care setting but we could no longer cope with the 24-hour care at home and in Mum's best interest, we found Barchester Friston House Care Home. Mum has been here two days now and our concerns and feelings of doubt were completely diminished with the care and definite love for care shown by all members of staff and amazing communication and organisation shown. Beautiful, clean and comfortable surroundings. Value for money - definitely see what you're paying for.
27 January 2025
Am so happy with the ongoing support shown to my dad. The care he receives is always given with his best interests and dignity in mind. As family members, we feel very supported too.
27 January 2025
The care that my mum has been given has been extremely good and much appreciated.
29 October 2024
My mum moved here on 5th October, she has settled really well and we are very happy with the care and support all the staff have provided. My mum seems so much more relaxed than she was before. She is enjoying the food here and eating well. We wish she moved here sooner. The staff are really friendly and helpful with any questions we have.
27 September 2024
I was recommended to come here by friend and my family and I are most satisfied with my stay. I find the management team most efficient and courteous and all of medical and ancillary staff are caring, hardworking and good-humoured. It seems likely, due to heart failure, that I may return again. Without a doubt, I would wish to return to this excellent centre - if they could include me!
23 September 2024
Just a quick message to say how helpful your staff are with the care of my mother-in-law, in particular two carers. Such fantastic carers. They all need a decent pay rise and a medal for having the care and patience of a saint.
20 September 2024
Well organised, clean and nicely decorated home with consistent staff who really do care. Excellent team who treat everyone with dignity and respect. Food is made by chefs on-site with an excellent menu choice.
13 September 2024
Fantastic support on residential units. Helpful, knowledgeable and 100% care to residents and family kept in the loop. Residents treated with respect by staff and the head of the unit fully understands residents' needs and goes over and above while on duty.
12 September 2024
It would be difficult to find anything to criticise about the quality of care our father has received since arriving at Barchester Friston House Care Home. The staff are very friendly and welcoming and nothing seems to be too much trouble for them.
06 September 2024
Review is based over a four-month and ongoing residency. Some initial concerns have proven to be exactly that, there just needed to be a settling-in period and getting to know the home and the routines. Overall, the level of care has been very good. Any medical needs that have arisen have been quickly raised with GPs by the staff and well dealt with. Emotional and social support for the residents is also very good with staff always positive and caring. Friston does seem to move staff around its three distinct areas which, in the long term, should be positive but in my opinion, means that consistency and continuity have, on occasion, been lacking. All staff and management have been excellent on a reactive basis when we have raised any query or matter but there have been instances when I expected a greater proactive approach. Having said this, the management and supervisory staff are always available and make time to listen and discuss any issues. Overall, our family is very happy.
04 September 2024
Very friendly and professional. Care and help for everyone. Seeking to make my father feel at home and comfortable.
27 August 2024
The staff at Friston have been amazing. They go above and beyond. The change in my nan since being at Friston is amazing.
27 August 2024
Since our family member has been at Friston House, there has been a clear change in her, she is more independent and positive.
21 August 2024
What a lovely care home! Dad has been here for six weeks and in that time he has settled in very well. He seems happy and relaxed. All of the staff are extremely caring, professional and treat Dad with respect and dignity. No matter how busy they are they are always happy to help, nothing is too much trouble and they are always smiling. Dad is being cared for very well, he is always clean and dressed. The food is great and Dad enjoys it, along with all the tea and biscuits! Choosing a care home for Dad was a very stressful experience, we've certainly made the right choice!
21 August 2024
Very pleased with the care and attention my husband is receiving at Barchester Friston House Care Home. All the staff are extremely caring and attentive to all the residents' needs and always take time and care to consider their wishes at all times. Food is varied and tasty. Residents are always treated with dignity. All efforts are put into keeping residents safe. All staff are always ready to answer questions with patience.
13 August 2024
My cousin was transferred to your care from our local hospice, having become very unwell and having lost her mobility. I followed the transferring ambulance and we were warmly greeted by the wonderful staff here. Since then, the care, kindness and "attention to detail" for her has been exemplary - by all staff. Her room is pleasant, nicely furnished and bright. Her meals are tasty and varied. (The BBQ last week was wonderful!) All in all, wonderful care. Thank you all.
08 August 2024
We are very happy with how my mum is looked after at Friston. She is contented, and her well-being is a priority. Staff are friendly and Mum says she "cannot fault it in any way". Food is excellent, and there are plenty of activities on offer to keep her occupied. Relatives are welcomed, and it is always good to see the residents enjoying themselves. We are very pleased that we chose Friston House for our mum's care.
25 July 2024
Professional staff, lovely settings, looked after my mother extremely well, no complaints whatsoever with any aspects of this home. Nothing is too much trouble. My mother's last day was dealt with with dignity.
19 June 2024
Although my mother was only in Friston House for two weeks until she passed, she was treated with care and compassion. I would like to thank all the friendly staff, especially her carer and nurse for supporting her and keeping us informed in her last days. Thank you.
Latest Reviews for Barchester Friston House Care Home
30 January 2025
Overall, we are happy with the experience of our mum being at Barchester Friston House Care Home. We are a little disappointed at the speed that improvements to the laundry are taking. We would like to be able to view Mum's care record online. We have felt very well supported in seeking funding for Mum's additional care needs.
27 January 2025
Mum was apprehensive and so were we (her family) about bringing Mum into a care setting but we could no longer cope with the 24-hour care at home and in Mum's best interest, we found Barchester Friston House Care Home. Mum has been here two days now and our concerns and feelings of doubt were completely diminished with the care and definite love for care shown by all members of staff and amazing communication and organisation shown. Beautiful, clean and comfortable surroundings. Value for money - definitely see what you're paying for.
27 January 2025
Am so happy with the ongoing support shown to my dad. The care he receives is always given with his best interests and dignity in mind. As family members, we feel very supported too.
27 January 2025
The care that my mum has been given has been extremely good and much appreciated.
29 October 2024
My mum moved here on 5th October, she has settled really well and we are very happy with the care and support all the staff have provided. My mum seems so much more relaxed than she was before. She is enjoying the food here and eating well. We wish she moved here sooner. The staff are really friendly and helpful with any questions we have.
27 September 2024
I was recommended to come here by friend and my family and I are most satisfied with my stay. I find the management team most efficient and courteous and all of medical and ancillary staff are caring, hardworking and good-humoured. It seems likely, due to heart failure, that I may return again. Without a doubt, I would wish to return to this excellent centre - if they could include me!
23 September 2024
Just a quick message to say how helpful your staff are with the care of my mother-in-law, in particular two carers. Such fantastic carers. They all need a decent pay rise and a medal for having the care and patience of a saint.
20 September 2024
Well organised, clean and nicely decorated home with consistent staff who really do care. Excellent team who treat everyone with dignity and respect. Food is made by chefs on-site with an excellent menu choice.
13 September 2024
Fantastic support on residential units. Helpful, knowledgeable and 100% care to residents and family kept in the loop. Residents treated with respect by staff and the head of the unit fully understands residents' needs and goes over and above while on duty.
12 September 2024
It would be difficult to find anything to criticise about the quality of care our father has received since arriving at Barchester Friston House Care Home. The staff are very friendly and welcoming and nothing seems to be too much trouble for them.
06 September 2024
Review is based over a four-month and ongoing residency. Some initial concerns have proven to be exactly that, there just needed to be a settling-in period and getting to know the home and the routines. Overall, the level of care has been very good. Any medical needs that have arisen have been quickly raised with GPs by the staff and well dealt with. Emotional and social support for the residents is also very good with staff always positive and caring. Friston does seem to move staff around its three distinct areas which, in the long term, should be positive but in my opinion, means that consistency and continuity have, on occasion, been lacking. All staff and management have been excellent on a reactive basis when we have raised any query or matter but there have been instances when I expected a greater proactive approach. Having said this, the management and supervisory staff are always available and make time to listen and discuss any issues. Overall, our family is very happy.
04 September 2024
Very friendly and professional. Care and help for everyone. Seeking to make my father feel at home and comfortable.
27 August 2024
The staff at Friston have been amazing. They go above and beyond. The change in my nan since being at Friston is amazing.
27 August 2024
Since our family member has been at Friston House, there has been a clear change in her, she is more independent and positive.
21 August 2024
What a lovely care home! Dad has been here for six weeks and in that time he has settled in very well. He seems happy and relaxed. All of the staff are extremely caring, professional and treat Dad with respect and dignity. No matter how busy they are they are always happy to help, nothing is too much trouble and they are always smiling. Dad is being cared for very well, he is always clean and dressed. The food is great and Dad enjoys it, along with all the tea and biscuits! Choosing a care home for Dad was a very stressful experience, we've certainly made the right choice!
21 August 2024
Very pleased with the care and attention my husband is receiving at Barchester Friston House Care Home. All the staff are extremely caring and attentive to all the residents' needs and always take time and care to consider their wishes at all times. Food is varied and tasty. Residents are always treated with dignity. All efforts are put into keeping residents safe. All staff are always ready to answer questions with patience.
13 August 2024
My cousin was transferred to your care from our local hospice, having become very unwell and having lost her mobility. I followed the transferring ambulance and we were warmly greeted by the wonderful staff here. Since then, the care, kindness and "attention to detail" for her has been exemplary - by all staff. Her room is pleasant, nicely furnished and bright. Her meals are tasty and varied. (The BBQ last week was wonderful!) All in all, wonderful care. Thank you all.
08 August 2024
We are very happy with how my mum is looked after at Friston. She is contented, and her well-being is a priority. Staff are friendly and Mum says she "cannot fault it in any way". Food is excellent, and there are plenty of activities on offer to keep her occupied. Relatives are welcomed, and it is always good to see the residents enjoying themselves. We are very pleased that we chose Friston House for our mum's care.
25 July 2024
Professional staff, lovely settings, looked after my mother extremely well, no complaints whatsoever with any aspects of this home. Nothing is too much trouble. My mother's last day was dealt with with dignity.
19 June 2024
Although my mother was only in Friston House for two weeks until she passed, she was treated with care and compassion. I would like to thank all the friendly staff, especially her carer and nurse for supporting her and keeping us informed in her last days. Thank you.