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36 Copsem Lane, Esher, KT10 9HE
View Full Details of Arbrook House Care HomeLatest Reviews for Arbrook House Care Home
14 March 2025
My mother has been a resident at Arbrook House for 8 years. I cannot rate the care, compassion and kindness shown to her by all staff highly enough. Nothing has been too much trouble. The patience of all the carers and the professionalism of all managerial staff is outstanding. I was always made to feel welcome and no one was ever too busy to stop and chat with me. I would especially like to mention the dignity that my mother was shown in her final days. Thank you so much to everyone at Arbrook House.
06 March 2025
Our family wanted to hold a 'Marriage Blessing' early for their father who unfortunately might not be around when the actual wedding takes place. The whole Arbrook team embraced this suggestion of an event and went over and above anything we had thought of. The events organiser put all his creative skills and energy into making the afternoon not only beautiful and moving but a day to remember forever. They even brought in a very talented harpist who played all afternoon.
03 March 2025
My husband was staying at Arbook House on palliative care, he only had 2 short months but in that time the care he received was excellent from the carers to the office staff, cleaners, laundry, and kitchen staff. In fact, everyone made him and us welcome. Nothing was too much trouble, I am so grateful to each and every one of you who made his final 2 months as comfortable as you could. Much love.
04 February 2025
We moved my father here when he lost his ability to walk at age 78. Although he may never get used to his new life completely, he has settled in well and we are so grateful for the sincere care he receives. My father has complicated health needs and we find the nurses do a good job of keeping his wounds and dressings clean and taking photos to keep track. The only thing I would change is that the carers could provide manual hands-on movement daily as he doesn't voluntarily move his own body. Also adding an in-home psychotherapist, masseuse and support during continuous care appeals by keeping more accurate and detailed notes would be helpful.
29 January 2025
Excellent care home, wonderful caring staff, great facilities, beautiful surroundings. I cannot recommend a more beautiful, wonderful place and it deserves 10 out of 10.
08 January 2025
I have been here for 3 weeks and all I can say is that everyone was so kind and considerate, thank you. The food was wonderful. The carers and nurses were so understanding and patient, thank you. I feel so much better having stayed here for the 3 weeks, again thank you.
17 December 2024
Having seen my brother go through the horror of dementia, from a happy, functioning, healthy family man, whose life was curtailed between March and October 2024 in the cruellest way, with no ability to get much out of life, unable to communicate or react to family members. The staff of this lovely care home made it all bearable, with such care, humour and expertise and as important, sympathy. We couldn't have asked for better treatment, never to be taken for granted and so appreciated.
05 November 2024
Regarding food, the chefs do their best with what is supplied. The meat is not good quality. I find the staff and management excellent and the care I receive also. I cannot fault anything other than the quality of the meat supplied.
23 October 2024
As soon as I visited Arbrook House Care Home, with a view to my husband becoming a resident, I knew Arbrook was for us. From the start, my husband and myself and the members of our families have been treated with extreme kindness and respect. I have been able to feel secure during the 17 months knowing my husband was completely looked after.
23 September 2024
I went to view Arbrook House with my wife and we were very impressed with the warm welcome we received. We were shown all the amenities that are available and the room that was being offered to us. The residen experience manager and all the staff we met and have since met have shown a very caring and positive manor as well as a professional approach. The house is kept in an immaculate state of cleanliness and the decoration is excellent, the grounds are a joy to see. My sister has been in Arbrook now for just over 5 weeks. She has a ground floor room which is ideal for her needs. She assures us that all the staff, whether nursing or caring, are very kind and very helpful. As a family we are delighted to see that my sister is happy and so well cared for.
03 September 2024
My Father spent his final few months at Arbrook. The care he received was above and beyond. Residents are treated with kindness and respect. The management is approachable, available always, and responsive. Relatives are welcomed with open arms to have lunch and become part of the Arbrook family.
28 August 2024
Following an inspection visit to Arbrooke House we were immediately impressed with everything. From reception, bedrooms, dining room, lounge and outside areas. An assessment by the manager was comprehensive resulting in early occupation. We have found all staff to be happy friendly people which makes for a really nice comforting environment for my wife and me as her carer/husband. The quality and variety of food are excellent and the cooking staff are particularly accommodating to meet our every need.
08 August 2024
What a fantastic experience my mum had while staying at Arbrook House, following an injury. Being sight impaired, her challenges are somewhat different maybe to others, so this was a consideration for us as a family choosing the correct environment for her. The staff were exceptional, they were kind, caring and treated Mum with dignity and empathy. Nothing was too much trouble. The home is fantastic, it's clean and has beautiful gardens which the staff ensured Mum enjoyed. There was entertainment every morning, lovely meals and I can honestly say she really didn't want to leave. I will always be grateful for the wonderful care you gave to Mum and want to thank the whole team at Arbrook, you are outstanding.
04 July 2024
My husband was comfortable and happy when he stayed at Arbrook House from 30th May 2024 till 13th June. He was looked after well.
01 July 2024
Arbrook House has provided excellent care to my mother. During a hard transition from independent living to full nursing care (after a lengthy stay in hospital) they have done everything they can to treat her with dignity and respect, to ensure her comfort and safety. Nothing has been too much trouble and the whole atmosphere has been caring and loving. I can't recommend them highly enough.
20 June 2024
My uncle's care and health needs are being very well looked after. 18 months after coming in and now aged 100 years he is in better physical and mental health than when he arrived. He is very happy. I have raised some concerns about the slow response of domiciliary services, which management are dealing with.
16 May 2024
Although I never make personal recommendations, I consider Arbrook House Care Home offers the best of care that is available for my 94-year-old aunt. She has been a resident there for over two years and her health has improved under the care of the kind and helpful staff.
15 May 2024
Mum was there for one month. Caring was good, room very clean and nice view. Extra help with providing better TV. GP nurses did increase her pain meds as prescribed.
10 May 2024
Whenever I visit my aunt I am always warmly welcomed by any of the staff I encounter at reception or on the way to my aunt's room. Everywhere appears clean and tidy and I have never experienced the smells you expect from a care facility. Both my aunt and I love the fact that pets are welcome to visit and that pet therapy is offered to its residents. My aunt really enjoys visits from the lady and her dog for a chat and pet. The food offered to the residents seems to be of good quality with a fair choice of options so I have no worry that my aunt isn’t being catered for. I am pleased she is in a safe and caring facility that balances her need for assistance in her day-to-day activities whilst affording her some privacy and dignity also. As a family we are very pleased with the care she is receiving and I know my aunt feels the same way too, though we know and understand she misses her own home deeply.
01 May 2024
My mum was provided with an outstanding level of care at Arbrook House. Every time I visited it was clear to me that the staff genuinely cared for her well-being. The nursing care was to a high standard but it took into account Mum's wishes. I would like to say a huge thank you to every member of staff.
Latest Reviews for Arbrook House Care Home
14 March 2025
My mother has been a resident at Arbrook House for 8 years. I cannot rate the care, compassion and kindness shown to her by all staff highly enough. Nothing has been too much trouble. The patience of all the carers and the professionalism of all managerial staff is outstanding. I was always made to feel welcome and no one was ever too busy to stop and chat with me. I would especially like to mention the dignity that my mother was shown in her final days. Thank you so much to everyone at Arbrook House.
06 March 2025
Our family wanted to hold a 'Marriage Blessing' early for their father who unfortunately might not be around when the actual wedding takes place. The whole Arbrook team embraced this suggestion of an event and went over and above anything we had thought of. The events organiser put all his creative skills and energy into making the afternoon not only beautiful and moving but a day to remember forever. They even brought in a very talented harpist who played all afternoon.
03 March 2025
My husband was staying at Arbook House on palliative care, he only had 2 short months but in that time the care he received was excellent from the carers to the office staff, cleaners, laundry, and kitchen staff. In fact, everyone made him and us welcome. Nothing was too much trouble, I am so grateful to each and every one of you who made his final 2 months as comfortable as you could. Much love.
04 February 2025
We moved my father here when he lost his ability to walk at age 78. Although he may never get used to his new life completely, he has settled in well and we are so grateful for the sincere care he receives. My father has complicated health needs and we find the nurses do a good job of keeping his wounds and dressings clean and taking photos to keep track. The only thing I would change is that the carers could provide manual hands-on movement daily as he doesn't voluntarily move his own body. Also adding an in-home psychotherapist, masseuse and support during continuous care appeals by keeping more accurate and detailed notes would be helpful.
29 January 2025
Excellent care home, wonderful caring staff, great facilities, beautiful surroundings. I cannot recommend a more beautiful, wonderful place and it deserves 10 out of 10.
08 January 2025
I have been here for 3 weeks and all I can say is that everyone was so kind and considerate, thank you. The food was wonderful. The carers and nurses were so understanding and patient, thank you. I feel so much better having stayed here for the 3 weeks, again thank you.
17 December 2024
Having seen my brother go through the horror of dementia, from a happy, functioning, healthy family man, whose life was curtailed between March and October 2024 in the cruellest way, with no ability to get much out of life, unable to communicate or react to family members. The staff of this lovely care home made it all bearable, with such care, humour and expertise and as important, sympathy. We couldn't have asked for better treatment, never to be taken for granted and so appreciated.
05 November 2024
Regarding food, the chefs do their best with what is supplied. The meat is not good quality. I find the staff and management excellent and the care I receive also. I cannot fault anything other than the quality of the meat supplied.
23 October 2024
As soon as I visited Arbrook House Care Home, with a view to my husband becoming a resident, I knew Arbrook was for us. From the start, my husband and myself and the members of our families have been treated with extreme kindness and respect. I have been able to feel secure during the 17 months knowing my husband was completely looked after.
23 September 2024
I went to view Arbrook House with my wife and we were very impressed with the warm welcome we received. We were shown all the amenities that are available and the room that was being offered to us. The residen experience manager and all the staff we met and have since met have shown a very caring and positive manor as well as a professional approach. The house is kept in an immaculate state of cleanliness and the decoration is excellent, the grounds are a joy to see. My sister has been in Arbrook now for just over 5 weeks. She has a ground floor room which is ideal for her needs. She assures us that all the staff, whether nursing or caring, are very kind and very helpful. As a family we are delighted to see that my sister is happy and so well cared for.
03 September 2024
My Father spent his final few months at Arbrook. The care he received was above and beyond. Residents are treated with kindness and respect. The management is approachable, available always, and responsive. Relatives are welcomed with open arms to have lunch and become part of the Arbrook family.
28 August 2024
Following an inspection visit to Arbrooke House we were immediately impressed with everything. From reception, bedrooms, dining room, lounge and outside areas. An assessment by the manager was comprehensive resulting in early occupation. We have found all staff to be happy friendly people which makes for a really nice comforting environment for my wife and me as her carer/husband. The quality and variety of food are excellent and the cooking staff are particularly accommodating to meet our every need.
08 August 2024
What a fantastic experience my mum had while staying at Arbrook House, following an injury. Being sight impaired, her challenges are somewhat different maybe to others, so this was a consideration for us as a family choosing the correct environment for her. The staff were exceptional, they were kind, caring and treated Mum with dignity and empathy. Nothing was too much trouble. The home is fantastic, it's clean and has beautiful gardens which the staff ensured Mum enjoyed. There was entertainment every morning, lovely meals and I can honestly say she really didn't want to leave. I will always be grateful for the wonderful care you gave to Mum and want to thank the whole team at Arbrook, you are outstanding.
04 July 2024
My husband was comfortable and happy when he stayed at Arbrook House from 30th May 2024 till 13th June. He was looked after well.
01 July 2024
Arbrook House has provided excellent care to my mother. During a hard transition from independent living to full nursing care (after a lengthy stay in hospital) they have done everything they can to treat her with dignity and respect, to ensure her comfort and safety. Nothing has been too much trouble and the whole atmosphere has been caring and loving. I can't recommend them highly enough.
20 June 2024
My uncle's care and health needs are being very well looked after. 18 months after coming in and now aged 100 years he is in better physical and mental health than when he arrived. He is very happy. I have raised some concerns about the slow response of domiciliary services, which management are dealing with.
16 May 2024
Although I never make personal recommendations, I consider Arbrook House Care Home offers the best of care that is available for my 94-year-old aunt. She has been a resident there for over two years and her health has improved under the care of the kind and helpful staff.
15 May 2024
Mum was there for one month. Caring was good, room very clean and nice view. Extra help with providing better TV. GP nurses did increase her pain meds as prescribed.
10 May 2024
Whenever I visit my aunt I am always warmly welcomed by any of the staff I encounter at reception or on the way to my aunt's room. Everywhere appears clean and tidy and I have never experienced the smells you expect from a care facility. Both my aunt and I love the fact that pets are welcome to visit and that pet therapy is offered to its residents. My aunt really enjoys visits from the lady and her dog for a chat and pet. The food offered to the residents seems to be of good quality with a fair choice of options so I have no worry that my aunt isn’t being catered for. I am pleased she is in a safe and caring facility that balances her need for assistance in her day-to-day activities whilst affording her some privacy and dignity also. As a family we are very pleased with the care she is receiving and I know my aunt feels the same way too, though we know and understand she misses her own home deeply.
01 May 2024
My mum was provided with an outstanding level of care at Arbrook House. Every time I visited it was clear to me that the staff genuinely cared for her well-being. The nursing care was to a high standard but it took into account Mum's wishes. I would like to say a huge thank you to every member of staff.