Submit a Review for Barchester Wykeham House Care Home
21 Russells Crescent, Horley, RH6 7DJ
View Full Details of Barchester Wykeham House Care HomeLatest Reviews for Barchester Wykeham House Care Home
31 January 2025
The staff are exceptionally helpful, nothing is too much trouble. When you enter the home there's a coffee room, this is all free with fresh cake baked each day in-house. My mum has been here two years now, after being in another home in South London. I'm so pleased with the progress she's made and her happiness, her previous home was dreadful in every way. The staff go the extra mile and the visitors and relatives are all made to feel welcome. This home has two activities ladies that really think outside the box with endless enthusiasm, they do bingo, quizzes and so much more, taking the residents out into the community pantomimes and such like. I joke with Mum that I will move in. The nursing staff and carers are lovely, friendly and approachable. Thank you for all your care.
02 October 2024
Wykeham House is a very good care home that my father is fortunate to be in. The staff are very attentive and supportive both with the residents and family/guests. They will go out of their way to help with special occasions and other needs. The manager is very friendly, knowledgeable and helpful making time for you whenever needed. Activities and events are aimed more at the female residents who seem to enjoy them, unfortunately my father does not get involved. The food has been below expectations for a long time now and would be the only real sore point for us.
19 September 2024
Since my parents came to live in Barchester Wykeham House Care Home in February 2024, it has given me and my family a calm and sense they are safe and looked after. Today, a summer bash was lovely, residents and families joining together and having fun. Amazing staff, especially the event organiser and bubbly, smiley lady on reception (at weekends).
18 September 2024
General visiting of a relative. - The food at the fete was good but I do not feel that a budget of £6.60 a day is sufficient when I need to spend £10 a day on my own food. Good nutritious food is essential. We pay £7500 per month for care.
28 May 2024
I recently had surgery and as I live on my own I didn't want to come home to an empty house so I booked myself into Wykeham House for a week. I found it very comfortable and friendly with a family feel about it. All the carers were excellent and I did have a few minor problems which were dealt with very speedily. The food was excellent and the staff friendly and helpful. It took away my anxiety of looking after myself.
15 May 2024
This Christmas was lovely for my father, with much more care from the activities team who knew my father well when choosing gifts. The home looked beautiful with Christmas decorations. The year before was very poor. Since the new activity team has brought a lot to the home through the year who came in March 2023, you can see how much the girls enjoy what happens.
03 May 2024
In my experience, Wycombe House is a warm homely place, the staff are amazing, from the receptionists through to all the care staff, and the activity staff, who are very caring. Also, able to have a laugh and a good chat too! The food always looks nice, got to be the best home around!
23 April 2024
It's my first experience being in a care home. I'm very pleased. Thank you.
21 March 2024
Mum was in your care from April 2022 and we were very happy with her care there from all the staff and they were very good at making sure someone was with her constantly in her last hours. We, as a family, would not hesitate to recommend Wykeham House.
19 March 2024
My husband, who has Alzheimer's and Lewy Bodies Dementia has been at Wykeham House since May 2022. The staff, from every department, are wonderful with him. He is treated with kindness, love and great respect. All (whether working on his floor or not) know his name, will listen to his chatter no matter how busy they are and, if the music gets his feet tapping, give him a little dance. There are many activities which he is encouraged to join, regular visiting entertainers and trips out in the minibus. The atmosphere is one of peace and calm. I know he is safe and happy there and cannot praise everyone enough for the care that he is being given.
14 March 2024
For the last few months, my husband has been a resident, unexpected admission but I cannot fault the care we have both received. The friendliness of all staff, care and expertise is obvious. Not an easy decision to place someone but made easier by all staff.
20 February 2024
Every member of staff play their part in the care for the residents. Not only did they provide outstanding care for my grandmother, they looked after us too, especially on those difficult visits and during her end-of-life care. We are so pleased she spent her last three years of life in such a happy, engaging and caring home.
05 October 2023
My dad had been with Barchester Wykeham House Care Home for a few months. The friendliest and most warmest staff ever. They made him feel very welcome right from the start and he loved going out on the day trips. When Dad passed away, I rushed to be with him and the peaceful beautiful surroundings I encountered made everything so easy to deal with. Two staff were lying with him, holding his hands together with mood lighting and music. Just beautiful. Thank you Wykeham House. It's been a pleasure.
04 October 2023
Wykeham House is an excellent care facility where leadership is strong, and the care delivery to my father, living with dementia, was fantastic. Dad was admitted for palliative care, with three months to live; he lived three years and eleven months! We, as a family, were cared for by a dedicated, professional team. It is hard to find the words to express our lasting gratitude and admiration to all the staff - a superb dementia facility that we highly recommend.
02 October 2023
Staff and management are wonderful, very caring towards Dad. Nothing is too much trouble. Activities are very enjoyable, Dad loves the music, singing and dancing.
07 June 2023
Some (most) staff listen to family. Many (maintenance especially) go above and beyond their job. Most staff work well as a team and involve myself and my opinions. The cheerful, happy atmosphere is friendly.
31 May 2023
Very happy with our choice. Mum has settled fairly well. Some carers are a lot more favourable than others. Integration with activities has enabled her to be wheeled out of her room and mix with others. So happy that the nurses and carers have got her out of bed each day. Food is a problem as she is a plain eater so needs assistance with eating and choices.
10 February 2023
The sales department was excellent at selling the home and the facilities, but in reality, none of their promises held true! My mum, 85, with a fractured back stayed at the home for 3 weeks for rehabilitation. She was given one-half bath and 2 showers during that time, which were rushed and the dining experience was no better with an empty restaurant. The nurses/carers although some were nice were too busy to take care of any needs of Mum as they were too busy with other patients! Breakfast at 9 am, lunch at 1 pm and supper at 5 pm, that was it! Any requests for food later were declined! Despite the request for physiotherapy treatment, none happened! There was a flu bug in the home and a stomach bug doing the rounds, and very few caters felt the need to wear masks when going from room to room! At night times there was constant noise from alarms and nurse calls. My mum also spent some weeks in an NHS home, she got more care and certainly more showers in those three weeks.
30 November 2022
My mum, who is 98 years old, has been at Wykeham House since April this year. It was a massive change for her, but I have nothing but praise for how welcoming the staff was and how much care was taken to make her feel at home. She has some dementia, and their care has enabled me to enjoy being with my mum and not have to worry about her well-being. I was worried at first, but all fears have been alleviated over the months, and my mum has been treated with dignity and kindness. She is happy and settled now, and although her memory and eyesight are not good, there have been lots of laughs and joy, which I am sure will continue. I cannot thank all the staff for the care and attention they give to my mum.
16 September 2022
My wife had a nice time, and as she had dementia, the illness went quick and had a quick end. Was cared for very well, and many thanks to all the staff.
Latest Reviews for Barchester Wykeham House Care Home
31 January 2025
The staff are exceptionally helpful, nothing is too much trouble. When you enter the home there's a coffee room, this is all free with fresh cake baked each day in-house. My mum has been here two years now, after being in another home in South London. I'm so pleased with the progress she's made and her happiness, her previous home was dreadful in every way. The staff go the extra mile and the visitors and relatives are all made to feel welcome. This home has two activities ladies that really think outside the box with endless enthusiasm, they do bingo, quizzes and so much more, taking the residents out into the community pantomimes and such like. I joke with Mum that I will move in. The nursing staff and carers are lovely, friendly and approachable. Thank you for all your care.
02 October 2024
Wykeham House is a very good care home that my father is fortunate to be in. The staff are very attentive and supportive both with the residents and family/guests. They will go out of their way to help with special occasions and other needs. The manager is very friendly, knowledgeable and helpful making time for you whenever needed. Activities and events are aimed more at the female residents who seem to enjoy them, unfortunately my father does not get involved. The food has been below expectations for a long time now and would be the only real sore point for us.
19 September 2024
Since my parents came to live in Barchester Wykeham House Care Home in February 2024, it has given me and my family a calm and sense they are safe and looked after. Today, a summer bash was lovely, residents and families joining together and having fun. Amazing staff, especially the event organiser and bubbly, smiley lady on reception (at weekends).
18 September 2024
General visiting of a relative. - The food at the fete was good but I do not feel that a budget of £6.60 a day is sufficient when I need to spend £10 a day on my own food. Good nutritious food is essential. We pay £7500 per month for care.
28 May 2024
I recently had surgery and as I live on my own I didn't want to come home to an empty house so I booked myself into Wykeham House for a week. I found it very comfortable and friendly with a family feel about it. All the carers were excellent and I did have a few minor problems which were dealt with very speedily. The food was excellent and the staff friendly and helpful. It took away my anxiety of looking after myself.
15 May 2024
This Christmas was lovely for my father, with much more care from the activities team who knew my father well when choosing gifts. The home looked beautiful with Christmas decorations. The year before was very poor. Since the new activity team has brought a lot to the home through the year who came in March 2023, you can see how much the girls enjoy what happens.
03 May 2024
In my experience, Wycombe House is a warm homely place, the staff are amazing, from the receptionists through to all the care staff, and the activity staff, who are very caring. Also, able to have a laugh and a good chat too! The food always looks nice, got to be the best home around!
23 April 2024
It's my first experience being in a care home. I'm very pleased. Thank you.
21 March 2024
Mum was in your care from April 2022 and we were very happy with her care there from all the staff and they were very good at making sure someone was with her constantly in her last hours. We, as a family, would not hesitate to recommend Wykeham House.
19 March 2024
My husband, who has Alzheimer's and Lewy Bodies Dementia has been at Wykeham House since May 2022. The staff, from every department, are wonderful with him. He is treated with kindness, love and great respect. All (whether working on his floor or not) know his name, will listen to his chatter no matter how busy they are and, if the music gets his feet tapping, give him a little dance. There are many activities which he is encouraged to join, regular visiting entertainers and trips out in the minibus. The atmosphere is one of peace and calm. I know he is safe and happy there and cannot praise everyone enough for the care that he is being given.
14 March 2024
For the last few months, my husband has been a resident, unexpected admission but I cannot fault the care we have both received. The friendliness of all staff, care and expertise is obvious. Not an easy decision to place someone but made easier by all staff.
20 February 2024
Every member of staff play their part in the care for the residents. Not only did they provide outstanding care for my grandmother, they looked after us too, especially on those difficult visits and during her end-of-life care. We are so pleased she spent her last three years of life in such a happy, engaging and caring home.
05 October 2023
My dad had been with Barchester Wykeham House Care Home for a few months. The friendliest and most warmest staff ever. They made him feel very welcome right from the start and he loved going out on the day trips. When Dad passed away, I rushed to be with him and the peaceful beautiful surroundings I encountered made everything so easy to deal with. Two staff were lying with him, holding his hands together with mood lighting and music. Just beautiful. Thank you Wykeham House. It's been a pleasure.
04 October 2023
Wykeham House is an excellent care facility where leadership is strong, and the care delivery to my father, living with dementia, was fantastic. Dad was admitted for palliative care, with three months to live; he lived three years and eleven months! We, as a family, were cared for by a dedicated, professional team. It is hard to find the words to express our lasting gratitude and admiration to all the staff - a superb dementia facility that we highly recommend.
02 October 2023
Staff and management are wonderful, very caring towards Dad. Nothing is too much trouble. Activities are very enjoyable, Dad loves the music, singing and dancing.
07 June 2023
Some (most) staff listen to family. Many (maintenance especially) go above and beyond their job. Most staff work well as a team and involve myself and my opinions. The cheerful, happy atmosphere is friendly.
31 May 2023
Very happy with our choice. Mum has settled fairly well. Some carers are a lot more favourable than others. Integration with activities has enabled her to be wheeled out of her room and mix with others. So happy that the nurses and carers have got her out of bed each day. Food is a problem as she is a plain eater so needs assistance with eating and choices.
10 February 2023
The sales department was excellent at selling the home and the facilities, but in reality, none of their promises held true! My mum, 85, with a fractured back stayed at the home for 3 weeks for rehabilitation. She was given one-half bath and 2 showers during that time, which were rushed and the dining experience was no better with an empty restaurant. The nurses/carers although some were nice were too busy to take care of any needs of Mum as they were too busy with other patients! Breakfast at 9 am, lunch at 1 pm and supper at 5 pm, that was it! Any requests for food later were declined! Despite the request for physiotherapy treatment, none happened! There was a flu bug in the home and a stomach bug doing the rounds, and very few caters felt the need to wear masks when going from room to room! At night times there was constant noise from alarms and nurse calls. My mum also spent some weeks in an NHS home, she got more care and certainly more showers in those three weeks.
30 November 2022
My mum, who is 98 years old, has been at Wykeham House since April this year. It was a massive change for her, but I have nothing but praise for how welcoming the staff was and how much care was taken to make her feel at home. She has some dementia, and their care has enabled me to enjoy being with my mum and not have to worry about her well-being. I was worried at first, but all fears have been alleviated over the months, and my mum has been treated with dignity and kindness. She is happy and settled now, and although her memory and eyesight are not good, there have been lots of laughs and joy, which I am sure will continue. I cannot thank all the staff for the care and attention they give to my mum.
16 September 2022
My wife had a nice time, and as she had dementia, the illness went quick and had a quick end. Was cared for very well, and many thanks to all the staff.