Latest Reviews for Merlewood
20 March 2025
My husband stayed at Merlewood for two weeks respire the carers and nurses could not have been kinder or more attentive. I felt confident he was being well looked after and that he was encouraged to take part in activities and get out (even in wheelchair) I have felt so content at home knowing he has been looked after so well, the manager was so friendly and encouraging when she came for our assessment. A briliant caring home from home!
06 March 2025
On arrival, you are met by friendly, helpful, smiling, and cooperative staff. I have met the full spectrum of staff from senior manager to hairdresser, nursing staff, carers, entertainers, gardeners, general maintenance, chefs, cooks, housekeepers, cleaners, the visiting GP and no doubt many more. All of them have been excellent. It feels like a home/hotel set in beautiful grounds. The food is very tasty. The visiting physiotherapist has helped my mother's pain and shown great care. Thank you to all.
29 January 2025
After 2 months in hospital with severe pneumonia, I felt my husband needed some general rehabilitation, exercise and a routine to encourage his motivation before returning home with a care package. This, we found at Marlewood. I hoped to have him home before Christmas, our sons were visiting from overseas, for a couple of weeks, but another chest infection caused me to put out plans on hold, disappointing for all of us. My husband was well cared for in the safety of the care home. Earlier the home had helped us celebrate our Diamond Wedding Anniversary, as were many other relatives to join in with the various planned seasonal celebrations and activities. This made for a memorable happy time for my husband, our sons and myself. #With many thanks to Merlewood, all it's staff who were understanding, helpful, kind and polite. Well done Merlewood.
28 January 2025
This is a wonderful caring home, it is very welcoming and every member of staff so helpful. (I felt I would like to move in!) Nothing was too much trouble.
24 January 2025
My father was a short-term resident while transferring from hospital and before going home, The staff were all very friendly and supportive as well as competent and caring. The environment is conducive to building a community feeling and has enough space for multiple different activities to take place. Thank you for your care.
21 January 2025
I found my dad to be very well cared for by a friendly team of nurses and caregivers in a comfortable, well-managed and maintained facility. He had lots of friendly engagements and interactions with the staff and other residents throughout his stay.
20 January 2025
Well, what can I say, but a big thank you, for being so understanding of not only our mother's needs, but ours as well. Always a cuddle on offer and the staff are so willing to comfort with kindness when needed. I feel part of the family here, and I know my sister feels the same. We chose the best place ever to leave our Mum, as the care is more than outstanding! Well done to you all for all your dedication and hard work, well deserving of all the praise. Thank you from the bottom of our hearts.
13 January 2025
Happy we chose Merlewood for my uncle. The admission process was quick and efficient. It has a friendly and homely atmosphere, the staff are helpful and encouraging. I'm updated on any medical issues. There's a wide range of activities, he particularly enjoys the weekly quiz and exercise class. His room is light and comfortable with a courtyard view.
24 December 2024
Both my parents are at Merlewood Care Home. I think that it is a wonderful Care Home, with very caring. hardworking and talented staff who do everything possible to ensure the safety, well-being and happiness of the residents. Merlewood is very well managed. There is a lovely atmosphere at home and enjoy going there to visit my parents there. There is always a real buzz to the place and a warm welcome. If you join my parents for lunch the food is always delicious, with a very good choice of menus. The nurses and carers are excellent and very attentive. In all fields, if you have any requests or need to raise issues, they are always promptly addressed, and there is flexibility. The grounds are wonderful and some rooms have a garden or courtyard view. There are activities in the morning and afternoon each day and also outings, fairs and parties. Merlewood provided a beautiful room for us to celebrate my Mum's 90th birthday and provided the food, cake and fabulous decorations at a very reasonable rate. I am grateful to the staff for their excellent care and support.
04 November 2024
Everyone made my mum feel welcome. It was a respite stay and it was her first experience of a care home and she felt relaxed and happy from the start. She joined in all the activities and even though her vision is very poor she was encouraged and supported in the games/quizzes so as not to miss out. She loved the flower arranging and musical sessions particularly. It was very reassuring for us to know her 'care' was thoughtful and professional.
03 October 2024
I came here early in September and in the bathroom found that the toilet only flushed when it felt like it. After 3 weeks, new parts were obtained and fitted (thank goodness). In the basin, the plug hole is disgusting and cannot be fixed. I cannot plug in my toothbrush i.e. bathroom not good. The food is not good either and breakfast and supper were brought to my room with things missing and not as requested. Food in the dining room was not special at all, very disappointing. I've come from another care home which was excellent.
24 September 2024
I have been very well cared for and the staff show me every kindness. The residents have also been kind and welcoming. I have been supported where necessary and allowed to do things for myself when that has been possible and as I have become stronger during my convalescence. I have nothing but praise for the care staff in particular.
11 June 2024
Merlewood is a friendly place where the staff go out of their way to look after my mother. The staff made it possible for our whole family to visit to celebrate my mother's 100th and 101st birthday. My mother is happy here and I am grateful that she is so well looked after.
04 June 2024
My mum spent the last two and a half years of her life at Merlewood and was very well looked after during this period. The staff are very friendly, professional and caring and always kept me updated on any issues with my mum's health and general well-being. The home is well run, very clean, has good facilities and is set in lovely gardens. My only small gripe was the quality/consistency of the food as there seemed to be quite a turnover of chefs at the home. But overall I would definitely recommend Merlewood and am grateful to the staff for the kindness they showed Mum during her time there.
29 April 2024
My mother moved to Merlewood initially for company and activities. She really enjoyed meeting others and joining in all the activities provided. Her room was spacious, well-maintained and equipped and was in a lovely setting with views over the garden. The staff were wonderful - compassionate, attentive, nothing was too much trouble. They provided excellent nursing and residential care, always kind, treating my mother with dignity. I am very grateful for the exceptional care my mother received which gave me great peace of mind, particularly as she deteriorated. I would highly recommend Merlewood to anyone.
08 December 2023
They (NHS and another care home) said our mother was permanently double incontinent and would never walk again. Merlewood proved them wrong from the first week. Within a few short weeks, she was eating regular food, learning to walk to home activities using a frame, and using the toilet. Merelwood treated her with respect, care and humanity. Mum died just short of her 94th birthday due to other health complications - but found a bit of life at Merlewood. Nothing more to ask for.
16 October 2023
Prompt admission process. Very caring service. Very warm, caring atmosphere from all staff. No question is too small to ask. Food is amazing, delicious and the portion size is appropriate. Friendly. Encouraging.
22 September 2023
I am a new kid on the block and I have only been here five weeks and I am self-caring so I am unable to give you an overall review but what I see and feel, it is a well-run care home.
21 September 2023
This is my third visit in three years - two weeks post-hand operation. On this occasion, live on my own - using crutches due to spinal problems. Most staff are very helpful and service is good. Breakfast orders are a problem - rarely get items ordered, especially on weekends. Room is basic but comfortable. Mirror in bedroom would be helpful.
21 July 2023
Comfortable room, attentive staff.
Latest Reviews for Merlewood
20 March 2025
My husband stayed at Merlewood for two weeks respire the carers and nurses could not have been kinder or more attentive. I felt confident he was being well looked after and that he was encouraged to take part in activities and get out (even in wheelchair) I have felt so content at home knowing he has been looked after so well, the manager was so friendly and encouraging when she came for our assessment. A briliant caring home from home!
06 March 2025
On arrival, you are met by friendly, helpful, smiling, and cooperative staff. I have met the full spectrum of staff from senior manager to hairdresser, nursing staff, carers, entertainers, gardeners, general maintenance, chefs, cooks, housekeepers, cleaners, the visiting GP and no doubt many more. All of them have been excellent. It feels like a home/hotel set in beautiful grounds. The food is very tasty. The visiting physiotherapist has helped my mother's pain and shown great care. Thank you to all.
29 January 2025
After 2 months in hospital with severe pneumonia, I felt my husband needed some general rehabilitation, exercise and a routine to encourage his motivation before returning home with a care package. This, we found at Marlewood. I hoped to have him home before Christmas, our sons were visiting from overseas, for a couple of weeks, but another chest infection caused me to put out plans on hold, disappointing for all of us. My husband was well cared for in the safety of the care home. Earlier the home had helped us celebrate our Diamond Wedding Anniversary, as were many other relatives to join in with the various planned seasonal celebrations and activities. This made for a memorable happy time for my husband, our sons and myself. #With many thanks to Merlewood, all it's staff who were understanding, helpful, kind and polite. Well done Merlewood.
28 January 2025
This is a wonderful caring home, it is very welcoming and every member of staff so helpful. (I felt I would like to move in!) Nothing was too much trouble.
24 January 2025
My father was a short-term resident while transferring from hospital and before going home, The staff were all very friendly and supportive as well as competent and caring. The environment is conducive to building a community feeling and has enough space for multiple different activities to take place. Thank you for your care.
21 January 2025
I found my dad to be very well cared for by a friendly team of nurses and caregivers in a comfortable, well-managed and maintained facility. He had lots of friendly engagements and interactions with the staff and other residents throughout his stay.
20 January 2025
Well, what can I say, but a big thank you, for being so understanding of not only our mother's needs, but ours as well. Always a cuddle on offer and the staff are so willing to comfort with kindness when needed. I feel part of the family here, and I know my sister feels the same. We chose the best place ever to leave our Mum, as the care is more than outstanding! Well done to you all for all your dedication and hard work, well deserving of all the praise. Thank you from the bottom of our hearts.
13 January 2025
Happy we chose Merlewood for my uncle. The admission process was quick and efficient. It has a friendly and homely atmosphere, the staff are helpful and encouraging. I'm updated on any medical issues. There's a wide range of activities, he particularly enjoys the weekly quiz and exercise class. His room is light and comfortable with a courtyard view.
24 December 2024
Both my parents are at Merlewood Care Home. I think that it is a wonderful Care Home, with very caring. hardworking and talented staff who do everything possible to ensure the safety, well-being and happiness of the residents. Merlewood is very well managed. There is a lovely atmosphere at home and enjoy going there to visit my parents there. There is always a real buzz to the place and a warm welcome. If you join my parents for lunch the food is always delicious, with a very good choice of menus. The nurses and carers are excellent and very attentive. In all fields, if you have any requests or need to raise issues, they are always promptly addressed, and there is flexibility. The grounds are wonderful and some rooms have a garden or courtyard view. There are activities in the morning and afternoon each day and also outings, fairs and parties. Merlewood provided a beautiful room for us to celebrate my Mum's 90th birthday and provided the food, cake and fabulous decorations at a very reasonable rate. I am grateful to the staff for their excellent care and support.
04 November 2024
Everyone made my mum feel welcome. It was a respite stay and it was her first experience of a care home and she felt relaxed and happy from the start. She joined in all the activities and even though her vision is very poor she was encouraged and supported in the games/quizzes so as not to miss out. She loved the flower arranging and musical sessions particularly. It was very reassuring for us to know her 'care' was thoughtful and professional.
03 October 2024
I came here early in September and in the bathroom found that the toilet only flushed when it felt like it. After 3 weeks, new parts were obtained and fitted (thank goodness). In the basin, the plug hole is disgusting and cannot be fixed. I cannot plug in my toothbrush i.e. bathroom not good. The food is not good either and breakfast and supper were brought to my room with things missing and not as requested. Food in the dining room was not special at all, very disappointing. I've come from another care home which was excellent.
24 September 2024
I have been very well cared for and the staff show me every kindness. The residents have also been kind and welcoming. I have been supported where necessary and allowed to do things for myself when that has been possible and as I have become stronger during my convalescence. I have nothing but praise for the care staff in particular.
11 June 2024
Merlewood is a friendly place where the staff go out of their way to look after my mother. The staff made it possible for our whole family to visit to celebrate my mother's 100th and 101st birthday. My mother is happy here and I am grateful that she is so well looked after.
04 June 2024
My mum spent the last two and a half years of her life at Merlewood and was very well looked after during this period. The staff are very friendly, professional and caring and always kept me updated on any issues with my mum's health and general well-being. The home is well run, very clean, has good facilities and is set in lovely gardens. My only small gripe was the quality/consistency of the food as there seemed to be quite a turnover of chefs at the home. But overall I would definitely recommend Merlewood and am grateful to the staff for the kindness they showed Mum during her time there.
29 April 2024
My mother moved to Merlewood initially for company and activities. She really enjoyed meeting others and joining in all the activities provided. Her room was spacious, well-maintained and equipped and was in a lovely setting with views over the garden. The staff were wonderful - compassionate, attentive, nothing was too much trouble. They provided excellent nursing and residential care, always kind, treating my mother with dignity. I am very grateful for the exceptional care my mother received which gave me great peace of mind, particularly as she deteriorated. I would highly recommend Merlewood to anyone.
08 December 2023
They (NHS and another care home) said our mother was permanently double incontinent and would never walk again. Merlewood proved them wrong from the first week. Within a few short weeks, she was eating regular food, learning to walk to home activities using a frame, and using the toilet. Merelwood treated her with respect, care and humanity. Mum died just short of her 94th birthday due to other health complications - but found a bit of life at Merlewood. Nothing more to ask for.
16 October 2023
Prompt admission process. Very caring service. Very warm, caring atmosphere from all staff. No question is too small to ask. Food is amazing, delicious and the portion size is appropriate. Friendly. Encouraging.
22 September 2023
I am a new kid on the block and I have only been here five weeks and I am self-caring so I am unable to give you an overall review but what I see and feel, it is a well-run care home.
21 September 2023
This is my third visit in three years - two weeks post-hand operation. On this occasion, live on my own - using crutches due to spinal problems. Most staff are very helpful and service is good. Breakfast orders are a problem - rarely get items ordered, especially on weekends. Room is basic but comfortable. Mirror in bedroom would be helpful.
21 July 2023
Comfortable room, attentive staff.