Submit a Review for Tupwood Gate Nursing Home
74 Tupwood Lane, Caterham, CR3 6YE
View Full Details of Tupwood Gate Nursing HomeLatest Reviews for Tupwood Gate Nursing Home
12 March 2025
I can only give the whole team at Tupwood Gate Nursing Home a 5 star recommendation. From the moment we phoned up desperate to get our Dad placed there due to a fall my mother had they were beyond great. Nothing was too much of an issue and they got us in late in the evening. All the staff that helped were brilliant. It was the first time for our dad and he was rightly quite anxious but again the staff were so good he felt right at home. Indeed, he asked for an extra week because he enjoyed it so much. Thank you Tupwood Gate.
27 February 2025
Mum was admitted to Tupwood Gate following a fall for rehab. Mum became very unwell and prepared for EOL care, all the care staff were so kind and empathetic during this time. Mum made a miraculous recovery and planned for discharge home. My sister and myself were made to feel like family, nothing was too much trouble and Mum was so well cared for, she has a great relationship with the staff. I am so grateful for the time spent at Tupwood Gate, I could be her daughter and was able to spend quality time with my lovely Mum. I can never thank the staff enough for all their kindness, support, laughter, sympathy and understanding. I was very sad the day Mum was discharged, I will really miss the staff, they really cared for Mum, as well as fantastic support from the management, they always made an effort to see Mum and check on her progress, what a brilliant team, if I had the choice I would have chosen for Mum to be cared for at Tupwood Gate as she loved her time there and will miss all the staff.
21 February 2025
The staff at Tupwood Gate took such wonderful care of my mother. The kindness of the staff was clear to see and my mother really was very happy there, prior to her passing. I can't thank the team enough and the deputy manager is an exceptional member of the team.
21 February 2025
Fantastic care home! Kind, caring and compassionate staff who are always very helpful. Always very clean and well presented with great facilities for the residents. Room sizes are decent and overall everything seems to be of high quality, ie. Food/drink etc.
13 December 2024
I can't thank Tupwood Gate management and staff enough for all the help and genuine care that they gave to my mum. Even though Mum was only there for 36 hours before sadly passing away, everyone treated her and my family with the utmost respect, understanding and all with the most gentle touch, as if we had known them for years, not days. My only wish is that Mum could have experienced everything that Tupwood has to offer. I highly recommend and rate Tupwood Gate.
22 August 2024
It was a very difficult decision to put Mum in a care home but we couldn't have chosen better. The care Mum received was excellent. We appreciate the care and kindness shown to Mum from everyone at Tupwood - nurses, carers, housekeeping and maintenance teams. Thank you, Tupwood.
08 August 2024
The staff could not have been more helpful, thoughtful, caring, kind, considerate, informative, and reassuring. First time I've needed respite for my mum as her carer I was in hospital myself and they did everything to help as I was very unwell and without communication from my end was difficult. They liaised with staff from hospital for me. I was able to not worry and just concentrate on getting myself better. Mum had a lovely stay and she is going back again next week while I go away for some rest myself before my surgery.
06 August 2024
Mum was cared for at Tupwood Gate during the last few months of her life. I commend all the staff on the care and kindness with which Mum was treated. As frequent visitors we got to know all of the staff including cleaners, maintenance, carers and nursing staff; without exception all were professional, friendly and understanding. The quality of GP support in the home was exceptional.
18 June 2024
It was the first time I had taken a respite break and was very concerned. As soon as we were welcomed into this lovely care home I felt at ease. My husband was looked after with great care and kindness and the staff are so friendly and seem to go the extra mile. Lovely gardens and comfortable and warm.
07 June 2024
My husband was very happy and contented in your care, so thank you. When I visited, I was most welcomed by staff and offered refreshments. Overall, very happy!
25 March 2024
My father-in-law is very happy at Tupwood. The staff are all very kind and friendly. The activities lady is very inclusive ensuring residents feel well supported to take part. It is a lovely atmosphere.
25 March 2024
Staff always very happy and professional when we visit, Dad seems very happy and settled.
19 March 2024
Mum was a resident at Tupwood Gate for 2 years, after admission with reduced mobility and vascular dementia. The care she received from all staff was wonderful. She had a lovely relationship with many of the carers, activities and nursing staff who were clearly fond of her. She was always treated with great respect and staff looked after her as if she was their own relative. It was very touching to watch. As frequent visitors to the home over her stay our family were also welcomed into the “family” of Tupwood. Everyone knew us by name and knew who we were visiting, even from the start of her stay. We were informed of any significant events and if we had concerns these were handled with care and compassion. On occasion, we needed to talk to someone and have a shoulder to cry on. Senior staff were professional and so caring. When Mum eventually died, the care of her and us was wonderful and personal to our needs and wishes. This is an extraordinary home with extraordinary staff.
26 February 2024
My Mother was in Tupwood Gate for around 10 months until she returned home in February 2024. She didn't need nursing care as such, as she went in originally for respite care, to cover a holiday, as she had a UTI, which meant that temporarily she was unable to look after herself, the extension of her stay was due to unforeseen circumstances. The staff at Tupwood were all very friendly and kind. They were very concerned for Mum's safety and well-being throughout her stay. It takes a while for most people to settle into a home, and the staff were understanding of this. Mum occasionally said she would have liked more variety with the food, but I think changes had been made in the last few months she was there. There were activities most days which Mum joined, she made friends with the other residents and, although happy to be going home, she will miss it there.
19 January 2024
My father was only there a short while but in that time he was extremely well cared for. All the staff were genuinely very caring, I cannot find any fault with Tupwood Gate Nursing Home.
17 January 2024
My mother lived at Tupwood Gate Nursing Home for the last year of her life. She was so happy there and loved all the wonderful staff. I can't praise highly enough the nurses, carers, activities and support staff. The rooms were always spotlessly clean. Visitors were always very welcome. I wouldn't hesitate to recommend Tupwood Gate.
11 January 2024
My mother received excellent care and attention during her time at Tupwood Gate Nursing Home. The staff were friendly and attentive and nothing was too much trouble.
26 September 2023
Excellent caring service from management and all staff. Made end of life care so much easier for us, all matters handled well and with great consideration. Home is clean, quiet, and does not smell like so many do.
18 July 2023
Thank you very much indeed for all the care, attention - and indeed love - that you have shown my father during his stay as a resident at Tupwood Gate Nursing Home. He felt truly at home and completely comfortable in his room and was very happy to be part of the “Tupwood Gate family”. Thank you also for ensuring that my family and I were always made to feel welcome. Knowing that my father was receiving such special care has been a constant source of comfort to us. It seemed to me that my father’s last days were treated especially carefully and respectfully by you and your staff; I cannot thank you enough for this.
13 June 2023
The care and support my mother has received at Tupwood Gate Nursing Home over the last sixteen months is exemplary. Staff are experienced and respectful and adapt their approach to her changing needs. They are professional and welcoming towards visitors/relatives and nothing is too much trouble. I am so pleased my mother is there - it is a great support to me. Thank you.
Latest Reviews for Tupwood Gate Nursing Home
12 March 2025
I can only give the whole team at Tupwood Gate Nursing Home a 5 star recommendation. From the moment we phoned up desperate to get our Dad placed there due to a fall my mother had they were beyond great. Nothing was too much of an issue and they got us in late in the evening. All the staff that helped were brilliant. It was the first time for our dad and he was rightly quite anxious but again the staff were so good he felt right at home. Indeed, he asked for an extra week because he enjoyed it so much. Thank you Tupwood Gate.
27 February 2025
Mum was admitted to Tupwood Gate following a fall for rehab. Mum became very unwell and prepared for EOL care, all the care staff were so kind and empathetic during this time. Mum made a miraculous recovery and planned for discharge home. My sister and myself were made to feel like family, nothing was too much trouble and Mum was so well cared for, she has a great relationship with the staff. I am so grateful for the time spent at Tupwood Gate, I could be her daughter and was able to spend quality time with my lovely Mum. I can never thank the staff enough for all their kindness, support, laughter, sympathy and understanding. I was very sad the day Mum was discharged, I will really miss the staff, they really cared for Mum, as well as fantastic support from the management, they always made an effort to see Mum and check on her progress, what a brilliant team, if I had the choice I would have chosen for Mum to be cared for at Tupwood Gate as she loved her time there and will miss all the staff.
21 February 2025
The staff at Tupwood Gate took such wonderful care of my mother. The kindness of the staff was clear to see and my mother really was very happy there, prior to her passing. I can't thank the team enough and the deputy manager is an exceptional member of the team.
21 February 2025
Fantastic care home! Kind, caring and compassionate staff who are always very helpful. Always very clean and well presented with great facilities for the residents. Room sizes are decent and overall everything seems to be of high quality, ie. Food/drink etc.
13 December 2024
I can't thank Tupwood Gate management and staff enough for all the help and genuine care that they gave to my mum. Even though Mum was only there for 36 hours before sadly passing away, everyone treated her and my family with the utmost respect, understanding and all with the most gentle touch, as if we had known them for years, not days. My only wish is that Mum could have experienced everything that Tupwood has to offer. I highly recommend and rate Tupwood Gate.
22 August 2024
It was a very difficult decision to put Mum in a care home but we couldn't have chosen better. The care Mum received was excellent. We appreciate the care and kindness shown to Mum from everyone at Tupwood - nurses, carers, housekeeping and maintenance teams. Thank you, Tupwood.
08 August 2024
The staff could not have been more helpful, thoughtful, caring, kind, considerate, informative, and reassuring. First time I've needed respite for my mum as her carer I was in hospital myself and they did everything to help as I was very unwell and without communication from my end was difficult. They liaised with staff from hospital for me. I was able to not worry and just concentrate on getting myself better. Mum had a lovely stay and she is going back again next week while I go away for some rest myself before my surgery.
06 August 2024
Mum was cared for at Tupwood Gate during the last few months of her life. I commend all the staff on the care and kindness with which Mum was treated. As frequent visitors we got to know all of the staff including cleaners, maintenance, carers and nursing staff; without exception all were professional, friendly and understanding. The quality of GP support in the home was exceptional.
18 June 2024
It was the first time I had taken a respite break and was very concerned. As soon as we were welcomed into this lovely care home I felt at ease. My husband was looked after with great care and kindness and the staff are so friendly and seem to go the extra mile. Lovely gardens and comfortable and warm.
07 June 2024
My husband was very happy and contented in your care, so thank you. When I visited, I was most welcomed by staff and offered refreshments. Overall, very happy!
25 March 2024
My father-in-law is very happy at Tupwood. The staff are all very kind and friendly. The activities lady is very inclusive ensuring residents feel well supported to take part. It is a lovely atmosphere.
25 March 2024
Staff always very happy and professional when we visit, Dad seems very happy and settled.
19 March 2024
Mum was a resident at Tupwood Gate for 2 years, after admission with reduced mobility and vascular dementia. The care she received from all staff was wonderful. She had a lovely relationship with many of the carers, activities and nursing staff who were clearly fond of her. She was always treated with great respect and staff looked after her as if she was their own relative. It was very touching to watch. As frequent visitors to the home over her stay our family were also welcomed into the “family” of Tupwood. Everyone knew us by name and knew who we were visiting, even from the start of her stay. We were informed of any significant events and if we had concerns these were handled with care and compassion. On occasion, we needed to talk to someone and have a shoulder to cry on. Senior staff were professional and so caring. When Mum eventually died, the care of her and us was wonderful and personal to our needs and wishes. This is an extraordinary home with extraordinary staff.
26 February 2024
My Mother was in Tupwood Gate for around 10 months until she returned home in February 2024. She didn't need nursing care as such, as she went in originally for respite care, to cover a holiday, as she had a UTI, which meant that temporarily she was unable to look after herself, the extension of her stay was due to unforeseen circumstances. The staff at Tupwood were all very friendly and kind. They were very concerned for Mum's safety and well-being throughout her stay. It takes a while for most people to settle into a home, and the staff were understanding of this. Mum occasionally said she would have liked more variety with the food, but I think changes had been made in the last few months she was there. There were activities most days which Mum joined, she made friends with the other residents and, although happy to be going home, she will miss it there.
19 January 2024
My father was only there a short while but in that time he was extremely well cared for. All the staff were genuinely very caring, I cannot find any fault with Tupwood Gate Nursing Home.
17 January 2024
My mother lived at Tupwood Gate Nursing Home for the last year of her life. She was so happy there and loved all the wonderful staff. I can't praise highly enough the nurses, carers, activities and support staff. The rooms were always spotlessly clean. Visitors were always very welcome. I wouldn't hesitate to recommend Tupwood Gate.
11 January 2024
My mother received excellent care and attention during her time at Tupwood Gate Nursing Home. The staff were friendly and attentive and nothing was too much trouble.
26 September 2023
Excellent caring service from management and all staff. Made end of life care so much easier for us, all matters handled well and with great consideration. Home is clean, quiet, and does not smell like so many do.
18 July 2023
Thank you very much indeed for all the care, attention - and indeed love - that you have shown my father during his stay as a resident at Tupwood Gate Nursing Home. He felt truly at home and completely comfortable in his room and was very happy to be part of the “Tupwood Gate family”. Thank you also for ensuring that my family and I were always made to feel welcome. Knowing that my father was receiving such special care has been a constant source of comfort to us. It seemed to me that my father’s last days were treated especially carefully and respectfully by you and your staff; I cannot thank you enough for this.
13 June 2023
The care and support my mother has received at Tupwood Gate Nursing Home over the last sixteen months is exemplary. Staff are experienced and respectful and adapt their approach to her changing needs. They are professional and welcoming towards visitors/relatives and nothing is too much trouble. I am so pleased my mother is there - it is a great support to me. Thank you.