Submit a Review for Barchester Dudwell St Mary Care Home
Etchingham Road, Burwash, Etchingham, TN19 7BE
View Full Details of Barchester Dudwell St Mary Care HomeLatest Reviews for Barchester Dudwell St Mary Care Home
03 March 2025
I am very happy with my Mother's care. The nurses and carers are very helpful and make sure she is comfortable and happy. If I have any thoughts or problems the nurses are always there to listen and advise.
28 January 2025
My mum went into respite just before Christmas and decided very quickly that she would be happy to become a full-time resident. The staff are superb with Mum, they give her the respect and care she deserves and they anticipate her needs rather than just reacting. I had been responsible for all of Mum's care needs and now I can enjoy being a daughter, still assisting Mum as I and she would like me to but I know that Mum is safe and happy whether I'm there or not. Cannot recommend this home enough. Primary needs are met to a very high standard and more than that, the home lives up to the company motto of celebrating life.
20 January 2025
My brother, who was a resident of Barchester Dudwell St Mary Care Home from June 2021 and had severe Alzheimer's, recently passed away there in December 2024 at the age of 86 years. I cannot praise the staff there enough, they cared for him with compassion and understanding as he could be difficult at times. We were welcome to visit him at any time and we would enjoy the musical activities with him, often a live singer. The staff would spend the time to talk to him about his previous hobbies. He had a very pleasant room with lovely views over the countryside - the home itself is in a beautiful setting and we feel we could not have chosen a better place for him to spend his final years.
19 November 2024
My sister has been at Barchester Dudwell St Mary Care Home for over six months, the staff and admin have been fantastic. My sister is very happy and so much better mentally and physically since she arrived. Living at the opposite side of the country, it is great to know she is safe.
21 August 2024
My mother moved into the home in late June when she needed more care and has now become a permanent resident. I am extremely impressed with the home. The most important asset is the staff, both the management and care staff. They are so friendly, caring and welcoming. There is an overall happy atmosphere in the place. The building and facilities are excellent - there is even some air conditioning. There is a full programme of weekly activities, including entertainment and visits from school children. I give everything five stars except for "value for money" as it is so expensive, with an automatic annual increase of at least 5.9% regardless of inflation which seems hard to justify. Having said that, I am so grateful that she is in such a lovely home and send a big thank you to all the wonderful staff who work so hard.
08 August 2024
My father came to Dudwell with complex care needs. The team have treated him with dignity and respect. Our family are so grateful for this, as it has been hard to let Dad go into someone else's care. But we feel at home when we visit and know we can stay as long as we wish. We could not wish for a more perfect place for Dad to be. From the bottom of our hearts - thank you to all of the team.
06 August 2024
My aunt is a resident. The whole process of moving her in and settling her in was made so easy by the supportive and caring team. From initial enquiry where the senior general manager was so helpful to the actual day itself. Our aunt has settled in well and now is well-established at Barchester Dudwell St Mary Care Home. Her care is superb. Thank you.
26 June 2024
We visited our friend who is a resident at the home. We had a spare hour so we popped in for a surprise visit. As usual, the staff were welcoming and friendly. We were all offered a cup of tea and they found us a lovely spot in the lounge so we could sit and talk to our friend. We left feeling very happy that our dear friend was happy and being so well looked after.
18 March 2024
The staff are very pleasant. They are professional, respectful, kind, and patient. The food is excellent freshly prepared and nutritious. Standards in the home are very high.
27 February 2024
My father had excellent palliative care the staff were very patient with his fussy ways and accommodating and always kept me up to date. I don’t however feel the doctor from local surgery made enough visits and was dismissive.
26 February 2024
It feels slightly weird, reading lots of other glowing reviews of Dudwell St Mary and knowing that although I recognise many elements of other reviews, our experience was hugely out of line with others. I would hope that it was a 'one-off'. Dudwell St Mary has a very nice ambience, great location, the staff are lovely, smiles abound and yet, in our case the care just was not there. Our family group has considerable experience of care and nursing, and a relative recently in other local care home, so our expectations were very realistic. My mother, very elderly and with dementia, went there from care at home. It was initially to be four weeks respite, with the intention that it would become long-term. In the event, we brought her home after one week. There was a catalogue of failings, they were recognised by senior staff at the time, apologised for, but nothing seemed to get better. Effective communication between staff seemed to be almost entirely missing.
31 January 2024
Every single person on the team at Dudwell St Mary was outstandingly caring, from our first day onwards. We couldn’t have asked for more. The team really cared for my father, giving him all the care, attention and support that both he and we needed. I couldn’t recommend the team and facility more highly for those in need of the care that Dudwell St Mary offers.
22 January 2024
Every single member of the team at Dudwell is fantastic. They show so much care and empathy, not only to their residents but to the whole family. We can't praise them highly enough. We took great comfort in knowing that Mum was being taken care of so beautifully.
29 December 2023
Mum needed respite care at short notice, and the management couldn’t have been more helpful at a time of considerable familial stress. On admission, the staff executed their process with considerable care and attention to detail, and we left the home very assured about Mum’s safety and comfort. Throughout her 11-day stay, she was kept comfortable in high-quality surroundings. But most striking was the quality of the staff. Nursing, care, support, estates, admin: everyone we met went out of their way to make Mum’s stay as comfortable as possible, which allowed the family to make the necessary arrangements at home free from worry. It’s invidious to single out staff members for particular praise each was superb. Those who between us we can recall include, excellent senior management; The gentleman in estates; nurses and the lady in care/support and everyone else who made this respite stay so successful.
13 December 2023
I was impressed with the care home's attentive staff and their commitment to residents' well-being. The facilities are clean and appropriate. Communication with the family is excellent and the experience has been positive for all.
28 November 2023
Barchester Dudwell St Mary Care Home was superb in our hour of need. My mum wanted to move out of hospital for her last days of life. Her needs were complex however the staff made huge efforts to understand her care needs and give her the most comfortable, dignified end. Not only was Mum cared for but the staff cared for us too. Nothing was too much trouble. Having a comfortable place to sit, drink tea and discuss care needs was so important after being in an open hospital ward for two weeks. The clinical lead was exceptional, understanding our family's needs for information and providing it in a clear and considered way. The clinical lead and the whole Dudwell St Mary team are the best and we owe them a huge debt of gratitude.
23 November 2023
My mother’s stay at Dudwell St Mary was sadly too short. We moved her from hospital for end-of-life care. From my first phone call to her sad death, everyone was so kind, helpful and could not do enough for my family. This really is a special place, on the top of the ridge in Burwash. Thank you to all the staff - you made a difficult time easier.
21 November 2023
Visited today to see a client I used to care for! The home is very warm and welcoming, staff are always available to help and guide you to where you need to go, refreshments offered and the offer of sitting in a lounge instead of their bedroom, which we took the offer of and was pleasantly surprised with how comfy and homely the area was. To see my ex-client happy and smiling was lovely to see.
20 November 2023
The nursing and care teams looked after my mum at Barchester Dudwell St Mary Care Home for several months. She received genuinely excellent care which I witnessed on many occasions at first-hand. It was refreshing to see such kindness shown to someone, my mum, who could be difficult (she had advanced dementia) and I know Mum grew to be very comfortable in this environment. I could not have wished for more.
01 November 2023
Mum has been very happy living at Dudwell. The staff have been fantastic in helping her to transition to a new way of living. Special shout out to two members of staff on the top floor. She enjoyed the activities and felt safe. She was seen and treated as an individual. Mangement scores relate to an incident specifically.
Latest Reviews for Barchester Dudwell St Mary Care Home
03 March 2025
I am very happy with my Mother's care. The nurses and carers are very helpful and make sure she is comfortable and happy. If I have any thoughts or problems the nurses are always there to listen and advise.
28 January 2025
My mum went into respite just before Christmas and decided very quickly that she would be happy to become a full-time resident. The staff are superb with Mum, they give her the respect and care she deserves and they anticipate her needs rather than just reacting. I had been responsible for all of Mum's care needs and now I can enjoy being a daughter, still assisting Mum as I and she would like me to but I know that Mum is safe and happy whether I'm there or not. Cannot recommend this home enough. Primary needs are met to a very high standard and more than that, the home lives up to the company motto of celebrating life.
20 January 2025
My brother, who was a resident of Barchester Dudwell St Mary Care Home from June 2021 and had severe Alzheimer's, recently passed away there in December 2024 at the age of 86 years. I cannot praise the staff there enough, they cared for him with compassion and understanding as he could be difficult at times. We were welcome to visit him at any time and we would enjoy the musical activities with him, often a live singer. The staff would spend the time to talk to him about his previous hobbies. He had a very pleasant room with lovely views over the countryside - the home itself is in a beautiful setting and we feel we could not have chosen a better place for him to spend his final years.
19 November 2024
My sister has been at Barchester Dudwell St Mary Care Home for over six months, the staff and admin have been fantastic. My sister is very happy and so much better mentally and physically since she arrived. Living at the opposite side of the country, it is great to know she is safe.
21 August 2024
My mother moved into the home in late June when she needed more care and has now become a permanent resident. I am extremely impressed with the home. The most important asset is the staff, both the management and care staff. They are so friendly, caring and welcoming. There is an overall happy atmosphere in the place. The building and facilities are excellent - there is even some air conditioning. There is a full programme of weekly activities, including entertainment and visits from school children. I give everything five stars except for "value for money" as it is so expensive, with an automatic annual increase of at least 5.9% regardless of inflation which seems hard to justify. Having said that, I am so grateful that she is in such a lovely home and send a big thank you to all the wonderful staff who work so hard.
08 August 2024
My father came to Dudwell with complex care needs. The team have treated him with dignity and respect. Our family are so grateful for this, as it has been hard to let Dad go into someone else's care. But we feel at home when we visit and know we can stay as long as we wish. We could not wish for a more perfect place for Dad to be. From the bottom of our hearts - thank you to all of the team.
06 August 2024
My aunt is a resident. The whole process of moving her in and settling her in was made so easy by the supportive and caring team. From initial enquiry where the senior general manager was so helpful to the actual day itself. Our aunt has settled in well and now is well-established at Barchester Dudwell St Mary Care Home. Her care is superb. Thank you.
26 June 2024
We visited our friend who is a resident at the home. We had a spare hour so we popped in for a surprise visit. As usual, the staff were welcoming and friendly. We were all offered a cup of tea and they found us a lovely spot in the lounge so we could sit and talk to our friend. We left feeling very happy that our dear friend was happy and being so well looked after.
18 March 2024
The staff are very pleasant. They are professional, respectful, kind, and patient. The food is excellent freshly prepared and nutritious. Standards in the home are very high.
27 February 2024
My father had excellent palliative care the staff were very patient with his fussy ways and accommodating and always kept me up to date. I don’t however feel the doctor from local surgery made enough visits and was dismissive.
26 February 2024
It feels slightly weird, reading lots of other glowing reviews of Dudwell St Mary and knowing that although I recognise many elements of other reviews, our experience was hugely out of line with others. I would hope that it was a 'one-off'. Dudwell St Mary has a very nice ambience, great location, the staff are lovely, smiles abound and yet, in our case the care just was not there. Our family group has considerable experience of care and nursing, and a relative recently in other local care home, so our expectations were very realistic. My mother, very elderly and with dementia, went there from care at home. It was initially to be four weeks respite, with the intention that it would become long-term. In the event, we brought her home after one week. There was a catalogue of failings, they were recognised by senior staff at the time, apologised for, but nothing seemed to get better. Effective communication between staff seemed to be almost entirely missing.
31 January 2024
Every single person on the team at Dudwell St Mary was outstandingly caring, from our first day onwards. We couldn’t have asked for more. The team really cared for my father, giving him all the care, attention and support that both he and we needed. I couldn’t recommend the team and facility more highly for those in need of the care that Dudwell St Mary offers.
22 January 2024
Every single member of the team at Dudwell is fantastic. They show so much care and empathy, not only to their residents but to the whole family. We can't praise them highly enough. We took great comfort in knowing that Mum was being taken care of so beautifully.
29 December 2023
Mum needed respite care at short notice, and the management couldn’t have been more helpful at a time of considerable familial stress. On admission, the staff executed their process with considerable care and attention to detail, and we left the home very assured about Mum’s safety and comfort. Throughout her 11-day stay, she was kept comfortable in high-quality surroundings. But most striking was the quality of the staff. Nursing, care, support, estates, admin: everyone we met went out of their way to make Mum’s stay as comfortable as possible, which allowed the family to make the necessary arrangements at home free from worry. It’s invidious to single out staff members for particular praise each was superb. Those who between us we can recall include, excellent senior management; The gentleman in estates; nurses and the lady in care/support and everyone else who made this respite stay so successful.
13 December 2023
I was impressed with the care home's attentive staff and their commitment to residents' well-being. The facilities are clean and appropriate. Communication with the family is excellent and the experience has been positive for all.
28 November 2023
Barchester Dudwell St Mary Care Home was superb in our hour of need. My mum wanted to move out of hospital for her last days of life. Her needs were complex however the staff made huge efforts to understand her care needs and give her the most comfortable, dignified end. Not only was Mum cared for but the staff cared for us too. Nothing was too much trouble. Having a comfortable place to sit, drink tea and discuss care needs was so important after being in an open hospital ward for two weeks. The clinical lead was exceptional, understanding our family's needs for information and providing it in a clear and considered way. The clinical lead and the whole Dudwell St Mary team are the best and we owe them a huge debt of gratitude.
23 November 2023
My mother’s stay at Dudwell St Mary was sadly too short. We moved her from hospital for end-of-life care. From my first phone call to her sad death, everyone was so kind, helpful and could not do enough for my family. This really is a special place, on the top of the ridge in Burwash. Thank you to all the staff - you made a difficult time easier.
21 November 2023
Visited today to see a client I used to care for! The home is very warm and welcoming, staff are always available to help and guide you to where you need to go, refreshments offered and the offer of sitting in a lounge instead of their bedroom, which we took the offer of and was pleasantly surprised with how comfy and homely the area was. To see my ex-client happy and smiling was lovely to see.
20 November 2023
The nursing and care teams looked after my mum at Barchester Dudwell St Mary Care Home for several months. She received genuinely excellent care which I witnessed on many occasions at first-hand. It was refreshing to see such kindness shown to someone, my mum, who could be difficult (she had advanced dementia) and I know Mum grew to be very comfortable in this environment. I could not have wished for more.
01 November 2023
Mum has been very happy living at Dudwell. The staff have been fantastic in helping her to transition to a new way of living. Special shout out to two members of staff on the top floor. She enjoyed the activities and felt safe. She was seen and treated as an individual. Mangement scores relate to an incident specifically.