Submit a Review for Hailsham House Care Home
New Road, Hellingly, Hailsham, BN27 4EW
View Full Details of Hailsham House Care HomeLatest Reviews for Hailsham House Care Home
18 March 2025
The care my husband received was excellent and the last few days before he died the staff were so kind and thoughtful to us his family. They were always looking after his needs and we could not fault the staff.
28 January 2025
Helpful staff, especially the deputy manager, who stepped in last minute to take a meeting whilst another member of staff was ill. Any issues raised, have been listened to and were resolved promptly. Good communication throughout.
16 January 2025
The staff always go the extra mile. Today is Christmas Eve and one member of staff was cleaning the lounge, she was hoovering around the residents, interacting with them. Stopping to tie shoelaces and noticed a spill. Chatting to residents about their grandchildren and reassuring a new resident. Overall, the staff have made Christmas extra special. Thank you.
03 December 2024
The home is very welcoming with a calm atmosphere. My husband is cared for and loved by the staff who are always approachable which is a great comfort to me.
22 November 2024
I am very satisfied with the care my friend has received from the all staff at Hailsham House. Her health has greatly improved and zest for life has been restored. I would like to give highest praise for the work that the wellbeing team do, from daily activities and trips out to social shindigs. I have enjoyed joining resident with her family at many fantastic events that have been great fun and given enrichment to all involved. Thank you
19 November 2024
Since Aurem Care took over, many major improvements have taken place. In facilities and staff improvements.
13 November 2024
My husband has settled in very well to Hailsham house. All the staff go above and beyond to help my husband. His room is clean, and his laundry is always folded neatly and put away. The ladies on reception are always helpful and are lovely. The food is OK, some days better than others. It is a shame that the minibus has gone, it has had a real effect on the staff and residents.
13 November 2024
My mum is very happy at Hailsham House and appreciates her care in her later years. As daughter and deputy for my mum, I like the relaxed nature of mum's care combined with closer attention if there is a problem and we feel nursing care is very good. We are getting to grips with the change in admin and are generally happy so we can ensure mum is happy and we also have the information we need to complete our official duties as deputies (me and my brother).
13 November 2024
The staff are always friendly and welcoming. My mum's younger self would not have chosen to end up in a nursing home. However, she is very happy here and is very well cared for. I have seen a steady improvement, over the years, since she first entered Hailsham House. Communication, from Hailsham House, is starting to improve.
06 November 2024
My husband was only in Hailsham House for three months but my family and I were happy that he was cared for and that he seemed happy, although he was deteriorating quickly. The carers knew all of our names (8 members) and as we were local, most members popped in for a short while every day. There was always a smile to greet us and they knew everybody's names and we knew theirs. Although my husband hardly eat a meal, they all looked very appetizing. Overall we were glad that we chose this nursing home.
04 October 2024
Dad was sent to Hailsham on discharge from the hospital; medically fit, but living with dementia. Five weeks later Dad was emergency transferred to the hospital, severely dehydrated and with dangerously low blood pressure, despite being on 1-2-1 care at Hailsham. He was much sicker than when he'd first gone to hospital and wasn't expected to survive. Six hours after being admitted to hospital Dad was much brighter. I raised concerns with management who took 4.5mths to provide a less than satisfactory response. Virtually no effort was made to encourage any form of mental stimulation to Dad or so far as we could see to anyone else in the lounge. GP consultations were routinely done virtually rather than face to face which I doubt is best practice. I suspect doubling medication, relying on staff to report Dad's condition, contributed to his rapid decline. Records in the home were inaccurate (have proof). Had they been accurate they should have highlighted Dad's condition and the need for intervention.
11 June 2024
The staff at Hailsham House are caring, kind and professional. My dad really enjoys his respite stays here. They are friendly and patient and nothing is too much. We spent a long time looking for the right place for Dad, and we are really happy to have found Hailsham house. Thank you.
07 June 2024
I was very pleased with the care my uncle received for two weeks of respite. I felt he was well looked after in a very professional way, within an excellent environment. Hopefully, we can make this a regular arrangement. I had peace of mind and was able to relax, knowing he was being taken of and looked after properly.
07 June 2024
I would like to say a massive thank you from the management to all the staff on Willow unit at Hailsham House I was taken into hospital suddenly and Hailsham House went above and beyond to get my wife into respite care I cannot be more thankful and grateful for the way the staff cared for my wife and left a massive impression on my wife that she would go back again for respite care when needed.
17 May 2024
I recently visited my brother for the first time in his new care home; Hailsham Care Home and I received a very warm and friendly greeting from all the staff I met. The staff were kind and compassionate, Taking exceptional care of my brother. The staff were all professional, attentive, and courteous. My brother's bed faces the garden and trees. I was kindly offered a cup of tea and was most welcome after a long journey.
18 March 2024
I would like to take the opportunity to thank one member of staff in particular and all staff members that made February 14th (Valentine's Day) so special. My wife is unable to comprehend what's happening, but it was still a joy be spend some extra time with her room on this special occasion. The meal, flowers and the trail of hearts into her room was a nice and uplifting touch. Special thanks to all at Hailsham House!
31 January 2024
The staff in the unit were always warm and welcoming when I visited my dad. They cared for him with kindness and compassion, and did their very best for him. The small lounge where we could go and spend time as a family was so nice. And the kettle indeed was always on. There wasn’t a visit where a cup of tea wasn’t offered. Dad loved the garden too, which is kept immaculate. And there are also lots of activities and events put on which I know he enjoyed. I would just like to say a very big thank you to you all on the unit for everything you did for Dad.
25 January 2024
To all of the team at Hailsham House. I am writing to thank you all for your exceptional care of my father. My dad was with you for 6 months and during that time, I knew he was so well cared for and that you all did everything you could for him. Every single member of your staff was amazing and I am so grateful to them. The care and respect that they offered my father and to us was wonderful. I am so pleased that he came to you. I was so impressed with every aspect of Hailsham House. Thank you all again.
25 January 2024
My mum has been in Hailsham house for 3 years now. She is happy and settled there. They always make me feel welcome and tell me everything going on with Mum's health and wellbeing. The staff are always kind and are really good to talk to and sometimes cry to. I feel supported by them when I get upset. Equally, they are always there to laugh with. I think they are amazing and I wouldn’t want my mum to be anywhere else. A massive thank you to each and everyone of the staff on Willow unit!
03 January 2024
My husband is a resident in the Willow unit, when he arrived in Hailsham House from another care home he was very poorly with a chest infection and lack of good care. Within a short time, he was a different man. I find the care given to my husband is very good, they are all very kind and caring, there is a happy atmosphere in the Willow unit and the activities are amazing, the work put into it is commendable. In Hailsham House, you feel you belong to a family. I am always informed about my husband and what other things are going on.
Latest Reviews for Hailsham House Care Home
18 March 2025
The care my husband received was excellent and the last few days before he died the staff were so kind and thoughtful to us his family. They were always looking after his needs and we could not fault the staff.
28 January 2025
Helpful staff, especially the deputy manager, who stepped in last minute to take a meeting whilst another member of staff was ill. Any issues raised, have been listened to and were resolved promptly. Good communication throughout.
16 January 2025
The staff always go the extra mile. Today is Christmas Eve and one member of staff was cleaning the lounge, she was hoovering around the residents, interacting with them. Stopping to tie shoelaces and noticed a spill. Chatting to residents about their grandchildren and reassuring a new resident. Overall, the staff have made Christmas extra special. Thank you.
03 December 2024
The home is very welcoming with a calm atmosphere. My husband is cared for and loved by the staff who are always approachable which is a great comfort to me.
22 November 2024
I am very satisfied with the care my friend has received from the all staff at Hailsham House. Her health has greatly improved and zest for life has been restored. I would like to give highest praise for the work that the wellbeing team do, from daily activities and trips out to social shindigs. I have enjoyed joining resident with her family at many fantastic events that have been great fun and given enrichment to all involved. Thank you
19 November 2024
Since Aurem Care took over, many major improvements have taken place. In facilities and staff improvements.
13 November 2024
My husband has settled in very well to Hailsham house. All the staff go above and beyond to help my husband. His room is clean, and his laundry is always folded neatly and put away. The ladies on reception are always helpful and are lovely. The food is OK, some days better than others. It is a shame that the minibus has gone, it has had a real effect on the staff and residents.
13 November 2024
My mum is very happy at Hailsham House and appreciates her care in her later years. As daughter and deputy for my mum, I like the relaxed nature of mum's care combined with closer attention if there is a problem and we feel nursing care is very good. We are getting to grips with the change in admin and are generally happy so we can ensure mum is happy and we also have the information we need to complete our official duties as deputies (me and my brother).
13 November 2024
The staff are always friendly and welcoming. My mum's younger self would not have chosen to end up in a nursing home. However, she is very happy here and is very well cared for. I have seen a steady improvement, over the years, since she first entered Hailsham House. Communication, from Hailsham House, is starting to improve.
06 November 2024
My husband was only in Hailsham House for three months but my family and I were happy that he was cared for and that he seemed happy, although he was deteriorating quickly. The carers knew all of our names (8 members) and as we were local, most members popped in for a short while every day. There was always a smile to greet us and they knew everybody's names and we knew theirs. Although my husband hardly eat a meal, they all looked very appetizing. Overall we were glad that we chose this nursing home.
04 October 2024
Dad was sent to Hailsham on discharge from the hospital; medically fit, but living with dementia. Five weeks later Dad was emergency transferred to the hospital, severely dehydrated and with dangerously low blood pressure, despite being on 1-2-1 care at Hailsham. He was much sicker than when he'd first gone to hospital and wasn't expected to survive. Six hours after being admitted to hospital Dad was much brighter. I raised concerns with management who took 4.5mths to provide a less than satisfactory response. Virtually no effort was made to encourage any form of mental stimulation to Dad or so far as we could see to anyone else in the lounge. GP consultations were routinely done virtually rather than face to face which I doubt is best practice. I suspect doubling medication, relying on staff to report Dad's condition, contributed to his rapid decline. Records in the home were inaccurate (have proof). Had they been accurate they should have highlighted Dad's condition and the need for intervention.
11 June 2024
The staff at Hailsham House are caring, kind and professional. My dad really enjoys his respite stays here. They are friendly and patient and nothing is too much. We spent a long time looking for the right place for Dad, and we are really happy to have found Hailsham house. Thank you.
07 June 2024
I was very pleased with the care my uncle received for two weeks of respite. I felt he was well looked after in a very professional way, within an excellent environment. Hopefully, we can make this a regular arrangement. I had peace of mind and was able to relax, knowing he was being taken of and looked after properly.
07 June 2024
I would like to say a massive thank you from the management to all the staff on Willow unit at Hailsham House I was taken into hospital suddenly and Hailsham House went above and beyond to get my wife into respite care I cannot be more thankful and grateful for the way the staff cared for my wife and left a massive impression on my wife that she would go back again for respite care when needed.
17 May 2024
I recently visited my brother for the first time in his new care home; Hailsham Care Home and I received a very warm and friendly greeting from all the staff I met. The staff were kind and compassionate, Taking exceptional care of my brother. The staff were all professional, attentive, and courteous. My brother's bed faces the garden and trees. I was kindly offered a cup of tea and was most welcome after a long journey.
18 March 2024
I would like to take the opportunity to thank one member of staff in particular and all staff members that made February 14th (Valentine's Day) so special. My wife is unable to comprehend what's happening, but it was still a joy be spend some extra time with her room on this special occasion. The meal, flowers and the trail of hearts into her room was a nice and uplifting touch. Special thanks to all at Hailsham House!
31 January 2024
The staff in the unit were always warm and welcoming when I visited my dad. They cared for him with kindness and compassion, and did their very best for him. The small lounge where we could go and spend time as a family was so nice. And the kettle indeed was always on. There wasn’t a visit where a cup of tea wasn’t offered. Dad loved the garden too, which is kept immaculate. And there are also lots of activities and events put on which I know he enjoyed. I would just like to say a very big thank you to you all on the unit for everything you did for Dad.
25 January 2024
To all of the team at Hailsham House. I am writing to thank you all for your exceptional care of my father. My dad was with you for 6 months and during that time, I knew he was so well cared for and that you all did everything you could for him. Every single member of your staff was amazing and I am so grateful to them. The care and respect that they offered my father and to us was wonderful. I am so pleased that he came to you. I was so impressed with every aspect of Hailsham House. Thank you all again.
25 January 2024
My mum has been in Hailsham house for 3 years now. She is happy and settled there. They always make me feel welcome and tell me everything going on with Mum's health and wellbeing. The staff are always kind and are really good to talk to and sometimes cry to. I feel supported by them when I get upset. Equally, they are always there to laugh with. I think they are amazing and I wouldn’t want my mum to be anywhere else. A massive thank you to each and everyone of the staff on Willow unit!
03 January 2024
My husband is a resident in the Willow unit, when he arrived in Hailsham House from another care home he was very poorly with a chest infection and lack of good care. Within a short time, he was a different man. I find the care given to my husband is very good, they are all very kind and caring, there is a happy atmosphere in the Willow unit and the activities are amazing, the work put into it is commendable. In Hailsham House, you feel you belong to a family. I am always informed about my husband and what other things are going on.