Submit a Review for Mulberry House - Specialist Residential & Nursing Care
7 Hollington Park Road, St Leonards-on-Sea, TN38 0SE
View Full Details of Mulberry House - Specialist Residential & Nursing CareLatest Reviews for Mulberry House - Specialist Residential & Nursing Care
21 February 2025
I want to thank you all so much for the super care you provided for Mum in Room 5 Mulberry Hollington Park Road since mid to late 2020. I know you will miss her as much as we will on her passing early today 8th February 2025. Many thanks again for her care and definitely recommend this nursing home.
30 January 2025
Following a stroke last autumn I had to make the very difficult decision to put my husband in a care home. How lucky was I to find Mulberry House so close to home? Sadly he passed away in early January, but in his last three months, he received exceptional care from the staff at Mulberry House. From the cheerful cleaners to the friendly and efficient maintenance team, nothing was too much trouble, but my special thanks go to the care assistants and the nursing staff whose care and compassion I shall be forever grateful for.
25 October 2024
Have always found the carers and administrators at the home to be very helpful and polite. Always attentive to requests or questions. My relative has settled in very well and gets on with most of the carers.
17 October 2024
I can't praise the staff enough at Mulberry House. They have helped me get back from a very bad place and because of the people at Mulberry, I am better and will move to a supported living shared home. I would especially praise the activities staff and admin but all the staff are fantastic at what they do and it's like a family and feels like home.
30 August 2024
My mum has been in Mulberry House for the past few months following a stroke in February this year. Out of all the homes I have visited during the past 6 years of caring for my parents, Mulberry House was above and beyond the best that I have experienced. The team/staff at Mulberry are exceptional - nothing was too much for any of them who carried out their work in a kind, efficient and extremely cheerful manner. They interact with their residents in such a lovely way - it was a joy to watch. Some of the female staff danced and sang, engaging with their clients daily and all the staff entertained them, cared for them, followed them around, cleaned them, fed them, kept them safe and loved - and responded to all the requests quickly (no matter how bizarre they might have been) all with a smile and caring tone. I cannot recommend Mulberry House highly enough - the whole team are absolutely amazing.
11 July 2024
Excellent care, especially the staff who are wonderful. My wife is bedbound but receives all the care she needs. The cleanliness of her rooms is exemplary. She suffers from Alziemers but seems happy in the home in her own little way.
22 March 2024
My mother has been resident with you for nearly four years. She is confined to bed and cannot walk. During this time we have found the staff and management to be supportive, kind and informative to her and us. We are very happy with all the care provided. She feels safe and secure and very happy, which brings us much comfort as we are unable to look after her ourselves due to my disability. Thank you for everything.
24 June 2022
My old mum, who suffered from Alzheimer's, was moved to Mulberry House in February 2022 and she passed away there in June 2022. I cannot speak highly enough of the wonderful staff who cared for her while she was there as I was unable to as I live in the north east. Nothing was too much trouble and they made her last few months happy ones. Carers do not get enough credit, especially those who care for people who are at the end of their lives. These people are truly remarkable and what they do is far more than a job to them. They have my admiration and deepest respect. I will be eternally grateful for what they did for Mum. Thank you so much to you all.
24 August 2020
Mum has been in Mulberry House for 9 months and she is very happy. The staff are wonderful and are always there to help her. Being almost deaf and with dementia, things can be scary for her but the staff always make her feel comfortable and put her first. I can't thank them enough. Being able to visit today for the first time in 5 months has been wonderful. She was so happy.
23 June 2020
My mother stayed at Mulberry as a respite guest for 2 weeks. Due to COVID, we were unable to visit so a very stressful time for the family. All the staff at Mulberry were fantastic during this time. They answered all our concerns with empathy and kept us updated and supported each day whatever time we called them. Mum was very pleased with 'all the lovely staff that have been so kind to me'. Thank you Mulberry, we couldn't have asked for more even though this must be a very stressful time for you all as well.
03 April 2020
My sister has been cared for at Mulberry House for 4-5 months. My sister is always clean and comfortable and well-fed. The staff is cheerful and helpful. They also make visitors welcome.
26 February 2020
Very satisfied with the nursing and care. Sometimes they could do with extra carers at busy times, such as meal times and breaks.
03 January 2020
Mum has been at the home now for over 4 years and overall the care has been good with only a few hiccups. Mum is now receiving palliative care and the level of care has been amazing and committed. I am very thankful for this at this very hard time. Thank you to all staff.
21 October 2019
I am very concerned about my wife's health and safety. The residential home is dirty as are the toilets. My wife's room is also dirty. There aren't any carers in the lounge to assist the residents which puts them in a very dangerous and vulnerable position. The purified food I give to my wife is a very small portion. Mealtimes are irregular. Personal care for my wife is very poor. She often smells of body odour and has dirty clothes on. I have visited lunchtimes and seen her breakfast, untouched, congealing. My wife cannot feed herself and I am so concerned about her health. I take porridge in every day and feed her myself because she has lost so much weight.
16 October 2019
My mother was placed into Mulberry House from her own home one month ago. My mum, my sister, myself and Mum's visitors cannot fault the homely environment within Mulberry. All the staff are wonderful and every patient is treated as if they were their own parent. Mulberry is like a home from home.
16 September 2019
My sister has been in the home for the last few months and the conditions were not ideal then - but my last visit was a disappointment. The lack of enough staff, cleaning and general appearance of the outside and inside of the building has reduced to quite a sad state. My sister needs more one to one time. She thrives on people talking - in turn, she would make more effort herself.
23 July 2019
Reception is welcoming. Staff very polite. All areas kept very clean. Care is quite good. Mum kept quite comfortable, although she has been bedridden for the past eighteen months. Cannot comment on food as mum eats very little. She is unable to take part in activities but does like music in her room. The hairdresser visits and mum receives podiatry care on a regular basis.
02 July 2019
My mother was a resident at Mulberry House for six months and received excellent care and support. The staff were very kind and helpful throughout her stay. Her end of life care was handled with dignity and respect.
15 May 2019
My brother has a very complex care need and is not an easy person to look after, he arrived at Mulberry House with very inadequate records and no personal effects. The assistance manager has been amazing. She has made sure that my brother has had the support and care he needs - sometimes spending whole days on the phone to get it. She had made a massive difference to the quality of care - she's a real champion.
01 January 2019
I was forced to make the difficult decision to put my auntie into a care home. This is a point I had dreaded but the help received from Queen Mary’s was above and beyond. The care and compassion shown to my aunt was as if she was their own relative and they made the process so much easier for me! Her care package was tailored to meet her needs and that was shown to help by how quickly my aunt settled in! From the manager to the care staff to the chef they were so friendly and I cannot thank them enough for all they did for me and my family and most importantly my auntie!
Latest Reviews for Mulberry House - Specialist Residential & Nursing Care
21 February 2025
I want to thank you all so much for the super care you provided for Mum in Room 5 Mulberry Hollington Park Road since mid to late 2020. I know you will miss her as much as we will on her passing early today 8th February 2025. Many thanks again for her care and definitely recommend this nursing home.
30 January 2025
Following a stroke last autumn I had to make the very difficult decision to put my husband in a care home. How lucky was I to find Mulberry House so close to home? Sadly he passed away in early January, but in his last three months, he received exceptional care from the staff at Mulberry House. From the cheerful cleaners to the friendly and efficient maintenance team, nothing was too much trouble, but my special thanks go to the care assistants and the nursing staff whose care and compassion I shall be forever grateful for.
25 October 2024
Have always found the carers and administrators at the home to be very helpful and polite. Always attentive to requests or questions. My relative has settled in very well and gets on with most of the carers.
17 October 2024
I can't praise the staff enough at Mulberry House. They have helped me get back from a very bad place and because of the people at Mulberry, I am better and will move to a supported living shared home. I would especially praise the activities staff and admin but all the staff are fantastic at what they do and it's like a family and feels like home.
30 August 2024
My mum has been in Mulberry House for the past few months following a stroke in February this year. Out of all the homes I have visited during the past 6 years of caring for my parents, Mulberry House was above and beyond the best that I have experienced. The team/staff at Mulberry are exceptional - nothing was too much for any of them who carried out their work in a kind, efficient and extremely cheerful manner. They interact with their residents in such a lovely way - it was a joy to watch. Some of the female staff danced and sang, engaging with their clients daily and all the staff entertained them, cared for them, followed them around, cleaned them, fed them, kept them safe and loved - and responded to all the requests quickly (no matter how bizarre they might have been) all with a smile and caring tone. I cannot recommend Mulberry House highly enough - the whole team are absolutely amazing.
11 July 2024
Excellent care, especially the staff who are wonderful. My wife is bedbound but receives all the care she needs. The cleanliness of her rooms is exemplary. She suffers from Alziemers but seems happy in the home in her own little way.
22 March 2024
My mother has been resident with you for nearly four years. She is confined to bed and cannot walk. During this time we have found the staff and management to be supportive, kind and informative to her and us. We are very happy with all the care provided. She feels safe and secure and very happy, which brings us much comfort as we are unable to look after her ourselves due to my disability. Thank you for everything.
24 June 2022
My old mum, who suffered from Alzheimer's, was moved to Mulberry House in February 2022 and she passed away there in June 2022. I cannot speak highly enough of the wonderful staff who cared for her while she was there as I was unable to as I live in the north east. Nothing was too much trouble and they made her last few months happy ones. Carers do not get enough credit, especially those who care for people who are at the end of their lives. These people are truly remarkable and what they do is far more than a job to them. They have my admiration and deepest respect. I will be eternally grateful for what they did for Mum. Thank you so much to you all.
24 August 2020
Mum has been in Mulberry House for 9 months and she is very happy. The staff are wonderful and are always there to help her. Being almost deaf and with dementia, things can be scary for her but the staff always make her feel comfortable and put her first. I can't thank them enough. Being able to visit today for the first time in 5 months has been wonderful. She was so happy.
23 June 2020
My mother stayed at Mulberry as a respite guest for 2 weeks. Due to COVID, we were unable to visit so a very stressful time for the family. All the staff at Mulberry were fantastic during this time. They answered all our concerns with empathy and kept us updated and supported each day whatever time we called them. Mum was very pleased with 'all the lovely staff that have been so kind to me'. Thank you Mulberry, we couldn't have asked for more even though this must be a very stressful time for you all as well.
03 April 2020
My sister has been cared for at Mulberry House for 4-5 months. My sister is always clean and comfortable and well-fed. The staff is cheerful and helpful. They also make visitors welcome.
26 February 2020
Very satisfied with the nursing and care. Sometimes they could do with extra carers at busy times, such as meal times and breaks.
03 January 2020
Mum has been at the home now for over 4 years and overall the care has been good with only a few hiccups. Mum is now receiving palliative care and the level of care has been amazing and committed. I am very thankful for this at this very hard time. Thank you to all staff.
21 October 2019
I am very concerned about my wife's health and safety. The residential home is dirty as are the toilets. My wife's room is also dirty. There aren't any carers in the lounge to assist the residents which puts them in a very dangerous and vulnerable position. The purified food I give to my wife is a very small portion. Mealtimes are irregular. Personal care for my wife is very poor. She often smells of body odour and has dirty clothes on. I have visited lunchtimes and seen her breakfast, untouched, congealing. My wife cannot feed herself and I am so concerned about her health. I take porridge in every day and feed her myself because she has lost so much weight.
16 October 2019
My mother was placed into Mulberry House from her own home one month ago. My mum, my sister, myself and Mum's visitors cannot fault the homely environment within Mulberry. All the staff are wonderful and every patient is treated as if they were their own parent. Mulberry is like a home from home.
16 September 2019
My sister has been in the home for the last few months and the conditions were not ideal then - but my last visit was a disappointment. The lack of enough staff, cleaning and general appearance of the outside and inside of the building has reduced to quite a sad state. My sister needs more one to one time. She thrives on people talking - in turn, she would make more effort herself.
23 July 2019
Reception is welcoming. Staff very polite. All areas kept very clean. Care is quite good. Mum kept quite comfortable, although she has been bedridden for the past eighteen months. Cannot comment on food as mum eats very little. She is unable to take part in activities but does like music in her room. The hairdresser visits and mum receives podiatry care on a regular basis.
02 July 2019
My mother was a resident at Mulberry House for six months and received excellent care and support. The staff were very kind and helpful throughout her stay. Her end of life care was handled with dignity and respect.
15 May 2019
My brother has a very complex care need and is not an easy person to look after, he arrived at Mulberry House with very inadequate records and no personal effects. The assistance manager has been amazing. She has made sure that my brother has had the support and care he needs - sometimes spending whole days on the phone to get it. She had made a massive difference to the quality of care - she's a real champion.
01 January 2019
I was forced to make the difficult decision to put my auntie into a care home. This is a point I had dreaded but the help received from Queen Mary’s was above and beyond. The care and compassion shown to my aunt was as if she was their own relative and they made the process so much easier for me! Her care package was tailored to meet her needs and that was shown to help by how quickly my aunt settled in! From the manager to the care staff to the chef they were so friendly and I cannot thank them enough for all they did for me and my family and most importantly my auntie!