Submit a Review for Palm Court Nursing Home
13-19 Prideaux Road, Eastbourne, BN21 2ND
View Full Details of Palm Court Nursing HomeLatest Reviews for Palm Court Nursing Home
22 January 2025
My husband has been a resident since May 2024. He doesn't understand where he is so I cannot comment on his behalf. I am happy with the Home and the level of care he is receiving but I think more could be done to make Palm Court Nursing Home more of a "home" rather than an establishment. For example, the TV is far too small for an elderly person who sits in front of it for the entire day to be able to watch in comfort. The Lounge is very basic and could do with being made more cosy, for example having plants, modern furniture and more pictures.
22 January 2025
My mum has been resident for almost 5 months. She says she feels safe there, which is our main priority. I have noticed her speech/communication has deteriorated, could be her general condition or that she doesn't interact with many people anymore. Mum is kept clean, her hair is always brushed and her nails are even painted sometimes. I know they have a singer and activities going on, with a view to taking residents out from time to time. Staff are very friendly and let me visit anytime and nothing is a problem. They held a lovely Christmas party for residents and family too. My only slight concern is sometimes food is left to go cold and not re-heated if residents don't eat it straight away but I think this is likely due to levels of dementia. Overall, I'm very happy with the level of care given.
12 January 2025
Very pleased with the overall running of the home. Cleanliness is excellent. The staff are polite and very helpful. Do not know much about activities. General care for residents is very good.
30 December 2024
I think staff and management are excellent, very friendly and helpful. I would definitely recommend the home.
05 December 2024
Mum is well looked after. Staff are friendly and caring. Food is very good and management listen to concerns and do their best to address them. The home is always warm and they often put on events that relatives can share with their loved ones.
05 December 2024
Very satisfied with Mum's overall care. She always seems very happy. The staff are always pleasant and welcoming. The room is always clean and tidy. Always kept up to date with problems/incidents and any health issues Mum may have. Going forward, extremely pleased but could the minutes of the relatives meeting be emailed regularly.
13 November 2024
Overall I'm happy with Palm Court, there is sometimes issues with clothing having someone else or not having any socks or pants in his drawer but I always try to sort it out on the day. Had a paramedic visit a few weeks ago and I wasn't informed until the next day.
12 November 2024
My mum has been in Palm Court for around 10 months and is doing so much better with the full-time support from the staff who are all very caring. Mum loves the food and is eating so much better than before.
01 February 2023
There is a fairly new manager who is very welcoming, helpful and considerate. She keeps you up to date on everything even on her days off. I can not fault the care my sister-in-law received from all the staff, they all went above and beyond for her in all ways From cooking specific food for her to taking her out for a cigarette. Even picking up gifts in their own time as she was unable to get out. She was very happy there in her last few years, wouldn't of wanted her anywhere else.
27 August 2022
The nursing home is very clean and bright. My mum's room is very spacious. The staff are always very pleasant upon arrival and during my visit and informative if I have any questions. My mum always looks well looked after and presentable The staff were very hospitable allowing the family to attend together when it was my mum's birthday this month All in all, am very pleased with this nursing home
15 August 2022
My dad has many different conditions, which means he has very complex care needs. He was admitted to Palm Court after a prolonged hospital stay. The staff have been unfailingly kind and attentive both to dad and to me when I visit. The nurses take time to keep me informed and talk through his treatment. I’m truly astonished at how much dad has improved under their care. He is now eating and drinking unaided and much more alert, able to hold a conversation. They gave us some precious extra time together, and I’m forever grateful.
15 August 2022
My husband was admitted to Palm Court after a long stay in hospital and it was lovely for him to have his own pleasant room with a garden outlook. He has improved considerably since being there. The staff are so kind patient and caring towards him and the family.
26 July 2022
My sisters room is a good size so is the lounge. Those are the only two rooms I've seen. The carers are friendly and kind. My sister seems to be well looked after. I think the care is as you would expect.
05 July 2022
Both Mum and Dad lived at Palm Court, for approximately 3 years, after being transferred from another care home. Palm Court was a big improvement on the previous home, social aspect and activities were very good. Dad was always engaged in gardening and out and about in the mini bus. The staff were always prompt in notifying us if there was a problem, be it medical or a need for more items, and always accommodating. There was a management change over a few months ago, and the current manager was extremely empathetic when we lost them both, a few weeks ago. We can't thank the staff enough for all the love and support they showed our parents, especially in their latter weeks. We would recommend the Palm Court Nursing Home to others.
07 February 2022
My mother was transferred to Palm Court with dementia from another nursing home who was not able to care for her with her dementia needs. While she was at Palm Court she complained that the carers sometimes treated her roughly and bossed her. The manager refused to acknowledge that my mother was deaf and could not hear well. This worried me that the manager was not conveying necessary information to the carers. My mother sadly contracted Covid and passed away last week. I have just tried to arrange to collect her possessions and was told by the manager to come in on Wednesday; there were no words of condolence at all and it has left me terribly upset that if she treats grieving relatives like that how does she treat the residents? There are however caring nurses at the home and as the home was closed at the time of my Mother's passing I was unable to visit her and a very kind nurse let me see my mother on a video call - something which was very kind and appreciated. Thank you to that nurse!
18 June 2021
My Aunt was accepted to Palm Court Nursing Home at a critical time in her Alzheimer’s journey when her behaviour caused her to be given notice from a home for dementia sufferers with behavioural problems. Quite frankly, they are a life saviour in taking her in. Instinctively, I liked the ethos of the home, its person-centred approach. This was three years ago and since then the staff have responded to the changing presentation of Alzheimer's in the most amazing way; with care, compassion and love. My Aunt has been very lucky to pass her latter years in such an environment. Led by the manager, every single member of the team, that includes cleaners, chef, and laundry are professional yet personable. The change in my Aunt since her admission is incredible. I knew from the word go that she would flourish and she did. The home is always clean and my Aunt enjoyed the meals, which says a lot as her profession was a cookery teacher.
18 June 2021
This care home is without a doubt outstanding! The manager and her fantastic team cared for my dad and all his needs. There is such a lovely atmosphere when you go to visit too. It is in my view, such a lovely place and I know my dad was extremely happy to make it his home.
25 May 2021
My godmother was a resident in this home for several months, having been transferred from a care home because of her increasing frailty. I was impressed by the care of the staff and the effort to connect to her as a person, even though she had severe dementia. I was always kept fully informed as to her health. The arrangements for visiting under Covid restrictions were well thought out and made interaction with her easy. When she died (peacefully) the manager was very sympathetic and helpful.
08 July 2020
The care and loving attention my Mum has on a daily basis is amazing, all the staff and management are brilliant. Mum couldn't be in a better place, she continues to be in good health at nearly 102 years of age.
11 February 2020
From the lady at the helm and all the team are brilliant, thoughtful and professional and above all caring, you would have a job to find better.
Latest Reviews for Palm Court Nursing Home
22 January 2025
My husband has been a resident since May 2024. He doesn't understand where he is so I cannot comment on his behalf. I am happy with the Home and the level of care he is receiving but I think more could be done to make Palm Court Nursing Home more of a "home" rather than an establishment. For example, the TV is far too small for an elderly person who sits in front of it for the entire day to be able to watch in comfort. The Lounge is very basic and could do with being made more cosy, for example having plants, modern furniture and more pictures.
22 January 2025
My mum has been resident for almost 5 months. She says she feels safe there, which is our main priority. I have noticed her speech/communication has deteriorated, could be her general condition or that she doesn't interact with many people anymore. Mum is kept clean, her hair is always brushed and her nails are even painted sometimes. I know they have a singer and activities going on, with a view to taking residents out from time to time. Staff are very friendly and let me visit anytime and nothing is a problem. They held a lovely Christmas party for residents and family too. My only slight concern is sometimes food is left to go cold and not re-heated if residents don't eat it straight away but I think this is likely due to levels of dementia. Overall, I'm very happy with the level of care given.
12 January 2025
Very pleased with the overall running of the home. Cleanliness is excellent. The staff are polite and very helpful. Do not know much about activities. General care for residents is very good.
30 December 2024
I think staff and management are excellent, very friendly and helpful. I would definitely recommend the home.
05 December 2024
Mum is well looked after. Staff are friendly and caring. Food is very good and management listen to concerns and do their best to address them. The home is always warm and they often put on events that relatives can share with their loved ones.
05 December 2024
Very satisfied with Mum's overall care. She always seems very happy. The staff are always pleasant and welcoming. The room is always clean and tidy. Always kept up to date with problems/incidents and any health issues Mum may have. Going forward, extremely pleased but could the minutes of the relatives meeting be emailed regularly.
13 November 2024
Overall I'm happy with Palm Court, there is sometimes issues with clothing having someone else or not having any socks or pants in his drawer but I always try to sort it out on the day. Had a paramedic visit a few weeks ago and I wasn't informed until the next day.
12 November 2024
My mum has been in Palm Court for around 10 months and is doing so much better with the full-time support from the staff who are all very caring. Mum loves the food and is eating so much better than before.
01 February 2023
There is a fairly new manager who is very welcoming, helpful and considerate. She keeps you up to date on everything even on her days off. I can not fault the care my sister-in-law received from all the staff, they all went above and beyond for her in all ways From cooking specific food for her to taking her out for a cigarette. Even picking up gifts in their own time as she was unable to get out. She was very happy there in her last few years, wouldn't of wanted her anywhere else.
27 August 2022
The nursing home is very clean and bright. My mum's room is very spacious. The staff are always very pleasant upon arrival and during my visit and informative if I have any questions. My mum always looks well looked after and presentable The staff were very hospitable allowing the family to attend together when it was my mum's birthday this month All in all, am very pleased with this nursing home
15 August 2022
My dad has many different conditions, which means he has very complex care needs. He was admitted to Palm Court after a prolonged hospital stay. The staff have been unfailingly kind and attentive both to dad and to me when I visit. The nurses take time to keep me informed and talk through his treatment. I’m truly astonished at how much dad has improved under their care. He is now eating and drinking unaided and much more alert, able to hold a conversation. They gave us some precious extra time together, and I’m forever grateful.
15 August 2022
My husband was admitted to Palm Court after a long stay in hospital and it was lovely for him to have his own pleasant room with a garden outlook. He has improved considerably since being there. The staff are so kind patient and caring towards him and the family.
26 July 2022
My sisters room is a good size so is the lounge. Those are the only two rooms I've seen. The carers are friendly and kind. My sister seems to be well looked after. I think the care is as you would expect.
05 July 2022
Both Mum and Dad lived at Palm Court, for approximately 3 years, after being transferred from another care home. Palm Court was a big improvement on the previous home, social aspect and activities were very good. Dad was always engaged in gardening and out and about in the mini bus. The staff were always prompt in notifying us if there was a problem, be it medical or a need for more items, and always accommodating. There was a management change over a few months ago, and the current manager was extremely empathetic when we lost them both, a few weeks ago. We can't thank the staff enough for all the love and support they showed our parents, especially in their latter weeks. We would recommend the Palm Court Nursing Home to others.
07 February 2022
My mother was transferred to Palm Court with dementia from another nursing home who was not able to care for her with her dementia needs. While she was at Palm Court she complained that the carers sometimes treated her roughly and bossed her. The manager refused to acknowledge that my mother was deaf and could not hear well. This worried me that the manager was not conveying necessary information to the carers. My mother sadly contracted Covid and passed away last week. I have just tried to arrange to collect her possessions and was told by the manager to come in on Wednesday; there were no words of condolence at all and it has left me terribly upset that if she treats grieving relatives like that how does she treat the residents? There are however caring nurses at the home and as the home was closed at the time of my Mother's passing I was unable to visit her and a very kind nurse let me see my mother on a video call - something which was very kind and appreciated. Thank you to that nurse!
18 June 2021
My Aunt was accepted to Palm Court Nursing Home at a critical time in her Alzheimer’s journey when her behaviour caused her to be given notice from a home for dementia sufferers with behavioural problems. Quite frankly, they are a life saviour in taking her in. Instinctively, I liked the ethos of the home, its person-centred approach. This was three years ago and since then the staff have responded to the changing presentation of Alzheimer's in the most amazing way; with care, compassion and love. My Aunt has been very lucky to pass her latter years in such an environment. Led by the manager, every single member of the team, that includes cleaners, chef, and laundry are professional yet personable. The change in my Aunt since her admission is incredible. I knew from the word go that she would flourish and she did. The home is always clean and my Aunt enjoyed the meals, which says a lot as her profession was a cookery teacher.
18 June 2021
This care home is without a doubt outstanding! The manager and her fantastic team cared for my dad and all his needs. There is such a lovely atmosphere when you go to visit too. It is in my view, such a lovely place and I know my dad was extremely happy to make it his home.
25 May 2021
My godmother was a resident in this home for several months, having been transferred from a care home because of her increasing frailty. I was impressed by the care of the staff and the effort to connect to her as a person, even though she had severe dementia. I was always kept fully informed as to her health. The arrangements for visiting under Covid restrictions were well thought out and made interaction with her easy. When she died (peacefully) the manager was very sympathetic and helpful.
08 July 2020
The care and loving attention my Mum has on a daily basis is amazing, all the staff and management are brilliant. Mum couldn't be in a better place, she continues to be in good health at nearly 102 years of age.
11 February 2020
From the lady at the helm and all the team are brilliant, thoughtful and professional and above all caring, you would have a job to find better.