Submit a Review for Ashton House Nursing & Residential Home
Bolnore Road, Haywards Heath, RH16 4BX
View Full Details of Ashton House Nursing & Residential HomeLatest Reviews for Ashton House Nursing & Residential Home
19 March 2025
My husband was at Ashton House Nursing Home from June 2022 until January 2025. During the two and a half years that he was there, I was always made welcome, as were any other visitors he had. I felt he was well cared for and with dignity, kindness and respect. There were several staff changes during my husbands time at Ashton House and all were patient, considerate and caring. If I raised any concerns they were followed up as soon as they could be and I was kept informed of any medical issues by the nurses. I would say that the Nursing Home is run with professionalism and compassion.
18 March 2025
My mother was cared for here,the staff are very caring and helpful .I was very happy with all the facilities but especially all the staff who were really great.Many thanks to Ashton House for looking my lovely mum.
17 March 2025
I would like to comment on my observations over a number of visits to see my brother over a 3 year period. Yes, this comment is for February 2025 but things have not changed in the three years. The food provided is very good (choice & quality) however I have noticed that too much food is often served which results in lots of waste, certainly in my brothers case! To avoid waste and save on food costs, could it be considered to trial a period of smaller portion sizes? Thank you.
21 February 2025
My Grandmother was only at Ashton House for a few months. However, these were the happiest I had seen her in a long while. All staff were, without exception, very kind and accommodating, you could not ask for anymore. Thank you to all at Ashton House.
17 February 2025
Although my husband was with you for a very short time I found his care to be excellent. The accommodation good and the food excellent. The care from carers extremely high.
13 February 2025
Ashton House Nursing & Residential Home were absolutely brilliant. All the carers and staff were fantastic. I can not fault anything at the home. Dad was very happy staying in Ashton House. Dad was always cared for with dignity and respect. I highly recommend Ashton House to anyone looking for a care home for their loved ones.
28 January 2025
Such a lovely welcoming home for my dad. The staff are always happy, kind and caring and nothing is too much trouble.
14 January 2025
As this was our first visit and Mum has only been with you for a couple of weeks we feel we cannot give a full review. However, we were made welcome and impressed with the building, location and the staff were friendly. Mum seemed happy.
13 January 2025
It is difficult to consider value for money when the cost of care is extraordinary for the average person to afford, but one must consider that residential care is 24 hours a day, 7 days a week, every week. I don't think there is anything else in life that represents such a low hourly charge for something so valuable. I believe the Ashton House staff take good care of my mother and by association have given me continued peace from the difficulty of holding down a full-time job whilst being a carer. My ma has dementia and I feel her needs are met with dignity and kindness. My perception is that she is doing as well as possible with the condition she has. I had preconceptions and concerns about immaterial things when I first needed to look at dementia care homes for my ma. Any concerns I had left me very quickly once I had confidence that Ashton House delivers on the things that really matter about residential care, kindness and a good level of professionalism.
11 November 2024
My mother was admitted to Ashton House for palliative care. For the week she was there, passing away on 17th October, she was treated with respect, kindness and empathy by all staff. My mother's family was also treated very kindly at all times. I was very happy for my mother to be at Ashton House as I knew she was well looked after.
27 September 2024
Do not send your loved one here, the standard of care is not good enough. We visited daily, so had a good insight as to how this place is run. Thankfully, we managed to move my dad before he passed away, we'll always be grateful for that. We have reported our concerns.
06 August 2024
My husband has been a resident at Ashton House since October 2019 and has been treated with nothing but kindness, dignity and respect. Even through the Covid experience, the staff and management did their utmost to let us have contact with our loved ones. Now, that all the restrictions are gone, the care of both residents and their families is truly amazing. The residents are very well cared for, and the activities provided are outstanding. Thank you, everyone.
31 July 2024
My dad spent 7 months in the Hazelwood Dementia Unit, until he passed away in July 2024. We originally looked at Ashton for my dad back in February 2023. The registered manager was so helpful and informative at a time when we had the daunting task of trying to work out the best care for my dad. At that stage, my dad's health took a bad turn so he remained under NHS care. But in November 2023, when circumstances changed again, I knew without looking anywhere else that Ashton House was the most appropriate place for my dad. For the 7 months my dad was at the home, he was wonderfully cared for by the carers and nurses. The staff were compassionate, caring, diligent and friendly. All the staff whenever I visited had a welcome smile. I would visit on a weekly basis and my mum would go in daily; we were both welcomed and, for my mum in particular, the staff were so supportive. I am so grateful to Ashton House for caring for my dad.
31 July 2024
I am extremely happy with Ashton House the staff have been 1st class. Caring and so friendly I would recommend this home to anyone that needs superb care. The gardens are beautiful with plenty of space for people and their families all in all I would rate this home as excellent.
03 July 2024
My husband spent eleven days in Ashton House and was happy there. I don't know about value for money as I pay the county council. I wasn't aware of the activities as I was away.
10 June 2024
What a deceptive, neglectful place. Not able to communicate as staff don't care. Pretend to be attentive but leave patients for hours. Not interested in helping, food is appalling. Requests for more palatable food were ignored. Not allowed liquid paracetamol so crushed bitter tablets in water and made to take instead. Disgusted by the aggressive attitude of nursing staff, fight you on every issue raised. No attempt to give alternative food if complain. Lift "brakes down". The manager is aggressive, backs her staff against you. No in-between fresh drinks or snacks. Not allowed to get drinks yourself and no staff around to get them for you. Constant beeping noise, tells you it can't be turned down, beeps very loudly night and day. Don't care if disturbing patients. Attitude arrogant and challenging. TV not working as not tuned in and won't work. I could go on and on. This place needs closing down and new management and employ non-biased staff. Do not subject your relative to this vile and deceptive home.
10 May 2024
My mother was in the home for palliative care for 12 weeks before she passed. All of the staff at the home were friendly, compassionate, conscientious, caring and diligent for her and were equally amazing for the family too. We cannot thank the staff enough for everything that they did. We would rate the care provided as "outstanding."
10 May 2024
I am very impressed with the level of care provided to my partner at Ashton House. Absolutely first class. Nothing is too much trouble for staff. All staff members and care assistants, domestics, team leaders, etc are all equally friendly, efficient and caring. The manager is highly principled in very good standards of care and this is followed down to all staff members providing an excellent service!
23 April 2024
My mum has been at Ashton House since September 2023. During her time there, and my visits to her, we have been treated with respect, kindness and dignity by all the team, who are always smiling and there is always a cheerful atmosphere. They really look after my mum, and despite her communication difficulties, are very attentive and try to engage with her. She smiles a lot with them, so that is testament in itself and makes me happy knowing she is safe and happy. I am always made to feel very welcome when I visit. Thank you for looking after her so well.
04 March 2024
My mother-in-law went to Ashton House last spring, and sadly she passed away on 6/1/24. All the staff at Ashton House were amazing. They really do care about their residents. All the staff are kind, patient, polite, respectful and loving. When I was first greeted by the manager, I knew immediately this was the right place for her. The reception staff are great ambassadors for the house. Always smiling, discreet, kind and friendly. Ashton House was always putting on events and encouraging its residents to join in. I highly recommend this care home.
Latest Reviews for Ashton House Nursing & Residential Home
19 March 2025
My husband was at Ashton House Nursing Home from June 2022 until January 2025. During the two and a half years that he was there, I was always made welcome, as were any other visitors he had. I felt he was well cared for and with dignity, kindness and respect. There were several staff changes during my husbands time at Ashton House and all were patient, considerate and caring. If I raised any concerns they were followed up as soon as they could be and I was kept informed of any medical issues by the nurses. I would say that the Nursing Home is run with professionalism and compassion.
18 March 2025
My mother was cared for here,the staff are very caring and helpful .I was very happy with all the facilities but especially all the staff who were really great.Many thanks to Ashton House for looking my lovely mum.
17 March 2025
I would like to comment on my observations over a number of visits to see my brother over a 3 year period. Yes, this comment is for February 2025 but things have not changed in the three years. The food provided is very good (choice & quality) however I have noticed that too much food is often served which results in lots of waste, certainly in my brothers case! To avoid waste and save on food costs, could it be considered to trial a period of smaller portion sizes? Thank you.
21 February 2025
My Grandmother was only at Ashton House for a few months. However, these were the happiest I had seen her in a long while. All staff were, without exception, very kind and accommodating, you could not ask for anymore. Thank you to all at Ashton House.
17 February 2025
Although my husband was with you for a very short time I found his care to be excellent. The accommodation good and the food excellent. The care from carers extremely high.
13 February 2025
Ashton House Nursing & Residential Home were absolutely brilliant. All the carers and staff were fantastic. I can not fault anything at the home. Dad was very happy staying in Ashton House. Dad was always cared for with dignity and respect. I highly recommend Ashton House to anyone looking for a care home for their loved ones.
28 January 2025
Such a lovely welcoming home for my dad. The staff are always happy, kind and caring and nothing is too much trouble.
14 January 2025
As this was our first visit and Mum has only been with you for a couple of weeks we feel we cannot give a full review. However, we were made welcome and impressed with the building, location and the staff were friendly. Mum seemed happy.
13 January 2025
It is difficult to consider value for money when the cost of care is extraordinary for the average person to afford, but one must consider that residential care is 24 hours a day, 7 days a week, every week. I don't think there is anything else in life that represents such a low hourly charge for something so valuable. I believe the Ashton House staff take good care of my mother and by association have given me continued peace from the difficulty of holding down a full-time job whilst being a carer. My ma has dementia and I feel her needs are met with dignity and kindness. My perception is that she is doing as well as possible with the condition she has. I had preconceptions and concerns about immaterial things when I first needed to look at dementia care homes for my ma. Any concerns I had left me very quickly once I had confidence that Ashton House delivers on the things that really matter about residential care, kindness and a good level of professionalism.
11 November 2024
My mother was admitted to Ashton House for palliative care. For the week she was there, passing away on 17th October, she was treated with respect, kindness and empathy by all staff. My mother's family was also treated very kindly at all times. I was very happy for my mother to be at Ashton House as I knew she was well looked after.
27 September 2024
Do not send your loved one here, the standard of care is not good enough. We visited daily, so had a good insight as to how this place is run. Thankfully, we managed to move my dad before he passed away, we'll always be grateful for that. We have reported our concerns.
06 August 2024
My husband has been a resident at Ashton House since October 2019 and has been treated with nothing but kindness, dignity and respect. Even through the Covid experience, the staff and management did their utmost to let us have contact with our loved ones. Now, that all the restrictions are gone, the care of both residents and their families is truly amazing. The residents are very well cared for, and the activities provided are outstanding. Thank you, everyone.
31 July 2024
My dad spent 7 months in the Hazelwood Dementia Unit, until he passed away in July 2024. We originally looked at Ashton for my dad back in February 2023. The registered manager was so helpful and informative at a time when we had the daunting task of trying to work out the best care for my dad. At that stage, my dad's health took a bad turn so he remained under NHS care. But in November 2023, when circumstances changed again, I knew without looking anywhere else that Ashton House was the most appropriate place for my dad. For the 7 months my dad was at the home, he was wonderfully cared for by the carers and nurses. The staff were compassionate, caring, diligent and friendly. All the staff whenever I visited had a welcome smile. I would visit on a weekly basis and my mum would go in daily; we were both welcomed and, for my mum in particular, the staff were so supportive. I am so grateful to Ashton House for caring for my dad.
31 July 2024
I am extremely happy with Ashton House the staff have been 1st class. Caring and so friendly I would recommend this home to anyone that needs superb care. The gardens are beautiful with plenty of space for people and their families all in all I would rate this home as excellent.
03 July 2024
My husband spent eleven days in Ashton House and was happy there. I don't know about value for money as I pay the county council. I wasn't aware of the activities as I was away.
10 June 2024
What a deceptive, neglectful place. Not able to communicate as staff don't care. Pretend to be attentive but leave patients for hours. Not interested in helping, food is appalling. Requests for more palatable food were ignored. Not allowed liquid paracetamol so crushed bitter tablets in water and made to take instead. Disgusted by the aggressive attitude of nursing staff, fight you on every issue raised. No attempt to give alternative food if complain. Lift "brakes down". The manager is aggressive, backs her staff against you. No in-between fresh drinks or snacks. Not allowed to get drinks yourself and no staff around to get them for you. Constant beeping noise, tells you it can't be turned down, beeps very loudly night and day. Don't care if disturbing patients. Attitude arrogant and challenging. TV not working as not tuned in and won't work. I could go on and on. This place needs closing down and new management and employ non-biased staff. Do not subject your relative to this vile and deceptive home.
10 May 2024
My mother was in the home for palliative care for 12 weeks before she passed. All of the staff at the home were friendly, compassionate, conscientious, caring and diligent for her and were equally amazing for the family too. We cannot thank the staff enough for everything that they did. We would rate the care provided as "outstanding."
10 May 2024
I am very impressed with the level of care provided to my partner at Ashton House. Absolutely first class. Nothing is too much trouble for staff. All staff members and care assistants, domestics, team leaders, etc are all equally friendly, efficient and caring. The manager is highly principled in very good standards of care and this is followed down to all staff members providing an excellent service!
23 April 2024
My mum has been at Ashton House since September 2023. During her time there, and my visits to her, we have been treated with respect, kindness and dignity by all the team, who are always smiling and there is always a cheerful atmosphere. They really look after my mum, and despite her communication difficulties, are very attentive and try to engage with her. She smiles a lot with them, so that is testament in itself and makes me happy knowing she is safe and happy. I am always made to feel very welcome when I visit. Thank you for looking after her so well.
04 March 2024
My mother-in-law went to Ashton House last spring, and sadly she passed away on 6/1/24. All the staff at Ashton House were amazing. They really do care about their residents. All the staff are kind, patient, polite, respectful and loving. When I was first greeted by the manager, I knew immediately this was the right place for her. The reception staff are great ambassadors for the house. Always smiling, discreet, kind and friendly. Ashton House was always putting on events and encouraging its residents to join in. I highly recommend this care home.