Firstly I would like to say that nearly without exception all the staff
were lovely. However, there were issues that meant my mother's health
suffered to the point of hospitalisation. Many of her health complaints
were minimised and the record keeping did not appear to reflect what was
happening. Communication between the kitchen and nursing was a bit
hit-and-miss. Where my mother was diabetic. I do truly believe that the
staff cared about my Mother but somehow her needs were not met. A
Safeguarding Incident has been raised and we hope this will bring back
the well-managed home we believed it to be when we placed Mum there.
Latest Reviews for Pinewood Nursing Home
24 July 2023
Firstly I would like to say that nearly without exception all the staff
were lovely. However, there were issues that meant my mother's health
suffered to the point of hospitalisation. Many of her health complaints
were minimised and the record keeping did not appear to reflect what was
happening. Communication between the kitchen and nursing was a bit
hit-and-miss. Where my mother was diabetic. I do truly believe that the
staff cared about my Mother but somehow her needs were not met. A
Safeguarding Incident has been raised and we hope this will bring back
the well-managed home we believed it to be when we placed Mum there.