Submit a Review for Burlington Nursing & Residential Home
109/111 Victoria Drive, Bognor Regis, PO21 2DZ
View Full Details of Burlington Nursing & Residential HomeLatest Reviews for Burlington Nursing & Residential Home
04 February 2025
My father has been a resident in this nursing home since June 2024. Initially, we were not happy with his care, feeling that (A) there were inadequate staff. (B) He was not cared for well. (C) Records on his falls were not recorded correctly. However, we have been pleasantly surprised by his quality of care now. The home itself seems calmer and more controlled. The staff appear less stressed and there are more. My father seems content and happy and his appearance and demeanour have improved. Overall, we are happy with the changes we see.
03 February 2025
My nan has lived at Burlington Nursing & Residential Home for over a year and we are incredibly happy with the care she receives. Since the new management took over, the home has really improved. The carers are kind, engaged and know how to care for each resident as an individual. They make us feel welcome in our visits and there is always someone to chat to should you have any concerns about your relative. When my nan has been unwell, the nursing team have been quick to act and keep us well informed. They also care about ensuring my nan has company and know her needs inside out. The activities have also really improved over the year and we enjoy seeing updates posted to social media of what she has been up to! The activity coordinator is fantastic and very caring. It isn't an easy decision to put your relative into care however Burlington has made this easier by their kind approach and family feel to the home. My nan is very happy here!
13 January 2025
Top team, they are always smiling, great standard of care is given to my mother, she feels safe and trusts the team. The only negative is because they are giving such a great level of care to the residents, they can be a bit slow opening the door!
13 January 2025
Burlington Nursing & Residential Home is a nursing home that I am happy and relaxed to leave my son in their care, knowing he is safe and well and happy. The staff are well-trained and caring and I couldn't ask for more. This is the first year I was happy to leave him at Christmas as I know he will be well looked after on all fronts. A massive thanks to all who work there. Merry Christmas.
24 December 2024
Since arriving at Burlington Nursing & Residential Home, Mum has received a wonderful welcome and attentive care. It inevitably took a little while for Mum to become accustomed to her new home and particularly, the loss of independence that came with it. However, in the short time since Mum arrived, it has been very apparent that the manager sets the tone and it is a very positive, collaborative one in which Mum's care is openly discussed and we feel part of the team ensuring Mum has her needs fully catered for. The wider team at Burlington could not have done more to make her feel at home, encouraging her to decorate her room with personal items and to make that space her own. Importantly, the medical and nursing care has been exemplary and there is always a willingness to accommodate Mum's particular needs, such as getting to church or trips out to the shops when the weather permits. Burlington is a super place where Mum is safe, comfortable and increasingly happy as she continues to settle in.
29 November 2024
My dad is so happy at Burlington Nursing & Residential Home, I could not wish for a better place for him. Since the new manager has taken over the home, the improvement has gone from a 5 to 10 out of 10 plus in all aspects. The food is so good and my dad, albeit he has dementia and was a very fussy eater, absolutely eats everything now. The staff are very welcoming, polite and caring to all residents and family who visit. I hope all this continues for the future.
25 October 2024
I cannot say enough about this care home. It is like a home from home. I was so worried about my mum having to go into a nursing home but she has been at Burlington Nursing & Residential Home for eleven months now and gets such wonderful care. The carers are second to none and know how to cope with residents' different needs so well. The management team, kitchen staff (lovely food), housekeeping and maintenance are brilliant too. You are made to feel very welcome when visiting and are always able to speak to the manager or assistant manager. My mum is very happy here.
13 September 2023
The care at this home is disgusting. My ex-partner was there from December 2022 forward to the 1st of September 2023. He has dementia. He fell down the stairs. My daughter got a phone call to say he was okay. Then got another call to say he had been taken to the hospital my daughter was never told by the home that this had happened. She only found out when she went to see her dad who told her! The paramedics raised safeguarding with CQC about the home and my family were not happy with any of the response from the manager. As a result of all this my daughter got an email to find another home for her dad from the owner. They need shutting down. I wonder how many other things have gone on in this home and been covered up.
Latest Reviews for Burlington Nursing & Residential Home
04 February 2025
My father has been a resident in this nursing home since June 2024. Initially, we were not happy with his care, feeling that (A) there were inadequate staff. (B) He was not cared for well. (C) Records on his falls were not recorded correctly. However, we have been pleasantly surprised by his quality of care now. The home itself seems calmer and more controlled. The staff appear less stressed and there are more. My father seems content and happy and his appearance and demeanour have improved. Overall, we are happy with the changes we see.
03 February 2025
My nan has lived at Burlington Nursing & Residential Home for over a year and we are incredibly happy with the care she receives. Since the new management took over, the home has really improved. The carers are kind, engaged and know how to care for each resident as an individual. They make us feel welcome in our visits and there is always someone to chat to should you have any concerns about your relative. When my nan has been unwell, the nursing team have been quick to act and keep us well informed. They also care about ensuring my nan has company and know her needs inside out. The activities have also really improved over the year and we enjoy seeing updates posted to social media of what she has been up to! The activity coordinator is fantastic and very caring. It isn't an easy decision to put your relative into care however Burlington has made this easier by their kind approach and family feel to the home. My nan is very happy here!
13 January 2025
Top team, they are always smiling, great standard of care is given to my mother, she feels safe and trusts the team. The only negative is because they are giving such a great level of care to the residents, they can be a bit slow opening the door!
13 January 2025
Burlington Nursing & Residential Home is a nursing home that I am happy and relaxed to leave my son in their care, knowing he is safe and well and happy. The staff are well-trained and caring and I couldn't ask for more. This is the first year I was happy to leave him at Christmas as I know he will be well looked after on all fronts. A massive thanks to all who work there. Merry Christmas.
24 December 2024
Since arriving at Burlington Nursing & Residential Home, Mum has received a wonderful welcome and attentive care. It inevitably took a little while for Mum to become accustomed to her new home and particularly, the loss of independence that came with it. However, in the short time since Mum arrived, it has been very apparent that the manager sets the tone and it is a very positive, collaborative one in which Mum's care is openly discussed and we feel part of the team ensuring Mum has her needs fully catered for. The wider team at Burlington could not have done more to make her feel at home, encouraging her to decorate her room with personal items and to make that space her own. Importantly, the medical and nursing care has been exemplary and there is always a willingness to accommodate Mum's particular needs, such as getting to church or trips out to the shops when the weather permits. Burlington is a super place where Mum is safe, comfortable and increasingly happy as she continues to settle in.
29 November 2024
My dad is so happy at Burlington Nursing & Residential Home, I could not wish for a better place for him. Since the new manager has taken over the home, the improvement has gone from a 5 to 10 out of 10 plus in all aspects. The food is so good and my dad, albeit he has dementia and was a very fussy eater, absolutely eats everything now. The staff are very welcoming, polite and caring to all residents and family who visit. I hope all this continues for the future.
25 October 2024
I cannot say enough about this care home. It is like a home from home. I was so worried about my mum having to go into a nursing home but she has been at Burlington Nursing & Residential Home for eleven months now and gets such wonderful care. The carers are second to none and know how to cope with residents' different needs so well. The management team, kitchen staff (lovely food), housekeeping and maintenance are brilliant too. You are made to feel very welcome when visiting and are always able to speak to the manager or assistant manager. My mum is very happy here.
13 September 2023
The care at this home is disgusting. My ex-partner was there from December 2022 forward to the 1st of September 2023. He has dementia. He fell down the stairs. My daughter got a phone call to say he was okay. Then got another call to say he had been taken to the hospital my daughter was never told by the home that this had happened. She only found out when she went to see her dad who told her! The paramedics raised safeguarding with CQC about the home and my family were not happy with any of the response from the manager. As a result of all this my daughter got an email to find another home for her dad from the owner. They need shutting down. I wonder how many other things have gone on in this home and been covered up.