Submit a Review for Walsham Grange Care Home
81 Bacton Road, North Walsham, NR28 0DN
View Full Details of Walsham Grange Care HomeLatest Reviews for Walsham Grange Care Home
27 June 2024
It is my first experience of a care home and have a great admiration of Walsham Grange. I and my family have found the care given to my 94-year-old sister is so much more than we ever hoped for. The kindness and care given by all the staff is excellent and we cannot praise them enough.
25 April 2024
Cannot fault Walsham Grange so far. My grandad is so well looked after, the staff always know what is happening with him, always have his best interests at heart, and are chatty, kind, compassionate and thoughtful. Managers are absolutely amazing; this care home is obviously well-led and compassion is at the forefront of what they do. They can’t do more to help the families also. Thank you for everything you do!
26 February 2024
I find the care, consideration, kindness an treatment of my husband very good with kindness shown by all the staff, management seniors, carriers and domestics. This kindness is also shown to me when I'm concerned or feeling upset.
16 November 2023
Always delighted with the care given to my dad. He is treated with respect and all staff are friendly and attentive. We never have any concerns about his care even when we are away from home but know that we will be contacted in an emergency.
16 November 2023
Very happy with the care being given. Just been away and had no concerns or worries. Staff are friendly and always keep us updated. We come in anytime of the day and the room and father are always clean and tidy
14 November 2023
Both my parents are residents and need a high level of support and care. I am very impressed by all the staff who are attentive caring kind and responsive. The home is well-maintained and spotlessly clean. When ever we have questions or concerns the staff are very responsive and collaborative. Would not hesitate to recommend
20 July 2023
The staff at Walsham Grange looked after my Mum so well. She'd lived with us for 18 years but I just couldn't do it at the end. She was poorly and bedridden. She loved it there. She made friends with all the staff, she loved and praised all the nurses. I am sure they genuinely cared for her too. Everyone was kind, friendly and welcoming to us when we visited and I will miss coming over. The food was good and my mum always had what she fancied. Her clothes were well laundered and looked after. Any of my queries were always dealt with quickly and efficiently and I felt a really good system was in operation in the background keeping track of everything that was going on. Records and information are easily found and questions are answered immediately. Thank you for looking after her until the end. We are very grateful.
15 November 2022
Father entered Walsham Grange Care Home a couple of months ago as he needed 24-hour care. I had heard some negative comments over the years about Walsham Grange. However, I was pleasantly surprised. The staff have been very kind and helpful. Food always looks good and liquids are always available for residents. I'm particularly grateful for the activities and company he gets. His personal care has improved vastly since he went in, including a haircut and shave and I have noticed he has a change of clothes regularly. Again, something which was lacking with his previous carers. The room is kept clean and tidy. The building needs some updating but that has already started and I gather is ongoing.
03 May 2022
The interior of the care home could do with some TLC and if that is your priority then maybe this isn't the care home for you. But my experience has been nothing but positive with staff who care and go the 'extra mile' as far as I was able to see. My wife transferred to Walsham Grange after a month in hospital. Her prognosis wasn't good and her dementia had deteriorated during her stay in hospital. She was neglected badly in hospital with no help at mealtimes so lost a lot of weight. The WG staff I had dealings with tried so hard to coax her with small meals and and real efforts with hydration (which the hospital did not). They also acted quickly when it was necessary to call in paramedics and doctors. Sadly my wife passed away earlier this week but thanks to prompt action from the senior carer, my daughter and myself were able to get to her before she finally died. And they made sure a member of staff sat with her until we got there. Thank you is all I have but it is heartfelt.
15 April 2022
My mother went to Walsham Grange on a temporary placement and ended up being there for five weeks whilst awaiting assessment. Initially, I was concerned as it is a little run down in places however I knew what was important was the care my mum received. I have to say I was pleasantly surprised at how lovely the majority of the staff were. Whenever I made a request for something i.e. to book a chiropodist for mum, to have her hair washed etc they always did what I asked. They were also very sweet with my mum as she suffers from dementia and so she was quite distressed a lot of the time and they really did go out of their way to help calm her. As I did not know how long mum would be there for I was regularly contacting the home to help move things along and I’m sure I was a real pain for them but I have to say the support I received from the management and senior team was excellent, and for which I am very grateful. A particular thanks to the manager for helping me get mum home.
24 March 2022
When visiting a relative I found the staff friendly and helpful. But the actual care home I think could do with decorating and the cleanliness was not the best either. I was disgusted with the way she was given her dinner just brought to her and left on her bed.
14 February 2022
My father has bedsores and is unable to feed himself. Not much help seems to be given. Food I know he won't or can't eat is left for him. I have pressed the alarm before when he was choking and no one came before he stopped by himself. I have found him laying on wet bedsheets, because of spilling drink. He can't manage on his own.
20 January 2022
My mum, who has Dementia, has recently been staying in the home for respite care for a few weeks and whilst she seemed settled, I found it very difficult to get through by phone to speak to her as there is only one phone between the residents. My mum has now had to be moved to a different home on a permanent basis and when my sister went to pick her up, my mum was sent out in just her slippers and no socks in freezing weather. She didn’t look as if her hair had been washed and half her things were missing or she had someone else’s, such as her nightwear. I had sent flowers to the home for Christmas which had not been put in her room nor did she leave with them? I think improvement is needed.
05 November 2021
The staff are very helpful and caring.
29 June 2021
I found all of the staff to be pleasant and very helpful. They looked after my father very well.
03 December 2020
My dad, changed care home during the Covid-19 pandemic having not got the care required elsewhere. We can only compare the two homes and Walsham Grange we can't fault, the loving care and attention received was excellent without exception.
12 November 2020
The staff at Walsham Grange are caring for my mother very well. She has settled in extremely well. Obviously coronavirus and all the restrictions have made spending time with her and helping her with daily needs, impossible. Our weekly visits and Skype connections are much appreciated though.
08 July 2019
We came to see our parents today. What a shock I have never seen the entrance in such a disgraceful state. There was half eaten toast in a plant pot, cigarette butts over the floor and rubbish in the other pot near the door. The final straw was that mum and dad hadn’t had a bath for five weeks! This is unbelievable - something needs to be done. It was never like that when the previous manager was there. I will be following this up with their social worker. Not happy.
18 February 2019
Our mother has been at Walsham Grange for the last month following a hospital stay. This is a big step for her to move to residential care and we are extremely impressed with the way she is being looked after. The staff have been very helpful, caring and supportive. Mum has a nice room but is also able to use the sunny dining room, lounge and conservatory. There is now a new team organising varied daily activities which will be great for her. After a lifetime of being very independent Mum has settled in really well and we would happily recommend this home.
23 November 2018
I have always found all staff to be friendly, professional and helpful. The home is always clean and tidy. The food is well prepared, presented well and of a high quality. Most importantly, my mother is happy to be there.
Latest Reviews for Walsham Grange Care Home
27 June 2024
It is my first experience of a care home and have a great admiration of Walsham Grange. I and my family have found the care given to my 94-year-old sister is so much more than we ever hoped for. The kindness and care given by all the staff is excellent and we cannot praise them enough.
25 April 2024
Cannot fault Walsham Grange so far. My grandad is so well looked after, the staff always know what is happening with him, always have his best interests at heart, and are chatty, kind, compassionate and thoughtful. Managers are absolutely amazing; this care home is obviously well-led and compassion is at the forefront of what they do. They can’t do more to help the families also. Thank you for everything you do!
26 February 2024
I find the care, consideration, kindness an treatment of my husband very good with kindness shown by all the staff, management seniors, carriers and domestics. This kindness is also shown to me when I'm concerned or feeling upset.
16 November 2023
Always delighted with the care given to my dad. He is treated with respect and all staff are friendly and attentive. We never have any concerns about his care even when we are away from home but know that we will be contacted in an emergency.
16 November 2023
Very happy with the care being given. Just been away and had no concerns or worries. Staff are friendly and always keep us updated. We come in anytime of the day and the room and father are always clean and tidy
14 November 2023
Both my parents are residents and need a high level of support and care. I am very impressed by all the staff who are attentive caring kind and responsive. The home is well-maintained and spotlessly clean. When ever we have questions or concerns the staff are very responsive and collaborative. Would not hesitate to recommend
20 July 2023
The staff at Walsham Grange looked after my Mum so well. She'd lived with us for 18 years but I just couldn't do it at the end. She was poorly and bedridden. She loved it there. She made friends with all the staff, she loved and praised all the nurses. I am sure they genuinely cared for her too. Everyone was kind, friendly and welcoming to us when we visited and I will miss coming over. The food was good and my mum always had what she fancied. Her clothes were well laundered and looked after. Any of my queries were always dealt with quickly and efficiently and I felt a really good system was in operation in the background keeping track of everything that was going on. Records and information are easily found and questions are answered immediately. Thank you for looking after her until the end. We are very grateful.
15 November 2022
Father entered Walsham Grange Care Home a couple of months ago as he needed 24-hour care. I had heard some negative comments over the years about Walsham Grange. However, I was pleasantly surprised. The staff have been very kind and helpful. Food always looks good and liquids are always available for residents. I'm particularly grateful for the activities and company he gets. His personal care has improved vastly since he went in, including a haircut and shave and I have noticed he has a change of clothes regularly. Again, something which was lacking with his previous carers. The room is kept clean and tidy. The building needs some updating but that has already started and I gather is ongoing.
03 May 2022
The interior of the care home could do with some TLC and if that is your priority then maybe this isn't the care home for you. But my experience has been nothing but positive with staff who care and go the 'extra mile' as far as I was able to see. My wife transferred to Walsham Grange after a month in hospital. Her prognosis wasn't good and her dementia had deteriorated during her stay in hospital. She was neglected badly in hospital with no help at mealtimes so lost a lot of weight. The WG staff I had dealings with tried so hard to coax her with small meals and and real efforts with hydration (which the hospital did not). They also acted quickly when it was necessary to call in paramedics and doctors. Sadly my wife passed away earlier this week but thanks to prompt action from the senior carer, my daughter and myself were able to get to her before she finally died. And they made sure a member of staff sat with her until we got there. Thank you is all I have but it is heartfelt.
15 April 2022
My mother went to Walsham Grange on a temporary placement and ended up being there for five weeks whilst awaiting assessment. Initially, I was concerned as it is a little run down in places however I knew what was important was the care my mum received. I have to say I was pleasantly surprised at how lovely the majority of the staff were. Whenever I made a request for something i.e. to book a chiropodist for mum, to have her hair washed etc they always did what I asked. They were also very sweet with my mum as she suffers from dementia and so she was quite distressed a lot of the time and they really did go out of their way to help calm her. As I did not know how long mum would be there for I was regularly contacting the home to help move things along and I’m sure I was a real pain for them but I have to say the support I received from the management and senior team was excellent, and for which I am very grateful. A particular thanks to the manager for helping me get mum home.
24 March 2022
When visiting a relative I found the staff friendly and helpful. But the actual care home I think could do with decorating and the cleanliness was not the best either. I was disgusted with the way she was given her dinner just brought to her and left on her bed.
14 February 2022
My father has bedsores and is unable to feed himself. Not much help seems to be given. Food I know he won't or can't eat is left for him. I have pressed the alarm before when he was choking and no one came before he stopped by himself. I have found him laying on wet bedsheets, because of spilling drink. He can't manage on his own.
20 January 2022
My mum, who has Dementia, has recently been staying in the home for respite care for a few weeks and whilst she seemed settled, I found it very difficult to get through by phone to speak to her as there is only one phone between the residents. My mum has now had to be moved to a different home on a permanent basis and when my sister went to pick her up, my mum was sent out in just her slippers and no socks in freezing weather. She didn’t look as if her hair had been washed and half her things were missing or she had someone else’s, such as her nightwear. I had sent flowers to the home for Christmas which had not been put in her room nor did she leave with them? I think improvement is needed.
05 November 2021
The staff are very helpful and caring.
29 June 2021
I found all of the staff to be pleasant and very helpful. They looked after my father very well.
03 December 2020
My dad, changed care home during the Covid-19 pandemic having not got the care required elsewhere. We can only compare the two homes and Walsham Grange we can't fault, the loving care and attention received was excellent without exception.
12 November 2020
The staff at Walsham Grange are caring for my mother very well. She has settled in extremely well. Obviously coronavirus and all the restrictions have made spending time with her and helping her with daily needs, impossible. Our weekly visits and Skype connections are much appreciated though.
08 July 2019
We came to see our parents today. What a shock I have never seen the entrance in such a disgraceful state. There was half eaten toast in a plant pot, cigarette butts over the floor and rubbish in the other pot near the door. The final straw was that mum and dad hadn’t had a bath for five weeks! This is unbelievable - something needs to be done. It was never like that when the previous manager was there. I will be following this up with their social worker. Not happy.
18 February 2019
Our mother has been at Walsham Grange for the last month following a hospital stay. This is a big step for her to move to residential care and we are extremely impressed with the way she is being looked after. The staff have been very helpful, caring and supportive. Mum has a nice room but is also able to use the sunny dining room, lounge and conservatory. There is now a new team organising varied daily activities which will be great for her. After a lifetime of being very independent Mum has settled in really well and we would happily recommend this home.
23 November 2018
I have always found all staff to be friendly, professional and helpful. The home is always clean and tidy. The food is well prepared, presented well and of a high quality. Most importantly, my mother is happy to be there.