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270 Unthank Road, Norwich, NR2 2AJ
View Full Details of The HawthornsLatest Reviews for The Hawthorns
12 November 2024
Very helpful staff. The home has a friendly feeling about it. Catering and drinks for residents are of the highest quality. The cleaners are always gong to keep everything tidy. All in all The Hawthorns is run in a professional manner, with a personal touch.
12 August 2024
I required a nursing home for my sister who was dying of pancreatic cancer. My wife found this care home located close to our residence. A neighbouring surgery was another important consideration to enable monitoring of her health. I was stuck by the informality of the home and its homely atmosphere and unlike an institutional set-up that I imagined many homes to provide. The staff were particularly attentive and supportive. Many activities and trips were organised for the residents. My sister made use of the enclosed rear garden and her room was well laid out and bright. The management were very approachable, but my sister was not keen on the food. Generally, a lovely environment for my dying sister.
12 August 2024
Thanks for looking after my mother-in-law. She has received great care from the staff. The rooms are tired with no ensuites and no views. A view of a brick wall is no way to die! All staff have been superb and caring.
21 March 2024
My husband has been in The Hawthorns for one year. Not only is the home spotlessly clean, but the feeling in the home is warm and caring. He was beautifully looked after, and any difficulty was dealt with promptly. The family too was thought about. I am very grateful.
20 September 2023
My brother came to The Hawthorns for end-of-life care on the 7th of August 2023. He was always treated with the utmost dignity and respect. The care and support given to him and our family was outstanding. He was always kept clean and was thoroughly spoilt in his last weeks of life. His room was clean and comfortable. The manager gave us a warm welcome every time we visited and nothing was too much trouble. I can thoroughly recommend The Hawthorns, your loved one will be well cared for there.
14 September 2023
I'm the brother of an "end-of-life care" resident at the home. We wish to express our profound thanks to all the staff for the quality of care they displayed, whatever their involvement in the operation of their home. It was notable whenever we were there how everyone helped in the smooth running of the home.
04 July 2023
My mother has been at The Hawthorns for a number of years. The staff are always kind and nice. She is so pleased with her room's redecoration.
26 June 2023
Exceptional standard of continuing care for my father. The staff are diligent, caring and appear happy in their work. My father always looks clean and well presented and I'm always informed of any health issues. The staff truly get to know their residents as proven recently when my father had to go to hospital and the paramedics praised the staff for their knowledge of my dad's health history. I would thoroughly recommend The Hawthorns Care Home.
10 April 2023
Although the people are caring the building is tired. Maintenance is poor and the management seems unwilling to spend the money on getting professionals in, instead relying on a handyman who does his best but he is not a tradesman.
13 December 2022
No words could express the depth of our family's collective gratitude for the highest quality of care and support consistently extended to our late mother whilst she was a resident at The Hawthorns care home for over five years. Truly a home-from-home - Outstanding!
14 June 2022
My previous experience of residential care was some time ago but I was anxious when it was decided my sister needed respite care (at that stage). Any fears myself and her three daughters had, were soon banished with the extreme kindness of the staff, the welcome she was given and the room allocated. At that time, she was physically weak and emotionally empty. She is now joining in social activities. Within three weeks, it was agreed it was unsafe for her to return home and she wants to stay - a decision we all support. A huge thank you to The Hawthorns.
05 May 2022
I have found the staff at Hawthornes helpful and very pleasant. Foodwise, only porridge every morning - eggs would be a change. I have also noticed drinks are left on the tray - not helped to drink - hence cold tea. Overall, is good. I cannot give a true review on certain conditions, due to covid.
03 May 2022
I was very pleased when my wife was discharged from hospital to The Hawthorns as my own mother was there from 2010 to 2015 and the care she received was excellent. My wife has secondary progressive MS and a multiple of other problems, and having to be hoisted and loss of bowel/bladder etc. She has been there 5 months now and with the help of NHS/continued care. I hope she can remain as she is very happy there. Nothing is too much trouble for the staff and management and they have bent over backwards for her. All in all, an excellent care home in a lovely old house in a beautiful part of Norwich.
08 March 2022
Having recently spent five weeks in the hospital and not allowed any visitors because of covid, I was admitted to The Hawthorns in January 2022, where I was warmly welcomed. The care I am receiving here is quite different to the hospital where the people were shouting out at night and were fighting the nurses with their feet, causing me extreme tension.
24 January 2022
A safe and friendly care home in a time of need for short term care. The friendly and helpful staff make up for the aged interior of the building.
08 November 2021
Our family member was admitted to the Hawthorns care home for palliative/end of life care. The care he received was excellent and we felt very reassured he was being cared for appropriately. The staff were kind, professional and friendly. We would recommend the Hawthornes for this type of care.
23 September 2021
My mother was transferred from the hospital to The Hawthorns for end of life care. She was treated with compassion, dignity and respect. All staff were extremely attentive to her needs and nothing was too much trouble. The staff were also very considerate of my needs in a difficult situation. I was kept fully informed. The home has a quiet relaxed atmosphere. The meals are homecooked with a good variety on offer.
21 July 2021
This is the best care home I know of. Social services said my Mum couldn't spend her own money on the care home of her choice. They told the manager of the Hawthorns not to offer my mum a place and followed that up by saying there was a safeguarding issue, but wouldn't say what it was. The manager of this care home provided my mum with safety and comfort she has never experienced in either her childhood or adulthood. The remainder of Mum's life was spent in quality care, support and dignity. The management, administration and staff of this home are second to none. They provided my mum with a death that was so peaceful that it was barely noticeable, even though I was brushing her hair at the time.
16 November 2020
The manager and staff at The Hawthorns always act in a professional and caring manner. They are always approachable and ready to listen to any concerns and react in an appropriate and timely way. During the pandemic, I have been kept up to date with any procedural changes. In the end, my friend did not wish to have the weekly visits (not wanting to leave his room), but they did try hard to facilitate them.
02 April 2020
CQC rating "Good". Real world rating "Gold"!
Latest Reviews for The Hawthorns
12 November 2024
Very helpful staff. The home has a friendly feeling about it. Catering and drinks for residents are of the highest quality. The cleaners are always gong to keep everything tidy. All in all The Hawthorns is run in a professional manner, with a personal touch.
12 August 2024
I required a nursing home for my sister who was dying of pancreatic cancer. My wife found this care home located close to our residence. A neighbouring surgery was another important consideration to enable monitoring of her health. I was stuck by the informality of the home and its homely atmosphere and unlike an institutional set-up that I imagined many homes to provide. The staff were particularly attentive and supportive. Many activities and trips were organised for the residents. My sister made use of the enclosed rear garden and her room was well laid out and bright. The management were very approachable, but my sister was not keen on the food. Generally, a lovely environment for my dying sister.
12 August 2024
Thanks for looking after my mother-in-law. She has received great care from the staff. The rooms are tired with no ensuites and no views. A view of a brick wall is no way to die! All staff have been superb and caring.
21 March 2024
My husband has been in The Hawthorns for one year. Not only is the home spotlessly clean, but the feeling in the home is warm and caring. He was beautifully looked after, and any difficulty was dealt with promptly. The family too was thought about. I am very grateful.
20 September 2023
My brother came to The Hawthorns for end-of-life care on the 7th of August 2023. He was always treated with the utmost dignity and respect. The care and support given to him and our family was outstanding. He was always kept clean and was thoroughly spoilt in his last weeks of life. His room was clean and comfortable. The manager gave us a warm welcome every time we visited and nothing was too much trouble. I can thoroughly recommend The Hawthorns, your loved one will be well cared for there.
14 September 2023
I'm the brother of an "end-of-life care" resident at the home. We wish to express our profound thanks to all the staff for the quality of care they displayed, whatever their involvement in the operation of their home. It was notable whenever we were there how everyone helped in the smooth running of the home.
04 July 2023
My mother has been at The Hawthorns for a number of years. The staff are always kind and nice. She is so pleased with her room's redecoration.
26 June 2023
Exceptional standard of continuing care for my father. The staff are diligent, caring and appear happy in their work. My father always looks clean and well presented and I'm always informed of any health issues. The staff truly get to know their residents as proven recently when my father had to go to hospital and the paramedics praised the staff for their knowledge of my dad's health history. I would thoroughly recommend The Hawthorns Care Home.
10 April 2023
Although the people are caring the building is tired. Maintenance is poor and the management seems unwilling to spend the money on getting professionals in, instead relying on a handyman who does his best but he is not a tradesman.
13 December 2022
No words could express the depth of our family's collective gratitude for the highest quality of care and support consistently extended to our late mother whilst she was a resident at The Hawthorns care home for over five years. Truly a home-from-home - Outstanding!
14 June 2022
My previous experience of residential care was some time ago but I was anxious when it was decided my sister needed respite care (at that stage). Any fears myself and her three daughters had, were soon banished with the extreme kindness of the staff, the welcome she was given and the room allocated. At that time, she was physically weak and emotionally empty. She is now joining in social activities. Within three weeks, it was agreed it was unsafe for her to return home and she wants to stay - a decision we all support. A huge thank you to The Hawthorns.
05 May 2022
I have found the staff at Hawthornes helpful and very pleasant. Foodwise, only porridge every morning - eggs would be a change. I have also noticed drinks are left on the tray - not helped to drink - hence cold tea. Overall, is good. I cannot give a true review on certain conditions, due to covid.
03 May 2022
I was very pleased when my wife was discharged from hospital to The Hawthorns as my own mother was there from 2010 to 2015 and the care she received was excellent. My wife has secondary progressive MS and a multiple of other problems, and having to be hoisted and loss of bowel/bladder etc. She has been there 5 months now and with the help of NHS/continued care. I hope she can remain as she is very happy there. Nothing is too much trouble for the staff and management and they have bent over backwards for her. All in all, an excellent care home in a lovely old house in a beautiful part of Norwich.
08 March 2022
Having recently spent five weeks in the hospital and not allowed any visitors because of covid, I was admitted to The Hawthorns in January 2022, where I was warmly welcomed. The care I am receiving here is quite different to the hospital where the people were shouting out at night and were fighting the nurses with their feet, causing me extreme tension.
24 January 2022
A safe and friendly care home in a time of need for short term care. The friendly and helpful staff make up for the aged interior of the building.
08 November 2021
Our family member was admitted to the Hawthorns care home for palliative/end of life care. The care he received was excellent and we felt very reassured he was being cared for appropriately. The staff were kind, professional and friendly. We would recommend the Hawthornes for this type of care.
23 September 2021
My mother was transferred from the hospital to The Hawthorns for end of life care. She was treated with compassion, dignity and respect. All staff were extremely attentive to her needs and nothing was too much trouble. The staff were also very considerate of my needs in a difficult situation. I was kept fully informed. The home has a quiet relaxed atmosphere. The meals are homecooked with a good variety on offer.
21 July 2021
This is the best care home I know of. Social services said my Mum couldn't spend her own money on the care home of her choice. They told the manager of the Hawthorns not to offer my mum a place and followed that up by saying there was a safeguarding issue, but wouldn't say what it was. The manager of this care home provided my mum with safety and comfort she has never experienced in either her childhood or adulthood. The remainder of Mum's life was spent in quality care, support and dignity. The management, administration and staff of this home are second to none. They provided my mum with a death that was so peaceful that it was barely noticeable, even though I was brushing her hair at the time.
16 November 2020
The manager and staff at The Hawthorns always act in a professional and caring manner. They are always approachable and ready to listen to any concerns and react in an appropriate and timely way. During the pandemic, I have been kept up to date with any procedural changes. In the end, my friend did not wish to have the weekly visits (not wanting to leave his room), but they did try hard to facilitate them.
02 April 2020
CQC rating "Good". Real world rating "Gold"!