Submit a Review for Woodland Care Home
189 Woodland Road, Hellesdon, Norwich, NR6 5RQ
View Full Details of Woodland Care HomeLatest Reviews for Woodland Care Home
17 October 2024
Mum was discharged from hospital straight to Woodland. Many other homes had turned her down due to concerns about her safety as she was prone to falls. Woodland were happy to take her on and initially provided 24-hour one-to-one care funded by CHC, eventually this was reduced to 12 hours per day and finally withdrawn once Mum had lost her mobility. Throughout this time and beyond the care home staff were extremely diligent and caring towards Mum, ensuring her safety and reporting any issues back to us. Sadly Mum passed away in late September. We asked her many times if she was happy there and she always said yes, the management and staff were all very friendly, approachable and happy to discuss any issues and keep us updated on progress. The home provides good healthy meals, there are plenty of activities on a daily basis, and they take the residents on outings as and when possible. Mum particularly enjoyed her day out at an animal park. We thank them all for all they did for her.
01 July 2024
I am the husband of a resident at Woodland Care Home. My wife has been a resident there for the past 4 years. During this time she has been extremely well cared for and is very happy. The staff are very caring and kind and this care appears to be very well managed. The activities are excellent and the entertainment is most enjoyable.
01 July 2024
I could not have wished for better care than what my wife received, treated with dignity and love. Now she has left us, she is at peace. Thank you all.
05 April 2024
Overall, the standard of care is excellent. The carers really cared, and I felt supported by them as much as they supported my grandma. They treated me kindly and offered reassurance when I was unsure. They understood and had compassion. They did everything possible to make her comfortable both in the life she had with them and when she passed. I didn’t have much contact with the management, and I cannot comment on whether it is good value for money because we didn’t have anything to compare it to; care home costs across the board seem very expensive.
28 December 2023
My husband was only a resident for 3 weeks for continuous care. The staff were all very kind, friendly and attentive to him at all times. His well-being and health improved greatly during his stay.
28 December 2023
I have nothing but praise for Woodlands Care Home. My husband has only been in the home for 6 weeks. The staff treat him like they have known him for years. They are kind, caring, nothing is too much trouble for them all done with a smile! I am involved in all the treatment he has, they tell me all that is going on with him, good or bad. I am very pleased he is in this home as I feel he is safe.
03 November 2023
I was sent to Woodlands Care Home from 13th June 2022 until the 18th of September 2023. Ever since I have been in the care home they have supported me all the way through my stay. They were always there when I needed to talk to them. All the staff are excellent at what they do they care about the residents under their care. They treat you with respect and dignity and they listen to your problems. I would like to say a big thank you to all the day and night staff and management for all your care and support. I recommend this place all the way I will definitely be back when going into respite. Thank you once again to all Woodlands staff.
06 September 2023
The new manager is lovely and has made some lovely changes to the home and the care provided by her and the staff.
14 August 2023
My mum has been at Woodland for 3 months and is thriving since leaving hospital in a very poor state after the trauma of breaking her hip. The staff are kind and respectful and have done their utmost to make Mum feel at home. They are friendly and inclusive and whenever I visit I feel I’m part of a big family. Their activities coordinator is passionate about making her activities room a place for socialising as well as doing activities. My mum is a very sociable person so the activities room has played a big part in helping her heal, make friends, and do well here. We had a few issues personalising Mum’s care initially but the manager and her staff have always listened to our feedback and requests and then put into practice the things we wanted for Mum. Having Mum at Woodland has always felt like a team effort and as a family we appreciate that.
31 May 2023
The staff are very attentive and alert to the needs and welfare of the residents. There is a good degree of treating each resident as an individual. The staff are friendly and very helpful.
13 January 2023
Mum has now been in this care home for two years and care provided has been excellent. Regular updates given on health of Mum when needed, including from the care home doctor. Staff are always friendly - having taken visitors into the home they have remarked how friendly and caring the staff were, from care staff to cleaners/kitchen staff.
09 January 2023
After a stressful time (care home closed down). I asked my husband's social worker to refer him to Woodland Care Home. The day my husband arrived along with myself and my daughter, we all received a truly warm reception from the manager and staff. It was decided by managers a larger room was needed because of his needs. All care is excellent.
15 December 2022
My sister was fast-tracked and funded to a nursing home, and I was very impressed with my viewing apportionment. I got a nice feeling about the place as soon as I went through the front door. Everyone was so friendly, and I got the feeling that my sister would be treated as an individual and she could be someone in her own right. The home was clean and tidy, and the bedrooms were bright and airy too. It's like being home from home. A great place to be.
01 September 2022
My dad has been in Woodland Care Home for respite care for just under two weeks. Although there is a shortage of staff in a lot of care homes, we've found Woodland staff to be caring. The manager is always willing to listen to any concerns and, as a family, we are encouraged to get involved with the social events they have. We are now in discussions to make my dad a resident there as our initial experience has been very positive and most importantly my dad seems happy - please take into account that these views are based on a short stay. We haven't experienced everything.
02 August 2022
I've been a regular visitor to my sister. She is very happy and contented. I've noticed a good improvement in her general health. She's had her teeth sorted out and is always praising how good the staff are. Several relations visited, and we all agree our family members couldn't be anywhere better. There is a very upbeat feel about the whole care home, and always many activities going on. The whole staff are very smiley and helpful.
17 November 2021
I have already written a review but feel the need to write another following Covid. Mum was sent here by the NHS a few years ago following a life-changing stroke, going from being independent to all care from her bed and fed via a tube in her stomach. You hear such bad stories via the press and was naturally worried but over the weeks months and years, I don't think we could have had much better care. In fact, Woodlands fought with me to have my mum stay there and upon reflection, I am truly grateful for this. During Covid we were updated as much as possible, Mother passed in January we were well informed and recommendations were given to me for which I am grateful. Even now I miss going there putting my feet up sitting with Mum and chilling out, a short time there but leaving good memories. I cannot rate the food as Mum didn't eat solids but it looked and smelt awesome.
17 November 2021
My partner became poorly at the beginning of January 2021 and was taken to hospital, which is where he remained until he was moved to Woodlands Care Home in March. When he arrived there, he was very malnourished, had no interest in anything and had lost his spark. Within a couple of weeks, the transformation was amazing. He began to eat, hold a conversation and discovered his sense of humour. The staff are amazing. It was through their caring, consideration and encouragement he has made the progress he has. He is on palliative care and has always been treated with dignity and respect by the staff. I have never seen any unhappy faces when I have been to visit, and nothing is ever too much trouble. He receives the day to day care and support, which he needs in an amazing care home. As his partner, I could not wish for him to be in a better place. Thank you to you all.
17 November 2021
Unfortunately, the care home has really plummeted in the last year. Carers are understaffed and the ones that are, are super underappreciated. Lost a lot of good ones recently. The manager is super rude and unhelpful. Home has lost its medication license, something to think about. Also, the van is no longer available for use, so residents spend a lot of time inside. Shout out to the activities coordinator, always kept Gran busy. Cleaning ladies were a pleasure to talk to. Safe to say we’re glad Gran has now moved after four years, she was getting very depressed.
17 November 2021
Where do I start? When we first went to view the home my sister and I were impressed with the Manageress who since that day has struggled to hold a conversation or even acknowledge any of our family who visits our Mum. The staff turnover is high and at weekends trying to get a member of staff to attend and help Mum to the toilet is really difficult and on numerous occasions, Mum has had an accident. Residents still haven't had their flu jabs and booster jabs, these are elderly vulnerable people. Mum is left in bed fully clothed and regularly misses meals because she is left in bed. Meal portions are small and food/drinks we tell the home Mum doesn't like are still served up. We are in the process of moving our Mum as she has lost weight and feel that due to lack of staff the care is minimal.
11 November 2021
My brothers and I are most grateful to the staff for the caring way in which they looked after our mum during her stay at Woodland. In need of tube feeding, doubly incontinent and at times in some pain the staff did their very best to tend to her needs and make her as comfortable as possible. In normal times she particularly enjoyed the activities and interacting with other residents and in the end, came to call it her 'home'. The fact that Covid was kept at bay for 14 months is a tribute to the dedication of the staff as one can only imagine how impossible and thankless their job was during lockdown. I would not hesitate to recommend this lovely care home.
Latest Reviews for Woodland Care Home
17 October 2024
Mum was discharged from hospital straight to Woodland. Many other homes had turned her down due to concerns about her safety as she was prone to falls. Woodland were happy to take her on and initially provided 24-hour one-to-one care funded by CHC, eventually this was reduced to 12 hours per day and finally withdrawn once Mum had lost her mobility. Throughout this time and beyond the care home staff were extremely diligent and caring towards Mum, ensuring her safety and reporting any issues back to us. Sadly Mum passed away in late September. We asked her many times if she was happy there and she always said yes, the management and staff were all very friendly, approachable and happy to discuss any issues and keep us updated on progress. The home provides good healthy meals, there are plenty of activities on a daily basis, and they take the residents on outings as and when possible. Mum particularly enjoyed her day out at an animal park. We thank them all for all they did for her.
01 July 2024
I am the husband of a resident at Woodland Care Home. My wife has been a resident there for the past 4 years. During this time she has been extremely well cared for and is very happy. The staff are very caring and kind and this care appears to be very well managed. The activities are excellent and the entertainment is most enjoyable.
01 July 2024
I could not have wished for better care than what my wife received, treated with dignity and love. Now she has left us, she is at peace. Thank you all.
05 April 2024
Overall, the standard of care is excellent. The carers really cared, and I felt supported by them as much as they supported my grandma. They treated me kindly and offered reassurance when I was unsure. They understood and had compassion. They did everything possible to make her comfortable both in the life she had with them and when she passed. I didn’t have much contact with the management, and I cannot comment on whether it is good value for money because we didn’t have anything to compare it to; care home costs across the board seem very expensive.
28 December 2023
My husband was only a resident for 3 weeks for continuous care. The staff were all very kind, friendly and attentive to him at all times. His well-being and health improved greatly during his stay.
28 December 2023
I have nothing but praise for Woodlands Care Home. My husband has only been in the home for 6 weeks. The staff treat him like they have known him for years. They are kind, caring, nothing is too much trouble for them all done with a smile! I am involved in all the treatment he has, they tell me all that is going on with him, good or bad. I am very pleased he is in this home as I feel he is safe.
03 November 2023
I was sent to Woodlands Care Home from 13th June 2022 until the 18th of September 2023. Ever since I have been in the care home they have supported me all the way through my stay. They were always there when I needed to talk to them. All the staff are excellent at what they do they care about the residents under their care. They treat you with respect and dignity and they listen to your problems. I would like to say a big thank you to all the day and night staff and management for all your care and support. I recommend this place all the way I will definitely be back when going into respite. Thank you once again to all Woodlands staff.
06 September 2023
The new manager is lovely and has made some lovely changes to the home and the care provided by her and the staff.
14 August 2023
My mum has been at Woodland for 3 months and is thriving since leaving hospital in a very poor state after the trauma of breaking her hip. The staff are kind and respectful and have done their utmost to make Mum feel at home. They are friendly and inclusive and whenever I visit I feel I’m part of a big family. Their activities coordinator is passionate about making her activities room a place for socialising as well as doing activities. My mum is a very sociable person so the activities room has played a big part in helping her heal, make friends, and do well here. We had a few issues personalising Mum’s care initially but the manager and her staff have always listened to our feedback and requests and then put into practice the things we wanted for Mum. Having Mum at Woodland has always felt like a team effort and as a family we appreciate that.
31 May 2023
The staff are very attentive and alert to the needs and welfare of the residents. There is a good degree of treating each resident as an individual. The staff are friendly and very helpful.
13 January 2023
Mum has now been in this care home for two years and care provided has been excellent. Regular updates given on health of Mum when needed, including from the care home doctor. Staff are always friendly - having taken visitors into the home they have remarked how friendly and caring the staff were, from care staff to cleaners/kitchen staff.
09 January 2023
After a stressful time (care home closed down). I asked my husband's social worker to refer him to Woodland Care Home. The day my husband arrived along with myself and my daughter, we all received a truly warm reception from the manager and staff. It was decided by managers a larger room was needed because of his needs. All care is excellent.
15 December 2022
My sister was fast-tracked and funded to a nursing home, and I was very impressed with my viewing apportionment. I got a nice feeling about the place as soon as I went through the front door. Everyone was so friendly, and I got the feeling that my sister would be treated as an individual and she could be someone in her own right. The home was clean and tidy, and the bedrooms were bright and airy too. It's like being home from home. A great place to be.
01 September 2022
My dad has been in Woodland Care Home for respite care for just under two weeks. Although there is a shortage of staff in a lot of care homes, we've found Woodland staff to be caring. The manager is always willing to listen to any concerns and, as a family, we are encouraged to get involved with the social events they have. We are now in discussions to make my dad a resident there as our initial experience has been very positive and most importantly my dad seems happy - please take into account that these views are based on a short stay. We haven't experienced everything.
02 August 2022
I've been a regular visitor to my sister. She is very happy and contented. I've noticed a good improvement in her general health. She's had her teeth sorted out and is always praising how good the staff are. Several relations visited, and we all agree our family members couldn't be anywhere better. There is a very upbeat feel about the whole care home, and always many activities going on. The whole staff are very smiley and helpful.
17 November 2021
I have already written a review but feel the need to write another following Covid. Mum was sent here by the NHS a few years ago following a life-changing stroke, going from being independent to all care from her bed and fed via a tube in her stomach. You hear such bad stories via the press and was naturally worried but over the weeks months and years, I don't think we could have had much better care. In fact, Woodlands fought with me to have my mum stay there and upon reflection, I am truly grateful for this. During Covid we were updated as much as possible, Mother passed in January we were well informed and recommendations were given to me for which I am grateful. Even now I miss going there putting my feet up sitting with Mum and chilling out, a short time there but leaving good memories. I cannot rate the food as Mum didn't eat solids but it looked and smelt awesome.
17 November 2021
My partner became poorly at the beginning of January 2021 and was taken to hospital, which is where he remained until he was moved to Woodlands Care Home in March. When he arrived there, he was very malnourished, had no interest in anything and had lost his spark. Within a couple of weeks, the transformation was amazing. He began to eat, hold a conversation and discovered his sense of humour. The staff are amazing. It was through their caring, consideration and encouragement he has made the progress he has. He is on palliative care and has always been treated with dignity and respect by the staff. I have never seen any unhappy faces when I have been to visit, and nothing is ever too much trouble. He receives the day to day care and support, which he needs in an amazing care home. As his partner, I could not wish for him to be in a better place. Thank you to you all.
17 November 2021
Unfortunately, the care home has really plummeted in the last year. Carers are understaffed and the ones that are, are super underappreciated. Lost a lot of good ones recently. The manager is super rude and unhelpful. Home has lost its medication license, something to think about. Also, the van is no longer available for use, so residents spend a lot of time inside. Shout out to the activities coordinator, always kept Gran busy. Cleaning ladies were a pleasure to talk to. Safe to say we’re glad Gran has now moved after four years, she was getting very depressed.
17 November 2021
Where do I start? When we first went to view the home my sister and I were impressed with the Manageress who since that day has struggled to hold a conversation or even acknowledge any of our family who visits our Mum. The staff turnover is high and at weekends trying to get a member of staff to attend and help Mum to the toilet is really difficult and on numerous occasions, Mum has had an accident. Residents still haven't had their flu jabs and booster jabs, these are elderly vulnerable people. Mum is left in bed fully clothed and regularly misses meals because she is left in bed. Meal portions are small and food/drinks we tell the home Mum doesn't like are still served up. We are in the process of moving our Mum as she has lost weight and feel that due to lack of staff the care is minimal.
11 November 2021
My brothers and I are most grateful to the staff for the caring way in which they looked after our mum during her stay at Woodland. In need of tube feeding, doubly incontinent and at times in some pain the staff did their very best to tend to her needs and make her as comfortable as possible. In normal times she particularly enjoyed the activities and interacting with other residents and in the end, came to call it her 'home'. The fact that Covid was kept at bay for 14 months is a tribute to the dedication of the staff as one can only imagine how impossible and thankless their job was during lockdown. I would not hesitate to recommend this lovely care home.