Submit a Review for Hillside Care Home
20 Kings Hill, Great Cornard, Sudbury, CO10 0EH
View Full Details of Hillside Care HomeLatest Reviews for Hillside Care Home
01 October 2024
The staff at Hillside Home have been so helpful in settling my parents in after they had to leave the bungalow where they had lived for 50 years. This has made the transition so much easier for all concerned than it might have been.
16 September 2024
My ex husband wasn't in Hillside for very long and I wasn't a weekly visitor, so my experience was quite limited. I always found the staff very pleasant and helpful. My ex may not have been the easiest of patients I am not his next of kin anymore, but I would have liked to have seen his hair/beard tidied more often, but he often refused to agree to that. I did it when I could. He is now in another home.
08 May 2024
We had to make the difficult decision to put my nan into Hillside care home for a respite period due to my grandad becoming unwell! The staff and carers at Hillside couldn’t have been more helpful and supportive! They consistently reassured us and my Nan during her stay and the care that my nan received from them was second to none and the support we received from them as a family was fantastic!
26 February 2024
I wish to comment on the staff’s compassion and caring nature concerning my mother and to my brother and myself. They were fantastic from start to the finish and so helpful at a difficult time in making my mum welcome and giving us honest and thoughtful feedback as to how mum was coping. They found my mum’s character to be amusing at times which warms my heart and they’ll all be at the forefront of my memories of Mum spending time with these special people. My mum sadly passed away this week yet still they offer support to me and my family which we are ever grateful. Thanks again team and a pleasure to have met you all.
18 October 2023
My objective is to improve myself so I can return to normal life and make use of a stick for walking and support. They do not supply a specific service to improve mobility, but there are skilled training staff, and my mobility has certainly improved. Likely to need support such as a stick.
29 August 2023
Appalling, friendly at first, the outside areas not in use, I believe for over 2 years but was not told. Constantly asking for my mum to be washed, which she wasn't, constantly asking for air ventilation in her room, ignored. Bad management, did not wash her, no medical plan shown. Avoid! Mum went into respite and died. Some staff ignorant as busy on phones. Please don't put your loved ones in here there are better homes in Sudbury.
25 July 2023
All the staff are friendly, welcoming and kind to me and my mother. My mother is always clean, comfortable and content. The staff went above and beyond for Mum's most recent birthday. They are the best.
21 July 2023
I love how friendly all the staff are and how kind they are to my mum. It always seems so well organised, but it will be nice when it gets a little makeover. The food is also nice I often join the folks at lunchtime and just lately there are some really delicious meals. Social workers liaise with the resident, carer and myself and hopefully, the few things I’d like to change will be implemented
31 March 2023
While my mum was with you she was very happy. She was well looked after by all the staff. She was comfortable and felt at home, we could not ask for more. We are so grateful that Mum was so happy in the final part of her life.
20 March 2023
My mother is well looked after. The staff got to know her quickly which helped her settle in well.
01 November 2022
Hillside Care Home I found a lovely place. Clean and tidy, the staff of carers and kind, helpful, caring and attentive. All in all a nice place, I can rest assured my mum is cared for very well and properly looked after.
10 August 2022
Mum is happy and very well cared at Hillside Care Home. All the staff are friendly and extremely helpful, and have time for all the residents. Management at all levels are very welcoming and happy to be approached with any suggestions.
10 August 2022
I was delighted to find this care home close to where my mother had lived for many years The residents always looked cared for and happy. Although I am sure the staff are worked hard during their shifts, they always come across as being relaxed and happy in what they do. It is a very pleasant home, open and airy, and lovely rooms for the residents to sit and socialise. I am happy in knowing Mother is cared for very well here.
08 August 2022
My mother has been a resident since 2014 and has loved the care and attention she has received. Recently her circumstances have changed, she is now in bed all day and can't go to the lounge anymore for the fun things they do there each day but the team still pops in to see her and listens to her concerns, and makes her feel that she is still a part of the Hillside Family. The staff are very good at keeping us, the family updated with things going on in the Home and also with what's happening with Mum. I just can't praise all the Hillside staff enough, those faces we see and the faces we don't see behind the scenes.
27 July 2022
Mum has been a resident at Hillside since April 2022. The home was highly recommended to me. Mum has settled well here. The staff is fantastic - all appear to be very caring. The room is good, but the general decor of the home appears a little tatty. The quality of food appears poor - this needs to be improved. Activities seem limited and not to the standard advertised. Communication between the home and myself is good. The manager is very approachable. Overall, I am happy with home. I feel mum is safe here and well looked after. The staff are definitely the main asset. If the food and activities were to improve, I would rate Hillside as 10/10.
07 February 2022
I find the care my mother is given is excellent and nothing is too much trouble for the staff. Always helpful and always smiling and putting a smile on my mother's face which means a lot. She is always kept nice and clean and nice and warm and fed well. I would recommend Hillside Care Home to anyone for good care.
04 February 2022
My mother has received excellent care at the Hillside Care Home and on the occasions I have visited. I found the service and the security to be excellent. The staff are helpful, friendly and enthusiastic. I have no concerns about my mothers care.
08 December 2021
The staff at Hillside are extremely caring and my mum seems very happy there. Her room is clean and she is well cared for. Mum always say the staff are lovely and she says the food is excellent - " like a hotel". It has been difficult during Covid as I live far away but the staff are always happy to accommodate phone calls and will always answer any queries I have. My only criticism is that the outside area needs a little TLC before next summer to improve the surroundings for outdoor visits.
31 August 2021
The care that I have witnessed being received by my grandad is of high standards. All the staff always seem welcoming and of a friendly nature.
06 August 2021
In my opinion, a very well run care home with excellent staff and facilities.
Latest Reviews for Hillside Care Home
01 October 2024
The staff at Hillside Home have been so helpful in settling my parents in after they had to leave the bungalow where they had lived for 50 years. This has made the transition so much easier for all concerned than it might have been.
16 September 2024
My ex husband wasn't in Hillside for very long and I wasn't a weekly visitor, so my experience was quite limited. I always found the staff very pleasant and helpful. My ex may not have been the easiest of patients I am not his next of kin anymore, but I would have liked to have seen his hair/beard tidied more often, but he often refused to agree to that. I did it when I could. He is now in another home.
08 May 2024
We had to make the difficult decision to put my nan into Hillside care home for a respite period due to my grandad becoming unwell! The staff and carers at Hillside couldn’t have been more helpful and supportive! They consistently reassured us and my Nan during her stay and the care that my nan received from them was second to none and the support we received from them as a family was fantastic!
26 February 2024
I wish to comment on the staff’s compassion and caring nature concerning my mother and to my brother and myself. They were fantastic from start to the finish and so helpful at a difficult time in making my mum welcome and giving us honest and thoughtful feedback as to how mum was coping. They found my mum’s character to be amusing at times which warms my heart and they’ll all be at the forefront of my memories of Mum spending time with these special people. My mum sadly passed away this week yet still they offer support to me and my family which we are ever grateful. Thanks again team and a pleasure to have met you all.
18 October 2023
My objective is to improve myself so I can return to normal life and make use of a stick for walking and support. They do not supply a specific service to improve mobility, but there are skilled training staff, and my mobility has certainly improved. Likely to need support such as a stick.
29 August 2023
Appalling, friendly at first, the outside areas not in use, I believe for over 2 years but was not told. Constantly asking for my mum to be washed, which she wasn't, constantly asking for air ventilation in her room, ignored. Bad management, did not wash her, no medical plan shown. Avoid! Mum went into respite and died. Some staff ignorant as busy on phones. Please don't put your loved ones in here there are better homes in Sudbury.
25 July 2023
All the staff are friendly, welcoming and kind to me and my mother. My mother is always clean, comfortable and content. The staff went above and beyond for Mum's most recent birthday. They are the best.
21 July 2023
I love how friendly all the staff are and how kind they are to my mum. It always seems so well organised, but it will be nice when it gets a little makeover. The food is also nice I often join the folks at lunchtime and just lately there are some really delicious meals. Social workers liaise with the resident, carer and myself and hopefully, the few things I’d like to change will be implemented
31 March 2023
While my mum was with you she was very happy. She was well looked after by all the staff. She was comfortable and felt at home, we could not ask for more. We are so grateful that Mum was so happy in the final part of her life.
20 March 2023
My mother is well looked after. The staff got to know her quickly which helped her settle in well.
01 November 2022
Hillside Care Home I found a lovely place. Clean and tidy, the staff of carers and kind, helpful, caring and attentive. All in all a nice place, I can rest assured my mum is cared for very well and properly looked after.
10 August 2022
Mum is happy and very well cared at Hillside Care Home. All the staff are friendly and extremely helpful, and have time for all the residents. Management at all levels are very welcoming and happy to be approached with any suggestions.
10 August 2022
I was delighted to find this care home close to where my mother had lived for many years The residents always looked cared for and happy. Although I am sure the staff are worked hard during their shifts, they always come across as being relaxed and happy in what they do. It is a very pleasant home, open and airy, and lovely rooms for the residents to sit and socialise. I am happy in knowing Mother is cared for very well here.
08 August 2022
My mother has been a resident since 2014 and has loved the care and attention she has received. Recently her circumstances have changed, she is now in bed all day and can't go to the lounge anymore for the fun things they do there each day but the team still pops in to see her and listens to her concerns, and makes her feel that she is still a part of the Hillside Family. The staff are very good at keeping us, the family updated with things going on in the Home and also with what's happening with Mum. I just can't praise all the Hillside staff enough, those faces we see and the faces we don't see behind the scenes.
27 July 2022
Mum has been a resident at Hillside since April 2022. The home was highly recommended to me. Mum has settled well here. The staff is fantastic - all appear to be very caring. The room is good, but the general decor of the home appears a little tatty. The quality of food appears poor - this needs to be improved. Activities seem limited and not to the standard advertised. Communication between the home and myself is good. The manager is very approachable. Overall, I am happy with home. I feel mum is safe here and well looked after. The staff are definitely the main asset. If the food and activities were to improve, I would rate Hillside as 10/10.
07 February 2022
I find the care my mother is given is excellent and nothing is too much trouble for the staff. Always helpful and always smiling and putting a smile on my mother's face which means a lot. She is always kept nice and clean and nice and warm and fed well. I would recommend Hillside Care Home to anyone for good care.
04 February 2022
My mother has received excellent care at the Hillside Care Home and on the occasions I have visited. I found the service and the security to be excellent. The staff are helpful, friendly and enthusiastic. I have no concerns about my mothers care.
08 December 2021
The staff at Hillside are extremely caring and my mum seems very happy there. Her room is clean and she is well cared for. Mum always say the staff are lovely and she says the food is excellent - " like a hotel". It has been difficult during Covid as I live far away but the staff are always happy to accommodate phone calls and will always answer any queries I have. My only criticism is that the outside area needs a little TLC before next summer to improve the surroundings for outdoor visits.
31 August 2021
The care that I have witnessed being received by my grandad is of high standards. All the staff always seem welcoming and of a friendly nature.
06 August 2021
In my opinion, a very well run care home with excellent staff and facilities.