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565 Hareclive Road, Hartcliffe, Bristol, BS13 0LU
View Full Details of Urmston HouseLatest Reviews for Urmston House
19 January 2024
A care home like no other with the emphasis on home! My aunt has resided at Urmston House for just over eight years. The level of care and compassion whilst respecting her dignity is second to none. Always met with a warm welcome. The care provided for my aunt and other residents is person-centred with their best interests at the heart of everything. Communication is great and there are no restrictions on visiting hours which has always been reassuring. It’s lovely to have regular meetings and be invited to events to catch up with other families. My aunt is respectfully supported with personal care, to make decisions and in lots of activities within the home and community. The communal area is lovely and bright with a homely and welcoming feel. This is where my aunt likes to spend a lot of her time. Her room has been decorated to her tastes and is kept clean and tidy as with the rest of the home. Lots of healthy food that always looks and smells great! I can't thank the whole team enough for everything they do!
30 May 2023
Absolutely outstanding, such a happy place to be under Urmston House care. I go often unannounced always clean, tidy and all residents seem very content. Cannot fault Urmston House at all. Just wish other care homes would take note, all the regular staff, you are a credit to our family.
19 May 2023
My uncle has been at Urmston House for more than 10 years. As the care home is specifically built for the needs of disabled people, it caterers for him very well whilst still feeling like a home. The main assets are however, the staff and the way its run. I found the care he is given to be excellent. When my uncle's needs changed due to medical issues, new accommodations and equipment were put in place in order for him to stay at the home and be as comfortable as possible.
25 May 2021
My brother has lived at Urmston House since it opened in 2000 and arrived there with others who had lived at another specialist care facility that was closing down. Urmston House was designed specifically for the disability needs of its residents and my brother settled quickly and thrived in his new environment. His skills, confidence and independence grew and have continued to develop over the years. I have always been impressed by the care given to my brother and the way that I am involved with decision making and I am kept informed of any problems or difficulties he has. The management and staffing of Urmston are now exemplary and I cannot thank the staff enough for their kindness and care which extends to genuine concern. A culture of person-centred rather than task centred care underpins and ensures this approach.
24 August 2020
My son has been at Urmston House I think since it has opened (18/19 years) and has been very happy with the staff/activities/food and his room, which is always clean and tidy and smell lovely and fresh when visiting. It is very difficult at the moment because of the virus, my son always greats me with a cuddle but hasn't been able. I have phone calls once or twice a week and I can speak to him, I also have lovely photos which the staff take on their phone and send them to me. Before the lockdown, I could go and see him anytime even at night if I myself couldn't sleep but I never went that far as I am disabled and don't drive anymore. I can remember when my son caught his thumb in his bedroom door and the manager rang me and a new door was fitted the next day with the security springs, he is blind and any bruises on him Urmston House would ring me to let me know how or when it happened. The staff are very caring and patient with my son and I have no problem with any of them.
Latest Reviews for Urmston House
19 January 2024
A care home like no other with the emphasis on home! My aunt has resided at Urmston House for just over eight years. The level of care and compassion whilst respecting her dignity is second to none. Always met with a warm welcome. The care provided for my aunt and other residents is person-centred with their best interests at the heart of everything. Communication is great and there are no restrictions on visiting hours which has always been reassuring. It’s lovely to have regular meetings and be invited to events to catch up with other families. My aunt is respectfully supported with personal care, to make decisions and in lots of activities within the home and community. The communal area is lovely and bright with a homely and welcoming feel. This is where my aunt likes to spend a lot of her time. Her room has been decorated to her tastes and is kept clean and tidy as with the rest of the home. Lots of healthy food that always looks and smells great! I can't thank the whole team enough for everything they do!
30 May 2023
Absolutely outstanding, such a happy place to be under Urmston House care. I go often unannounced always clean, tidy and all residents seem very content. Cannot fault Urmston House at all. Just wish other care homes would take note, all the regular staff, you are a credit to our family.
19 May 2023
My uncle has been at Urmston House for more than 10 years. As the care home is specifically built for the needs of disabled people, it caterers for him very well whilst still feeling like a home. The main assets are however, the staff and the way its run. I found the care he is given to be excellent. When my uncle's needs changed due to medical issues, new accommodations and equipment were put in place in order for him to stay at the home and be as comfortable as possible.
25 May 2021
My brother has lived at Urmston House since it opened in 2000 and arrived there with others who had lived at another specialist care facility that was closing down. Urmston House was designed specifically for the disability needs of its residents and my brother settled quickly and thrived in his new environment. His skills, confidence and independence grew and have continued to develop over the years. I have always been impressed by the care given to my brother and the way that I am involved with decision making and I am kept informed of any problems or difficulties he has. The management and staffing of Urmston are now exemplary and I cannot thank the staff enough for their kindness and care which extends to genuine concern. A culture of person-centred rather than task centred care underpins and ensures this approach.
24 August 2020
My son has been at Urmston House I think since it has opened (18/19 years) and has been very happy with the staff/activities/food and his room, which is always clean and tidy and smell lovely and fresh when visiting. It is very difficult at the moment because of the virus, my son always greats me with a cuddle but hasn't been able. I have phone calls once or twice a week and I can speak to him, I also have lovely photos which the staff take on their phone and send them to me. Before the lockdown, I could go and see him anytime even at night if I myself couldn't sleep but I never went that far as I am disabled and don't drive anymore. I can remember when my son caught his thumb in his bedroom door and the manager rang me and a new door was fitted the next day with the security springs, he is blind and any bruises on him Urmston House would ring me to let me know how or when it happened. The staff are very caring and patient with my son and I have no problem with any of them.