Submit a Review for Westbury Nursing Home & Westbury Garden Suite
Falcondale Road, Westbury-on-Trym, Bristol, BS9 3JH
View Full Details of Westbury Nursing Home & Westbury Garden SuiteLatest Reviews for Westbury Nursing Home & Westbury Garden Suite
24 April 2025
In January my mum had to move to Westbury Gardens from hospital. The transition was very smooth due to excellent communication with the main office carehome Manager. Mum has settled in well and enjoys being here. I've been visiting mum a lot recently since I don't live locally. When I'm not in Bristol, anytime mum needs anything the onsite managers are quick to email me. When I visit, all the carers and managers are very friendly. Everyone has been so nice. Mum also says everyone treats her very well. Mum is not very active so she doesn't join in with the social activities arranged. She does get asked to join but she prefers to rest and watch TV. As I don't live in Bristol, I am so relieved that mum is in safe good hands and is being looked after well. I'm so grateful to all the staff at Westbury Gardens.
13 March 2025
My mother spent a happy 21 months at the Gardens before moving to the Nursing home for the final days of her life. I have previously reviewed the Gardens whose care even when she fell ill remained above and beyond. The nursing home was exceptional in their care of mum and her family. They were professional but also deeply caring. To be told it was an honour to care for mum so sums up their attitude. It made the end of her life as good as it could be. These homes use no agency staff and are willing to do whatever it takes. The homes are both spotless and the residents, even when bedbound, kept spotlessly clean. Thank you to you all.
04 March 2025
My mother has been living in Westbury Garden Suite since November. She has a warm, bright garden room which is always clean and tidy. She loves the activities available, especially singing, and trips out are a highlight for her. Food is excellent and served on welcoming small group tables, and the home has a cozy, comfortable family feel to it. The staff excel in their warmth, compassion and professionalism, really caring for the residents and taking time to get to know them well.
28 January 2025
My mother was extremely well looked after by Westbury Care Home during the Christmas and New Year Holiday. Westbury Care Home provided good entertainment prior to the festive season and after. This is a loved feature of the Home, and many of the residents look forward to the singing which they are able to join in with. Recently pets were brought to the home, so that the residents could enjoy interacting with different animals. The home was beautifully decorated. Two lovely Christmas trees placed so that all could enjoy them. The staff worked very hard over the holiday period giving my mother an enjoyable, comfortable Christmas, even though she was unable to at times, enjoy the lovely community atmosphere, as she is 99 years old, and finds this difficult.
08 November 2024
A truly wonderful home for my mother who has Parkinson's disease and dementia. Staff are so caring, taking their time to get to know all the residents individually and helpful when you have questions. Nursing staff and management have exceptional attention to detail and communication is effective and timely. Everyone is approachable. Whole place is spotless, activities are varied and activity leads go the extra mile. Thank you! I would definitely recommend this lovely home.
22 October 2024
My mother is a fairly new resident at Westbury Care Home. I am so grateful for all the care, kindness and respect that has been shown to her. The home is spotless and the meals are nutritious and tasty. Teatime always has its treats. My mother has just celebrated her 99th birthday. There were banners, balloons and a beautiful cake, all done by the staff. Thank you for the treatment and care she has received from all members of staff. A truly outstanding organisation.
27 September 2024
My Father moved into Westbury Nursing Home after being told he was palliative from hospital. The manager, nurses, carers, cooks, cleaners and entertainment lady were all so lovely in caring for Dad. They were all compassionate, and sympathetic to Dad's needs and requests with dignity, kindness patience and understanding. As a family, we were treated so well with refreshments, quiet space always a welcome smile from staff and a hug if needed and kept up to date with dad's care. We as a family cannot recommend this place enough for the care of your loved one. The nursing home made my dad's last weeks, comfortable with monitoring dad's pain relief and symptoms. Treated Dad with dignity and respect always speaking to Dad directly and honouring his every request, so kind of you all. They looked after Dad and us as a family, with kindness care and compassion, huge thank you from the bottom of our hearts.
10 September 2024
My father moved to Westbury Gardens from Kent, having had a short spell in hospital after a fall at home. The staff were wonderfully supportive as he settled during what was a very difficult time for him. The garden is a lovely, thoughtfully furnished home. With only 20 residents, it's not too big and the overall atmosphere is homely. It has a beautiful garden which is well looked after and is lovely to sit in. Many of the staff have been there for years and there is a good rapport between them. The food is excellent and there is a good range of activities. The staff are all very helpful and communicative and I'm confident my father is being well looked after. It is a very well organised and managed home and we couldn't be happier with our choice.
15 August 2024
We have travelled a long way to visit our mother and were apprehensive as to what kind of nursing home she is in. On arrival, we were so relieved and happy to find such a lovely, cheerful and bright home she is in. We feel content and happy knowing she is in such a caring and good hands. We feel she has settled well, considering how many moves she has made. She enjoys the food and is very pleased with how many times her room is cleaned. We are confident that her time and good care will continue as we've witnessed. Thank you.
08 August 2024
My mother has been in the care home for two years. Initially, she was reluctant to go into care but now she acknowledges it was a great move. The home is a lovely environment and the staff are wonderful. The quality of nursing care is first-class. One of the biggest advantages of being in the home is the level of social interaction. The home recently put on a stage show which involved both residents and staff. It gave my other a real joy and was a truly enjoyable event. Social functions and entertainment are regular events here in the home.
30 July 2024
A delightfully caring, peaceful and harmonious home that gives individual thought to the needs of all residents of the Gardens at the Westbury. In the time that my mum has been there, she has relaxed and flourished and I can always feel confident that she will be safe and well looked after.
04 July 2024
Staff know and understand my aunt well. They adapt their approach as things change. There is currently an activities coordinator, and it is good to have the regular activities that go with that. Staff ring us promptly about my aunt if the need arises. Email could be used more to get information about events and general updates about the home through to residents' families.
07 June 2024
My mum has been in this care home for just two weeks. The treatment and care she has received have been outstanding from all members of staff. We as a family have all said what a wonderful nursing home it is. We are always made welcome when we see Mum and we go at any time. I just can't praise everyone enough for their fantastic care. Well done all.
06 June 2024
My Nan is currently in Westbury Nursing Home and I don't think she could be treated better! The staff are always so friendly when I go in to visit her and I love that I can still have 1-1 time with her. She is the lady who never wanted to leave her last home but since being diagnosed with Dementia, we had to find something more appropriate to help her long term. Knowing she is safe here is such a weight off of the shoulders. Sadly in hospital, she was never rehabilitated so lost most of the strength in her legs but this care home makes her as comfortable as possible and for that I'm so grateful! She has also gained weight back since being here (she was becoming very frail) and the staff are always coming around with meals and cake! The rooms are quite dated but I think this is appropriate for the elderly. Thank you for looking after my Nan and giving her the care that she needs. Our family were admittedly struggling before we found you and we are all at ease now she is happy and safe!
13 October 2023
My brother who was diagnosed with dementia, was a resident for 18 months. I can honestly say he received the very best care, kindness and respect from all the staff that I could ever wish for him. This gave me immense peace of mind knowing he was being so well looked after. All the staff were always supportive, helpful and kind to myself and my husband. Every time we visited we were always supplied with endless tea, cake and biscuits. They came across to us like nothing was too much trouble, always going above and beyond. They also helped celebrate his birthday with banners, balloons and cake of which we all thoroughly enjoyed. In my brother's last days, he received the most amazing end-of-life care that I've ever known, by all the staff. My family and I will forever be eternally grateful. We cannot sing the staff's praises enough, they truly are the most dedicated, committed team. We highly recommend this nursing home to anyone seeking a place for a loved one.
17 August 2022
This is a lovely nursing home, the managers, nurses and care staff, are wonderful. They are kind, respectful, gentle and very patient. The level of care is of an excellent standard and the home is spotless and the cleaners make it sparkle. The food is excellent which is very important to my dad. When it was my parent's 75th wedding anniversary they arranged a meal for them to have together and made such an effort to make their day special, with balloons, banners and a cake. They went above and beyond. I am a registered nurse myself and I looked at a lot of nursing homes. I know quality care when I see it and the Westbury nursing home provided everything we were looking for in a care home for my 94-year-old dad.
04 August 2022
My cousin has been in the Westbury since February 2018. Her continual care is second to none. We are always welcome when we visit. She is always clean, well fed and treated with great dignity. I couldn't be more grateful for her first-class care during lockdown. Due to her deteriorating condition, she can be awkward but the staff are kind, patient and manage a smile. I am so grateful.
14 February 2022
It's home from home! What a wonderful place to be! My Grandmother is so very content at the Westbury Gardens Residential Home and this shows with such positive comments she gives about staff and general care. She has also said the meals throughout the day are hotel standard! If there is anything she ever needs, staff go out out of their way to accommodate this; nothing is ever a problem. The staff are so kind and gentle. Even when they pick up the phone, greet you at the door or even help to set up a Facetime call, they are so friendly. This is heartwarming when you know a loved one is in their care. Thank you for making her so welcome and so well looked after.
25 November 2021
Excellent care. My friend is treated with care and dignity by the whole staff team. Management and support staff, including receptionists and activities organisers, are excellent. My friend's needs are dealt with in a thoughtful and responsive way. They have dealt with the whole covid pandemic most successfully.
25 October 2021
My relative is living in Westbury Gardens Residential Home, which is part of The Westbury. Moving from a much-loved home of his own to residential care during a pandemic was never going to be easy. However, despite all the difficulties, the staff here have been excellent. All the carers, without exception, have been kind and patient, nothing is too much trouble. Communication between the staff and our family is good. The latter being of particular importance over the last year or so. My Dad says himself that he is very well cared for. His room is kept clean and fresh. He says the food is plentiful and of good quality. Dad feels safe and is always happy to return after a trip out. Westbury Gardens has a warm, cheerful feel and we are fortunate to have found such a great place for Dad to call Home.
Latest Reviews for Westbury Nursing Home & Westbury Garden Suite
24 April 2025
In January my mum had to move to Westbury Gardens from hospital. The transition was very smooth due to excellent communication with the main office carehome Manager. Mum has settled in well and enjoys being here. I've been visiting mum a lot recently since I don't live locally. When I'm not in Bristol, anytime mum needs anything the onsite managers are quick to email me. When I visit, all the carers and managers are very friendly. Everyone has been so nice. Mum also says everyone treats her very well. Mum is not very active so she doesn't join in with the social activities arranged. She does get asked to join but she prefers to rest and watch TV. As I don't live in Bristol, I am so relieved that mum is in safe good hands and is being looked after well. I'm so grateful to all the staff at Westbury Gardens.
13 March 2025
My mother spent a happy 21 months at the Gardens before moving to the Nursing home for the final days of her life. I have previously reviewed the Gardens whose care even when she fell ill remained above and beyond. The nursing home was exceptional in their care of mum and her family. They were professional but also deeply caring. To be told it was an honour to care for mum so sums up their attitude. It made the end of her life as good as it could be. These homes use no agency staff and are willing to do whatever it takes. The homes are both spotless and the residents, even when bedbound, kept spotlessly clean. Thank you to you all.
04 March 2025
My mother has been living in Westbury Garden Suite since November. She has a warm, bright garden room which is always clean and tidy. She loves the activities available, especially singing, and trips out are a highlight for her. Food is excellent and served on welcoming small group tables, and the home has a cozy, comfortable family feel to it. The staff excel in their warmth, compassion and professionalism, really caring for the residents and taking time to get to know them well.
28 January 2025
My mother was extremely well looked after by Westbury Care Home during the Christmas and New Year Holiday. Westbury Care Home provided good entertainment prior to the festive season and after. This is a loved feature of the Home, and many of the residents look forward to the singing which they are able to join in with. Recently pets were brought to the home, so that the residents could enjoy interacting with different animals. The home was beautifully decorated. Two lovely Christmas trees placed so that all could enjoy them. The staff worked very hard over the holiday period giving my mother an enjoyable, comfortable Christmas, even though she was unable to at times, enjoy the lovely community atmosphere, as she is 99 years old, and finds this difficult.
08 November 2024
A truly wonderful home for my mother who has Parkinson's disease and dementia. Staff are so caring, taking their time to get to know all the residents individually and helpful when you have questions. Nursing staff and management have exceptional attention to detail and communication is effective and timely. Everyone is approachable. Whole place is spotless, activities are varied and activity leads go the extra mile. Thank you! I would definitely recommend this lovely home.
22 October 2024
My mother is a fairly new resident at Westbury Care Home. I am so grateful for all the care, kindness and respect that has been shown to her. The home is spotless and the meals are nutritious and tasty. Teatime always has its treats. My mother has just celebrated her 99th birthday. There were banners, balloons and a beautiful cake, all done by the staff. Thank you for the treatment and care she has received from all members of staff. A truly outstanding organisation.
27 September 2024
My Father moved into Westbury Nursing Home after being told he was palliative from hospital. The manager, nurses, carers, cooks, cleaners and entertainment lady were all so lovely in caring for Dad. They were all compassionate, and sympathetic to Dad's needs and requests with dignity, kindness patience and understanding. As a family, we were treated so well with refreshments, quiet space always a welcome smile from staff and a hug if needed and kept up to date with dad's care. We as a family cannot recommend this place enough for the care of your loved one. The nursing home made my dad's last weeks, comfortable with monitoring dad's pain relief and symptoms. Treated Dad with dignity and respect always speaking to Dad directly and honouring his every request, so kind of you all. They looked after Dad and us as a family, with kindness care and compassion, huge thank you from the bottom of our hearts.
10 September 2024
My father moved to Westbury Gardens from Kent, having had a short spell in hospital after a fall at home. The staff were wonderfully supportive as he settled during what was a very difficult time for him. The garden is a lovely, thoughtfully furnished home. With only 20 residents, it's not too big and the overall atmosphere is homely. It has a beautiful garden which is well looked after and is lovely to sit in. Many of the staff have been there for years and there is a good rapport between them. The food is excellent and there is a good range of activities. The staff are all very helpful and communicative and I'm confident my father is being well looked after. It is a very well organised and managed home and we couldn't be happier with our choice.
15 August 2024
We have travelled a long way to visit our mother and were apprehensive as to what kind of nursing home she is in. On arrival, we were so relieved and happy to find such a lovely, cheerful and bright home she is in. We feel content and happy knowing she is in such a caring and good hands. We feel she has settled well, considering how many moves she has made. She enjoys the food and is very pleased with how many times her room is cleaned. We are confident that her time and good care will continue as we've witnessed. Thank you.
08 August 2024
My mother has been in the care home for two years. Initially, she was reluctant to go into care but now she acknowledges it was a great move. The home is a lovely environment and the staff are wonderful. The quality of nursing care is first-class. One of the biggest advantages of being in the home is the level of social interaction. The home recently put on a stage show which involved both residents and staff. It gave my other a real joy and was a truly enjoyable event. Social functions and entertainment are regular events here in the home.
30 July 2024
A delightfully caring, peaceful and harmonious home that gives individual thought to the needs of all residents of the Gardens at the Westbury. In the time that my mum has been there, she has relaxed and flourished and I can always feel confident that she will be safe and well looked after.
04 July 2024
Staff know and understand my aunt well. They adapt their approach as things change. There is currently an activities coordinator, and it is good to have the regular activities that go with that. Staff ring us promptly about my aunt if the need arises. Email could be used more to get information about events and general updates about the home through to residents' families.
07 June 2024
My mum has been in this care home for just two weeks. The treatment and care she has received have been outstanding from all members of staff. We as a family have all said what a wonderful nursing home it is. We are always made welcome when we see Mum and we go at any time. I just can't praise everyone enough for their fantastic care. Well done all.
06 June 2024
My Nan is currently in Westbury Nursing Home and I don't think she could be treated better! The staff are always so friendly when I go in to visit her and I love that I can still have 1-1 time with her. She is the lady who never wanted to leave her last home but since being diagnosed with Dementia, we had to find something more appropriate to help her long term. Knowing she is safe here is such a weight off of the shoulders. Sadly in hospital, she was never rehabilitated so lost most of the strength in her legs but this care home makes her as comfortable as possible and for that I'm so grateful! She has also gained weight back since being here (she was becoming very frail) and the staff are always coming around with meals and cake! The rooms are quite dated but I think this is appropriate for the elderly. Thank you for looking after my Nan and giving her the care that she needs. Our family were admittedly struggling before we found you and we are all at ease now she is happy and safe!
13 October 2023
My brother who was diagnosed with dementia, was a resident for 18 months. I can honestly say he received the very best care, kindness and respect from all the staff that I could ever wish for him. This gave me immense peace of mind knowing he was being so well looked after. All the staff were always supportive, helpful and kind to myself and my husband. Every time we visited we were always supplied with endless tea, cake and biscuits. They came across to us like nothing was too much trouble, always going above and beyond. They also helped celebrate his birthday with banners, balloons and cake of which we all thoroughly enjoyed. In my brother's last days, he received the most amazing end-of-life care that I've ever known, by all the staff. My family and I will forever be eternally grateful. We cannot sing the staff's praises enough, they truly are the most dedicated, committed team. We highly recommend this nursing home to anyone seeking a place for a loved one.
17 August 2022
This is a lovely nursing home, the managers, nurses and care staff, are wonderful. They are kind, respectful, gentle and very patient. The level of care is of an excellent standard and the home is spotless and the cleaners make it sparkle. The food is excellent which is very important to my dad. When it was my parent's 75th wedding anniversary they arranged a meal for them to have together and made such an effort to make their day special, with balloons, banners and a cake. They went above and beyond. I am a registered nurse myself and I looked at a lot of nursing homes. I know quality care when I see it and the Westbury nursing home provided everything we were looking for in a care home for my 94-year-old dad.
04 August 2022
My cousin has been in the Westbury since February 2018. Her continual care is second to none. We are always welcome when we visit. She is always clean, well fed and treated with great dignity. I couldn't be more grateful for her first-class care during lockdown. Due to her deteriorating condition, she can be awkward but the staff are kind, patient and manage a smile. I am so grateful.
14 February 2022
It's home from home! What a wonderful place to be! My Grandmother is so very content at the Westbury Gardens Residential Home and this shows with such positive comments she gives about staff and general care. She has also said the meals throughout the day are hotel standard! If there is anything she ever needs, staff go out out of their way to accommodate this; nothing is ever a problem. The staff are so kind and gentle. Even when they pick up the phone, greet you at the door or even help to set up a Facetime call, they are so friendly. This is heartwarming when you know a loved one is in their care. Thank you for making her so welcome and so well looked after.
25 November 2021
Excellent care. My friend is treated with care and dignity by the whole staff team. Management and support staff, including receptionists and activities organisers, are excellent. My friend's needs are dealt with in a thoughtful and responsive way. They have dealt with the whole covid pandemic most successfully.
25 October 2021
My relative is living in Westbury Gardens Residential Home, which is part of The Westbury. Moving from a much-loved home of his own to residential care during a pandemic was never going to be easy. However, despite all the difficulties, the staff here have been excellent. All the carers, without exception, have been kind and patient, nothing is too much trouble. Communication between the staff and our family is good. The latter being of particular importance over the last year or so. My Dad says himself that he is very well cared for. His room is kept clean and fresh. He says the food is plentiful and of good quality. Dad feels safe and is always happy to return after a trip out. Westbury Gardens has a warm, cheerful feel and we are fortunate to have found such a great place for Dad to call Home.