Submit a Review for Sundial Care Home
Tipton St John, Sidmouth, EX10 0AG
View Full Details of Sundial Care HomeLatest Reviews for Sundial Care Home
15 August 2024
Wonderful sensitive care of my brother-in-law and they are very interested in his background history and family. Information given about my brother-in-law on arrival. The manager thankfully discusses with us if he has any downturns.
16 May 2024
At times appear to be short of staff.
24 April 2024
My mum has been at the well-managed Sundial for a year now and we have no regrets about such a difficult and crucial decision. She is happy and content and the carers go to great lengths to show their compassion. They also make me so welcome when I visit Mum, usually daily and we both feel we are part of a loving family. It’s great to see lots of improvements and a new minibus to take the residents out. Mum went out on a trip to a garden centre last week and enjoyed the well-organised outing. Thank you to all the carers for being amazing.
24 April 2024
My Mum has been in Sundial’s care for over 3 years now and is just celebrating her 97th birthday. I am very happy that she’s so well looked after by everyone in the Sundial family and consider ourselves to be very lucky she was placed there during Covid. Thank you everyone at Sundial!
11 October 2023
My mum was originally sent to Sundial from the hospital for respite. We were very warmly welcomed by the manager and all the staff. After a lot of back and forth with social services, it was agreed that she was in the best place for her. All the staff are wonderful and nothing is too much trouble for them. On the whole, Mum is very settled there and seems to get on with everyone. She especially loves all the staff and they seem to love her too. Being there gives her companionship and she can retreat to her room if it gets too much for her. The facilities are always clean and in full working order and the staff are well trained for the services that they provide. There are always cups of tea and biscuits available and they seem to have a varied selection of food for tea like sandwiches, pasta, cake and even pizza.
10 October 2023
My father has and continues to have amazing care from all the staff. He is included and feels part of a large family, he is treated with respect and nothing is too much trouble. All the staff are knowledgeable regarding my father's care, which is a huge relief and I don't feel that his care is compromised in any way. I feel Sundial is definitely a 'home from home' and there couldn't be a better place for him. He enjoys his food and there is always more if he would like it. I can't thank all at Sundial enough for the care of my father, but also helping us as a family transition when he first arrived many months ago.
03 October 2023
Sundial was the very best decision we made for my father. The care is outstanding; he is part of the Sundial family. Nothing is ever too much trouble. The staff are all superb, from cleaners to the senior staff. The peace of mind it offers us as a family is so valuable, and seeing him happy means so much to us. I cannot recommend Sundial highly enough.
31 October 2022
A very friendly and warm environment with professional staff who are very caring. It has indeed been a difficult time through Covid, and it will be good to get back to normality.
28 September 2022
Felt apprehensive when my mother-in-law was admitted to Sundial Care Home. The first impression is a large manor house set in a rural setting on its own grounds. Met by care home manager who allayed our fears and put our minds at ease. Shown around the property and introduced to the staff. Mother's room sunny aspect with countryside views. Meals are cooked to a good standard and nutritious. All staff met were friendly and always had a smile.
16 August 2022
For over three years, I have been visiting my friend and neighbour twice a week pre-Covid, then with contact by phone until restrictions eased, followed by very carefully arranged visits always backed up with the visitor providing a negative test. I have found the staff extremely courteous, caring and always a smile on their faces despite the obvious strains and stresses they must have been under. I cannot recommend them highly enough for the time and patience shown to all the residents. Sadly my visits have come to an end as my friend passed away this week. The respect shown at this time to the deceased and the care taken to keep myself and the relatives informed went above and beyond. Thank you all at Sundial.
07 June 2021
My grandmother was sent to Sundial directly from the hospital after suffering from a fall. Since she has been under their care, she has settled in really well. We are able to communicate virtually, which works well as it's lovely to be able to see each other. It is never too much trouble for the staff to arrange these calls. When we were finally allowed in to visit, we were met with friendly, efficient staff. Nan was in a comfortable room with a lovely garden view, she had everything to hand and was very happy. I am very relieved that she is being looked after and receiving the care she deserves.
21 April 2021
My mum went into Sundial December 2020 and the first four weeks she had four falls. When I saw her on Facetime I was devastated. She had a cut under her eye and bruising to the side of her face. There was food in the corner of her mouth. I wasn't happy with what I saw so I raised my concerns with the home and social services. Because of this, my mum was given 28 days notice to leave the home. When my mum arrived at the new home I was so distraught to see her as she was so frail and had lost so much weight. I was told that she was able to walk with a frame but she had lost all her mobility. This had happened in the five days since we had the last Facetime with my mum and hadn't been notified by Sundial of any change in her. My dear mum passed away ten days later.
08 October 2019
At times it is sometimes difficult to identify who are visitors or residents.
17 September 2019
The overall standard of the home was satisfactory but it felt very under-resourced and short of investment with old furniture, poor décor, dripping taps and a large derelict area in front of the building. Our largest disappointment was how unwelcome the family felt and especially our father, who was struggling to adapt to his wife of 64 years was now in a home. We felt in the way and a nuisance when visiting and were, not with all staff, uncomfortable asking for help to move our mum or get her up. Sadly, visiting was unpleasant, often put in a dark corner at the back of the main room. The fact the brochure says every bedroom has ensuite bathrooms is not true.
17 September 2019
As my brother has been a resident for 3 years, it is noticeable that as the care home achieves full capacity the shared living spaces are becoming cramped. Other observations - would all staff wear corporate tabards with name tags, please? It is desperately hard to park as the area is like a bomb site. Very frustrating for all visitors!
12 September 2019
My mother has Vascular Dementia and is now very frail. She has now been a resident at Sundial for over two years, where their recent CQC rating of ‘Outstanding’ is very well deserved and the care she has received there is superb. She had become withdrawn and depressed in her previous care home but within days of her arrival, we saw a visible improvement in both her physical and mental well-being. She became herself again - alert, enjoying the good food, engaging with the other residents at meals and speaking to her visitors again for the first time in months. Sundial has a happy, welcoming and non-institutional atmosphere with comfortable, well-decorated rooms, plenty of windows giving sunshine, natural light and views of the lovely garden and the Otter Valley. We are very grateful to all the staff for their excellent care of my mother at this stage in her life. Also their support and consideration for relatives and friends and the care they have for all their Sundial residents.
18 March 2019
Placing your relation in a care home is always going to be a decision not reached lightly. The staff at Sundial couldn't have done more to make the transition run more smoothly. All the staff are a delight. Cheerful, friendly and attentive to everyone. The house is bright and airy. Bedrooms light and comfortable. There is a lovely relaxed atmosphere and the staff engage with everyone. I recommend it wholeheartedly.
09 May 2018
The home has a welcoming and open atmosphere, it is clean and well furnished, the staff are all friendly but professional in their duties.
24 April 2018
My mother settled very quickly into Sundial, supported very well by the friendly, helpful staff. She is so much happier than when she was living at home with carers popping in. We were so pleased and relieved to hear her reply when we asked what she thought of her life at Sundial. "I'm really happy here, I couldn't wish for a better place to be. It's lovely!" It's good to know mum is content and happy. Knowing that she's safe, warm and cared for 24 hours a day frees me up to live my life now without constriction.
19 March 2018
I am extremely happy with the care my mother receives at Sundial Nursing Home. The whole process of trying to find a suitable care home for some much-needed respite was traumatic, to say the least, but the moment we walked into Sundial, we knew our search was over. The home is beautifully decorated, thoughtfully laid out and the staff are so caring and friendly. We have total peace of mind when mum stays at Sundial.
Latest Reviews for Sundial Care Home
15 August 2024
Wonderful sensitive care of my brother-in-law and they are very interested in his background history and family. Information given about my brother-in-law on arrival. The manager thankfully discusses with us if he has any downturns.
16 May 2024
At times appear to be short of staff.
24 April 2024
My mum has been at the well-managed Sundial for a year now and we have no regrets about such a difficult and crucial decision. She is happy and content and the carers go to great lengths to show their compassion. They also make me so welcome when I visit Mum, usually daily and we both feel we are part of a loving family. It’s great to see lots of improvements and a new minibus to take the residents out. Mum went out on a trip to a garden centre last week and enjoyed the well-organised outing. Thank you to all the carers for being amazing.
24 April 2024
My Mum has been in Sundial’s care for over 3 years now and is just celebrating her 97th birthday. I am very happy that she’s so well looked after by everyone in the Sundial family and consider ourselves to be very lucky she was placed there during Covid. Thank you everyone at Sundial!
11 October 2023
My mum was originally sent to Sundial from the hospital for respite. We were very warmly welcomed by the manager and all the staff. After a lot of back and forth with social services, it was agreed that she was in the best place for her. All the staff are wonderful and nothing is too much trouble for them. On the whole, Mum is very settled there and seems to get on with everyone. She especially loves all the staff and they seem to love her too. Being there gives her companionship and she can retreat to her room if it gets too much for her. The facilities are always clean and in full working order and the staff are well trained for the services that they provide. There are always cups of tea and biscuits available and they seem to have a varied selection of food for tea like sandwiches, pasta, cake and even pizza.
10 October 2023
My father has and continues to have amazing care from all the staff. He is included and feels part of a large family, he is treated with respect and nothing is too much trouble. All the staff are knowledgeable regarding my father's care, which is a huge relief and I don't feel that his care is compromised in any way. I feel Sundial is definitely a 'home from home' and there couldn't be a better place for him. He enjoys his food and there is always more if he would like it. I can't thank all at Sundial enough for the care of my father, but also helping us as a family transition when he first arrived many months ago.
03 October 2023
Sundial was the very best decision we made for my father. The care is outstanding; he is part of the Sundial family. Nothing is ever too much trouble. The staff are all superb, from cleaners to the senior staff. The peace of mind it offers us as a family is so valuable, and seeing him happy means so much to us. I cannot recommend Sundial highly enough.
31 October 2022
A very friendly and warm environment with professional staff who are very caring. It has indeed been a difficult time through Covid, and it will be good to get back to normality.
28 September 2022
Felt apprehensive when my mother-in-law was admitted to Sundial Care Home. The first impression is a large manor house set in a rural setting on its own grounds. Met by care home manager who allayed our fears and put our minds at ease. Shown around the property and introduced to the staff. Mother's room sunny aspect with countryside views. Meals are cooked to a good standard and nutritious. All staff met were friendly and always had a smile.
16 August 2022
For over three years, I have been visiting my friend and neighbour twice a week pre-Covid, then with contact by phone until restrictions eased, followed by very carefully arranged visits always backed up with the visitor providing a negative test. I have found the staff extremely courteous, caring and always a smile on their faces despite the obvious strains and stresses they must have been under. I cannot recommend them highly enough for the time and patience shown to all the residents. Sadly my visits have come to an end as my friend passed away this week. The respect shown at this time to the deceased and the care taken to keep myself and the relatives informed went above and beyond. Thank you all at Sundial.
07 June 2021
My grandmother was sent to Sundial directly from the hospital after suffering from a fall. Since she has been under their care, she has settled in really well. We are able to communicate virtually, which works well as it's lovely to be able to see each other. It is never too much trouble for the staff to arrange these calls. When we were finally allowed in to visit, we were met with friendly, efficient staff. Nan was in a comfortable room with a lovely garden view, she had everything to hand and was very happy. I am very relieved that she is being looked after and receiving the care she deserves.
21 April 2021
My mum went into Sundial December 2020 and the first four weeks she had four falls. When I saw her on Facetime I was devastated. She had a cut under her eye and bruising to the side of her face. There was food in the corner of her mouth. I wasn't happy with what I saw so I raised my concerns with the home and social services. Because of this, my mum was given 28 days notice to leave the home. When my mum arrived at the new home I was so distraught to see her as she was so frail and had lost so much weight. I was told that she was able to walk with a frame but she had lost all her mobility. This had happened in the five days since we had the last Facetime with my mum and hadn't been notified by Sundial of any change in her. My dear mum passed away ten days later.
08 October 2019
At times it is sometimes difficult to identify who are visitors or residents.
17 September 2019
The overall standard of the home was satisfactory but it felt very under-resourced and short of investment with old furniture, poor décor, dripping taps and a large derelict area in front of the building. Our largest disappointment was how unwelcome the family felt and especially our father, who was struggling to adapt to his wife of 64 years was now in a home. We felt in the way and a nuisance when visiting and were, not with all staff, uncomfortable asking for help to move our mum or get her up. Sadly, visiting was unpleasant, often put in a dark corner at the back of the main room. The fact the brochure says every bedroom has ensuite bathrooms is not true.
17 September 2019
As my brother has been a resident for 3 years, it is noticeable that as the care home achieves full capacity the shared living spaces are becoming cramped. Other observations - would all staff wear corporate tabards with name tags, please? It is desperately hard to park as the area is like a bomb site. Very frustrating for all visitors!
12 September 2019
My mother has Vascular Dementia and is now very frail. She has now been a resident at Sundial for over two years, where their recent CQC rating of ‘Outstanding’ is very well deserved and the care she has received there is superb. She had become withdrawn and depressed in her previous care home but within days of her arrival, we saw a visible improvement in both her physical and mental well-being. She became herself again - alert, enjoying the good food, engaging with the other residents at meals and speaking to her visitors again for the first time in months. Sundial has a happy, welcoming and non-institutional atmosphere with comfortable, well-decorated rooms, plenty of windows giving sunshine, natural light and views of the lovely garden and the Otter Valley. We are very grateful to all the staff for their excellent care of my mother at this stage in her life. Also their support and consideration for relatives and friends and the care they have for all their Sundial residents.
18 March 2019
Placing your relation in a care home is always going to be a decision not reached lightly. The staff at Sundial couldn't have done more to make the transition run more smoothly. All the staff are a delight. Cheerful, friendly and attentive to everyone. The house is bright and airy. Bedrooms light and comfortable. There is a lovely relaxed atmosphere and the staff engage with everyone. I recommend it wholeheartedly.
09 May 2018
The home has a welcoming and open atmosphere, it is clean and well furnished, the staff are all friendly but professional in their duties.
24 April 2018
My mother settled very quickly into Sundial, supported very well by the friendly, helpful staff. She is so much happier than when she was living at home with carers popping in. We were so pleased and relieved to hear her reply when we asked what she thought of her life at Sundial. "I'm really happy here, I couldn't wish for a better place to be. It's lovely!" It's good to know mum is content and happy. Knowing that she's safe, warm and cared for 24 hours a day frees me up to live my life now without constriction.
19 March 2018
I am extremely happy with the care my mother receives at Sundial Nursing Home. The whole process of trying to find a suitable care home for some much-needed respite was traumatic, to say the least, but the moment we walked into Sundial, we knew our search was over. The home is beautifully decorated, thoughtfully laid out and the staff are so caring and friendly. We have total peace of mind when mum stays at Sundial.