Submit a Review for Hatherleigh Nursing Home
Hawthorn Park, Hatherleigh, Okehampton, EX20 3GZ
View Full Details of Hatherleigh Nursing HomeLatest Reviews for Hatherleigh Nursing Home
18 October 2023
On arriving at Hatherleigh Nursing Home in July my husband was welcomed by two members of staff who took great care to make him feel welcome and part of the family. After settling into a lovely ensuite bedroom he was taken to the lounge to meet other residents. It was a heart-wrenching thing for me to do to leave him. I need not have worried, the staff are very attentive to his needs, very respectful and always cheerful and encouraging, making time to sit down and have a chat anytime. I know he is happy and well looked after. Thank you.
03 April 2023
1. No motivation for residents. 2. Staff have not got time to talk to residents. 3. Food hygiene and safeguarding of residents around the food trolley. Worry. 4. No compassion for relatives. 5. My partner was allowed to sit in very wet pads after repeating to ask for help to the toilet this resulted in urine burns on his bottom and privates.
28 August 2019
When I had to put my wife into a home I was not sure it was the right thing to do at this time. But a lady from the Hatherleigh Nursing Home visited me and reassured me how good it was. I decided to give it a go. For my wife, it is the best thing I could have done for her. She is happy and content in her little world. For me, it's hard to enjoy life now without her by my side. But I know she is looked after very well. The staff are her and my adopted family.
10 April 2019
A wonderful caring and loving home. Dignity is maintained at all times for the residents. We were very lucky to find a place for our Father.
19 March 2019
I find this difficult to leave Dad in a home but unfortunately, a facility where multiple staff can watch patients is a care home. I am pleased that the alarms are not on constantly these days. Care and support is probably the hardest thing for us to monitor, odd times when some patients speak to the staff and are ignored. Food and drink is a difficult subject as the patients don't need 1000's of calories. Value for money is my biggest heartache of seeing so much money poured down the drain. I know we don't expect five-star eating, sleeping facilities but happy staff and patients are a must.
27 February 2019
The care the resident is receiving is excellent. She looks cared for and loved. The staff are kind and considerate and good.
22 October 2018
My aunt spent the last two and a half years of her life in Hatherleigh Nursing Home. From the moment she arrived, until her peaceful death at ninety eight, she was treated with kindness, excellent nursing and good humour. At Hatherleigh, she found herself in an environment where she could relax, be herself and enjoy being cared for after a lifetime of caring for others. She had always been very independent, though found it increasingly hard to cope once she was in her nineties. The thought of going into care worried her, but the relief she felt when she realised that she was ‘at home’ and not ‘in a Home’ was overwhelming. She loved having people around and her final years were happy - thank you for that to everyone at Hatherleigh.
23 August 2018
A very very nice place with the kindest, nicest people I have every met.
08 May 2018
Having no recent comparative, experience of care homes I have used 'neutral' choices. This review was completed prior to recent re-organisation, but held pending its completion, and has now been amended to reflect current opinions. The 'poor' mark for management reflects a continuing problem with the relay and/or recording of information within the home, which I have personal experience of. Plus the manner and timing of head office communications to the resident's Son which has caused him repeated trouble. I find the care and nursing staff standards good, but am aware that the numbers may not always be adequate. Regarding 'value for money' I have opted for satisfactory as I have no comparative data so wish to be neutral on this.
12 April 2018
The home looks very clean, smart and inviting, staff are very caring, happy and attentive, welcoming to both family and service user.
05 April 2018
I have been pleased with the way the home has made the client welcomed into this new situation. He has settled in well to the friendly situation. He likes some of the food better than others. A few of the activities he is beginning to get involved with. I'm impressed how the staff speak to him by name. He is not the easiest of character but has been quite happy when I visit him and he has no complaints.
21 March 2018
Staff very pleasant and helpful. Patient seems well looked after.
12 January 2018
I have found the staff extremely helpful and genuinely caring. I have peace of mind that my mother is receiving the best possible care and that all is being done that can be to keep her comfortable and happy. The building is a fantastic complex and is kept in a lovely clean condition and the atmosphere is very happy and relaxed.
16 June 2017
Mother has always lived quite isolated on a farm so moving into a home and feeling unwell was a big step for her. The staff are very understanding, caring and respect her wishes to stay in her room and have her own T.V and radio. They have developed a good routine for her which makes her feel safe and secure. The staff have been very considerate and caring to me as it was difficult to let mother go after caring for her for five and a half years, but I know she is well cared for. It is great to have such a great home near my home so I can visit most days and spend quality time with her. Thank you. I would recommend Hatherleigh Nursing Home to anyone.
Latest Reviews for Hatherleigh Nursing Home
18 October 2023
On arriving at Hatherleigh Nursing Home in July my husband was welcomed by two members of staff who took great care to make him feel welcome and part of the family. After settling into a lovely ensuite bedroom he was taken to the lounge to meet other residents. It was a heart-wrenching thing for me to do to leave him. I need not have worried, the staff are very attentive to his needs, very respectful and always cheerful and encouraging, making time to sit down and have a chat anytime. I know he is happy and well looked after. Thank you.
03 April 2023
1. No motivation for residents. 2. Staff have not got time to talk to residents. 3. Food hygiene and safeguarding of residents around the food trolley. Worry. 4. No compassion for relatives. 5. My partner was allowed to sit in very wet pads after repeating to ask for help to the toilet this resulted in urine burns on his bottom and privates.
28 August 2019
When I had to put my wife into a home I was not sure it was the right thing to do at this time. But a lady from the Hatherleigh Nursing Home visited me and reassured me how good it was. I decided to give it a go. For my wife, it is the best thing I could have done for her. She is happy and content in her little world. For me, it's hard to enjoy life now without her by my side. But I know she is looked after very well. The staff are her and my adopted family.
10 April 2019
A wonderful caring and loving home. Dignity is maintained at all times for the residents. We were very lucky to find a place for our Father.
19 March 2019
I find this difficult to leave Dad in a home but unfortunately, a facility where multiple staff can watch patients is a care home. I am pleased that the alarms are not on constantly these days. Care and support is probably the hardest thing for us to monitor, odd times when some patients speak to the staff and are ignored. Food and drink is a difficult subject as the patients don't need 1000's of calories. Value for money is my biggest heartache of seeing so much money poured down the drain. I know we don't expect five-star eating, sleeping facilities but happy staff and patients are a must.
27 February 2019
The care the resident is receiving is excellent. She looks cared for and loved. The staff are kind and considerate and good.
22 October 2018
My aunt spent the last two and a half years of her life in Hatherleigh Nursing Home. From the moment she arrived, until her peaceful death at ninety eight, she was treated with kindness, excellent nursing and good humour. At Hatherleigh, she found herself in an environment where she could relax, be herself and enjoy being cared for after a lifetime of caring for others. She had always been very independent, though found it increasingly hard to cope once she was in her nineties. The thought of going into care worried her, but the relief she felt when she realised that she was ‘at home’ and not ‘in a Home’ was overwhelming. She loved having people around and her final years were happy - thank you for that to everyone at Hatherleigh.
23 August 2018
A very very nice place with the kindest, nicest people I have every met.
08 May 2018
Having no recent comparative, experience of care homes I have used 'neutral' choices. This review was completed prior to recent re-organisation, but held pending its completion, and has now been amended to reflect current opinions. The 'poor' mark for management reflects a continuing problem with the relay and/or recording of information within the home, which I have personal experience of. Plus the manner and timing of head office communications to the resident's Son which has caused him repeated trouble. I find the care and nursing staff standards good, but am aware that the numbers may not always be adequate. Regarding 'value for money' I have opted for satisfactory as I have no comparative data so wish to be neutral on this.
12 April 2018
The home looks very clean, smart and inviting, staff are very caring, happy and attentive, welcoming to both family and service user.
05 April 2018
I have been pleased with the way the home has made the client welcomed into this new situation. He has settled in well to the friendly situation. He likes some of the food better than others. A few of the activities he is beginning to get involved with. I'm impressed how the staff speak to him by name. He is not the easiest of character but has been quite happy when I visit him and he has no complaints.
21 March 2018
Staff very pleasant and helpful. Patient seems well looked after.
12 January 2018
I have found the staff extremely helpful and genuinely caring. I have peace of mind that my mother is receiving the best possible care and that all is being done that can be to keep her comfortable and happy. The building is a fantastic complex and is kept in a lovely clean condition and the atmosphere is very happy and relaxed.
16 June 2017
Mother has always lived quite isolated on a farm so moving into a home and feeling unwell was a big step for her. The staff are very understanding, caring and respect her wishes to stay in her room and have her own T.V and radio. They have developed a good routine for her which makes her feel safe and secure. The staff have been very considerate and caring to me as it was difficult to let mother go after caring for her for five and a half years, but I know she is well cared for. It is great to have such a great home near my home so I can visit most days and spend quality time with her. Thank you. I would recommend Hatherleigh Nursing Home to anyone.