Latest Reviews for Hay House
06 June 2022
My Uncle was moved to Hay House from another Nursing Home Via Hospital as it was felt that the previous nursing home no longer met his needs. Although my Uncle was not at Hay House long as he sadly passed away I could not fault the care and compassion that was shown to both my Uncle (resident) and my Dad who was allowed to visit with covid safe restrictions in place. Extra visits to the normal schedule were accommodated as the end of life approached. The manager and her team do a fantastic job at making sure that the residents are cared for like we would wish our nearest and dearest to be looked after when we can no longer do this ourselves. Thank you are two very small words and don't seem big enough to express my gratitude for what you did for my Uncle and Dad.
23 April 2022
My wife has been a resident at Hay House for two years. Unfortunately, she has Alzheimer's so visits have been challenging with the Covid-19 pandemic but the Home has always tried to accommodate my visits and never have my visits been cut short. I have even been able to be accompanied by a couple of friends which seems to help everyone. She is always dressed in her clothes and not someone else’s which has happened elsewhere. Initially, there was a concern as to how my wife would react to me and my visits but now there are no concerns as she has made her life here. The staff are treated as friends too, which has made my life easier. There have been upgrades to the home both inside and out which seem to have a positive and calming effect on my wife. The staff have always kept me up to date on her health and well-being and periodically send me photographs including her partaking in activities. In conclusion, I feel that the staff care for their residents which is a relief to me.
07 April 2022
During lockdown the home/the manager has done everything possible to keep my mother and the other residents safe, in some instances restricting visits which is understandable. Luckily my mother's 80th last May was in between lockdowns and I could visit. I went down with my family and spent some wonderful hours with mum. The home made my mother's day very special, with a special breakfast and Happy Birthday sang to her, they decorated the conservatory for mum with banners, it was wonderful. I ordered a birthday cake and took some food in and we had a party for her in the conservatory - it was really lovely.
23 March 2022
This used to be a vibrant caring nursing home, but sadly this is not the case now. I hope the owner of the home sits up and focuses on what a nursing home should be rather than count the gold! Monies should be going into employing qualified and experienced long-term carers, a home is only as good as its carers, all the good ones have left. Rather than investing in fancy garden bits that remain unused, look at what other homes are doing in terms of recruitment, I cannot wait until my Mum is moved and we can start to sleep again.
13 December 2021
My stepfather was moved to Hay House December 2020. Covid and lockdown visits were very limited and not before March 2021. I often felt that I was an insignificant person in his life, and supervised during every visit. My stepdad went into a deep depression and hardly communicated again. I tried to help this by making a communication board so he could point to what he wanted. It was never used. My main issue was his end of life after being sat with him for 40 minutes staff came in and said it was time to leave, when I questioned that this was exceptional circumstances I was told ' You are lucky you had that'. I felt the approach was unprofessional, rude and uncalled for. The two members of staff stood there waiting for me to leave and I had to ask for my private time with him to say goodbye. On leaving they said 'of course if he gets worse you can come back' - well he certainly wasn't getting any better! It was a degrading time for myself and my stepdad.
Latest Reviews for Hay House
06 June 2022
My Uncle was moved to Hay House from another Nursing Home Via Hospital as it was felt that the previous nursing home no longer met his needs. Although my Uncle was not at Hay House long as he sadly passed away I could not fault the care and compassion that was shown to both my Uncle (resident) and my Dad who was allowed to visit with covid safe restrictions in place. Extra visits to the normal schedule were accommodated as the end of life approached. The manager and her team do a fantastic job at making sure that the residents are cared for like we would wish our nearest and dearest to be looked after when we can no longer do this ourselves. Thank you are two very small words and don't seem big enough to express my gratitude for what you did for my Uncle and Dad.
23 April 2022
My wife has been a resident at Hay House for two years. Unfortunately, she has Alzheimer's so visits have been challenging with the Covid-19 pandemic but the Home has always tried to accommodate my visits and never have my visits been cut short. I have even been able to be accompanied by a couple of friends which seems to help everyone. She is always dressed in her clothes and not someone else’s which has happened elsewhere. Initially, there was a concern as to how my wife would react to me and my visits but now there are no concerns as she has made her life here. The staff are treated as friends too, which has made my life easier. There have been upgrades to the home both inside and out which seem to have a positive and calming effect on my wife. The staff have always kept me up to date on her health and well-being and periodically send me photographs including her partaking in activities. In conclusion, I feel that the staff care for their residents which is a relief to me.
07 April 2022
During lockdown the home/the manager has done everything possible to keep my mother and the other residents safe, in some instances restricting visits which is understandable. Luckily my mother's 80th last May was in between lockdowns and I could visit. I went down with my family and spent some wonderful hours with mum. The home made my mother's day very special, with a special breakfast and Happy Birthday sang to her, they decorated the conservatory for mum with banners, it was wonderful. I ordered a birthday cake and took some food in and we had a party for her in the conservatory - it was really lovely.
23 March 2022
This used to be a vibrant caring nursing home, but sadly this is not the case now. I hope the owner of the home sits up and focuses on what a nursing home should be rather than count the gold! Monies should be going into employing qualified and experienced long-term carers, a home is only as good as its carers, all the good ones have left. Rather than investing in fancy garden bits that remain unused, look at what other homes are doing in terms of recruitment, I cannot wait until my Mum is moved and we can start to sleep again.
13 December 2021
My stepfather was moved to Hay House December 2020. Covid and lockdown visits were very limited and not before March 2021. I often felt that I was an insignificant person in his life, and supervised during every visit. My stepdad went into a deep depression and hardly communicated again. I tried to help this by making a communication board so he could point to what he wanted. It was never used. My main issue was his end of life after being sat with him for 40 minutes staff came in and said it was time to leave, when I questioned that this was exceptional circumstances I was told ' You are lucky you had that'. I felt the approach was unprofessional, rude and uncalled for. The two members of staff stood there waiting for me to leave and I had to ask for my private time with him to say goodbye. On leaving they said 'of course if he gets worse you can come back' - well he certainly wasn't getting any better! It was a degrading time for myself and my stepdad.