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Heanton Punchardon, Barnstaple, EX31 4DJ
View Full Details of Heanton Nursing HomeLatest Reviews for Heanton Nursing Home
04 February 2025
Normally I loath writing a review about any service or product as I am a firm believer in one persons meat is another persons poison, and what I see as good maybe bad for another. However, in this instance I am breaking the long standing rule I have had. If ever there was an example of never judge a book by its cover then Heanton Nursing Home is it. Although, the building and facilities look tired and worn the nursing care for the residents, as far as I have witnessed it, is beyond reproach. I have seen with my own eyes the whole team demonstrate a level of care, nursing, professionalism, patience and restraint that an angel would be proud of. Peeling wall paper, chipped paint and knocked around doors, in my mind, do not matter - the doors lock where they need to lock, and the chipped doors are no worse than in my home after the grandchildren have left. If my mother and father were alive today and needed a nursing home I would select Heanton without hesitation.
28 January 2025
Heanton was the only option. For quite a while there was no check-in in operation. Was a screen (COVID), then nothing - now a paper system. No introductory 'sales pitch'. We have (partly) established who is what in the 'pecking order'. Good staff generally, who keep me informed re falls and UTI's etc. Hospital noted lack of cleanliness for a recent hip op (social services aware). Previous room smelly, current room much better. No idea about activities or value for money.
04 December 2024
My wife has been a resident at Heanton Nursing Home for some time now, she requires both physical and mental care. The care is provided expertly by the staff at Heanton. They are very good at what they do, my wife can be quite volatile, screaming and angry one minute, to be happy and bubbly the next, the staff all take this in their stride. My wife needs emotional and medical care and Heanton provides both these through their very competent carers and their expert nursing team, plus doctors are available when required. After visiting my wife, I go home feeling happy that she is well looked after by all the staff. If I have any queries, the staff, be it the carers, nursing or management are all available to listen to you and offer support. The internal decor of the home is quite tired and needs a good bit of refurbishment, but the home is on lovely grounds with views overlooking North Devon, the staff are reliable and are like family friends.
04 December 2024
I am extremely pleased with the care for my husband. He is quite challenging and the staff have endless patience with him. I am sure he could not be better cared for anywhere else.
21 November 2024
All the staff at Heanton seem very patient, friendly and attentive with all the residents. Staff make us very welcome every time we visit Mum and often have a chat with us. The food always looks nice and residents are given frequent snacks and drinks throughout the day.
04 November 2024
The care is second to none, I cannot speak highly enough about every single member of staff, without exception, within the home. It is a great comfort that my husband is so well cared for by Heanton Nursing Home and the team. Thank you.
25 October 2023
Dad has been at Heanton since February 2022. The relationship and connection the team have built with him is incredible to see. You can see his eyes light up when they engage with him. They tell me about phrases he uses and there are the same phrases he would used when I was younger! They have ‘found him’ in the midst of a very difficult journey. Will be forever grateful.
18 October 2023
My husband is now part of the Heanton family. He has some challenging behaviour at times and health needs but all is dealt with by the lovely caring nursing and friendly carers. Myself and our family are also part of their family as well and so welcoming. The management has been so supportive to me. Nothing is too much trouble, to keep my husband cared for and safe at such a difficult time for us all. The catering staff deliver delicious food, especially cakes and puddings. The house is old but the rooms, and hallways are kept clean also everyone's clothes. Heanton is set in the beautiful North Devon countryside. We enjoy a walk and sit in the garden, relaxing with stunning views. Thank you all.
26 January 2021
My father has been a resident at Heanton for over two years. Although he suffers with severe dementia, he is very comfortable, quite content, safe and well cared for. The staff are all very friendly and they treat the residents with a lovely, personal approach - nothing is too much trouble. They are well trained in how to deal with the dementia condition. Activities are arranged to occupy the family members and the staff take the time to sit and chat with Dad which he loves. They have been great during the last year in these difficult times, keeping me informed of anything concerning Dad, as visiting has been restricted during the lockdowns. The wellbeing and safety of the residents is always paramount which is a credit to the manager and her team. I would not hesitate in recommending Heanton to anyone looking for a nursing home when their precious relative needs caring for. The staff are amazing and I thank them from the bottom of my heart for the way they look after my dad.
25 August 2020
All though my husband was only at the home for a short time I found the staff to be very supportive and friendly. They even managed to fulfil a life long wish of my husband. The care given to my husband was first class, especially as he was such a challenging client. I highly recommend the home and would have no worries if I myself ended up as a client.
24 March 2020
My husband has been at Heanton 18 months, he has been very challenging behaviour at times. The staff are well trained hot to handle the situation. Not only do they look after him, but they also support me. The home is improving facilities all the time, making it more like home. The staff are very caring to all their family suffering from dementia. Every week there is outside entertainment as well as inhouse, the home is open to family and friends 24 hours a day with no restrictions.
07 March 2020
The zoo experience with the meerkat was fabulous. My dad really showed interaction and enjoyment with it.
24 January 2020
Was good to get Dad settled in a nice safe home, after being moved from pillar to post for six months. We could not be happier with the level of care he has at Heanton Nursing Home. The staff all seem dedicated and make it such a relaxed place to reside or visit.
27 February 2019
Staff and residents friendly. Care appears good.
21 November 2018
Heanton Nursing Home is a warm friendly and caring place. The staff are dedicated and deal with any situation efficiently. My mother can be quite challenging but they know exactly the best way to handle her. The residents are treated like family and my husband and I have always been welcomed. I would have no hesitation in recommending Heanton to anyone who is looking for an outstanding nursing home.
21 November 2018
The staff in the home is always helpful and understanding. They always explain what is happening and how my Mother in Law has been. They always speak to her and ask how she is. They always ask if I want a drink or something to eat. They are always polite. How they interact with the other family members is excellent.
18 December 2017
My husband has been in Heanton nursing home for over 2 years. He is very well looked after. I can sleep at night knowing he is cared for.
11 December 2017
My friend has been at Heaton for over two years. The care and staff are fantastic and do a wonderful job. I have seen the care home and improve and I do like to extra rooms and corridor for sitting in. The residents are well fed and I particularly like the fruit and cheese served in the morning. I love the new kitchen upstairs. My only grumble - too much Radio 1 type music, should also play the older war-time songs as well.
01 December 2017
I think it is a very caring place. The staff relate to my partner with dignity, respect and kindness. The ethos of the home is very person-centred, where they really try to be aware of and respond to each individual. I am very impressed but relieved with their high standard of care.
21 November 2017
My wife came to Heanton in May 2017. She is much more settled here than at home. Family visit and take her for walks. Everyone and everything is really nice.
Latest Reviews for Heanton Nursing Home
04 February 2025
Normally I loath writing a review about any service or product as I am a firm believer in one persons meat is another persons poison, and what I see as good maybe bad for another. However, in this instance I am breaking the long standing rule I have had. If ever there was an example of never judge a book by its cover then Heanton Nursing Home is it. Although, the building and facilities look tired and worn the nursing care for the residents, as far as I have witnessed it, is beyond reproach. I have seen with my own eyes the whole team demonstrate a level of care, nursing, professionalism, patience and restraint that an angel would be proud of. Peeling wall paper, chipped paint and knocked around doors, in my mind, do not matter - the doors lock where they need to lock, and the chipped doors are no worse than in my home after the grandchildren have left. If my mother and father were alive today and needed a nursing home I would select Heanton without hesitation.
28 January 2025
Heanton was the only option. For quite a while there was no check-in in operation. Was a screen (COVID), then nothing - now a paper system. No introductory 'sales pitch'. We have (partly) established who is what in the 'pecking order'. Good staff generally, who keep me informed re falls and UTI's etc. Hospital noted lack of cleanliness for a recent hip op (social services aware). Previous room smelly, current room much better. No idea about activities or value for money.
04 December 2024
My wife has been a resident at Heanton Nursing Home for some time now, she requires both physical and mental care. The care is provided expertly by the staff at Heanton. They are very good at what they do, my wife can be quite volatile, screaming and angry one minute, to be happy and bubbly the next, the staff all take this in their stride. My wife needs emotional and medical care and Heanton provides both these through their very competent carers and their expert nursing team, plus doctors are available when required. After visiting my wife, I go home feeling happy that she is well looked after by all the staff. If I have any queries, the staff, be it the carers, nursing or management are all available to listen to you and offer support. The internal decor of the home is quite tired and needs a good bit of refurbishment, but the home is on lovely grounds with views overlooking North Devon, the staff are reliable and are like family friends.
04 December 2024
I am extremely pleased with the care for my husband. He is quite challenging and the staff have endless patience with him. I am sure he could not be better cared for anywhere else.
21 November 2024
All the staff at Heanton seem very patient, friendly and attentive with all the residents. Staff make us very welcome every time we visit Mum and often have a chat with us. The food always looks nice and residents are given frequent snacks and drinks throughout the day.
04 November 2024
The care is second to none, I cannot speak highly enough about every single member of staff, without exception, within the home. It is a great comfort that my husband is so well cared for by Heanton Nursing Home and the team. Thank you.
25 October 2023
Dad has been at Heanton since February 2022. The relationship and connection the team have built with him is incredible to see. You can see his eyes light up when they engage with him. They tell me about phrases he uses and there are the same phrases he would used when I was younger! They have ‘found him’ in the midst of a very difficult journey. Will be forever grateful.
18 October 2023
My husband is now part of the Heanton family. He has some challenging behaviour at times and health needs but all is dealt with by the lovely caring nursing and friendly carers. Myself and our family are also part of their family as well and so welcoming. The management has been so supportive to me. Nothing is too much trouble, to keep my husband cared for and safe at such a difficult time for us all. The catering staff deliver delicious food, especially cakes and puddings. The house is old but the rooms, and hallways are kept clean also everyone's clothes. Heanton is set in the beautiful North Devon countryside. We enjoy a walk and sit in the garden, relaxing with stunning views. Thank you all.
26 January 2021
My father has been a resident at Heanton for over two years. Although he suffers with severe dementia, he is very comfortable, quite content, safe and well cared for. The staff are all very friendly and they treat the residents with a lovely, personal approach - nothing is too much trouble. They are well trained in how to deal with the dementia condition. Activities are arranged to occupy the family members and the staff take the time to sit and chat with Dad which he loves. They have been great during the last year in these difficult times, keeping me informed of anything concerning Dad, as visiting has been restricted during the lockdowns. The wellbeing and safety of the residents is always paramount which is a credit to the manager and her team. I would not hesitate in recommending Heanton to anyone looking for a nursing home when their precious relative needs caring for. The staff are amazing and I thank them from the bottom of my heart for the way they look after my dad.
25 August 2020
All though my husband was only at the home for a short time I found the staff to be very supportive and friendly. They even managed to fulfil a life long wish of my husband. The care given to my husband was first class, especially as he was such a challenging client. I highly recommend the home and would have no worries if I myself ended up as a client.
24 March 2020
My husband has been at Heanton 18 months, he has been very challenging behaviour at times. The staff are well trained hot to handle the situation. Not only do they look after him, but they also support me. The home is improving facilities all the time, making it more like home. The staff are very caring to all their family suffering from dementia. Every week there is outside entertainment as well as inhouse, the home is open to family and friends 24 hours a day with no restrictions.
07 March 2020
The zoo experience with the meerkat was fabulous. My dad really showed interaction and enjoyment with it.
24 January 2020
Was good to get Dad settled in a nice safe home, after being moved from pillar to post for six months. We could not be happier with the level of care he has at Heanton Nursing Home. The staff all seem dedicated and make it such a relaxed place to reside or visit.
27 February 2019
Staff and residents friendly. Care appears good.
21 November 2018
Heanton Nursing Home is a warm friendly and caring place. The staff are dedicated and deal with any situation efficiently. My mother can be quite challenging but they know exactly the best way to handle her. The residents are treated like family and my husband and I have always been welcomed. I would have no hesitation in recommending Heanton to anyone who is looking for an outstanding nursing home.
21 November 2018
The staff in the home is always helpful and understanding. They always explain what is happening and how my Mother in Law has been. They always speak to her and ask how she is. They always ask if I want a drink or something to eat. They are always polite. How they interact with the other family members is excellent.
18 December 2017
My husband has been in Heanton nursing home for over 2 years. He is very well looked after. I can sleep at night knowing he is cared for.
11 December 2017
My friend has been at Heaton for over two years. The care and staff are fantastic and do a wonderful job. I have seen the care home and improve and I do like to extra rooms and corridor for sitting in. The residents are well fed and I particularly like the fruit and cheese served in the morning. I love the new kitchen upstairs. My only grumble - too much Radio 1 type music, should also play the older war-time songs as well.
01 December 2017
I think it is a very caring place. The staff relate to my partner with dignity, respect and kindness. The ethos of the home is very person-centred, where they really try to be aware of and respond to each individual. I am very impressed but relieved with their high standard of care.
21 November 2017
My wife came to Heanton in May 2017. She is much more settled here than at home. Family visit and take her for walks. Everyone and everything is really nice.