Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Douglas House

stars
stars 09 January 2018
I visited my sister after she moved here a few weeks ago. This place is as much as home from home as you will find. I love that the staff do not wear a uniform which makes for an informal environment. My sister has a lovely, homely room with all her furniture and personal things that make it her home. The staff were at hand without being intrusive and talked like a friend rather than a carer, absolutely wonderfully caring and genuine people who love their job. I was made to feel I was entering my sisters home and not a institution. Well done to this amazing team and thank you for being a friend to my sister.
Review from Jill B (Sister of Resident/Service User)