Submit a Review for Westbourne Tower Care Home - Avery Collection
16/18 Poole Road, Westbourne, Bournemouth, BH4 9DR
View Full Details of Westbourne Tower Care Home - Avery CollectionLatest Reviews for Westbourne Tower Care Home - Avery Collection
20 March 2025
At Westbourne Tower there are excellent facilities a welcoming atmosphere and the staff at all levels are friendly and helpful. The residents are made to feel totally at home and part of an inclusive family. There is a range of activities to suit the individual requirements of each resident to stimulate as well as occupy them. Outside visitors of all ages are part of the regular pattern of entertainment to engage residents and provide interesting and interactive activity. The meals look varied and tasty and the residents look forward to the daily menu. The care home is set in beautifully tended gardens which residents can walk or sit in weather permitting. Overall a wonderful well run care home where residents are very happy and feel cherished.
19 March 2025
Excellent care provided by all staff that always go the extra mile for our mother. Westbourne Towers is a very warm and friendly care home and offers great facilities for the residents, a clean and well lit home, as my mother says it feels like home.
19 March 2025
Just back from an excellent visit to Westbourne Tower care home. This a special place run by a very caring, skilled and attentive staff. Stepping into Westbourne one is immediately struck by the warmth of the ambience quite apart from the spacious surroundings. It was evident that everyone was given superb attention and their needs were met whether medical or social. There were plenty of staff on hand to simply chat to if needed and a wide variety of activities for the residents to pursue should they wish. The home is set in beautifully tended gardens and although the weather didn't permit it was clear that it was lovely resource for the residents to use in more clement days. What also made a lasting impression is how residents were treated as individuals even being allowed to furnish their own rooms. A caring touch. Well done to all concerned.
13 March 2025
The team at Westbourne Towers have been exceptional in their care of my parents. Unfortunately my father became ill shortly after moving there, and there was a rapid and joined up response to his care. They involved us fully within this we could not have asked or expected any better. There are frequent daily activities, and residents are support to feel at home and to make friends. Every carer, and every member of the team have demonstrated infinite patience, kindness and support.
21 February 2025
I came in for two weeks' respite. I have thoroughly enjoyed it, once I found out how it all worked. Room was comfortable and warm. All staff friendly.
20 January 2025
My mother has been in Westbourne Tower since late September 2024. She is very happy and refers to the nursing home as a five-star hotel it's that good. Thank you.
06 January 2025
An exceptional care home in all respects. Visitors always made to feel welcome. Stimulating and varied activities. Residents encouraged to stay as active as possible.
02 January 2025
The best home they have ever lived in.
02 January 2025
My parents are very well cared for and are happy living here.
06 November 2024
The standard of care is excellent. There is a good variety of tasty, healthy food served in the dining rooms or in residents' rooms if preferred. The interior of the home is well presented and has spacious communal areas suitable for their varied programme of activities. There are plenty of parking spaces for guests and the outside areas are well landscaped with plenty of seating areas. To summarise, I think this home makes every effort to help residents settle into their new home and give them the best experience.
24 September 2024
We have found the overall experience here to be excellent. The level of care provided to my uncle is beyond expectations. The carers are very kind and extremely attentive at all times. The admin staff have been so happy to help with all aspects including information, providing help with a quiet place to sit with visitors, photocopying documents and the opportunity to join my uncle for lunchtime meals. We have no hesitation in recommending Westbourne Tower Care Home to others.
24 September 2024
Westbourne Tower Care Home has provided a warm and caring environment for my neighbour. The facility has an excellent restaurant, fabulous staff who are very professional. The home is really luxurious, with all the appropriate facilities that anybody could want.
24 September 2024
Westbourne Towers is a very good care home. I had viewed a few before I settled on this home. The staff are very friendly and always checking on the residents and chatting with them. There are plenty of activities going on which is a good thing. The rooms are very nice and the food is excellent. I am really pleased that I chose Westbourne and my friend seems really settled.
24 September 2024
Very helpful, friendly staff.
18 September 2024
Really appreciate all the care and support all the staff members provide for my grandmother. Could not ask for more. Very thankful.
16 September 2024
It is not an easy decision to move your husband to a care home after 58 happy years of marriage but on the advice of my family and medical staff, we both decided it was the best plan. I looked around many homes and Westbourne Tower was the first. The others had a lot to live up to because I immediately liked the smell, feel, cleanliness and welcome from all the staff. The home is spacious and at last, my husband is eating food! It must be good because his appetite for the last year has been very poor and he lost weight. He has at last gained it. Non-alcoholic wine is a lovely idea. The staff are friendly and helpful at all times. Unfortunately, skeleton staff have been on recently at breakfast and this disturbs my husband because he always likes punctuality and efficiency ... not that he is in a rush to go anywhere but he likes good organisation. It is lovely to see appropriate arrangements for topical happenings in the foyer and be able to have a coffee and snack. Thank you to you all.
16 September 2024
Great facilities, very friendly staff.
01 August 2024
Westbourne Towers always feels warm and homely, quiet and staff super friendly. Clients/residents will appear very happy. The facilities are excellent, hotel standard! In fact, it looks like a hotel. The food and dining room are excellent and I love the little cafe area as you enter, so lovely to have a piano there in the entrance too. The range of activities are so varied and plentiful. The gardens are beautiful. Overall a very happy place to come to and probably live.
01 July 2024
All staff are very helpful and caring to residents and treat them with dignity. The staff and senior management are very helpful also, nothing is too much trouble. Very clean throughout the home. The cafe area is also clean and tidy. Meals appear very good and varied as far as I know. Management are always helpful and able to support us which is comforting in these difficult times.
25 June 2024
A very difficult time putting Mum and Dad into a care home but as soon as we walked into Westbourne Tower we felt happy and were doing the right thing. They helped with a lot of questions we had. The staff are all super friendly, professional and helpful. Now Mum and Dad are settled they are really happy. There's always something going on, plus minibus trips out. You can do as much or as little as you like. It is lovely and clean and the coffee shop area is great. A lovely place.
Latest Reviews for Westbourne Tower Care Home - Avery Collection
20 March 2025
At Westbourne Tower there are excellent facilities a welcoming atmosphere and the staff at all levels are friendly and helpful. The residents are made to feel totally at home and part of an inclusive family. There is a range of activities to suit the individual requirements of each resident to stimulate as well as occupy them. Outside visitors of all ages are part of the regular pattern of entertainment to engage residents and provide interesting and interactive activity. The meals look varied and tasty and the residents look forward to the daily menu. The care home is set in beautifully tended gardens which residents can walk or sit in weather permitting. Overall a wonderful well run care home where residents are very happy and feel cherished.
19 March 2025
Excellent care provided by all staff that always go the extra mile for our mother. Westbourne Towers is a very warm and friendly care home and offers great facilities for the residents, a clean and well lit home, as my mother says it feels like home.
19 March 2025
Just back from an excellent visit to Westbourne Tower care home. This a special place run by a very caring, skilled and attentive staff. Stepping into Westbourne one is immediately struck by the warmth of the ambience quite apart from the spacious surroundings. It was evident that everyone was given superb attention and their needs were met whether medical or social. There were plenty of staff on hand to simply chat to if needed and a wide variety of activities for the residents to pursue should they wish. The home is set in beautifully tended gardens and although the weather didn't permit it was clear that it was lovely resource for the residents to use in more clement days. What also made a lasting impression is how residents were treated as individuals even being allowed to furnish their own rooms. A caring touch. Well done to all concerned.
13 March 2025
The team at Westbourne Towers have been exceptional in their care of my parents. Unfortunately my father became ill shortly after moving there, and there was a rapid and joined up response to his care. They involved us fully within this we could not have asked or expected any better. There are frequent daily activities, and residents are support to feel at home and to make friends. Every carer, and every member of the team have demonstrated infinite patience, kindness and support.
21 February 2025
I came in for two weeks' respite. I have thoroughly enjoyed it, once I found out how it all worked. Room was comfortable and warm. All staff friendly.
20 January 2025
My mother has been in Westbourne Tower since late September 2024. She is very happy and refers to the nursing home as a five-star hotel it's that good. Thank you.
06 January 2025
An exceptional care home in all respects. Visitors always made to feel welcome. Stimulating and varied activities. Residents encouraged to stay as active as possible.
02 January 2025
The best home they have ever lived in.
02 January 2025
My parents are very well cared for and are happy living here.
06 November 2024
The standard of care is excellent. There is a good variety of tasty, healthy food served in the dining rooms or in residents' rooms if preferred. The interior of the home is well presented and has spacious communal areas suitable for their varied programme of activities. There are plenty of parking spaces for guests and the outside areas are well landscaped with plenty of seating areas. To summarise, I think this home makes every effort to help residents settle into their new home and give them the best experience.
24 September 2024
We have found the overall experience here to be excellent. The level of care provided to my uncle is beyond expectations. The carers are very kind and extremely attentive at all times. The admin staff have been so happy to help with all aspects including information, providing help with a quiet place to sit with visitors, photocopying documents and the opportunity to join my uncle for lunchtime meals. We have no hesitation in recommending Westbourne Tower Care Home to others.
24 September 2024
Westbourne Tower Care Home has provided a warm and caring environment for my neighbour. The facility has an excellent restaurant, fabulous staff who are very professional. The home is really luxurious, with all the appropriate facilities that anybody could want.
24 September 2024
Westbourne Towers is a very good care home. I had viewed a few before I settled on this home. The staff are very friendly and always checking on the residents and chatting with them. There are plenty of activities going on which is a good thing. The rooms are very nice and the food is excellent. I am really pleased that I chose Westbourne and my friend seems really settled.
24 September 2024
Very helpful, friendly staff.
18 September 2024
Really appreciate all the care and support all the staff members provide for my grandmother. Could not ask for more. Very thankful.
16 September 2024
It is not an easy decision to move your husband to a care home after 58 happy years of marriage but on the advice of my family and medical staff, we both decided it was the best plan. I looked around many homes and Westbourne Tower was the first. The others had a lot to live up to because I immediately liked the smell, feel, cleanliness and welcome from all the staff. The home is spacious and at last, my husband is eating food! It must be good because his appetite for the last year has been very poor and he lost weight. He has at last gained it. Non-alcoholic wine is a lovely idea. The staff are friendly and helpful at all times. Unfortunately, skeleton staff have been on recently at breakfast and this disturbs my husband because he always likes punctuality and efficiency ... not that he is in a rush to go anywhere but he likes good organisation. It is lovely to see appropriate arrangements for topical happenings in the foyer and be able to have a coffee and snack. Thank you to you all.
16 September 2024
Great facilities, very friendly staff.
01 August 2024
Westbourne Towers always feels warm and homely, quiet and staff super friendly. Clients/residents will appear very happy. The facilities are excellent, hotel standard! In fact, it looks like a hotel. The food and dining room are excellent and I love the little cafe area as you enter, so lovely to have a piano there in the entrance too. The range of activities are so varied and plentiful. The gardens are beautiful. Overall a very happy place to come to and probably live.
01 July 2024
All staff are very helpful and caring to residents and treat them with dignity. The staff and senior management are very helpful also, nothing is too much trouble. Very clean throughout the home. The cafe area is also clean and tidy. Meals appear very good and varied as far as I know. Management are always helpful and able to support us which is comforting in these difficult times.
25 June 2024
A very difficult time putting Mum and Dad into a care home but as soon as we walked into Westbourne Tower we felt happy and were doing the right thing. They helped with a lot of questions we had. The staff are all super friendly, professional and helpful. Now Mum and Dad are settled they are really happy. There's always something going on, plus minibus trips out. You can do as much or as little as you like. It is lovely and clean and the coffee shop area is great. A lovely place.