Submit a Review for Bay Tree Court Residential Care Home
High Street, Prestbury, Cheltenham, GL52 3AU
View Full Details of Bay Tree Court Residential Care HomeLatest Reviews for Bay Tree Court Residential Care Home
13 January 2025
Earlier this year, it became evident that mum didn't feel confident living alone anymore (at 94) and, as she lived a couple of hours away, we all agreed that we would have to try and find somewhere local where mum could be safe and well cared for. Mum came to live in Bay Tree Court Residential Care Home at the end of June, in a lovely room where she was able to bring her own things, and make it cosy. Mum was always commenting on the attention given to cleaning and washing, and was most impressed by having fresh towels every day, as well as the superb standard and variety of the home cooked meals. Sadly, mum passed away at the end of October. We would like to thank every single person for the compassion and love they showed Mum. The genuine sympathy we, as a family, have been shown, has been amazing, and has certainly helped us through this process, and reaffirmed to us that Bay Tree Court was the perfect place for mum to spend her final months. Thank you everyone - you are all wonderful.
02 December 2024
The thought of my mum going into a care home was tearing me apart. Bay Tree Court Residential Care Home has totally blown me away, from the start the management were so helpful, educational and totally engaged. Nothing was going to be a problem, any questions we had were answered. As for the staff, I genuinely believe these people have hidden wings. We could not be more impressed. Anything we need is dealt with, the food looks delicious and the entertainment is superb. I thank these people from the bottom of my heart. Mum could not be in a better place, she is so so happy despite Alzheimer's trying to stop her. Many thanks to all.
14 December 2023
I don’t get to visit all that often, but I was so pleased to see the care and gentle support given by the staff during the visit. They got down to my relative's level, spoke gently and clearly, were encouraging and supportive, and showed such care and attention; it was wonderfully reassuring to see such personal care.
11 August 2023
Mum spent her final six months of life at Bay Tree Court Residential Care Home. They were months filled with laughter and care. The care staff, cleaning staff and management all made this a good time for her and for me. Mum was made welcome right from the start, making the settling-in process an easy one. Mum's room was always clean and neat and the maintenance staff put up hooks for pictures etc. to make it just right for her arrival. When Mum was in her final days of life, the home could not have been more caring. They also looked after me as much as Mum while I spent that time by her bedside.
17 July 2023
We were concerned as circumstances dictated that a respite stay was required for Mum. As she is 95, very frail and needs constant help, support and direction after a stroke, it was a difficult decision to delegate care especially as she lives with us. On our initial visit to Bay Tree Court we were met in an enthusiastic, informative and professional manner the home visit to meet Mum was equally accomplished with empathy, kindness and care. On admittance, Mum was welcomed and a great effort was made to settle her in. The staff were kind and reassuring. The room was well-presented and clean. Good care was apparent at any time of the day, headed by competent senior staff. We were so grateful. On return home, Mum appeared rested and has been doing well. I would not hesitate to book Mum into Bay Tree Court again.
27 March 2023
My dad has been a resident here since May 2022. Whilst there were teething difficulties settling him in due to his worsening dementia, the staff at the time and ever since have been absolutely excellent. They are caring and considerate and work very hard! The liaison between us and the senior nursing staff has been very good, as is their care for Dad. Dad took kindly to a couple of staff members in particular who were absolutely great with him, so that has really helped him settle. The facilities and food are great, it is after all a purpose built facility so it is very fit for purpose. The office, manager and reception are accessible, helpful and friendly and always prompt in replying to correspondence, etc. You can visit anytime you like and we pop in every few days. Overall, it has taken a huge weight off our minds to know that Dad is safe and well cared for, so thank you everyone!
27 March 2023
The care my aunt has received since she was admitted to Baytree Court Care Centre in December 2022 is excellent. In the beginning we were naturally concerned about her welfare and the way she would adapt to her new environment but the staff have been empathetic to her personal needs and we could not have been more pleased.
24 March 2023
Our experience comes from a mother who is a resident. On our visits to Mum, we find the staff welcoming and friendly. Mum is well looked after both mentally and physically and all the staff are friendly and empathetic to her changes in mood and Alzheimer-related memory problems. On odd occasions, a flare-up of a reoccurring fungal skin infection might go noticed for a while which then must be addressed with some haste. Most of her needs are catered for, with the only odd glitch occurring where we need to remind staff of her special requirements. In her case the need to wear a mask connected to a sleep apnoea machine that assists her during the night. Mum often comments that the food is very good and drinks and snacks are frequently offered to the residents. If Mum becomes distressed or upset during the day the staff contact us and we are able to talk to Mum on the phone to reassure her.
24 March 2023
I can't recommend Baytree court enough. My mother has been being cared for for the last five years. In my opinion, nothing is too much trouble for the nursing staff, and always very friendly. The home's cleaning staff do the most excellent job. The food is five-star from what I have seen there is nothing I wouldn't actually sit and eat myself.
24 March 2023
My father has been very happy and well cared for since going into Bay Tree care centre. I am reassured and happy to leave him in their care as unfortunately I am too far away to visit often. When I do visit I am always impressed with the cleanliness, wonderful food and caring staff.
20 March 2023
Care excellent, support when Mum not well. Plenty of activities on offer. Kind and caring staff.
25 July 2022
All the staff are caring and friendly. The rooms are a good size. Nice home-cooked food. My husband went in for respite.
21 February 2022
This is a very good care home with long-standing, hardworking staff. It is well run. There are some issues that are beyond the control of the care home such as visiting rules/isolation/testing etc. Along with other care homes, there have been staff shortages but the existing staff have done their level best. The activities organiser goes above and beyond t try and keep the residents happy and occupied. I believe the food to be adequate but sometimes not much choice, again this could be due to circumstances beyond the home's control. Overall very good.
07 September 2021
My mum lived happily in one of the independent living flats before transitioning to the care home. The care at both facilities was outstanding. I saw staff reassuring residents, giving them a hug if needed when they were unaware that I was in the room watching. As Mum's dementia progressed, carers also checked in with me from time to time to see how I was feeling. Mum died a few weeks ago and they handled the whole process very sympathetically. I am very confident that Bay Tree made her last few years as happy as possible. There is currently some work going on to finish the refurbishment of the care home which was suspended due to covid - don't let this put you off!
18 March 2021
My wife received kind and considerate care. My family and myself were welcomed to see my wife withing the restrictions laid down by the government as frequently as we requested. During her final days, we were admitted to her room and treated with kindness and generosity by members of staff.
15 March 2021
I welcomed the January newsletter as it is a way of keeping in touch in these difficult times with limited visits and memories not so good!! It gives comfort to relatives/friends to know what is happening with our loved ones. Clearly, there is a lot going on to keep them happy and motivated. My daughter-in-law and two of my grand-daughters did a window visit with Mum last week, which she loved and it was then posted on social media and went viral! I think her positivism and looks (she'd just had her hair done) are all credit to Bay Tree - thank you all.
16 March 2020
I came here for a 3-week respite case following a hip operation and have been looked after very well. The carers have been excellent so is the food and the laundry service is of the highest quality. Everything possible has been done for me with offers of transport to and from the hospital which was so helpful. I would wish to thank all the staff here at Bay Tree Court for the great work they do here.
08 November 2019
All carers were supportive and professional at all times. Property and services are top-notch!
31 July 2019
Bay Tree Court Care Centre has been very good looking after mum and we are very happy with the care. The staff are very friendly and helpful. Nothing is too much trouble for them. She likes the trips out and the activities put on for residents in the home.
26 July 2019
Caring, positive and upbeat staff. Good communication when my mother had falls paramedics always called. High standard of food with a restaurant reservation. Rooms light, bright, airy and kept very clean. Small details impressed me - Birthday Cakes.
Latest Reviews for Bay Tree Court Residential Care Home
13 January 2025
Earlier this year, it became evident that mum didn't feel confident living alone anymore (at 94) and, as she lived a couple of hours away, we all agreed that we would have to try and find somewhere local where mum could be safe and well cared for. Mum came to live in Bay Tree Court Residential Care Home at the end of June, in a lovely room where she was able to bring her own things, and make it cosy. Mum was always commenting on the attention given to cleaning and washing, and was most impressed by having fresh towels every day, as well as the superb standard and variety of the home cooked meals. Sadly, mum passed away at the end of October. We would like to thank every single person for the compassion and love they showed Mum. The genuine sympathy we, as a family, have been shown, has been amazing, and has certainly helped us through this process, and reaffirmed to us that Bay Tree Court was the perfect place for mum to spend her final months. Thank you everyone - you are all wonderful.
02 December 2024
The thought of my mum going into a care home was tearing me apart. Bay Tree Court Residential Care Home has totally blown me away, from the start the management were so helpful, educational and totally engaged. Nothing was going to be a problem, any questions we had were answered. As for the staff, I genuinely believe these people have hidden wings. We could not be more impressed. Anything we need is dealt with, the food looks delicious and the entertainment is superb. I thank these people from the bottom of my heart. Mum could not be in a better place, she is so so happy despite Alzheimer's trying to stop her. Many thanks to all.
14 December 2023
I don’t get to visit all that often, but I was so pleased to see the care and gentle support given by the staff during the visit. They got down to my relative's level, spoke gently and clearly, were encouraging and supportive, and showed such care and attention; it was wonderfully reassuring to see such personal care.
11 August 2023
Mum spent her final six months of life at Bay Tree Court Residential Care Home. They were months filled with laughter and care. The care staff, cleaning staff and management all made this a good time for her and for me. Mum was made welcome right from the start, making the settling-in process an easy one. Mum's room was always clean and neat and the maintenance staff put up hooks for pictures etc. to make it just right for her arrival. When Mum was in her final days of life, the home could not have been more caring. They also looked after me as much as Mum while I spent that time by her bedside.
17 July 2023
We were concerned as circumstances dictated that a respite stay was required for Mum. As she is 95, very frail and needs constant help, support and direction after a stroke, it was a difficult decision to delegate care especially as she lives with us. On our initial visit to Bay Tree Court we were met in an enthusiastic, informative and professional manner the home visit to meet Mum was equally accomplished with empathy, kindness and care. On admittance, Mum was welcomed and a great effort was made to settle her in. The staff were kind and reassuring. The room was well-presented and clean. Good care was apparent at any time of the day, headed by competent senior staff. We were so grateful. On return home, Mum appeared rested and has been doing well. I would not hesitate to book Mum into Bay Tree Court again.
27 March 2023
My dad has been a resident here since May 2022. Whilst there were teething difficulties settling him in due to his worsening dementia, the staff at the time and ever since have been absolutely excellent. They are caring and considerate and work very hard! The liaison between us and the senior nursing staff has been very good, as is their care for Dad. Dad took kindly to a couple of staff members in particular who were absolutely great with him, so that has really helped him settle. The facilities and food are great, it is after all a purpose built facility so it is very fit for purpose. The office, manager and reception are accessible, helpful and friendly and always prompt in replying to correspondence, etc. You can visit anytime you like and we pop in every few days. Overall, it has taken a huge weight off our minds to know that Dad is safe and well cared for, so thank you everyone!
27 March 2023
The care my aunt has received since she was admitted to Baytree Court Care Centre in December 2022 is excellent. In the beginning we were naturally concerned about her welfare and the way she would adapt to her new environment but the staff have been empathetic to her personal needs and we could not have been more pleased.
24 March 2023
Our experience comes from a mother who is a resident. On our visits to Mum, we find the staff welcoming and friendly. Mum is well looked after both mentally and physically and all the staff are friendly and empathetic to her changes in mood and Alzheimer-related memory problems. On odd occasions, a flare-up of a reoccurring fungal skin infection might go noticed for a while which then must be addressed with some haste. Most of her needs are catered for, with the only odd glitch occurring where we need to remind staff of her special requirements. In her case the need to wear a mask connected to a sleep apnoea machine that assists her during the night. Mum often comments that the food is very good and drinks and snacks are frequently offered to the residents. If Mum becomes distressed or upset during the day the staff contact us and we are able to talk to Mum on the phone to reassure her.
24 March 2023
I can't recommend Baytree court enough. My mother has been being cared for for the last five years. In my opinion, nothing is too much trouble for the nursing staff, and always very friendly. The home's cleaning staff do the most excellent job. The food is five-star from what I have seen there is nothing I wouldn't actually sit and eat myself.
24 March 2023
My father has been very happy and well cared for since going into Bay Tree care centre. I am reassured and happy to leave him in their care as unfortunately I am too far away to visit often. When I do visit I am always impressed with the cleanliness, wonderful food and caring staff.
20 March 2023
Care excellent, support when Mum not well. Plenty of activities on offer. Kind and caring staff.
25 July 2022
All the staff are caring and friendly. The rooms are a good size. Nice home-cooked food. My husband went in for respite.
21 February 2022
This is a very good care home with long-standing, hardworking staff. It is well run. There are some issues that are beyond the control of the care home such as visiting rules/isolation/testing etc. Along with other care homes, there have been staff shortages but the existing staff have done their level best. The activities organiser goes above and beyond t try and keep the residents happy and occupied. I believe the food to be adequate but sometimes not much choice, again this could be due to circumstances beyond the home's control. Overall very good.
07 September 2021
My mum lived happily in one of the independent living flats before transitioning to the care home. The care at both facilities was outstanding. I saw staff reassuring residents, giving them a hug if needed when they were unaware that I was in the room watching. As Mum's dementia progressed, carers also checked in with me from time to time to see how I was feeling. Mum died a few weeks ago and they handled the whole process very sympathetically. I am very confident that Bay Tree made her last few years as happy as possible. There is currently some work going on to finish the refurbishment of the care home which was suspended due to covid - don't let this put you off!
18 March 2021
My wife received kind and considerate care. My family and myself were welcomed to see my wife withing the restrictions laid down by the government as frequently as we requested. During her final days, we were admitted to her room and treated with kindness and generosity by members of staff.
15 March 2021
I welcomed the January newsletter as it is a way of keeping in touch in these difficult times with limited visits and memories not so good!! It gives comfort to relatives/friends to know what is happening with our loved ones. Clearly, there is a lot going on to keep them happy and motivated. My daughter-in-law and two of my grand-daughters did a window visit with Mum last week, which she loved and it was then posted on social media and went viral! I think her positivism and looks (she'd just had her hair done) are all credit to Bay Tree - thank you all.
16 March 2020
I came here for a 3-week respite case following a hip operation and have been looked after very well. The carers have been excellent so is the food and the laundry service is of the highest quality. Everything possible has been done for me with offers of transport to and from the hospital which was so helpful. I would wish to thank all the staff here at Bay Tree Court for the great work they do here.
08 November 2019
All carers were supportive and professional at all times. Property and services are top-notch!
31 July 2019
Bay Tree Court Care Centre has been very good looking after mum and we are very happy with the care. The staff are very friendly and helpful. Nothing is too much trouble for them. She likes the trips out and the activities put on for residents in the home.
26 July 2019
Caring, positive and upbeat staff. Good communication when my mother had falls paramedics always called. High standard of food with a restaurant reservation. Rooms light, bright, airy and kept very clean. Small details impressed me - Birthday Cakes.