Submit a Review for Northleach Court Care Home
High Street, Northleach, Cheltenham, GL54 3PQ
View Full Details of Northleach Court Care HomeLatest Reviews for Northleach Court Care Home
10 December 2024
My mother was a resident at Northleach Court from April 2024 until November 2024. During her stay, you couldn't fault the care and attention she received from all the members of staff, especially as my mother suffered from extremely poor sight and hearing which must have been a challenge to all the staff. On visiting my mother, we were always warmly greeted and made to feel welcome. We were kept up to date with her wellbeing via an internet link which was great. Overall we were impressed with Northleach Court and would definitely recommend the Home.
22 November 2024
My (step) grandmother spent the last 4.5 years of her life at Northleach Court after decades of living independently. Due to firstly Covid and secondly my living abroad, I never got to see that much of the care home so I can't comment too much on food/facilities etc. I found the staff always helpful and friendly and for me, that was a big plus. My grandmother always seemed happy and enjoyed her time there as best she could with her advanced age. Once dementia set in for her, I received regular phone calls and updates from staff on her health, which I was grateful for. Overall would recommend.
04 September 2024
Good care for Mum from staff who are committed to caring. Cheerful and approachable staff. Impressively varied activities programme. Waiting to gain entry to the care home often took longer than expected. Sufficient car parking but sometimes rather a squeeze to manoeuvre into the spaces.
04 September 2024
My mother was admitted to Northleach Court Care Home 17 months ago, we were able to choose her room and were able to decorate it appropriately for my mother. Staff were welcoming and thorough in their assessment of my mother's needs. Staff are experienced in the care of those with dementia here, and we felt confident in putting my mother in the care of this home. The staff quickly became her new family, and spoke of her with respectful affection. The staff treated my Mother with dignity, and gave her choices that she was able to make, this may have been choice of clothes to wear each day, and meal choices. The staff team, were always willing to listen to, and act upon any concern or suggestion we might have had for my mother's care and comfort, I always felt that you could have a reasonable discussion with them about anything and be confident that if needed they would make changes.
04 June 2024
My mother was a resident at NLC for 2 years until her death in April. As a family, we have nothing but praise for the care staff, they are amazing. They work so hard to ensure that residents are given the best possible care and entertainment. Mum’s wish was to die at Northleach because she would be looked after by people who cared about her and were kind to her and where she felt safe - her words. Mum’s death was dealt with in such a kind and sensitive way, with both Mum and us, her family, feeling very supported. We were also very touched that the care staff were represented at her funeral, that meant so much to us. The staff all deserve our heartfelt thanks. Every one of them plays their part in making Northleach Court special.
24 April 2024
My wife has been resident for over 2 years. She has been very well cared for with all staff and management adapting to her changing care needs. With happy smiling staff, it is always a pleasure to visit Northleach Court.
20 March 2024
In the short time that my father was a resident at Northleach Court, the care from every member of the team was outstanding. In the last few days of his life, they went above and beyond for both my father and me. I can't thank you enough.
12 March 2024
My father was in Northleach Court Care Home, from April 2023 to January 2024. I found all the staff to be kind and very caring, everything that could be done was done. Also, there was much kindness shown to me on my visits to the care home. I always felt the staff, went out of their way to be helpful to Dad and me.
26 January 2024
We had to find respite care for my dad at very short notice and were fortunate that Northleach Court had a room. From the first meeting with the team to his moving in took 3 days which is very impressive. Whilst he was in the care home for just over 4 weeks the level of care he received was outstanding. He was made to feel welcome and looked after. He enjoyed the food, especially the 'hot lunch'. His medical needs were taken care of. From when he went into to when he came out, was night and day, he had regained weight and confidence. The staff were all very friendly and went out of their way to help him. The only slight issue is that the home is currently undergoing renovation - this wasn't a problem when he was there however when completed it should result in the look and finish of the building being equal to the quality of care provided. I wouldn't hesitate to recommend this care home to others.
26 January 2024
My husband was in Northleach Court Care Centre for the period of April 2023 to December 2023. I felt he was respected and was given the chance to carry on everyday life as far as he could. His clothing was always clean and he looked as smart as he was used to. When he was ill I was advised of any problems and was consulted about his ongoing care. His change in awareness was dealt with on a regular basis and any challenging moments were dealt with in a gentle fashion. I was able to visit on a regular basis and never felt in the way or not wanted. Given that I had wished to care for my husband myself I feel that Northleach Court looked after his complex needs as well as anyone could.
11 September 2023
I wish to express my family's profound gratitude to all staff at Northleach Court Care Centre for the highly professional and attentive care provided to my mother during the last weeks of her life. It was clear, from our first visit, that all those who worked in the home shared the same ethos, which was manifested by the staff's dedication to doing everything possible to keep the residents safe, as comfortable as possible and valued as individuals. Our interaction with all staff involved in my mother's care was highly commendable. Our views were routinely sought on how her needs could best be met, and we were confident that no effort would be spared to bring solace to her, during her final days with us. The ministration of gentleness and kindness, which was always conspicuous, was also extended to us, her family, whenever we came to spend time with her. Northleach Court Care Centre is a special place. The staff are inspirational in their commitment to others, and we regard ourselves as being very fortunate to have had their greatly appreciated support during a very difficult and painful period.
13 April 2023
We really appreciated the kindness and professionalism of all the staff at Northleach Court Care Centre who cared for our mother over the last few months. In particular, we would like to thank the team for making Mum comfortable and providing such excellent end-of-life care for both Mum and us as a family. This made her last few days into a positive experience. We agonised about sending Mum to a nursing home, but we were so glad that she came to you. You deserve your recent 'good' Care Quality Commission judgement; we would have given you the highest accolade. You give loving, sensitive care, trying your best to ensure even the most reluctant resident finds ‘joy’ in most days.
28 February 2023
My father stayed at Northleach Court for a week's respite, until care at home was put in place as he’s not quite ready to move in as a permanent resident. I was very impressed with all we met while he was there. The office staff were great, very happy, knowledgable and friendly. Dad’s room was clean and tidy with nice furniture that looked new. Dad was settled in quickly as the nursing staff were so lovely, kind, and friendly and nothing was too much trouble. Dad self-administers his insulin under the supervision of the nurses, if they had any concerns, I would get a call and we would discuss them. I was allowed to visit at any time, which helped on the days I work. Dad could have his meals downstairs or in his room. The food looked good and Dad said it was great. They are having lots done to it, so it’s a bit messy where the builders are working, that shouldn’t put anyone off, as the care by far compensates, all the staff are so kind, caring and happy.
26 January 2023
Mum passed away in December. I cannot tell you how pleased we were with mum's care, 110% in the last eighteen months, mum was always clean and tidy, her room was so very clean whenever we visited and the staff, well they went above and beyond, used to have to do a two-hour drive to visit mum, tea and biscuits were always offered on arrival. When she passed, we could not have been more comforted. Thank you to all who were on duty and had cared for mum whilst she was at Northleach Court Care Centre.
26 January 2023
We would like to thank everyone at Northleach for the care and kindness shown to our relative. The nursing team were mindful of her vulnerable state of health and did everything possible to make her both comfortable and safe. The care pack online is a very useful, confidential and productive way to enable appropriate relatives and professionals to have a view of the day-to-day and almost hourly welfare needs without constant phone calls - that notwithstanding when you do need to phone they are patient, helpful and responsive. She had two medical emergencies and they let us know immediately, consulted us and the emergency services and response teams were contacted quickly to attend - when you live some distance from the facility it is vitally important to have that confidence in their communications. 'Never, ever, during your trials and suffering. When you saw only one set of footprints, It was then that I carried you' Footprints.
30 June 2022
I cannot praise highly enough the care given to my mother by all the staff at Northleach Court Care Centre. She was treated with the utmost dignity at all times and her every concern was dealt with in a professional manner. Although she was only there for six weeks, I will never forget the way my mum was treated at the end of her life. Every member of staff treated her with dignity and love, making her passing as stress-free as possible.
31 May 2022
I am very pleased with the improved physical health my mother displayed since she become a resident of Northleach Court last August. Whilst she is unable to communicate clearly due to dementia, it is evident that she loves the attention and fuss made of her by the staff and enjoys the activities and friendly atmosphere. Booking visits are safe and well organised enabling me to regularly visit my mother or take her out for a treat. Thank you so much for taking such great care of mum and finding the moments to make her feel special. You are all awesome!
10 May 2022
I am generally happy with the care my dad receives. However, in the last few months, he hasn't had a haircut and his toenails are very long. Although medically, he is being cared for, matters are not being dealt with. I wonder what else. Also, the building works are going on forever, taking away the full amenity for my father.
27 April 2022
My mother-in-law was immobile when she first attended Northleach Court, after a week due to the dedicated care of the team. She is now standing and walking with a frame. The home is welcoming and friendly and efficient. Nothing is too much trouble - the staff are very approachable.
05 April 2022
My mother has received excellent care and attention. The staff have been great always helpful and cheery towards mum. They have answered any questions that I may have had and have been very professional. Would certainly recommend the care home.
Latest Reviews for Northleach Court Care Home
10 December 2024
My mother was a resident at Northleach Court from April 2024 until November 2024. During her stay, you couldn't fault the care and attention she received from all the members of staff, especially as my mother suffered from extremely poor sight and hearing which must have been a challenge to all the staff. On visiting my mother, we were always warmly greeted and made to feel welcome. We were kept up to date with her wellbeing via an internet link which was great. Overall we were impressed with Northleach Court and would definitely recommend the Home.
22 November 2024
My (step) grandmother spent the last 4.5 years of her life at Northleach Court after decades of living independently. Due to firstly Covid and secondly my living abroad, I never got to see that much of the care home so I can't comment too much on food/facilities etc. I found the staff always helpful and friendly and for me, that was a big plus. My grandmother always seemed happy and enjoyed her time there as best she could with her advanced age. Once dementia set in for her, I received regular phone calls and updates from staff on her health, which I was grateful for. Overall would recommend.
04 September 2024
Good care for Mum from staff who are committed to caring. Cheerful and approachable staff. Impressively varied activities programme. Waiting to gain entry to the care home often took longer than expected. Sufficient car parking but sometimes rather a squeeze to manoeuvre into the spaces.
04 September 2024
My mother was admitted to Northleach Court Care Home 17 months ago, we were able to choose her room and were able to decorate it appropriately for my mother. Staff were welcoming and thorough in their assessment of my mother's needs. Staff are experienced in the care of those with dementia here, and we felt confident in putting my mother in the care of this home. The staff quickly became her new family, and spoke of her with respectful affection. The staff treated my Mother with dignity, and gave her choices that she was able to make, this may have been choice of clothes to wear each day, and meal choices. The staff team, were always willing to listen to, and act upon any concern or suggestion we might have had for my mother's care and comfort, I always felt that you could have a reasonable discussion with them about anything and be confident that if needed they would make changes.
04 June 2024
My mother was a resident at NLC for 2 years until her death in April. As a family, we have nothing but praise for the care staff, they are amazing. They work so hard to ensure that residents are given the best possible care and entertainment. Mum’s wish was to die at Northleach because she would be looked after by people who cared about her and were kind to her and where she felt safe - her words. Mum’s death was dealt with in such a kind and sensitive way, with both Mum and us, her family, feeling very supported. We were also very touched that the care staff were represented at her funeral, that meant so much to us. The staff all deserve our heartfelt thanks. Every one of them plays their part in making Northleach Court special.
24 April 2024
My wife has been resident for over 2 years. She has been very well cared for with all staff and management adapting to her changing care needs. With happy smiling staff, it is always a pleasure to visit Northleach Court.
20 March 2024
In the short time that my father was a resident at Northleach Court, the care from every member of the team was outstanding. In the last few days of his life, they went above and beyond for both my father and me. I can't thank you enough.
12 March 2024
My father was in Northleach Court Care Home, from April 2023 to January 2024. I found all the staff to be kind and very caring, everything that could be done was done. Also, there was much kindness shown to me on my visits to the care home. I always felt the staff, went out of their way to be helpful to Dad and me.
26 January 2024
We had to find respite care for my dad at very short notice and were fortunate that Northleach Court had a room. From the first meeting with the team to his moving in took 3 days which is very impressive. Whilst he was in the care home for just over 4 weeks the level of care he received was outstanding. He was made to feel welcome and looked after. He enjoyed the food, especially the 'hot lunch'. His medical needs were taken care of. From when he went into to when he came out, was night and day, he had regained weight and confidence. The staff were all very friendly and went out of their way to help him. The only slight issue is that the home is currently undergoing renovation - this wasn't a problem when he was there however when completed it should result in the look and finish of the building being equal to the quality of care provided. I wouldn't hesitate to recommend this care home to others.
26 January 2024
My husband was in Northleach Court Care Centre for the period of April 2023 to December 2023. I felt he was respected and was given the chance to carry on everyday life as far as he could. His clothing was always clean and he looked as smart as he was used to. When he was ill I was advised of any problems and was consulted about his ongoing care. His change in awareness was dealt with on a regular basis and any challenging moments were dealt with in a gentle fashion. I was able to visit on a regular basis and never felt in the way or not wanted. Given that I had wished to care for my husband myself I feel that Northleach Court looked after his complex needs as well as anyone could.
11 September 2023
I wish to express my family's profound gratitude to all staff at Northleach Court Care Centre for the highly professional and attentive care provided to my mother during the last weeks of her life. It was clear, from our first visit, that all those who worked in the home shared the same ethos, which was manifested by the staff's dedication to doing everything possible to keep the residents safe, as comfortable as possible and valued as individuals. Our interaction with all staff involved in my mother's care was highly commendable. Our views were routinely sought on how her needs could best be met, and we were confident that no effort would be spared to bring solace to her, during her final days with us. The ministration of gentleness and kindness, which was always conspicuous, was also extended to us, her family, whenever we came to spend time with her. Northleach Court Care Centre is a special place. The staff are inspirational in their commitment to others, and we regard ourselves as being very fortunate to have had their greatly appreciated support during a very difficult and painful period.
13 April 2023
We really appreciated the kindness and professionalism of all the staff at Northleach Court Care Centre who cared for our mother over the last few months. In particular, we would like to thank the team for making Mum comfortable and providing such excellent end-of-life care for both Mum and us as a family. This made her last few days into a positive experience. We agonised about sending Mum to a nursing home, but we were so glad that she came to you. You deserve your recent 'good' Care Quality Commission judgement; we would have given you the highest accolade. You give loving, sensitive care, trying your best to ensure even the most reluctant resident finds ‘joy’ in most days.
28 February 2023
My father stayed at Northleach Court for a week's respite, until care at home was put in place as he’s not quite ready to move in as a permanent resident. I was very impressed with all we met while he was there. The office staff were great, very happy, knowledgable and friendly. Dad’s room was clean and tidy with nice furniture that looked new. Dad was settled in quickly as the nursing staff were so lovely, kind, and friendly and nothing was too much trouble. Dad self-administers his insulin under the supervision of the nurses, if they had any concerns, I would get a call and we would discuss them. I was allowed to visit at any time, which helped on the days I work. Dad could have his meals downstairs or in his room. The food looked good and Dad said it was great. They are having lots done to it, so it’s a bit messy where the builders are working, that shouldn’t put anyone off, as the care by far compensates, all the staff are so kind, caring and happy.
26 January 2023
Mum passed away in December. I cannot tell you how pleased we were with mum's care, 110% in the last eighteen months, mum was always clean and tidy, her room was so very clean whenever we visited and the staff, well they went above and beyond, used to have to do a two-hour drive to visit mum, tea and biscuits were always offered on arrival. When she passed, we could not have been more comforted. Thank you to all who were on duty and had cared for mum whilst she was at Northleach Court Care Centre.
26 January 2023
We would like to thank everyone at Northleach for the care and kindness shown to our relative. The nursing team were mindful of her vulnerable state of health and did everything possible to make her both comfortable and safe. The care pack online is a very useful, confidential and productive way to enable appropriate relatives and professionals to have a view of the day-to-day and almost hourly welfare needs without constant phone calls - that notwithstanding when you do need to phone they are patient, helpful and responsive. She had two medical emergencies and they let us know immediately, consulted us and the emergency services and response teams were contacted quickly to attend - when you live some distance from the facility it is vitally important to have that confidence in their communications. 'Never, ever, during your trials and suffering. When you saw only one set of footprints, It was then that I carried you' Footprints.
30 June 2022
I cannot praise highly enough the care given to my mother by all the staff at Northleach Court Care Centre. She was treated with the utmost dignity at all times and her every concern was dealt with in a professional manner. Although she was only there for six weeks, I will never forget the way my mum was treated at the end of her life. Every member of staff treated her with dignity and love, making her passing as stress-free as possible.
31 May 2022
I am very pleased with the improved physical health my mother displayed since she become a resident of Northleach Court last August. Whilst she is unable to communicate clearly due to dementia, it is evident that she loves the attention and fuss made of her by the staff and enjoys the activities and friendly atmosphere. Booking visits are safe and well organised enabling me to regularly visit my mother or take her out for a treat. Thank you so much for taking such great care of mum and finding the moments to make her feel special. You are all awesome!
10 May 2022
I am generally happy with the care my dad receives. However, in the last few months, he hasn't had a haircut and his toenails are very long. Although medically, he is being cared for, matters are not being dealt with. I wonder what else. Also, the building works are going on forever, taking away the full amenity for my father.
27 April 2022
My mother-in-law was immobile when she first attended Northleach Court, after a week due to the dedicated care of the team. She is now standing and walking with a frame. The home is welcoming and friendly and efficient. Nothing is too much trouble - the staff are very approachable.
05 April 2022
My mother has received excellent care and attention. The staff have been great always helpful and cheery towards mum. They have answered any questions that I may have had and have been very professional. Would certainly recommend the care home.