Submit a Review for Chelston Park & Chelston Gardens
West Buckland Road, Wellington, TA21 9PH
View Full Details of Chelston Park & Chelston GardensLatest Reviews for Chelston Park & Chelston Gardens
27 January 2025
From the moment we walked through the door of Chelston Park and Chelston Gardens, we knew our mother would be in safe hands. The quality of the caring team was exceptional. Everyone was treated with dignity and respect whatever their need. The entertainment was outstanding with activities every day to occupy residents. We were kept informed and consulted on mum's care needs. The app was particularly helpful as a relative living away. We cannot recommend highly enough Chelston and if we need to access care again, it will be first on the list.
16 January 2025
Having visited several care homes in the area (all very good) a visit to Chelston Park & Chelston Gardens made to decision to choose it for my father, very easy. From first contact with the manager over the phone and the friendly welcome from every member of staff I met, everything felt right. Now, several months on, the care my father has been receiving is excellent, I can't speak too highly of the staff, nurses, care assistants, cleaning staff and admin all go above and beyond. To hear my previously independent father say he is happy here is all I can wish for.
11 November 2024
Wife has been a resident for two years with increasing dementia. Foreign care staff do not have the skill to approach residents with the happy, friendly style which residents miss from their past friends and family. Activities are generally suited to those who are mobile and with hand/eye co-ordination. Hard to find staff for long periods when they take their breaks together.
17 October 2024
Cannot thank Chelston Gardens' team enough for the wonderful care for my dad. Dad's dementia journey has not been straight forward, having lost his wife of 50 years recently as well as losing his home. He has experienced challenges which the team have managed, always trying to seek a solution. I feel content knowing dad is in the best place for him.
27 September 2024
My wife has been a resident at Chelston Park and Chelston Gardens since January 2024 and the care she receives is exemplary. The quality of staff engagement, leadership and management is first class and I can't speak highly enough of their efforts in ensure my wife's needs are catered for throughout the day and night. I have never felt the need to question any action carried out by staff and I am kept fully informed of all actions taken by them. The staff and managers are very open and approachable and always happy to discuss any issue or concern. This was particularly evident when my wife first became a resident and I too was going through a period of learning.
18 September 2024
All care staff are very friendly, hardworking and kind. The facilities in Chelston Gardens are excellent, and the rooms are always very clean and comfortable. My mother came to Chelston Gardens in May and has settled well. Nothing is ever too much trouble, and we are always made to feel welcome at visits, tea and coffee are always made available.
14 June 2024
My aunt has been in Chelston since Oct 2021. Her care has been excellent and I felt like all the staff genuinely cared for her, giving me peace of mind that I had definitely made the right choice. Two weeks ago she had a stroke from which she could not recover. The care and consideration shown to her and us, her family during her last days was second to none. Chelston is a wonderful home, with the most amazing and friendly staff, whom I cannot thank enough.
27 September 2023
My family would have no hesitation in recommending Chelston Gardens to anyone who needed dementia care. All aspects of the home were excellent. The staff were all kind and caring. They all worked extremely hard to provide a clean/safe environment for the residents. The home tried hard to stimulate the residents through activities/musical entertainment and visiting animals.
08 August 2023
My brother has been at Chelston Park since 2018 ad there has never been a moment when I have doubted that he gets excellent care. He, himself feels that it is now his home. Chelston Park is also very welcoming to friends and family members, this helps to promote the feeling of it being one big family.
31 August 2022
The level of care and consideration for personal welfare exceeds the 'standard'. My mother is happy at Chelston Park & Chelston Gardens Care Home and wishes to remain there. Safeguarding measures arose and the staff professionally and quickly addressed them, involving partner agencies. This had led my mother to feel reassured and safe having been "listened to" which has always been her greatest wish. She now feels empowered to take control of matters arising and which affected her. I can only praise the care home management to the highest degree - thank you.
28 October 2020
From the initial contact, last year, up to the present time, the care and the financial advice has been excellent.
14 October 2020
Chelston Gardens is a very happy, friendly and welcoming care home. It's spotlessly clean at all times and the food is fantastic. The staff are all great and it feels like an extended family. We feel my dad (who has dementia) is well cared for and very safe.
28 July 2020
I moved in to be with my husband during lockdown. I like the house and gardens very much and most of the staff have been first-class. I wish my own mother could have come here.
20 January 2020
My husband has been cared for here for some time. The care is excellent and the staff are cheerful, kind, professional and maintain residents' dignity. Staff seem to be regularly updated with training in what is a very demanding sector of care work. Staff turnover is low. Rooms are bright and decently sized. Cleanliness: excellent and never a smell that shouldn't be there. Food is varied and well-presented. It feels cooked with love! Recent radio programmes recounting care-home horror stories underlined to me just how fortunate we are with Chelston.
04 October 2019
During the 18 months my father was in your care he was treated with dignity and respect. The staff's friendly and professional manner included us as a family. We have been impressed with the quality of care and believe this comes from good training and quality of leadership from the top. The family are grateful for the kindness and humour shown to our father. We felt we could leave him safely in the care of your dedicated team for the last 18 months of his life. Thank you.
04 October 2019
I had cared for my husband for a number of years using all the help that was available to me. We both adapted together and it worked well, although changing all the time, one day, over a very short period, I could no longer look after my husband. Our family stepped in and found Chelston Park & Chelston Gardens had accommodation that everyone agreed ticked all the boxes. Within the day personal belongings were put up and dad was tucked up in his own room with staff to remove the care from my shoulders - I never looked back.
03 October 2019
My mum was only there for a short time in September 2019, but the experience was enough for me to want to make sure they're very highly recommended here. The grounds and building were in very good condition and the care provided by the staff was excellent. They're at the opposite end of the spectrum to the horror stories you've read in the news about some care homes. It's a nice place, run by common sense and delivered with integrity - one less thing to worry about during a difficult time.
19 September 2019
In my opinion, Chelston Gardens is everything one could wish for when choosing a nursing home for a loved one. The management and staff are caring, helpful and friendly. Nothing is too much trouble. The food is excellent with great variety and choices. My relative spends many happy hours walking in the lovely gardens. It gives me and my family peace of mind knowing that he is safe and secure in the garden and within the home.
16 September 2019
Chelston Garden is a very good facility. No complaints. The staff and carers are excellent. If a problem does arise it is dealt with. The maintenance of the whole place cannot be faulted. The gardens are kept beautifully as is all the outdoor areas.
Latest Reviews for Chelston Park & Chelston Gardens
27 January 2025
From the moment we walked through the door of Chelston Park and Chelston Gardens, we knew our mother would be in safe hands. The quality of the caring team was exceptional. Everyone was treated with dignity and respect whatever their need. The entertainment was outstanding with activities every day to occupy residents. We were kept informed and consulted on mum's care needs. The app was particularly helpful as a relative living away. We cannot recommend highly enough Chelston and if we need to access care again, it will be first on the list.
16 January 2025
Having visited several care homes in the area (all very good) a visit to Chelston Park & Chelston Gardens made to decision to choose it for my father, very easy. From first contact with the manager over the phone and the friendly welcome from every member of staff I met, everything felt right. Now, several months on, the care my father has been receiving is excellent, I can't speak too highly of the staff, nurses, care assistants, cleaning staff and admin all go above and beyond. To hear my previously independent father say he is happy here is all I can wish for.
11 November 2024
Wife has been a resident for two years with increasing dementia. Foreign care staff do not have the skill to approach residents with the happy, friendly style which residents miss from their past friends and family. Activities are generally suited to those who are mobile and with hand/eye co-ordination. Hard to find staff for long periods when they take their breaks together.
17 October 2024
Cannot thank Chelston Gardens' team enough for the wonderful care for my dad. Dad's dementia journey has not been straight forward, having lost his wife of 50 years recently as well as losing his home. He has experienced challenges which the team have managed, always trying to seek a solution. I feel content knowing dad is in the best place for him.
27 September 2024
My wife has been a resident at Chelston Park and Chelston Gardens since January 2024 and the care she receives is exemplary. The quality of staff engagement, leadership and management is first class and I can't speak highly enough of their efforts in ensure my wife's needs are catered for throughout the day and night. I have never felt the need to question any action carried out by staff and I am kept fully informed of all actions taken by them. The staff and managers are very open and approachable and always happy to discuss any issue or concern. This was particularly evident when my wife first became a resident and I too was going through a period of learning.
18 September 2024
All care staff are very friendly, hardworking and kind. The facilities in Chelston Gardens are excellent, and the rooms are always very clean and comfortable. My mother came to Chelston Gardens in May and has settled well. Nothing is ever too much trouble, and we are always made to feel welcome at visits, tea and coffee are always made available.
14 June 2024
My aunt has been in Chelston since Oct 2021. Her care has been excellent and I felt like all the staff genuinely cared for her, giving me peace of mind that I had definitely made the right choice. Two weeks ago she had a stroke from which she could not recover. The care and consideration shown to her and us, her family during her last days was second to none. Chelston is a wonderful home, with the most amazing and friendly staff, whom I cannot thank enough.
27 September 2023
My family would have no hesitation in recommending Chelston Gardens to anyone who needed dementia care. All aspects of the home were excellent. The staff were all kind and caring. They all worked extremely hard to provide a clean/safe environment for the residents. The home tried hard to stimulate the residents through activities/musical entertainment and visiting animals.
08 August 2023
My brother has been at Chelston Park since 2018 ad there has never been a moment when I have doubted that he gets excellent care. He, himself feels that it is now his home. Chelston Park is also very welcoming to friends and family members, this helps to promote the feeling of it being one big family.
31 August 2022
The level of care and consideration for personal welfare exceeds the 'standard'. My mother is happy at Chelston Park & Chelston Gardens Care Home and wishes to remain there. Safeguarding measures arose and the staff professionally and quickly addressed them, involving partner agencies. This had led my mother to feel reassured and safe having been "listened to" which has always been her greatest wish. She now feels empowered to take control of matters arising and which affected her. I can only praise the care home management to the highest degree - thank you.
28 October 2020
From the initial contact, last year, up to the present time, the care and the financial advice has been excellent.
14 October 2020
Chelston Gardens is a very happy, friendly and welcoming care home. It's spotlessly clean at all times and the food is fantastic. The staff are all great and it feels like an extended family. We feel my dad (who has dementia) is well cared for and very safe.
28 July 2020
I moved in to be with my husband during lockdown. I like the house and gardens very much and most of the staff have been first-class. I wish my own mother could have come here.
20 January 2020
My husband has been cared for here for some time. The care is excellent and the staff are cheerful, kind, professional and maintain residents' dignity. Staff seem to be regularly updated with training in what is a very demanding sector of care work. Staff turnover is low. Rooms are bright and decently sized. Cleanliness: excellent and never a smell that shouldn't be there. Food is varied and well-presented. It feels cooked with love! Recent radio programmes recounting care-home horror stories underlined to me just how fortunate we are with Chelston.
04 October 2019
During the 18 months my father was in your care he was treated with dignity and respect. The staff's friendly and professional manner included us as a family. We have been impressed with the quality of care and believe this comes from good training and quality of leadership from the top. The family are grateful for the kindness and humour shown to our father. We felt we could leave him safely in the care of your dedicated team for the last 18 months of his life. Thank you.
04 October 2019
I had cared for my husband for a number of years using all the help that was available to me. We both adapted together and it worked well, although changing all the time, one day, over a very short period, I could no longer look after my husband. Our family stepped in and found Chelston Park & Chelston Gardens had accommodation that everyone agreed ticked all the boxes. Within the day personal belongings were put up and dad was tucked up in his own room with staff to remove the care from my shoulders - I never looked back.
03 October 2019
My mum was only there for a short time in September 2019, but the experience was enough for me to want to make sure they're very highly recommended here. The grounds and building were in very good condition and the care provided by the staff was excellent. They're at the opposite end of the spectrum to the horror stories you've read in the news about some care homes. It's a nice place, run by common sense and delivered with integrity - one less thing to worry about during a difficult time.
19 September 2019
In my opinion, Chelston Gardens is everything one could wish for when choosing a nursing home for a loved one. The management and staff are caring, helpful and friendly. Nothing is too much trouble. The food is excellent with great variety and choices. My relative spends many happy hours walking in the lovely gardens. It gives me and my family peace of mind knowing that he is safe and secure in the garden and within the home.
16 September 2019
Chelston Garden is a very good facility. No complaints. The staff and carers are excellent. If a problem does arise it is dealt with. The maintenance of the whole place cannot be faulted. The gardens are kept beautifully as is all the outdoor areas.