Submit a Review for Merlin Court Care Home - Avery Healthcare
The Common, Hyde Lane, Marlborough, SN8 1JR
View Full Details of Merlin Court Care Home - Avery HealthcareLatest Reviews for Merlin Court Care Home - Avery Healthcare
12 March 2025
My Mum has lived well with dementia at Merlin Court for 22 months. She is settled, safe and comfortable and well looked after. Mum really enjoys the food, and the many activities taking place at Merlin Court, particularly the visiting musicians and animals. There is always someone, another fellow resident or member of staff, that she can talk to. All of this is a blessing and ensures she never again experiences the isolation or loneliness of living alone. Merlin Court is comfortable, tasteful and well-maintained. The whole team there are always friendly, welcoming and caring, and engage well and support me as I navigate my way to ensure Mum has the opportunity to live her best, most comfortable life in her later years. I knew from the start Merlin Court was the right home for Mum, and would have no hesitation recommending Merlin Court to other families looking for a safe, caring environment for their relative.
27 February 2025
Overall the home works well and my mother seems happy and well looked after. It would be good if one member of staff kept an eye on her and could provide updates/feedback. We have no one to ask any questions about her (elements, behaviour etc).
27 February 2025
My mum spent three weeks at Merlin Court after a hospital stay, and I can't praise the home enough. From the start, we were welcomed into a bright, happy environment with friendly, caring staff. The activities are fantastic, keeping both mind and body engaged. Mum loved yoga, baking, singing, and dancing, which helped her regain strength. The onsite hair salon was a great convenience. Facilities are excellent, with lounges, a library, a conservatory, a cinema, and a free café serving delicious homemade cakes (which I'll miss!). Mum's spacious room had plenty of storage, an en-suite bathroom, and a double bed, making her stay very comfortable. Most importantly, the care and support from staff has been outstanding. Thanks to their kindness, Mum has recovered well and truly enjoyed her time. A huge thank you to the team for making her stay so positive! I highly recommend Merlin Court for its exceptional care and warm atmosphere.
17 February 2025
Mum has now been at Merlin Court for 10 months after a fall meant she was unable to be cared for at home. So far we are delighted with our choice and Mum is very settled. It took time for her and us to adjust to the realisation that this is now her home and we should engage more with the team over her specific needs, concerns and personal care plan. In recent meetings the Manager has answered our questions with friendly diligence, offered positive tweaks to the care plan and we feel we have a solid relationship moving forward to make Mum's experience even better. The care team are delightful, the meals are generally excellent and Mum eats well. Her room, and the wider home seem very clean and well-maintained. We have no hesitation in recommending Merlin Court for those looking for a friendly, caring and professional care home.
03 February 2025
My mother moved into Merlin Court in late November 2024. I am very pleased with the standard of care, she has really settled in very well, in fact much better than I was anticipating. I have now had two review meetings with the manager, at which I have been able to raise any concerns, and am pleased these have been taken on board and dealt with in a timely manner. I am able to email or talk to the manager at any time should I need to, and always get a prompt reply. The Staff are all very friendly and welcoming and clearly know the Residents and their families well. I would have no hesitation in recommending Merlin Court to other families who are looking for a care home for relatives.
30 January 2025
Have been well looked after and well fed. Friendly.
30 January 2025
Merlin Court Care Home is an exceptionally welcoming place. Everyone has been extremely friendly and helpful to both my mum and all of her visitors. The staff are all cheerful, polite and never seems too busy to talk through any issues.
30 January 2025
Good staff, very helpful. The building is well maintained. The food is good.
28 January 2025
I find Merlin Court to be a bright and happy home and very welcoming. It has an atrium which leads out to a nice little garden. The staff are very friendly and helpful. The meals are nicely presented and the quality is to a good standard. They provide daily entertainment which is also varied and stimulating. It overflows to invite the visitors also. On special occasions eg birthdays they provide a small gift and cake and make it a special time. Overall a home that aspires to a high standard.
15 August 2024
My father spent 2 weeks of respite care after a hospital visit. He had a number of complications that the staff handled very well. They were friendly, reassuring and professional and showed genuine empathy even though he was only there for a short time. My father has a restrictive diet and did find the food repetitive and not very exciting. Apart from that, the rooms are clean and comfortable, and the whole home has a welcoming feel to it. Thank you for looking after him so well.
06 August 2024
Friendly, highly professional staff ensure that a wonderful relaxed atmosphere exists. Staff seem to genuinely care about wellbeing of the residents and nothing seems too much trouble. There always seems to be an activity going on outside of meal times including afternoon trips. Premises are spotless. Well done!
04 June 2024
Mum is enjoying her social life at Merlin Court, there is always someone for her to have a chat with. She really likes using the cafe area and being able to entertain visitors with tea and the homemade cakes. There's a full range of activities to choose from, yesterday we were all singing along together with the visiting banjo player. It's always been important to Mum to have her hair done so she really benefits from the on-site hair salon and is looking forward to seeing the hairdresser tomorrow. Mum receives a daily menu and the meals are beautifully presented in the dining room. However, yesterday Mum decided she wanted her supper brought to her on a tray which the staff willingly did. The upkeep and cleanliness are of a high standard and there is a comfortable friendly atmosphere. Mum loves the staff because they are all so friendly and kind to her. The care my Mum receives is exceptional.
20 May 2024
Enjoyed two weeks of respite rest. The staff are very good and friendly. Gluten-free food was excellent. Modern and comfortable home.
08 May 2024
Dad is very happy here, it has become his home. Care staff are so helpful.
25 April 2024
Always friendly and everyone is happy. A joy to come in each day to visit. Staff always ready to help. Always greeted with a hello and smile and chat from reception.
23 April 2024
I have visited my friend weekly for the last two years. Great empathy has been shown to her since her arrival. Initially unhappy to be in a "home", she is now both settled and content. The most impressive part of Merlin Court is the outstanding staff, courteous, cheerful and supportive not only to residents but to relatives and friends.
09 April 2024
This is not in reference for one specific member of staff, it is for all the staff at Merlin Court. They are all very friendly, approachable and caring. I would highly recommend Merlin Court to anyone seeking a good care home, absolutely first class, five star.
30 January 2024
I have been visiting a close relative in Merlin Court for the last six months. I am hugely impressed with the excellent care and support they get. As soon as you walk into the reception area you are greeted with a big smile and a warm welcome by the receptionist. The carers and nurses are all so kind, caring, understanding and always show respect and dignity. They all go the extra mile to both residents and families. The room and communal rooms are spotlessly clean. The housekeepers are another very kind and friendly team. Keep up the good work Merlin Court staff.
18 January 2024
The team are fantastic, supportive, helpful and understanding. So pleased Mum spent her last months in this care home. Everything was always clean, tidy and welcoming. Thank you.
07 December 2023
The decision to move your loved family member into a care home is always complex and emotional. We feel that the environment and care provided by Merlin Court has been exemplary. It is a "safe space" where elderly residents can thrive and interact socially with others, where staff genuinely demonstrate empathy, always smiling and brimming with positivity. Thus allowing extended family to sleep soundly knowing that their mother/father is getting the best care delivered with compassion.
Latest Reviews for Merlin Court Care Home - Avery Healthcare
12 March 2025
My Mum has lived well with dementia at Merlin Court for 22 months. She is settled, safe and comfortable and well looked after. Mum really enjoys the food, and the many activities taking place at Merlin Court, particularly the visiting musicians and animals. There is always someone, another fellow resident or member of staff, that she can talk to. All of this is a blessing and ensures she never again experiences the isolation or loneliness of living alone. Merlin Court is comfortable, tasteful and well-maintained. The whole team there are always friendly, welcoming and caring, and engage well and support me as I navigate my way to ensure Mum has the opportunity to live her best, most comfortable life in her later years. I knew from the start Merlin Court was the right home for Mum, and would have no hesitation recommending Merlin Court to other families looking for a safe, caring environment for their relative.
27 February 2025
Overall the home works well and my mother seems happy and well looked after. It would be good if one member of staff kept an eye on her and could provide updates/feedback. We have no one to ask any questions about her (elements, behaviour etc).
27 February 2025
My mum spent three weeks at Merlin Court after a hospital stay, and I can't praise the home enough. From the start, we were welcomed into a bright, happy environment with friendly, caring staff. The activities are fantastic, keeping both mind and body engaged. Mum loved yoga, baking, singing, and dancing, which helped her regain strength. The onsite hair salon was a great convenience. Facilities are excellent, with lounges, a library, a conservatory, a cinema, and a free café serving delicious homemade cakes (which I'll miss!). Mum's spacious room had plenty of storage, an en-suite bathroom, and a double bed, making her stay very comfortable. Most importantly, the care and support from staff has been outstanding. Thanks to their kindness, Mum has recovered well and truly enjoyed her time. A huge thank you to the team for making her stay so positive! I highly recommend Merlin Court for its exceptional care and warm atmosphere.
17 February 2025
Mum has now been at Merlin Court for 10 months after a fall meant she was unable to be cared for at home. So far we are delighted with our choice and Mum is very settled. It took time for her and us to adjust to the realisation that this is now her home and we should engage more with the team over her specific needs, concerns and personal care plan. In recent meetings the Manager has answered our questions with friendly diligence, offered positive tweaks to the care plan and we feel we have a solid relationship moving forward to make Mum's experience even better. The care team are delightful, the meals are generally excellent and Mum eats well. Her room, and the wider home seem very clean and well-maintained. We have no hesitation in recommending Merlin Court for those looking for a friendly, caring and professional care home.
03 February 2025
My mother moved into Merlin Court in late November 2024. I am very pleased with the standard of care, she has really settled in very well, in fact much better than I was anticipating. I have now had two review meetings with the manager, at which I have been able to raise any concerns, and am pleased these have been taken on board and dealt with in a timely manner. I am able to email or talk to the manager at any time should I need to, and always get a prompt reply. The Staff are all very friendly and welcoming and clearly know the Residents and their families well. I would have no hesitation in recommending Merlin Court to other families who are looking for a care home for relatives.
30 January 2025
Have been well looked after and well fed. Friendly.
30 January 2025
Merlin Court Care Home is an exceptionally welcoming place. Everyone has been extremely friendly and helpful to both my mum and all of her visitors. The staff are all cheerful, polite and never seems too busy to talk through any issues.
30 January 2025
Good staff, very helpful. The building is well maintained. The food is good.
28 January 2025
I find Merlin Court to be a bright and happy home and very welcoming. It has an atrium which leads out to a nice little garden. The staff are very friendly and helpful. The meals are nicely presented and the quality is to a good standard. They provide daily entertainment which is also varied and stimulating. It overflows to invite the visitors also. On special occasions eg birthdays they provide a small gift and cake and make it a special time. Overall a home that aspires to a high standard.
15 August 2024
My father spent 2 weeks of respite care after a hospital visit. He had a number of complications that the staff handled very well. They were friendly, reassuring and professional and showed genuine empathy even though he was only there for a short time. My father has a restrictive diet and did find the food repetitive and not very exciting. Apart from that, the rooms are clean and comfortable, and the whole home has a welcoming feel to it. Thank you for looking after him so well.
06 August 2024
Friendly, highly professional staff ensure that a wonderful relaxed atmosphere exists. Staff seem to genuinely care about wellbeing of the residents and nothing seems too much trouble. There always seems to be an activity going on outside of meal times including afternoon trips. Premises are spotless. Well done!
04 June 2024
Mum is enjoying her social life at Merlin Court, there is always someone for her to have a chat with. She really likes using the cafe area and being able to entertain visitors with tea and the homemade cakes. There's a full range of activities to choose from, yesterday we were all singing along together with the visiting banjo player. It's always been important to Mum to have her hair done so she really benefits from the on-site hair salon and is looking forward to seeing the hairdresser tomorrow. Mum receives a daily menu and the meals are beautifully presented in the dining room. However, yesterday Mum decided she wanted her supper brought to her on a tray which the staff willingly did. The upkeep and cleanliness are of a high standard and there is a comfortable friendly atmosphere. Mum loves the staff because they are all so friendly and kind to her. The care my Mum receives is exceptional.
20 May 2024
Enjoyed two weeks of respite rest. The staff are very good and friendly. Gluten-free food was excellent. Modern and comfortable home.
08 May 2024
Dad is very happy here, it has become his home. Care staff are so helpful.
25 April 2024
Always friendly and everyone is happy. A joy to come in each day to visit. Staff always ready to help. Always greeted with a hello and smile and chat from reception.
23 April 2024
I have visited my friend weekly for the last two years. Great empathy has been shown to her since her arrival. Initially unhappy to be in a "home", she is now both settled and content. The most impressive part of Merlin Court is the outstanding staff, courteous, cheerful and supportive not only to residents but to relatives and friends.
09 April 2024
This is not in reference for one specific member of staff, it is for all the staff at Merlin Court. They are all very friendly, approachable and caring. I would highly recommend Merlin Court to anyone seeking a good care home, absolutely first class, five star.
30 January 2024
I have been visiting a close relative in Merlin Court for the last six months. I am hugely impressed with the excellent care and support they get. As soon as you walk into the reception area you are greeted with a big smile and a warm welcome by the receptionist. The carers and nurses are all so kind, caring, understanding and always show respect and dignity. They all go the extra mile to both residents and families. The room and communal rooms are spotlessly clean. The housekeepers are another very kind and friendly team. Keep up the good work Merlin Court staff.
18 January 2024
The team are fantastic, supportive, helpful and understanding. So pleased Mum spent her last months in this care home. Everything was always clean, tidy and welcoming. Thank you.
07 December 2023
The decision to move your loved family member into a care home is always complex and emotional. We feel that the environment and care provided by Merlin Court has been exemplary. It is a "safe space" where elderly residents can thrive and interact socially with others, where staff genuinely demonstrate empathy, always smiling and brimming with positivity. Thus allowing extended family to sleep soundly knowing that their mother/father is getting the best care delivered with compassion.