Submit a Review for Hafod Nursing Home
9/11 Anchorage Road, Sutton Coldfield, B74 2PR
View Full Details of Hafod Nursing HomeLatest Reviews for Hafod Nursing Home
06 March 2025
Everything at Hafod Nursing home was fine. However, the staff majority are from foreign countries and are used for cheap labour as opposed to quality. I felt awkward regarding having to ask for assistance at the home. The one time I was told off for putting my buzzer on every 5 minutes. The truth was I had only put my buzzer on twice in that 12 hour shift. I complained about that member of staff. Subsequently, she was banned from being involved with anything to do with my personal care. She was a nasty piece of works. Otherwise, the home wasn't too bad of a place to be.
30 January 2025
Mom has been a resident for nearly a year now, on every occasion I have visited I couldn't be happier with the service and care provided to ensure my mom gets the best attention possible. My mom is blind and has mobility issues but is happy and comfortable there with the help she receives. Just a big thank you to all the staff, including kitchen and laundry who make a difference, to not only moms stay there but also to us visiting, keep up the great work.
20 September 2024
The resident has been in both the Hafod homes for five years and was moved to the nursing side at 9/11 Anchorage Road nearly a year ago, following a number of falls at the other address. Since being moved, I have noticed a considerable amount of attendance by staff on all the residents which means that the resident is getting the best care and supervision. She is happy in her surroundings and gets on well with everybody. As a regular visitor, I too am made very welcome, and nothing is too much bother for the staff. I take our with me, and she is also made very welcome.
03 May 2023
My sister was sent to this care home temporarily, she was there for 12 months. I visited quite a bit, other residents were seen wearing her clothes and vice versa. Her regular physio was not happen, she cried when we left, causing great upset. I tried to complain multiple times to a nurse and others but was ignored. The nurse refused us access claiming I was aggressive and scared staff before Christmas and it was the first time my sister was without her family her son a paramedic was present. I did not once threaten or act aggressively, I just wanted the best for my sister. The Manager lied during the Best Interest meeting stating that I “shouted” at my sister - creating tension between the both of us, my sister is unable to speak! The consultant had to intervene and correct her, she cried every time when we left, not when we arrived. This Care Home is inhumane and does not treat people equally. Individual staff do their best but the management is appalling. Your family deserves better.
01 October 2021
My father-in-law was put in this home due to an emergency situation during COVID. From the very beginning, they did not do what they said they were going to do. They were very obstructive and even abusive at times both over the phone and face to face. They made out I was a trouble maker and even lied about why I couldn’t visit. My father-in-law just wanted to see us and I know it was difficult due to COVID restrictions, however, when things opened up they made it very awkward to visit. He was very unhappy and became depressed. He was often other people’s clothes, unshaven and they even gave the wrong food. It was mashed up like a baby as they had the wrong diet written down for him. This was observed when my daughter was accidentally allowed up to his room, where she found him slumped in bed with food that looked like slops and his teeth were found moldy in a container. They lost his other teeth and broke three pairs of glasses. We are still waiting for the monies to be refunded.
Latest Reviews for Hafod Nursing Home
06 March 2025
Everything at Hafod Nursing home was fine. However, the staff majority are from foreign countries and are used for cheap labour as opposed to quality. I felt awkward regarding having to ask for assistance at the home. The one time I was told off for putting my buzzer on every 5 minutes. The truth was I had only put my buzzer on twice in that 12 hour shift. I complained about that member of staff. Subsequently, she was banned from being involved with anything to do with my personal care. She was a nasty piece of works. Otherwise, the home wasn't too bad of a place to be.
30 January 2025
Mom has been a resident for nearly a year now, on every occasion I have visited I couldn't be happier with the service and care provided to ensure my mom gets the best attention possible. My mom is blind and has mobility issues but is happy and comfortable there with the help she receives. Just a big thank you to all the staff, including kitchen and laundry who make a difference, to not only moms stay there but also to us visiting, keep up the great work.
20 September 2024
The resident has been in both the Hafod homes for five years and was moved to the nursing side at 9/11 Anchorage Road nearly a year ago, following a number of falls at the other address. Since being moved, I have noticed a considerable amount of attendance by staff on all the residents which means that the resident is getting the best care and supervision. She is happy in her surroundings and gets on well with everybody. As a regular visitor, I too am made very welcome, and nothing is too much bother for the staff. I take our with me, and she is also made very welcome.
03 May 2023
My sister was sent to this care home temporarily, she was there for 12 months. I visited quite a bit, other residents were seen wearing her clothes and vice versa. Her regular physio was not happen, she cried when we left, causing great upset. I tried to complain multiple times to a nurse and others but was ignored. The nurse refused us access claiming I was aggressive and scared staff before Christmas and it was the first time my sister was without her family her son a paramedic was present. I did not once threaten or act aggressively, I just wanted the best for my sister. The Manager lied during the Best Interest meeting stating that I “shouted” at my sister - creating tension between the both of us, my sister is unable to speak! The consultant had to intervene and correct her, she cried every time when we left, not when we arrived. This Care Home is inhumane and does not treat people equally. Individual staff do their best but the management is appalling. Your family deserves better.
01 October 2021
My father-in-law was put in this home due to an emergency situation during COVID. From the very beginning, they did not do what they said they were going to do. They were very obstructive and even abusive at times both over the phone and face to face. They made out I was a trouble maker and even lied about why I couldn’t visit. My father-in-law just wanted to see us and I know it was difficult due to COVID restrictions, however, when things opened up they made it very awkward to visit. He was very unhappy and became depressed. He was often other people’s clothes, unshaven and they even gave the wrong food. It was mashed up like a baby as they had the wrong diet written down for him. This was observed when my daughter was accidentally allowed up to his room, where she found him slumped in bed with food that looked like slops and his teeth were found moldy in a container. They lost his other teeth and broke three pairs of glasses. We are still waiting for the monies to be refunded.