Submit a Review for Royal Star & Garter - Solihull
Tudor Coppice, Solihull, B91 3DE
View Full Details of Royal Star & Garter - SolihullLatest Reviews for Royal Star & Garter - Solihull
18 February 2025
My wife has been a resident at the Royal Star & Garter since August 2023. She suffered a serious fall in June 2022 and entered into care but I moved her to the present care home where she is receiving first-class care and stimulation.
27 January 2025
Day care user once a week. I am 91. Generally very good service.
09 October 2024
My Mother moved into RS&G Solihull in early 2024, during her time here I have been delighted with the care she has received. I have observed the kindness and commitment of the various staff members who have looked after her; They know and treat her as a valuable individual, they all know what she needs and deal with her cheerfully and professionally. She does physio, exercises, and movement to music classes, so gets stimulation and support. The food is very good, the room ad corridors are very clean. The home is expensive, but management was able to apply for and obtain available government support. Overall I could not be happier.
02 October 2024
What an amazing place. Beautiful surroundings and a five-star appeal. Rooms are clean, nicely fragrant and have everything needed. My mum is settling in which is always difficult for anyone, especially after living in their own house for 50 years. The peace of mind I have as a relative is fantastic. Great staff with a lovely cheery attitude. Thank you.
28 August 2024
The management staff were very good in arranging for Dad to be taken into the nursing home, all went smoothly. The care assistants and nursing staff have been very helpful and considerate. I thoroughly would recommend your home. PS Dad says why can't he have mushrooms with his cooked breakfast?
16 August 2024
Top-quality care over the last 30 months for my father who has dementia.
16 August 2024
Mom started to attend daycare once a week after she developed dementia. She so enjoyed it. When she became ill and went into hospital, we knew she wouldn't be able to go back home and live independently. It is a difficult decision to make but has been the right one for all of us. Mom is so happy, relaxed and well cared for. The staff are really friendly, caring and professional. The meals are delicious. Mom is eating much better, and we book in to enjoy lunch with her. It's spotlessly clean with excellent facilities. Mom enjoys all the activities and has regained her confidence.
12 August 2024
Mum moved into RS&G having initially been a day care user there. The transition was seamless, undoubtedly helped by the familiarity of the building and staff members. Having been elsewhere for respite last year, we were anxious how Mum would settle (she has Alzheimer's), but worries were unfounded as the staff are genuinely so helpful, caring and friendly - and above all, happy! The vibe at RS&G is so welcoming, the place is spotless, the staff are also very supportive towards my dad, recognising the massive adjustment for him. Mum is now getting the stimulation she needs - so many activities planned and care is tailored to the individual. All the staff, without exception, are warm, kind, caring and empathetic. The most important thing of all is that Mum is happy!
09 August 2024
The management team are so friendly and professional. One lady was so helpful when transferring our dad from the hospital, which was an awful time for the family. All the carers are so full of love and friendly too. The activities and entertainment are great fun and all are welcome. Lovely trips our for scenery trips. The food is so tasty and presented well, the restaurant is a credit to the home. Overall, the nurses and carers make this home excellent.
07 August 2024
My mother has been a resident at the Royal Star & Garter-Solihull for nearly a year. She had a warm welcome, and all the staff have been very friendly and caring. Any issues or problems that have cropped up have been dealt with quickly and the staff are always very approachable. She feels very happy here and enjoys the activities and socialising with other residents.
31 July 2024
Very pleased with the Royal Star & Garter. The staff are wonderful and very helpful.
10 April 2024
My father has been a resident at Star & Garter Solihull for just over a year. It would be fair to say that he did not want to leave his own home and did not accept that he could no longer safely live independently or need any help whatsoever. There have been some difficult times during the first year but the care and patience Dad has received from all members of staff has been exceptional. From the manager through to nursing staff, carers, catering staff and social team everybody works together like a family to support both residents and their families. Dad is now firmly part of that family and so much more settled and less agitated in his daily life. It is comforting to know that he is safe and very well cared for and visiting is now a happy occasion. Thank you to everybody. As a family we wish the manager all the best as he moves onto new adventures.
23 November 2023
My first experience of the Royal Star and Garter was when my husband came in because as was no longer able to look after him due to a spell in hospital. He really loved it here especially going out on our special trips and pub lunches with staff that were extremely helpful and informative. Four years after his passing I found myself in need of help and my brother knew what an outstanding home this is. So it is thanks to his observations of my poor health that I chose to come along. I was in respite for a few weeks initially and decided that as the care was so good I made the decision to become a permanent resident. Having been here for several months I am being looked after superbly in terms of reassurances of my medication and dignity and choices. Compared to life at home on my own, it is fantastic to have made friends with so many residents and staff.
15 November 2023
In my experience, the home has been a wonderful place for my own Dad in 2014 and still today the same now for my mother-in-law who loves it and the way the home feels like home to her and safe and caring and I can say when I had to visit, many potential homes for my father in 2013, nothing comes close to the Royal Star & Garter and the high standards in every department and staff are all caring and nothing is ever too much. Well done to all the staff who make this home perfect. My family truly thank you for giving our mother back and enjoy our precious time.
03 November 2023
My experience of the Royal Star & Garter - Solihull is two fold. First my father was here for a few years. Then years later my mother. Since my mother has has been living within the Royal Star & Garter - Solihull her mental health has been more positive and lively. She interacts with other residents whom she now refers to as ‘friends’, and talks about the family ethos within the home. One of the first things that come to mind is how quickly medical situations can be addressed, for example access to a GP and receiving medication. Access to in-house physiotherapist services too. First impression of arriving is you are entering a 5* hotel, which is always reassuring.
02 November 2023
The team is totally on the ball, monitoring health issues to tackle them before they are an issue. There is also a strong sense of care for the individual and what they need. I feel so much happier now that my relative is there. The opportunities for exercise relative to the capability is great and the encouragement to take part has achieved a much better result than I could have imagined. The ‘house’ approach works very well and I am getting to know both staff and residents. The staff are always helpful and reassuring if I have any queries.
01 November 2023
My mother has been at Royal Star & Garter - Solihull since the beginning of June 2023. After a few initial problems, I think that she has become a little more settled and the carers have gotten used to her and her ways. Many of the carers are amazing and have loads of patience with the residents. There are however some days when agency staff are in and to be honest, are not as engaged with the residents as the regular staff. Some days there is live music which is great and my mother loves this. Other times residents are taken out for a ride on the mini bus which again is a lovely thing for them to do. My only criticism would be about the decor and furnishings in Roundel. It probably could do with updating and reconfiguring to allow more comfortable seats for the residents. Some appear to spend a lot of time sitting on hard dining chairs and others on individual chairs around the room on their own.
30 October 2023
My mother recently experienced a two week respite stay in Linley wing Royal Star & Garter - Solihull. Before she came she was very nervous as she had not previously experienced life in a care home and is very keen to stay in her own home. Although two weeks is a short stay in the context of getting fully involved in all the many and varied activities which are provided, she was enthusiastic about her stay and said that she would be happy to come back for a two week 'holiday' in the future. Importantly, it has taken the fear away from my mother about life at the Royal Star & Garter - Solihull. From my perspective, I am very happy with the way that Mum has been treated and cared for by everyone she has met who all played their part in making her feel at home. Every effort was made to try to meet my mother's quite exacting requirements. Thank you very much for your patience and care.
27 January 2023
Overall I think the care provided is excellent, the majority of the permanent carers (especially the lead carers) are fantastic, they treat Mum well, making sure she is treated with respect and are always warm and welcoming when I visit. The nursing care is also really good although sometimes I do feel that we have to push a little on Mum's behalf, however, she is treated exceptionally well. There are a significant number of activities within the home, the majority of which Mum really enjoys, only comment might be to try and include Mum in more activities outside of the home but do understand this is subject to the number of carers on duty.
23 January 2023
My mother moved into Star & Garter in May 2022. It was difficult as she did not want to leave her home, Mum has dementia. The staff have worked very hard to help Mum to settle. Mum still has difficult times, but the staff are very supportive and caring.
Latest Reviews for Royal Star & Garter - Solihull
18 February 2025
My wife has been a resident at the Royal Star & Garter since August 2023. She suffered a serious fall in June 2022 and entered into care but I moved her to the present care home where she is receiving first-class care and stimulation.
27 January 2025
Day care user once a week. I am 91. Generally very good service.
09 October 2024
My Mother moved into RS&G Solihull in early 2024, during her time here I have been delighted with the care she has received. I have observed the kindness and commitment of the various staff members who have looked after her; They know and treat her as a valuable individual, they all know what she needs and deal with her cheerfully and professionally. She does physio, exercises, and movement to music classes, so gets stimulation and support. The food is very good, the room ad corridors are very clean. The home is expensive, but management was able to apply for and obtain available government support. Overall I could not be happier.
02 October 2024
What an amazing place. Beautiful surroundings and a five-star appeal. Rooms are clean, nicely fragrant and have everything needed. My mum is settling in which is always difficult for anyone, especially after living in their own house for 50 years. The peace of mind I have as a relative is fantastic. Great staff with a lovely cheery attitude. Thank you.
28 August 2024
The management staff were very good in arranging for Dad to be taken into the nursing home, all went smoothly. The care assistants and nursing staff have been very helpful and considerate. I thoroughly would recommend your home. PS Dad says why can't he have mushrooms with his cooked breakfast?
16 August 2024
Top-quality care over the last 30 months for my father who has dementia.
16 August 2024
Mom started to attend daycare once a week after she developed dementia. She so enjoyed it. When she became ill and went into hospital, we knew she wouldn't be able to go back home and live independently. It is a difficult decision to make but has been the right one for all of us. Mom is so happy, relaxed and well cared for. The staff are really friendly, caring and professional. The meals are delicious. Mom is eating much better, and we book in to enjoy lunch with her. It's spotlessly clean with excellent facilities. Mom enjoys all the activities and has regained her confidence.
12 August 2024
Mum moved into RS&G having initially been a day care user there. The transition was seamless, undoubtedly helped by the familiarity of the building and staff members. Having been elsewhere for respite last year, we were anxious how Mum would settle (she has Alzheimer's), but worries were unfounded as the staff are genuinely so helpful, caring and friendly - and above all, happy! The vibe at RS&G is so welcoming, the place is spotless, the staff are also very supportive towards my dad, recognising the massive adjustment for him. Mum is now getting the stimulation she needs - so many activities planned and care is tailored to the individual. All the staff, without exception, are warm, kind, caring and empathetic. The most important thing of all is that Mum is happy!
09 August 2024
The management team are so friendly and professional. One lady was so helpful when transferring our dad from the hospital, which was an awful time for the family. All the carers are so full of love and friendly too. The activities and entertainment are great fun and all are welcome. Lovely trips our for scenery trips. The food is so tasty and presented well, the restaurant is a credit to the home. Overall, the nurses and carers make this home excellent.
07 August 2024
My mother has been a resident at the Royal Star & Garter-Solihull for nearly a year. She had a warm welcome, and all the staff have been very friendly and caring. Any issues or problems that have cropped up have been dealt with quickly and the staff are always very approachable. She feels very happy here and enjoys the activities and socialising with other residents.
31 July 2024
Very pleased with the Royal Star & Garter. The staff are wonderful and very helpful.
10 April 2024
My father has been a resident at Star & Garter Solihull for just over a year. It would be fair to say that he did not want to leave his own home and did not accept that he could no longer safely live independently or need any help whatsoever. There have been some difficult times during the first year but the care and patience Dad has received from all members of staff has been exceptional. From the manager through to nursing staff, carers, catering staff and social team everybody works together like a family to support both residents and their families. Dad is now firmly part of that family and so much more settled and less agitated in his daily life. It is comforting to know that he is safe and very well cared for and visiting is now a happy occasion. Thank you to everybody. As a family we wish the manager all the best as he moves onto new adventures.
23 November 2023
My first experience of the Royal Star and Garter was when my husband came in because as was no longer able to look after him due to a spell in hospital. He really loved it here especially going out on our special trips and pub lunches with staff that were extremely helpful and informative. Four years after his passing I found myself in need of help and my brother knew what an outstanding home this is. So it is thanks to his observations of my poor health that I chose to come along. I was in respite for a few weeks initially and decided that as the care was so good I made the decision to become a permanent resident. Having been here for several months I am being looked after superbly in terms of reassurances of my medication and dignity and choices. Compared to life at home on my own, it is fantastic to have made friends with so many residents and staff.
15 November 2023
In my experience, the home has been a wonderful place for my own Dad in 2014 and still today the same now for my mother-in-law who loves it and the way the home feels like home to her and safe and caring and I can say when I had to visit, many potential homes for my father in 2013, nothing comes close to the Royal Star & Garter and the high standards in every department and staff are all caring and nothing is ever too much. Well done to all the staff who make this home perfect. My family truly thank you for giving our mother back and enjoy our precious time.
03 November 2023
My experience of the Royal Star & Garter - Solihull is two fold. First my father was here for a few years. Then years later my mother. Since my mother has has been living within the Royal Star & Garter - Solihull her mental health has been more positive and lively. She interacts with other residents whom she now refers to as ‘friends’, and talks about the family ethos within the home. One of the first things that come to mind is how quickly medical situations can be addressed, for example access to a GP and receiving medication. Access to in-house physiotherapist services too. First impression of arriving is you are entering a 5* hotel, which is always reassuring.
02 November 2023
The team is totally on the ball, monitoring health issues to tackle them before they are an issue. There is also a strong sense of care for the individual and what they need. I feel so much happier now that my relative is there. The opportunities for exercise relative to the capability is great and the encouragement to take part has achieved a much better result than I could have imagined. The ‘house’ approach works very well and I am getting to know both staff and residents. The staff are always helpful and reassuring if I have any queries.
01 November 2023
My mother has been at Royal Star & Garter - Solihull since the beginning of June 2023. After a few initial problems, I think that she has become a little more settled and the carers have gotten used to her and her ways. Many of the carers are amazing and have loads of patience with the residents. There are however some days when agency staff are in and to be honest, are not as engaged with the residents as the regular staff. Some days there is live music which is great and my mother loves this. Other times residents are taken out for a ride on the mini bus which again is a lovely thing for them to do. My only criticism would be about the decor and furnishings in Roundel. It probably could do with updating and reconfiguring to allow more comfortable seats for the residents. Some appear to spend a lot of time sitting on hard dining chairs and others on individual chairs around the room on their own.
30 October 2023
My mother recently experienced a two week respite stay in Linley wing Royal Star & Garter - Solihull. Before she came she was very nervous as she had not previously experienced life in a care home and is very keen to stay in her own home. Although two weeks is a short stay in the context of getting fully involved in all the many and varied activities which are provided, she was enthusiastic about her stay and said that she would be happy to come back for a two week 'holiday' in the future. Importantly, it has taken the fear away from my mother about life at the Royal Star & Garter - Solihull. From my perspective, I am very happy with the way that Mum has been treated and cared for by everyone she has met who all played their part in making her feel at home. Every effort was made to try to meet my mother's quite exacting requirements. Thank you very much for your patience and care.
27 January 2023
Overall I think the care provided is excellent, the majority of the permanent carers (especially the lead carers) are fantastic, they treat Mum well, making sure she is treated with respect and are always warm and welcoming when I visit. The nursing care is also really good although sometimes I do feel that we have to push a little on Mum's behalf, however, she is treated exceptionally well. There are a significant number of activities within the home, the majority of which Mum really enjoys, only comment might be to try and include Mum in more activities outside of the home but do understand this is subject to the number of carers on duty.
23 January 2023
My mother moved into Star & Garter in May 2022. It was difficult as she did not want to leave her home, Mum has dementia. The staff have worked very hard to help Mum to settle. Mum still has difficult times, but the staff are very supportive and caring.